JPWO2018100604A1 - Elevator malfunction remote recovery system - Google Patents

Abstract

  An elevator control device (200) that controls the drive of the elevator (20), and a remote recovery device (300) that communicates with the elevator control device (200) and causes the elevator (20) to perform a failure recovery operation, When the elevator control device (200) detects a failure of the elevator (20), the elevator control device (200) transmits a failure signal including a failure code of the elevator (20), and when the remote recovery device (300) receives the failure signal, A restoration command and a restoration diagnosis command corresponding to the failure code included in the failure signal are transmitted to the elevator control device (200), and the elevator control device (200) executes the restoration operation and the restoration diagnosis operation of the elevator (20). . This will improve the elevator service.

Description

  The present invention relates to a system for performing remote recovery when a failure occurs in an elevator.

  Conventionally connected to the control panel that controls the drive of the elevator, and when the elevator breaks down, a communication terminal that transmits a failure signal including an error code, and a failure signal transmitted from the communication terminal is received and corresponds to the error code A monitoring center that searches for failure history data to be transmitted and sends it to the mobile terminal held by maintenance personnel, analyzes the error code received by the mobile terminal owned by the maintenance personnel from the monitoring center, and displays it as recovery contents for each cause of failure An elevator failure recovery support system is known (see, for example, Patent Document 1). The failure recovery support system described in Patent Document 1 allows the maintenance staff to know the details of the elevator failure before arriving at the failed elevator, and can proceed with the recovery work immediately after arrival at the building. It enables recovery work to be performed efficiently.

JP 2003-104644 A

  However, in the system described in Patent Document 1, when an elevator breaks down, it is necessary for a maintenance person or engineer to go to the site to restore the elevator, so it takes time to restore the elevator operation service. There is a problem that will decrease. On the other hand, in recent years, the demand for improving elevator service has been increasing.

  Accordingly, an object of the present invention is to improve an elevator service.

  An elevator failure remote recovery system according to the present invention includes an elevator control device that performs drive control of an elevator, and a remote recovery device that communicates with the elevator control device and causes the elevator to perform a failure recovery operation. The control device transmits a failure signal including the failure code of the elevator when the failure of the elevator is detected, and the remote recovery device outputs a failure code included in the failure signal when the failure signal is received. A corresponding restoration command and restoration diagnosis command are transmitted to the elevator control device, and the elevator control device is caused to execute the restoration operation and the restoration diagnosis operation of the elevator.

  In the remote recovery system for an elevator failure according to the present invention, the recovery command transmitted by the remote recovery device is a command corresponding to a large number of failure factors among a plurality of failure factors corresponding to the failure code, or the failure Of the plurality of recovery commands corresponding to the code, the recovery command is a command having a high recovery rate, which is the rate at which the elevator is recovered by the recovery command, and the recovery diagnosis command may be a command corresponding to the recovery command.

  In the elevator failure remote recovery system according to the present invention, the recovery command may be a command corresponding to a failure factor having the largest number of failures among a plurality of failure factors corresponding to the failure code, or a plurality of failures corresponding to the failure code. Of the recovery commands, the command may have the highest recovery rate, which is the rate at which the elevator is recovered by the recovery command.

  In the elevator fault remote recovery system of the present invention, the elevator control device determines whether the elevator has been recovered by the recovery diagnosis operation after the recovery operation executed in response to the recovery command, and the determination result is It may be sent to the remote recovery device.

  In the remote recovery system for an elevator failure according to the present invention, the remote recovery device associates the failure code with the number of failure factors corresponding to the failure code, the recovery command, and the recovery diagnosis command. A restoration diagnosis database may be provided, and the number of failure factors corresponding to the failure code may be updated based on the determination result of whether or not the elevator has been transmitted transmitted by the elevator control device.

  In the elevator failure remote recovery system of the present invention, the recovery diagnosis database includes the failure code, the number of failure factors corresponding to the failure code, the recovery command, the recovery diagnostic command, and the recovery rate. And the number of failure factors corresponding to the failure code and the recovery rate may be updated based on the determination result of whether or not the elevator transmitted from the elevator control device has been recovered. Good.

  The present invention can improve an elevator service.

It is a distribution diagram showing the composition of the remote restoration system of the elevator failure in the embodiment of the present invention. It is a functional block diagram of the remote recovery system of the elevator failure in the embodiment of the present invention. It is a figure which shows the structure of the maintenance database shown in FIG. It is a figure which shows the structure of the recovery diagnostic database shown in FIG. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in embodiment of this invention. It is a flowchart which shows operation | movement of the remote recovery system of the elevator failure in embodiment of this invention. It is a figure which shows the structure of another recovery diagnostic database. It is a figure which shows the structure of another recovery diagnostic database.

  Hereinafter, an elevator failure remote recovery system 100 according to the present embodiment will be described with reference to the drawings. As shown in FIG. 1, the remote recovery system 100 communicates with the elevator control device 200 that performs drive control of the elevator 20 disposed in the hoistway 11 of the building 10, and the elevator control device 200, and the elevator 20 fails. And a remote recovery device 300 for performing the recovery operation. There may be one elevator 20 or a plurality of elevators 20 that cause the remote recovery device 300 to perform the recovery operation. When there are a plurality of elevators 20, each elevator 20 may be installed in the same building 10 or may be installed in different buildings 10.

  The elevator control device 200 includes a control panel 210 that performs drive control of the elevator 20 and a communication device 250. The control panel 210 is a computer including a CPU and a memory inside. The remote recovery device 300 includes a remote monitoring center 310 including a communication device 320 and a monitoring panel 330, an information processing device 360, a maintenance database 370, and a recovery diagnosis database 380. The remote monitoring center 310, the information processing apparatus 360, the maintenance database 370, and the recovery diagnosis database 380 may be installed in the same place, or may be installed in different places and connected to each other via an Internet line or the like. Good.

  The communication device 250 is connected to the control panel 210 and transmits an output from the control panel 210 to the communication network 30. Further, the communication device 250 receives a command for the control panel 210 selected by the information processing device 360 with reference to the recovery diagnosis database 380 via the communication device 320 and the communication network 30 and outputs the command to the control panel 210. The communication device 320 receives a signal from the control panel 210 via the communication device 250 and the communication network 30 and outputs the signal to the information processing device 360. In addition, the communication device 320 transmits a command for the control panel 210 selected by the information processing device 360 to the communication network 30. The communication devices 250 and 320 may be devices that perform wireless communication or devices that perform wired communication. The communication network 30 may be an Internet communication network or a telephone line network.

