JP2017117141A - Guard business support system and guard device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a guard business support system capable of securing advance report property of abnormality detection and acquiring information required for estimating an abnormality cause.SOLUTION: A guard device 2 of a guard business support system 1 detects abnormality in a monitoring area, then sends an abnormality signal containing identification information which indicates a category of the detected abnormality to a center device 3. The center device 3 receives the abnormality signal, then determines a category of the abnormality based on the identification information included in the abnormality signal, then performs control for displaying for coping with the abnormality according to the category of the abnormality. The center device 3 stores kinds of operation logs for estimating an abnormality cause corresponding to every category of the abnormality, in advance, and sends a request signal for requesting a kind of the operation log information corresponding to the determined category of the abnormality to the guard device 2. The guard device 2 stores plural kinds of operation log information, and when receiving the request signal, sends the kind of the operation log information corresponding to the request signal to the center device 3.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a security work support system that estimates the cause of an abnormality and assists in dealing with the abnormality when an abnormality is detected.

  Conventionally, with regard to the security system, it is possible for the security guard (handling person) to check the sensor detection status of the monitoring area where the abnormality is detected from the mobile terminal, and to some extent while the security guard is heading to the place of alert The thing which made the situation of the field understood is known (for example, refer to patent documents 1). By making it possible for the security guard to grasp the cause and other information before taking action, it is possible to increase the efficiency of work on site. In the conventional security system, when the security device detects an abnormality, the information including the cause of the abnormality is reported to the center.

JP 2005-284861 A

  However, the identification of the cause of the abnormality includes matters to be individually considered depending on the type and location of the sensor, the classification of the detected event, and the like, and it is difficult to make a general judgment at the time of detecting the abnormality. A large amount of acquired information such as operation logs of individual sensors and systems is also accumulated. Depending on the situation, it may be necessary to acquire a large amount of log information or to perform analysis that requires a certain amount of time. On the other hand, prompt reporting is required for reporting that an abnormality has occurred. Therefore, it cannot be said that it is preferable to report the abnormality detection in which the quick reportability is important together with the cause information. Therefore, there is a demand for a mechanism for efficiently estimating or determining the cause of an abnormality having a matter to be individually considered while having a quick report of abnormality detection.

  The present invention has been made in view of the above problems, and provides a security operation support system that can acquire information necessary for estimating the cause of an abnormality while ensuring rapidity of abnormality detection. Objective.

  The security service support system of the present invention is a security service support system including a security device installed in a monitoring area and a remote center device that reports an abnormality from the security device. An abnormality detection unit that detects an abnormality in a monitoring area, and an abnormality notification unit that transmits an abnormality signal including identification information indicating a classification of the detected abnormality to the center device when the abnormality detection unit detects an abnormality. When the center device receives the abnormality signal, the center device determines an abnormality classification based on the identification information included in the abnormality signal, and the abnormality classification is determined by the abnormality classification determination unit. A display control unit that controls display for dealing with the abnormality, and a storage unit that stores a type of operation log for estimating the cause of the abnormality corresponding to each abnormality classification in advance A request transmission unit that transmits a request signal for requesting operation log information of a type corresponding to the classification of the abnormality determined by the abnormality classification determination unit, to the security device, and the security device has a plurality of types. A log information storage unit that stores operation log information; and a log information communication unit that transmits the operation log information of a type corresponding to the request signal to the center device when the request signal is received from the center device. .

  According to this configuration, when the security device detects an abnormality, an abnormality signal is transmitted to the center device. The abnormal signal includes identification information indicating the classification of the abnormality, and when the center apparatus receives the abnormal signal, the abnormality classification can be determined from the abnormal signal. First, the center device controls display for coping with the abnormality according to the classification of the abnormality. Thereby, an appropriate instruction according to the classification of the abnormality can be quickly sent to the coping person. The center device stores in advance the type of operation log for estimating the cause of the abnormality corresponding to each abnormality classification. The center device transmits a request signal to the security device, and requests action log information of a type corresponding to the abnormality classification. The security device stores a plurality of types of operation log information, and when receiving a request signal from the center device, transmits the type of operation log information corresponding to the request signal to the center device. As a result, only the necessary operation log (operation log required by the center device to estimate the cause of the abnormality) is transmitted according to the classification of the abnormality, compared to the case where all the operation log information is transmitted. Communication load is reduced. In this way, by transmitting the necessary operation log after transmitting the abnormal signal, it is possible to acquire information necessary for estimating the cause of the abnormality while ensuring the quickness of abnormality detection. .

