ERP CSFs

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% [28] which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-Graph are used to collect and analyze data. Discussions on the results of data analysis are made.

Enterprise resource planning (ERP) is perceived by many organizations as a potential, vital and crucial solution to their businesses in order to gain efficiencies and be competitive. ERP implementation can reap enormous benefits or it can be disastrous for organizations that fail to manage the implementation process. The adoption of a new ERP system is a highly complex process and it is not as easy as people imagine, it is a challenging task that requires rigorous efforts, a careful thinking, and good planning, also it demands to have a detailed analysis of such factors that are critical to the implementation. The field has invoked immense interest in the research community, and several previous studies have tried to assess the success of these systems and highlight the CSF's based on some theoretical models. A better understanding of the CSFs will shrink the field of failure and help the practitioners and managers to improve the chance of success. The purpose of this study is to form a basis for future studies which may help future ERP initiatives to achieve greater success and less failure, it seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation, and then determine what factors are the most highly correlated with the success of ERP projects. In order to evaluate each factor, and a relationship between different factors, we used a statistical data analysis. The approach used in this research consisted of both a quantitative and a qualitative analysis, the study consisted of a literature review. The data collected were analyzed and several conclusions were drawn. Introduction:

ERP has attracted phenomenal interest in the recent years. Actually, an ERP System is considered as a backbone of most organizations across all the industries. It will usually cover all business functions on all management levels, supporting most or all functional areas in the daily operations of the enterprise, and it is considered as a source of competitive advantage for some organizations, if the system is set up at the right way. However, the chance of failure has always been high. Today, many companies fail to realize the full benefits of ERP systems due to their negligence of some aspects of management and implementation. Finally, the result is either the improvement of the performance or on the contrary a slowdown because of its powerful concept. To answer that we tried to do a literature review of “the implementation and management of ERP systems”. we have selected a certain number of papers of work published between 2010 and 2017 (1st September) . It seeks to define the gen...

ERP has attracted phenomenal interest in the recent years. Actually, an ERP System is considered as a backbone of most organizations across all the industries. It will usually cover all business functions on all management levels, supporting most or all functional areas in the daily operations of the enterprise, and it is considered as a source of competitive advantage for some organizations, if the system is set up at the right way. However, the chance of failure has always been high. Today, many companies fail to realize the full benefits of ERP systems due to their negligence of some aspects of management and implementation. Finally, the result is either the improvement of the performance or on the contrary a slowdown because of its powerful concept. To answer that we tried to do a literature review of "the implementation and management of ERP systems". we have selected a certain number of papers of work published between 2010 and 2017 (1st September). It seeks to define the general topics, to address some issues related to implementation and management of ERP , and point out overall trends.

Enterprise resource planning (ERP) is an enterprise-wide information system designed to coordinate all the resources, information, and activities, it provides a unified enterprise view of the business for all functions and departments, and also an enterprise database for all business transaction, but despite all the benefits they are also seen as an expensive, profoundly complex, and notoriously difficult to implement because it is different from other IT systems. There are as many reasons for successful ERP implementations as there are for failed projects.It is really difficult to measure the success of a project of implementation because each organization can look at the success of ERP implementation differently. It is important for the organization to have as much information as possible before embarking an ERP project, and also respect some critical factor for the success of the project. Measuring and knowing the importance of each factor will help an organization to make the right decision, at the right moment. This survey examines and also tries to determine the necessary critical success factors (CSFs) in implementing Enterprise Resource Planning (ERP) systems and also try to examine the impact of this technology on the performance of the whole organization. We were able to identify six critical success factors by the survey. They are (1) Infrastructure, (2) Business process management, (3) Project management, (4) Project team, (5) Culture, communication, and change management, and (6) Training and education.

The successful implementation project of the Enterprise Resource Planning (ERP) has many benefits for the implementing organisation. However, on other side, failing this project would have several negative implications not only on the business but also on the ERP vendor. Therefore, considering all the factors that might affect the success of this project is considered as a priority for all parties involved in this project. Many papers or journal articles have studied the Critical Success Factors (CSFs) that influence the ERP implementation and post implementation phases, however, very few has considered them from the stakeholders' perspective. Hence, this research will fill this gap by providing a systematic review for the literature related to CSFs in the ERP implementation and also present them while considering the participants' different perspectives. This paper presents a systematic review of 35 research articles published on the CSFs implementation between 2000 and 2013. We collected and analysed 35 of the key articles discussing and analysing ERP implementation. The paper identifies a total of 51 CSFs in ERP implementation. In these 51 CSFs, top management support and commitment, training and education, project management, clear vision and objectives of the ERP system, careful change management and Interdepartmental communication were the most frequently cited as the CSFs to the successful implementation of ERP systems. A better understanding of the CFSs will help the practitioners and managers to improve the chance of success in the implementation projects.

ABSTRACT
Enterprise resource planning (ERP) systems are implemented to increase the productivity and operational efficiency of corporations. ERP implementation projects are considered difficult and risky because these projects are large in scale and in most cases they bring about changes to the structure of organizations, culture and processes. In fact, the list of failing ERP projects in enterprises is quite long. There is lack of study on the failure and success factors of ERP implementation in small and medium-sized enterprises (SMEs). In addition, SMEs play an important role in the economic development and prosperity of many nations in today's highly competitive and global marketplace. ERP vendors are preparing their systems to meet the demands of SMEs, it can be presumed that the ERP implementation as a business solution for these enterprises will be increasing in the future. Hence, the purpose of this paper is to provide a review of the literature with regard to ERP implementation in different regions in the world for finding the critical success factors (CSFs) of ERP implementation for SMEs in developing countries. The aim of this paper is to suggest a foundation for discussion of the importance of CSFs of ERP implementation in order to improve the success rate of ERP implementation in SMEs in developing countries.

Keywords: Enterprise Resource Planning, ERP, Critical Success Factor, CSF, Small and Medium Sized Enterprise, SME

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% [28] which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-Graph are used to collect and analyze data. Discussions on the results of data analysis are made.

"ABSTRACT Enterprise resource planning (ERP) systems are implemented to increase the productivity and operational efficiency of corporations. ERP implementation projects are considered difficult and risky because these projects are large in scale and in most cases they bring about changes to the structure of organizations, culture and processes. In fact, the list of failing ERP projects in enterprises is quite long. There is lack of study on the failure and success factors of ERP implementation in small and medium-sized enterprises (SMEs). In addition, SMEs play an important role in the economic development and prosperity of many nations in today's highly competitive and global marketplace. ERP vendors are preparing their systems to meet the demands of SMEs, it can be presumed that the ERP implementation as a business solution for these enterprises will be increasing in the future. Hence, the purpose of this paper is to provide a review of the literature with regard to ERP implementation in different regions in the world for finding the critical success factors (CSFs) of ERP implementation for SMEs in developing countries. The aim of this paper is to suggest a foundation for discussion of the importance of CSFs of ERP implementation in order to improve the success rate of ERP implementation in SMEs in developing countries. Keywords: Enterprise Resource Planning, ERP, Critical Success Factor, CSF, Small and Medium Sized Enterprise, SME "