  The remote monitoring center 310 is provided with a monitoring panel 330 that exchanges data with the information processing device 360 and monitors the operation status and failure status of the elevator 20. The monitoring panel 330 is provided with a display 331 for displaying an operation status of the elevator 20, a failure status, a notification from the information processing device 360, and the like, and a switch 332 for operating the display of the display 331. The monitoring panel 330 is provided with a telephone 333 that communicates with the service center 340 via the communication network 35.

  The maintenance database 370 stores history data such as specifications, inspections, maintenance, and repairs of the elevator 20. The restoration diagnosis database 380 stores a plurality of failure factors corresponding to the failure code output from the control panel 210 of the elevator 20, the number of cases, and data such as a restoration rate.

  The information processing device 360 is a computer that includes a CPU and a memory therein. A failure signal output from the control panel 210 when a failure occurs in the elevator 20 is input to the information processing device 360 via the communication devices 250 and 320 and the communication network 30. When the failure signal is input, the information processing device 360 refers to the data of the recovery diagnosis database 380 and selects a recovery instruction and a recovery diagnosis instruction corresponding to the failure code included in the failure signal. The selected restoration command and restoration diagnosis command are input to the control panel 210 via the communication devices 250 and 320 and the communication network 30, and cause the elevator 20 to execute a restoration operation and a restoration diagnosis operation.

  As shown in FIG. 2, the maintenance database 370 includes elevator specification data 371, inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, failure history data 377. The failure factor-specific data 378 is stored.

  Hereinafter, with reference to FIG. 3, elevator specification data 371, inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, failure history data 377, by failure factor The data structure of the data 378 will be described.

  The elevator specification data 371 has a data structure for storing the management number, model, manufacturing date, manufacturing number, name of the installed building, and usage data of the installed building of the elevator 20. The use of the installed building is, for example, an office, a general residence, a restaurant, a school, and the like.

  The inspection history data 372 has a data structure for storing the management number of the elevator 20, the date and time of the inspection conducted by the engineer 350 at the site, inspection items, and inspection result data. The inspection includes, for example, inspection of the open / closed state of the doors 13 and 26 of the elevator 20 shown in FIG. 1, inspection of the stop position of each floor (inspection of the height deviation between the floor 12 and the floor 27 of the cage 22), wire 23 inspection, traveling speed inspection, and the like. In addition, whether or not an abnormality has been found as a result of the inspection, whether an abnormality has not been found but maintenance work such as cleaning is necessary, or parts need to be replaced soon are input as the inspection result. In FIG. 1, reference numeral 25 denotes a weight.

  The maintenance work history data 373 has a database structure for storing the management number of the elevator 20, the maintenance work date / time of the elevator 20 performed by the engineer 350 at the site, maintenance work items, and maintenance work results. The maintenance work items include, for example, inspection of the operation state of the elevator 20, cleaning of the door rail of the elevator 20, refueling to the driving device 24 shown in FIG. 1, adjustment of the brake of the elevator 20, and the like. The results of maintenance, cleaning, refueling, adjustment, etc. are entered in the maintenance work results.

  The remote inspection history data 374 has a data structure for storing a management number of the elevator 20, a remote inspection date, a remote inspection item, and a remote inspection result. The remote inspection of the elevator 20 is performed by the control panel 210 of the elevator 20 according to a preset schedule such as once a month, for example. The control panel 210 of the elevator 20 moves the cage 22 of the elevator 20 shown in FIG. 1 to a predetermined floor. During this movement, various sensors attached to the elevator 20 are checked for abnormalities in driving performance (acceleration, presence or absence of abnormal noise), door opening / closing, brakes, emergency batteries, external communication devices, and the like. The inspection result is stored in the remote inspection history data 374 from the information processing device 360 via the communication devices 250 and 320 and the communication network 30. The remote inspection may be performed according to an instruction from the remote monitoring center 310.

  The modulation history data 375 has a data structure for storing a management number of the elevator 20, a modulation occurrence date and time, a modulation item, and a modulation correspondence result. The modulation of the elevator 20 refers to a case where the result of the inspection, inspection, maintenance work or remote inspection by the engineer 350 does not reach the abnormal value but changes from the normal value of the elevator 20. . For example, as a result of checking the traveling speed, the value is within the allowable value, but when the previous check or when the deviation of the elevator 20 from the value of the previous check result is large, the modulation item Recorded as “traveling speed”.

  The repair work history data 376 has a data structure for storing a management number of the elevator 20, a repair work date, a repair work item, and a repair work result. The repair work is a restoration work by replacement of parts such as replacement of the wire 23, replacement of the hanger roller, replacement of the brake pad, replacement of the control board, and replacement of the relay. Therefore, the name of the replacement part such as “wire replacement”, “hanger roller replacement”, “brake pad replacement”, etc. is entered in the repair work item, and “repair work completed”, “re-repair” are entered in the repair work result column. Items such as “Necessary” are entered.

  The failure history data 377 has a data structure for storing a management number of the elevator 20, a failure occurrence date and time, a failure code, a recovery method, and a recovery determination result. The failure code is a code output from the control panel 210 when a failure occurs in the elevator 20 or a combination of numbers and English letters. The types of failure codes are, for example, about 1000 types. For example, when the engineer 350 is dispatched to perform inspection, inspection, and recovery, the restoration method item is input as “engineer dispatch”. Further, in the item of the recovery method, for example, when the remote recovery system 100 recovers, “Remote recovery” is input. In the item of the restoration determination result, when the elevator 20 is restored and the operation is resumed, “Recovery” is input. In addition, in the item of the restoration determination result, when the elevator 20 fails to be restored, “failure” is input.

  The failure factor-specific data 378 includes the number of failure factors corresponding to the failure code as a result of inspection and inspection by the engineer 350 when a certain failure code is output from the control panel 210, and remote Stored is the total number of failure factors corresponding to the failure code when the recovery system 100 recovers. For example, when the failure code is 0001 indicating a failure related to the doors 13 and 26, the engineer 350 inspected the site, and as a result, the cause of the output of the failure code “0001” is the clogging of the door sill (failure factor 1). Or a contact failure of the switch of the door opening / closing device (failure factor 2), or other failure factor 3. Therefore, the failure factor-specific data includes 100 cases of a door clogging factor (failure factor 1) when a failure code “0001” is output, and a contact failure of the door opening / closing device switch (failure factor 2). ) In the data structure such that 50 cases and other failure factor 3 cases are 10 cases, and the data is arranged in descending order of the number of cases. In the case of recovery by the remote recovery system 100, when the elevator 20 is successfully recovered by the recovery command, the number of failure factors corresponding to the failure code that is the basis of the recovery command is added to the total number of failure factors.

  As shown in FIG. 4, the restoration diagnosis database 380 includes a restoration diagnosis instruction set that is a set of restoration instructions and restoration diagnosis instructions in descending order of the number of failure causes in the failure cause-specific data 378, and elevators by executing the restoration instructions. Stored is a recovery rate (%), which is the rate at which 20 failures have been recovered. The restoration diagnosis database 380 is a database in which the restoration diagnosis command set and the restoration rate are linked to the failure factor-specific data 378 described above.

  Hereinafter, the data configuration of the recovery diagnosis database 380 when the failure code is “0001” indicating a failure related to the doors 13 and 26 will be described. If the door sill is clogged (Failure factor 1), the restoration diagnosis data will be “Failure factor 1”, “Door circuit reset + door high torque open / close” as the restoration command, and “Door open / close diagnostic” as the restoration diagnostic command. The data structure is such that a recovery diagnosis command set A, which is a set of two commands, and a recovery rate x% by a recovery operation by this recovery command are linked. Similarly, when the contact failure of the door opening / closing device switch is the cause (failure factor 2), the restoration diagnosis data is “door circuit reset + door opening / retry retry” as the restoration command in the number of failure cause 2 data, restoration diagnosis. The data structure is such that a recovery diagnosis command set B, which is a set of two commands of “door opening / closing diagnosis”, and a recovery rate y% of the recovery operation by this recovery command are linked as commands. Similarly, in the case of the failure factor 3, the recovery diagnosis data has a data configuration in which the recovery diagnosis command set C and the recovery rate z% are linked to the number data of the failure factor 3. As described above, the recovery diagnosis database 380 includes the failure code, the failure factor corresponding to the failure code, the number of the failure factors, the recovery diagnosis command set that is a set of the recovery command and the recovery diagnosis, and the recovery rate. It is stored in the database in association. In this embodiment, the recovery rate y% is a larger value than the recovery rates x% and z%, and the recovery diagnosis command set B has a higher recovery rate than the recovery diagnosis command set A and the recovery diagnosis command set C. ing.

  Hereinafter, the operation of the remote recovery system 100 when a failure signal is transmitted from the elevator 20 will be described with reference to FIGS. 2, 5, and 6. In the following description, the remote recovery operation when the failure code signal “0001” regarding the doors 13 and 26 is first transmitted will be described. Next, a remote recovery operation when a failure code “0002” related to a control circuit incorporated in the control panel 210 is transmitted will be described. Next, the remote recovery operation when a failure code “0003” related to the brake in the drive unit 24 is transmitted will be described. The remote recovery system 100 can also cope with a case where a failure code related to a part other than the above is transmitted.

  As shown in step S <b> 101 of FIGS. 2 and 5, the control panel 210 of the elevator 20 determines whether or not a failure has occurred in the elevator 20. When a failure relating to the doors 13 and 26 of the elevator 20, for example, a failure such as a door opening / closing failure, the control panel 210 displays a failure code “0001” indicating the failure occurrence date and time and the failure is a failure relating to the door. Output to 250. If no failure occurs in the elevator 20, the control panel 210 returns to the beginning of step S <b> 101 and continues monitoring the elevator 20.

  When the failure code “0001” is input from the control panel 210, the communication device 250, as shown in step S102 of FIGS. 2 and 5, includes the failure code “0001”, the management number of the elevator 20, and the failure occurrence date and time. A signal is transmitted to the communication network 30. 2 and 5, the communication device 320 of the remote monitoring center 310 receives the failure signal transmitted from the communication device 250 via the communication network 30. When receiving the failure signal, the communication device 320 outputs the failure code “0001” included in the failure signal, the management number of the elevator 20, and the failure occurrence date and time to the information processing device 360. The information processing apparatus 360 stores the input failure code “0001”, the management number of the elevator 20, and the failure occurrence date / time in the failure history data 377 of the maintenance database 370.

  Then, the information processing apparatus 360 determines whether or not the failed elevator 20 can be remotely recovered, as shown in step S104 of FIG. As shown in FIGS. 2 and 3, the information processing device 360 acquires the model, manufacturing date, and manufacturing number of the elevator 20 from the elevator specification data 371 using the management number of the elevator 20. Based on the acquired specification data, the information processing device 360 confirms whether the elevator 20 has a specification that allows a recovery operation and a recovery diagnosis operation based on a recovery command and a recovery diagnosis command from the remote recovery device 300. When the elevator 20 is a model incapable of remote recovery operation, the information processing device 360 outputs a signal notifying the remote monitoring center 310 that remote recovery is impossible, as shown in step S124 in FIGS. To do.

Further, as shown in FIG. 2, the information processing apparatus 360 refers to inspection history data 372, maintenance work history data 373, remote inspection history data 374, modulation history data 375, repair work history data 376, and failure history data 377. Then, the following (a) to (f) are confirmed.
(A) The elevator 20 has been instructed to re-adjust in a recent inspection.
(B) The elevator 20 has a maintenance plan recently or on the day, and the possibility of misadjustment is predicted.
(C) There was an abnormality diagnosis result in the elevator 20 by remote inspection.
(D) Recently, the elevator 20 has been modulated.
(E) The elevator 20 has recently been repaired.
(F) The elevator 20 has recently transmitted a failure signal with the same failure code “0001”.

  If any one or more of the above (a) to (f) is applicable, the information processing apparatus 360 should dispatch the engineer 350 to the building 10 rather than the recovery by the remote recovery system 100. And NO is determined in step S104 of FIG. 2 and 5, the information processing apparatus 360 outputs a notification that remote recovery is not possible to the remote monitoring center 310.

  Furthermore, the information processing apparatus 360 confirms whether the building 10 is a building with many erroneous transmissions of failure signals from the elevator specification data 371 and the failure history data 377 using the management number of the elevator 20. In such a case, the information processing apparatus 360 determines that it is better to dispatch the engineer 350 to the building 10 than the recovery by the remote recovery system 100 because there is a high possibility of erroneous transmission of a failure signal. 5 is judged NO. Then, the information processing apparatus 360 outputs a remote recovery impossible notification to the remote monitoring center 310 as shown in step S124 of FIGS.

  The notification that remote recovery is not possible, which is output from the information processing device 360 to the remote monitoring center 310, is displayed on the display 331 of the remote monitoring center 310 as shown in FIG. After confirming this display, the supervisor 334 causes the elevator 20 to stop operating and announce as shown in step S125 of FIGS. 2 and 6. Then, the supervisor 334 instructs the service center 340 in the vicinity of the building 10 to dispatch the engineer 350 to the building 10 by the telephone 333 as shown in step S126 of FIGS.

  When it is determined in step S104 in FIG. 5 that the elevator 20 cannot be remotely restored, the information processing apparatus 360 displays the input failure code “0001”, the management number of the elevator 20, and the failure occurrence date and time in the maintenance database in step S103. The failure history data 377 of 370 is stored. Then, the information processing apparatus 360 ends the remote recovery operation without updating other data in the maintenance database 370 and updating the recovery diagnosis database 380.

On the other hand, in step S104 shown in FIG. 5, the information processing apparatus 360, as shown in FIG. 2, the inspection history data 372, the maintenance work history data 373, the remote inspection history data 374, the modulation history data 375, and the repair work history data 376. The following (g) to (n) are confirmed with reference to the failure history data 377.
(G) It is a specification that allows the elevator 20 to perform a recovery operation and a recovery diagnosis operation by a recovery command and a recovery diagnosis command from the remote recovery device 300.
(H) The elevator 20 has not been instructed to re-adjust in a recent inspection.
(I) The elevator 20 has no maintenance plan recently or on the day, and the possibility of misadjustment is not predicted.
(J) There is no abnormality diagnosis result in the elevator 20 by remote inspection.
(K) Recently, there is no modulation in the elevator 20.
(L) The elevator 20 has not been repaired recently.
(M) The elevator 20 has not recently transmitted a failure signal with the same failure code “0001”.
(N) The building 10 is not a building with many false signal transmissions.

  If all the requirements (g) to (n) are satisfied, the information processing apparatus 360 determines YES in step S104 shown in FIG. 5 and starts remote recovery in the remote monitoring center 310 in step S105. Notice. This signal is displayed on the display 331 of the remote monitoring center 310. As a result, the supervisor 334 of the remote monitoring center 310 is notified that the remote recovery of the elevator 20 is started.

  When the information processing apparatus 360 notifies the remote monitoring center 310 of the start of remote recovery in step S105, the information processing apparatus 360 proceeds to step S106 shown in FIG. 5 and selects a recovery instruction and a recovery diagnosis instruction corresponding to the failure code “0001”. As described above with reference to FIG. 4, the recovery diagnosis database 380 is a database in which the recovery factor instruction data and the recovery rate are linked to the failure factor-specific data 378. Hereinafter, the data configuration of the recovery diagnosis database 380 when the failure code is “0001” indicating a failure relating to the doors 13 and 26 will be briefly described again. When the door sill is clogged (Failure factor 1), the restoration diagnosis data is “door circuit reset + door high-torque opening / closing” as the restoration command, and “door opening / closing” as the restoration diagnosis command. This is a data structure in which a recovery diagnosis command set A, which is a set of two commands “diagnosis”, and a recovery rate x% by a recovery operation by this recovery command are linked. Similarly, when the contact failure of the door opening / closing device switch is the cause (failure factor 2), the restoration diagnosis data is “door circuit reset + door opening / retry retry” as the restoration command in the number of failure cause 2 data, restoration diagnosis. The data structure is such that a recovery diagnosis command set B, which is a set of two commands of “door opening / closing diagnosis”, and a recovery rate y% of the recovery operation by this recovery command are linked as commands. Similarly, in the case of failure factor 3, the restoration diagnosis data has a data configuration in which the restoration diagnosis command set C and the restoration rate z% are linked to the number of cases of failure factor 3. Further, as described above, the recovery rate y% is larger than the recovery rates x% and z%, and the recovery diagnosis command set B has a recovery rate higher than that of the recovery diagnosis command set A and the recovery diagnosis command set C. It is high.

  The information processing device 360 may select, as a recovery command, a command corresponding to the failure factor having the largest number of cases among the plurality of failure factors corresponding to the failure code “0001”. Further, the information processing apparatus 360 may select a command having the highest recovery rate among a plurality of commands corresponding to the failure code “0001” as a recovery command. Then, the information processing device 360 selects a restoration diagnosis command set that is set together with the restoration command selected by the restoration diagnosis command corresponding to the selected restoration command.

  First, a case will be described in which the information processing apparatus 360 selects a command corresponding to a failure factor having the largest number of cases among a plurality of failure factors corresponding to the failure code “0001” as a recovery command. The information processing apparatus 360 refers to the recovery diagnosis database 380 and confirms the failure factor having the largest number of cases when the failure code is “0001” as the recovery instruction. Then, the information processing apparatus 360 performs a restoration operation for executing a restoration operation corresponding to the garbage clogging of the door sill (fault factor 1) which is the most frequent failure factor, “door circuit reset + door high torque opening / closing”, A restoration diagnosis command set A including two “door opening / closing diagnosis” which is a restoration diagnosis command for executing a restoration diagnosis operation corresponding to the result of the restoration operation is selected.

  Next, a case where the information processing apparatus 360 selects a command having the highest recovery rate among a plurality of commands corresponding to the failure code “0001” as a recovery command will be described. The information processing apparatus 360 refers to the recovery diagnosis database 380 and confirms the recovery rate with the highest recovery rate corresponding to the failure code “0001” as the recovery command. Then, the information processing apparatus 360 performs a restoration command for executing a restoration operation corresponding to the factor (failure factor 2) caused by the contact failure of the switch having the highest restoration rate y%, “door circuit reset + door opening / closing retry”, A restoration diagnosis command set B including two “door opening / closing diagnosis” which is a restoration diagnosis command for executing a restoration diagnosis operation corresponding to the result of the restoration operation is selected.

  When selecting a recovery diagnosis command set, the selection of whether to be based on the most frequent failure factor corresponding to the failure code “0001” or based on the recovery rate of the recovery diagnosis command set corresponding to the failure code “0001” is as follows: You may do as follows. For example, of the ratio of the maximum number of cases to the next number of cases (number of cases ratio) and the ratio of the maximum recovery rate and the next recovery rate (recovery rate ratio), You may select the one where the maximum value protrudes. Further, for example, if the previous remote recovery has failed, a different selection method may be used. Further, the selection of the restoration diagnosis command set may be determined by, for example, the model and specification of the elevator 20.

  In the following description, a case will be described in which the information processing apparatus 360 selects the restoration diagnosis instruction set A based on the failure factor 1 having the largest number corresponding to the failure code “0001”.

  When the restoration diagnosis command set A is selected in step S106 in FIG. 5, the information processing apparatus 360 transmits the selected restoration diagnosis command set A from the communication device 320 as shown in step S107 in FIGS. 2 and 5. 2 and 5, when receiving the recovery diagnosis command set A from the communication device 320, the communication device 250 outputs the recovery command and the recovery diagnosis command to the control panel 210.

  First, as shown in step S109 of FIG. 5, the control panel 210 determines that the elevator 20 is stopped, the weight sensor of the cage 22, the camera in the cage 22, the output of the person sensor in the cage 22, etc. Make sure there are no passengers inside. When the control panel 210 confirms that the elevator 20 is stopped and that there are no passengers in the basket 22, the control panel 210 "starts remote recovery from now on" from the speaker of the communication device installed in the basket 22. The elevator door will open and close. "

  When the announcement ends, the control panel 210 proceeds to step S110 in FIG. 5 and executes a recovery operation according to the recovery command. Since the received restoration command is “door circuit reset + door high torque opening / closing” which is a restoration command for executing a restoration operation corresponding to the garbage clogging of the door sill (fault factor 1), the control panel 210 First, the door circuit of the control panel 210 is reset. This operation resets the state in which the door circuit cannot open or close the door 13 or the door 26 and detects the open (or closed) state or the half-open (or half-closed) state, and opens or closes the door 13 or the door 26. This is a possible operation. Next, the control panel 210 increases the torque of the drive motor for the door 13 and the door 26 by 20 to 30% from the normal value, and opens and closes the door 13 and the door 26 with a force larger than normal. This operation is an operation in which the garbage stuck in the door sill is moved from the sill and the opening / closing operation of the doors 13 and 26 is restored to the normal state. As shown in step S111 of FIG. 5, the control panel 210 restores the garbage stuck in the thresholds of the doors 13 and 26 to check whether the doors 13 and 26 have been opened and closed. “Door open / close diagnosis” which is a diagnosis command is executed. The control panel 210 opens and closes the door 13 and the door 26 with a normal torque, and can the opening and closing operation be performed within a predetermined opening / closing time, or whether the current of the drive motor for the door 13 and the door 26 is larger than usual. Confirm. Next, the control panel 210 opens and closes the door 13 and the door 26 by reducing the torque of the drive motor by about 20% from the normal state, and checks whether there is any abnormality in the opening and closing time.

  When the control panel 210 determines that the doors 13 and 26 have been restored to the normal state by the restoration diagnosis operation, as shown in step S112 in FIG. 5, the process proceeds to step S113 in FIG. In step S113, the control panel 210 outputs a determination result signal that the elevator 20 has been restored. This signal is transmitted from the communication device 250 to the communication network 30. The transmitted determination result signal is received by the communication device 320 as shown in step S <b> 114 of FIG. 6, and the determination result is input to the information processing device 360. The determination result is notified from the information processing apparatus 360 to the remote monitoring center 310 as shown in step S115 of FIG. 6, and the result is displayed on the display 331 of the remote monitoring center 310. When the monitor 334 of the remote monitoring center 310 confirms this display, as shown in step S116 of FIG. 6, the operation of the elevator 20 is resumed and an announcement operation is performed. Further, the information processing apparatus 360 updates the maintenance database 370 and the recovery diagnosis database 380 as shown in steps S117 and S118 of FIG.

  On the other hand, if the result of the recovery diagnosis operation is NO in step S112 of FIG. 5, the control panel 210 proceeds to step S119 of FIG. In step S119, the control panel 210 outputs a determination result signal indicating that the restoration of the elevator 20 has failed. This signal is transmitted from the communication device 250 to the communication network 30. The transmitted determination result signal is received by the communication device 320 as shown in step S120 of FIG. 6, and the determination result is input to the information processing device 360. Further, the determination result is notified from the information processing apparatus 360 to the remote monitoring center 310 as shown in step S121 of FIG. 6, and the result is displayed on the display 331 of the remote monitoring center 310. After confirming this display, the supervisor 334 causes the elevator 20 to stop operating and announce as shown in step S122 of FIG. In addition, the supervisor 334 instructs the service center 340 near the building 10 to dispatch the engineer 350 to the building 10 by the telephone 333 as shown in step S123 of FIGS. Further, the information processing apparatus 360 updates the maintenance database 370 and the recovery diagnosis database 380 as shown in steps S117 and S118 of FIG.

  When the determination signal that the elevator 20 has been restored as shown in step S113 of FIG. 5 is input, the information processing apparatus 360 updates the maintenance database 370 as follows.

  When a determination signal indicating that the elevator 20 has been recovered as shown in step S113 of FIG. 5 is input, the information processing apparatus 360 displays “remote recovery” in the recovery method item of the failure history data 377, and the recovery determination result. Store “Recovery” in the item. As described above, when the communication device 320 receives the failure signal, the information processing device 360 maintains the failure code “0001” input from the communication device 320, the management number of the elevator 20, and the failure occurrence date and time. The failure history data 377 of the database 370 is stored. Accordingly, all items of the failure history data 377 are updated by storing the current recovery method and the recovery determination result.

  Further, in this remote recovery, the information processing apparatus 360 refers to the recovery diagnosis database 380 and clogs the door sill that is the most frequent failure factor (failure factor 1) when the failure code is “0001” as the recovery command. 2) of “door circuit reset + door open / retry retry” that is a recovery command for executing a recovery operation corresponding to (2)) and “door open / close diagnosis” that is a recovery diagnostic command for executing a recovery diagnostic operation corresponding to the result of this recovery operation. A recovery diagnosis command set A consisting of two is selected and a recovery operation and a recovery diagnosis operation are executed. Accordingly, when the elevator 20 is successfully restored, the number of failure codes “0001” and failure factor 1 (garbage clogs on the door sill) in the restoration diagnosis database 380 is increased by one, and the restoration rate corresponding to the number of successful restorations. To increase. Further, the information processing device 360 increases the number of failure factors 1 of the failure code “0001” in the failure factor-specific data 378 by one.

  On the other hand, the information processing apparatus 360 updates the maintenance database 370 and the restoration diagnosis database 380 as follows when the determination signal indicating that the restoration of the elevator 20 has failed as shown in step S119 of FIG. 5 is input. When a determination signal indicating that the restoration of the elevator 20 has failed as shown in step S119 of FIG. 5 is input, the information processing apparatus 360 displays “remote recovery” in the recovery method item of the failure history data 377, and a recovery determination. Store “failure” in the result item. Further, the number of cases of failure code “0001” and failure factor 1 (garbage on the door sill) in the restoration diagnosis database 380 is left as it is, and the restoration rate is lowered by the amount of restoration failure. Note that if the recovery fails, the number of failure factors 1 of the failure code “0001” in the failure factor-specific data 378 is not changed.

  In the above description, a case has been described in which the information processing apparatus 360 selects the restoration diagnosis instruction set A based on the failure factor having the largest number corresponding to the failure code “0001”. When the information processing device 360 selects the recovery diagnosis command set B based on the recovery rate of the recovery diagnosis command set corresponding to the failure code “0001”, the normal operation is performed instead of the recovery operation of “door high torque opening / closing”. A difference is that a recovery operation of “door opening / closing retry” in which the opening / closing operation of the doors 13 and 26 is performed again by torque is performed. Other operations are the same as when the restoration diagnosis command set A is selected.

  If the remote recovery of the elevator 20 is successful, the number of door cloggings (failure factor 1), which has been the most frequent failure factor in the case of the failure code “0001”, increases. For this reason, when the remote recovery system 100 selects a recovery diagnosis command set based on the most frequent failure factor corresponding to the failure code “0001”, the failure code “0001” is input at the time of the next remote recovery. At this time, the information processing apparatus 360 selects the restoration diagnosis command set A again. When the recovery rate of the recovery diagnosis command set A is higher than the recovery rate of the recovery diagnosis command set B, the information processing apparatus 360 has a recovery rate of a plurality of commands corresponding to the failure code “0001”. Even when the highest command is selected as the return command, the restoration diagnosis command set A is selected.

  On the other hand, when the remote recovery of the elevator 20 fails, the number of failure factors 1 of the failure code “0001” in the failure factor-specific data 378 is not changed, but the recovery rate of the recovery diagnosis command set A is lowered. Thereby, the recovery rate of the recovery diagnosis command set B becomes relatively high. That is, the recovery rate ratio of the recovery diagnosis command set B to the recovery diagnosis command set A is increased. When the restoration rate ratio becomes larger than the number ratio calculated as the ratio of the number of failure factors 1 to the number of failures 2, the information processing apparatus 360 recovers among the plurality of commands corresponding to the failure code “0001”. The command with the highest rate is selected as the return command. For this reason, the information processing apparatus 360 selects the restoration diagnosis command set B having the highest restoration rate when the failure code “0001” is input at the time of the next remote restoration. Further, when the information processing device 360 does not select the restoration diagnosis command set A that has failed to be restored in the previous remote restoration, the failure factor 1 is linked to the failure factor 2 having the largest number corresponding to the failure code “0001”. Restored diagnosis command set B is selected.

  Further, when the information processing apparatus 360 selects the restoration diagnosis command set B having the highest restoration rate among the plurality of instructions corresponding to the failure code “0001” and succeeds in the restoration of the elevator 20, the restoration diagnosis instruction set The recovery rate of B increases. Therefore, in the next remote recovery, the information processing apparatus 360 selects the recovery diagnosis command set B as in the previous time. On the other hand, if the restoration diagnosis command set B fails to restore the elevator 20, the restoration rate of the restoration diagnosis command set B is lowered. When the recovery rate of the recovery diagnosis command set B is lower than the recovery rate of the recovery diagnosis command set A, the information processing device 360 selects the recovery diagnosis command set A. If the information processing device 360 does not select the recovery diagnosis command set B that has failed to recover in the previous remote recovery, the recovery diagnosis with the high recovery rate corresponding to the failure code “0001” next to the recovery diagnosis command set B Select command set A.

  Thus, when the remote recovery is successful, the remote recovery system 100 increases the number of failure factors and the recovery rate of the selected recovery diagnosis command set. In addition, if the remote recovery system 100 fails, the remote recovery system 100 reduces the recovery rate of the selected recovery diagnosis command set without changing the number of failure factors. For this reason, if the remote recovery is successful, there is a high possibility that the recovery diagnosis command set selected in the remote recovery is selected in the next remote recovery. Further, if the remote recovery fails, the possibility that the recovery diagnosis command set selected by the remote recovery is selected at the next remote recovery is reduced. For this reason, as the number of remote restorations increases, the information processing apparatus 360 can select a restoration diagnosis command set having a high possibility of restoration corresponding to the failure code from the restoration diagnosis database 380, and the restoration of the elevator 20 is ensured. Can be improved.

  In the above-described embodiment, the operation of the remote recovery system 100 when the failure code “0001” indicating that the failure is related to the doors 13 and 26 is output from the control panel 210 has been described. Next, a case where a failure code “0002” indicating a failure related to the control circuit is output from the control panel 210 will be described. The description of the same operation as when the failure code “0001” is output is omitted.

  If the failure code is “0002” indicating a failure related to the control circuit, the engineer 350 inspected the site to find out that the cause of the output of the failure code “0002” is defective in the relay attached to the control panel 210. This is a case (failure factor 4), a case where there is a defect in the relay drive circuit that drives the relay (failure factor 5), or another failure factor 6. The failure factor-specific data 378 indicates that when the failure code is “0002”, there are 100 cases where the failure is caused by a failure (failure factor 4), 50 cases where the failure of the relay drive circuit is caused (failure factor 5), etc. The data structure is such that there are 10 cases of failure factor 6 and the data is arranged in descending order. As described above, in the case of recovery by the remote recovery system 100, when the elevator 20 is successfully recovered by the recovery command, the number of failure factors corresponding to the failure code that is the basis of the recovery command is the overall failure factor. It is added to the number of cases.

  As shown in FIG. 7, the recovery diagnosis database 380 is a database in which a failure diagnosis data set 378 is linked to a recovery diagnosis command set and a recovery rate. Hereinafter, the data configuration of the recovery diagnosis database 380 when the failure code is “0002” indicating a failure related to the control circuit will be described. When there is a fault in the relay (Failure factor 4), the restoration diagnosis data is “control circuit reset + low speed up / down operation” as the restoration command in the number data of the failure factor 4 and “each floor operation, high speed” as the restoration diagnosis command. This is a data configuration in which a recovery diagnosis command set D, which is a set of two commands “operation diagnosis”, and a recovery rate a% by a recovery operation based on the recovery diagnosis command are linked. If there is a failure in the relay drive circuit (failure factor 5), the restoration diagnosis data is “control circuit reset + operation between the top and bottom floors” as the restoration command, and the restoration command “ The data structure is obtained by linking a recovery diagnosis command set E, which is a set of two commands, “operation on each floor and high-speed operation diagnosis”, and a recovery rate b% by a recovery operation based on the recovery diagnosis command. Similarly, in the case of the failure factor 6, the recovery diagnosis data has a data structure in which the recovery diagnosis command set F and the recovery rate c% are linked to the number data of the failure factor 6. As described above, the recovery diagnosis database 380 includes the failure code, the failure factor corresponding to the failure code, the number of the failure factors, the recovery diagnosis command set that is a set of the recovery command and the recovery diagnosis, and the recovery rate. It is stored in the database in association. Note that the recovery rate is the highest in b% of the recovery diagnosis command set E.

  When the failure code is “0002”, the information processing device 360 selects the restoration diagnosis instruction set D based on the failure factor having the largest number of cases corresponding to the failure code “0002”. 360 transmits a restoration diagnosis command set D to the control panel 210. After executing the control circuit reset operation, the control panel 210 performs low-speed up and down operations that raise and lower the cage 22 of the elevator 20 at low speed. After that, the control panel 210 performs each floor operation that stops on each floor without opening and closing the doors 13 and 26, high speed operation that operates between a plurality of floors at high speed, operation that stops on each floor, and high speed operation Check for any abnormal driving. When there is no abnormality in each floor operation and high-speed operation, the control panel 210 outputs a determination result of successful restoration of the elevator 20. In addition, when an abnormality is detected in each floor operation or high-speed operation, the control panel 210 outputs a determination result of failure in restoration of the elevator 20. This determination result is input from the control panel 210 to the information processing device 360 via the communication devices 250 and 320. As described above, the information processing apparatus 360 may select failure history data 377, failure factor-specific data 378, recovery diagnosis so that a recovery diagnosis command set having a higher recovery possibility can be selected based on the determination result. The database 380 is updated.

  Further, when the information processing apparatus 360 selects the restoration diagnosis command set E having the highest restoration rate corresponding to the failure code “0002”, the information processing apparatus 360 transmits the restoration diagnosis instruction set E to the control panel 210. After executing the control circuit reset operation, the control panel 210 executes the operation between the lowermost floor and the uppermost floor for moving the basket 22 of the elevator 20 between the lowermost floor and the uppermost floor. Next, the control panel 210 executes each floor operation and high-speed operation described above, performs restoration diagnosis of the elevator 20, and outputs a determination result of whether the restoration of the elevator 20 has succeeded or failed. As described above, the determination result is input from the control panel 210 to the information processing device 360 via the communication devices 250 and 320. The information processing device 360 updates the failure history data 377, the failure factor-specific data 378, and the recovery diagnosis database 380 so that a recovery diagnosis command set having a higher recovery possibility can be selected based on the determination result.

  Next, a case where the failure code is “0003” indicating that the failure is related to the brake will be described.

  In the case where the failure code is 0003 indicating a failure related to the brake, the engineer 350 inspected the site on the spot. As a result, the failure code “0003” is output because the brake circuit of the control panel 210 is abnormal (failure factor 7) Or other failure factor 8 or failure factor 9. Therefore, in the case of the failure code “0003”, the failure factor-specific data 378 includes 100 cases in which the brake circuit abnormality is the cause (failure factor 7), 50 cases in the case of failure factor 8, and 9 cases in the case of other failure factors 9. The data structure is such that there are 10 cases, and the data is arranged in descending order. As described above, in the case of recovery by the remote recovery system 100, when the elevator 20 is successfully recovered by the recovery command, the number of failure factors corresponding to the failure code that is the basis of the recovery command is the overall failure factor. It is added to the number of cases.

  As shown in FIG. 8, the recovery diagnosis database 380 is a database in which a recovery diagnosis command set and a recovery rate are linked to the failure factor-specific data 378. Hereinafter, the data structure of the recovery diagnosis database 380 when the failure code is “0003” indicating a failure related to the brake will be described. When the abnormality of the brake circuit is a factor (failure factor 7), the restoration diagnosis data includes two data, “control circuit reset” as a restoration command and “brake torque diagnosis” as a restoration diagnosis command. The data configuration is such that a recovery diagnosis command set G, which is a set of commands, and a recovery rate d% by a recovery operation based on the recovery diagnosis command are linked. In the case of the failure factor 8 and the failure factor 9, the recovery diagnosis data includes the recovery diagnosis command set H and the recovery rate e%, the recovery diagnosis command set I and the recovery rate f% in the number data of the failure factor 8 and the failure factor 9, respectively. Are linked to each other. As described above, the recovery diagnosis database 380 includes the failure code, the failure factor corresponding to the failure code, the number of the failure factors, the recovery diagnosis command set that is a set of the recovery command and the recovery diagnosis, and the recovery rate. It is stored in the database in association. Note that the recovery rate is highest in e% of the recovery diagnosis command set H.

  Next, the operation of the remote recovery system 100 when the control panel 210 detects a failure related to the brake will be described.

  When the failure code is “0003”, the information processing device 360 selects the restoration diagnosis command set G based on the failure factor having the largest number of cases corresponding to the failure code “0003” in step S106 in FIG. In this case, the information processing device 360 transmits a restoration diagnosis command set G to the control panel 210.

  When the failure code is “0003”, when receiving the restoration diagnosis command set G, the control panel 210 executes a brake torque diagnosis operation in the field confirmation shown in step S109 of FIG. In the brake torque diagnosis operation, the hoisting machine in the driving device 24 is not rotated by a mechanical brake, and a driving force is applied to the hoisting machine to confirm that the hoisting machine does not rotate by the holding force of the brake. Is the action. If there is no abnormality in this operation, the control panel 210 makes an announcement of remote recovery assuming that the site of the elevator 20 can be confirmed in step S109 of FIG. Thereafter, the process proceeds to step S110 in FIG. 5, and the control panel 210 executes a control circuit reset operation.

  Thereafter, the control panel 210 executes a brake torque diagnosis operation. When there is no rotation of the hoist due to this operation, the control panel 210 outputs a determination result indicating that the elevator 20 has been successfully restored. Further, when the hoisting machine rotates, the control panel 210 outputs a determination result of failure in restoration of the elevator 20. This determination result is input from the control panel 210 to the information processing device 360 via the communication devices 250 and 320. The information processing device 360 updates the failure history data 377, the failure factor-specific data 378, and the recovery diagnosis database 380 so that a recovery diagnosis command set having a high recovery possibility can be selected based on the determination result.

  Further, as described above, the information processing apparatus 360 selects the restoration diagnosis command set H having the highest restoration rate corresponding to the failure code “0003” and causes the control panel 210 to execute the restoration operation and the restoration diagnosis operation. You can also.

  Note that if there is an abnormality in the brake torque diagnosis operation, the control panel 210 determines that remote recovery cannot be started, and notifies the remote monitoring center 310 that remote recovery is not possible without executing the remote recovery operation.

  As described above, when various failures occur in the elevator 20, the remote recovery system 100 performs a recovery operation and recovery diagnosis on the elevator 20 according to a command from the remote recovery device 300 disposed at a location away from the elevator 20. The operation can be executed to restore the elevator 20. For this reason, when failure occurs in the elevator 20, the elevator 20 can be restored in a short time without dispatching the technician 350 to the site, and the operation service of the elevator 20 can be improved.

  In addition, the remote recovery system 100 can select a failure history data 377, failure factor-specific data 378, so that a recovery diagnosis command set having a high possibility of recovery can be selected in the next remote recovery based on the recovery determination result. The recovery diagnosis database 380 is updated. Therefore, as the number of remote restorations increases, the information processing apparatus 360 can select a more appropriate restoration diagnosis command set corresponding to the failure code from the restoration diagnosis database 380. Thereby, the restoration of the elevator 20 can be reliably performed, and the time required for the restoration can be shortened to improve the operation service of the elevator 20.

  The present invention is not limited to the embodiments described above, but includes all changes and modifications that do not depart from the technical scope or essence of the present invention defined by the claims. .

  10 building, 11 hoistway, 12 floor, 13, 26 door, 20 elevator, 22 basket, 23 wire, 24 drive device, 27 floor, 30, 35 communication network, 100 remote recovery system, 200 elevator control device, 210 control Panel, 250, 320 Communication device, 300 Remote recovery device, 310 Remote monitoring center, 330 Monitoring panel, 331 Display, 332 Switch, 333 Telephone, 334 Monitor, 340 Service center, 350 Engineer, 360 Information processing device, 370 Maintenance Database, 371 Elevator specification data, 372 Inspection history data, 373 Maintenance history data, 374 Remote inspection history data, 375 Modulation history data, 376 Repair history data, 377 Failure history data, 378 Data, 380 recovery diagnostic database.

An elevator failure remote recovery system according to the present invention includes an elevator control device that performs drive control of an elevator, and a remote recovery device that communicates with the elevator control device and causes the elevator to perform a failure recovery operation. The control device transmits a failure signal including the failure code of the elevator when the failure of the elevator is detected, and the remote recovery device outputs a failure code included in the failure signal when the failure signal is received. A corresponding restoration command and a restoration diagnosis command are transmitted to the elevator control device, and the elevator control device executes a restoration operation and a restoration diagnosis operation of the elevator. The restoration diagnosis command is a command corresponding to the restoration command. and wherein the der Rukoto.

In the remote recovery system for an elevator failure according to the present invention, the recovery command transmitted by the remote recovery device is a command corresponding to a large number of failure factors among a plurality of failure factors corresponding to the failure code, or the failure among a plurality of recovery command corresponding to the code, it may be its recovery command by the recovery rate is the rate at which the elevator is restored high directive.

Claims (6)

A remote recovery system for elevator failure,
An elevator control device for controlling the drive of the elevator;
A remote recovery device that communicates with the elevator control device and causes the elevator to perform a failure recovery operation, and
The elevator control device transmits a failure signal including a failure code of the elevator when a failure of the elevator is detected,
When the remote recovery device receives the failure signal, the remote recovery device transmits a recovery command and a recovery diagnosis command corresponding to the failure code included in the failure signal to the elevator control device, and sends the elevator control device to the elevator control device. Elevator failure remote recovery system that performs recovery operation and recovery diagnosis operation. A remote recovery system for an elevator failure according to claim 1,
The recovery command transmitted by the remote recovery device is:
A command corresponding to a large number of failure factors among a plurality of failure factors corresponding to the failure code, or a rate at which the elevator is restored by the recovery command among a plurality of recovery commands corresponding to the failure code A certain restoration rate is high,
The restoration diagnosis command is an elevator failure remote restoration system which is a command corresponding to the restoration command. A remote recovery system for an elevator failure according to claim 2,
The recovery command is a command corresponding to a failure factor having the largest number of cases among a plurality of failure factors corresponding to the failure code, or a plurality of recovery commands corresponding to the failure code, and the recovery command Elevator failure remote recovery system, which is the command with the highest recovery rate, which is the rate at which the elevator is restored. The elevator recovery remote recovery system according to claim 2 or 3,
The elevator control device determines whether the elevator has been recovered by the recovery diagnosis operation after the recovery operation executed according to the recovery command, and transmits the determination result to the remote recovery device. system. A remote recovery system for an elevator failure according to claim 4,
The remote recovery device includes a recovery diagnosis database in which the failure code, the number of the failure factors corresponding to the failure code, the recovery instruction, and the recovery diagnosis instruction are associated with each other.
An elevator failure remote recovery system that updates the number of failure factors corresponding to the failure code based on the determination result of whether or not the elevator has been transmitted transmitted from the elevator control device. It is the remote recovery system of the elevator failure of Claim 5,
The recovery diagnosis database is a correspondence between the failure code, the number of the failure factors corresponding to the failure code, the recovery command, the recovery diagnostic command, and the recovery rate,
An elevator failure remote recovery system that updates the number of failure factors corresponding to the failure code and the recovery rate based on the determination result of whether or not the elevator has been transmitted transmitted from the elevator control device.

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