  Further, in the security service support system of the present invention, the center device includes a cause estimation unit that, when receiving the operation log information from the security device, estimates a cause of an abnormality based on the operation log information before detecting an abnormality. May be.

  According to this configuration, the cause of the abnormality can be estimated from the operation log information before the abnormality is detected. For example, the cause of the abnormality of “wireless communication abnormality” can be estimated from the information of “reception field strength” and “wireless signal collision”. Further, the cause of the abnormality of the “battery remaining amount abnormality” can be estimated from the information of “operation start date” or “previous battery replacement date”. Further, the cause of the abnormality of the “installation position abnormality” can be estimated from the “time required for the security release” by the user in the past predetermined period.

  In the security service support system according to the present invention, the center device is possessed by a support information generation unit that generates support information according to the cause of the abnormality estimated by the cause estimation unit, and a coping person that handles the abnormality. A support information transmission control unit that performs control for transmitting the support information to a portable terminal, and the support information transmission control unit should be carried by the coping staff to cope with the abnormality in the support information If the information on the carry item is included, control is performed to wait for confirmation input as to whether to display and send the information on the carry item, and if the information on the carry item is not included in the support information The control for waiting for the confirmation input may not be performed.

  According to this configuration, support information corresponding to the estimated cause of abnormality is generated and transmitted to the coordinator's mobile terminal. When there is a carry-on item necessary to deal with the abnormality, control for displaying information on the carry-on item is performed. Specifically, control of waiting for confirmation input as to whether or not to transmit by displaying the information of the carried item is performed, and when confirmation input is performed in the standby state, the information of the carried item is transmitted. As a result, the support information is appropriately transmitted to the coping staff, and if necessary, the information on the carried items is also transmitted. Based on such support information, the coping staff can take appropriate measures.

  In the security service support system of the present invention, the center device includes a status acquisition unit that acquires status information indicating the action state of the coping member from the portable terminal, and the support information transmission control unit includes the coping member. Depending on the action state, whether or not the support information can be transmitted to the mobile terminal may be determined.

  According to this structure, it can be determined whether support information is transmitted to a portable terminal according to the action state (status) of a coping person. For example, it is not preferable to convey detailed information about the detected abnormality until the coping staff arrives at the site in order to eliminate the assumption. For example, if the counselor is aware of the location, degree, or accuracy of the abnormality by obtaining information such as the detection position and cause at an early stage, the counselor may be alert in an emergency threat such as an intruder. There is a risk of reduced tension. Therefore, if the status of the coping staff is an appropriate status such as “arrival at the site”, the support information is transmitted, and if the status is not appropriate, the support information is not transmitted. Thereby, only necessary information can be transmitted to the coping staff according to the coping staff status.

  The security device of the present invention is a security device that is installed in a monitoring area and reports an abnormality to a remote center device. When the abnormality detection unit detects an abnormality in the monitoring area, the abnormality detection unit detects the abnormality. An abnormality notification unit that transmits an abnormality signal to the center device, an abnormality classification determination unit that determines a classification of an abnormality detected by the abnormality detection unit, and a cause for an abnormality corresponding to each abnormality classification A log information storage unit that stores a plurality of types of operation log information; and the operation log information of a type corresponding to the abnormality classification determined by the abnormality classification determination unit after the abnormality notification unit transmits the abnormality signal. A log information communication unit for transmitting to the center device.

  According to this configuration, when the security device detects an abnormality, an abnormality signal is first transmitted to the center device. The abnormal signal includes identification information indicating the classification of the abnormality, and when the center apparatus receives the abnormal signal, the abnormality classification can be determined from the abnormal signal. The center device controls display for coping with the abnormality according to the abnormality classification. Thereby, an appropriate instruction according to the classification of the abnormality can be quickly sent to the coping person. Further, the security device stores a plurality of types of operation log information, and transmits the operation log information of a type corresponding to the determined abnormality classification to the center device. As a result, only the necessary operation log (operation log required by the center device to estimate the cause of the abnormality) is transmitted according to the classification of the abnormality, compared to the case where all the operation log information is transmitted. Communication load is reduced. In this way, by transmitting the necessary operation log after transmitting the abnormal signal, it is possible to acquire information necessary for estimating the cause of the abnormality while ensuring the quickness of abnormality detection. .

  ADVANTAGE OF THE INVENTION According to this invention, the information required in order to estimate the cause of abnormality can be acquired, ensuring the alertness of abnormality detection.

It is a schematic structure figure of the security service support system in an embodiment of the invention. It is a block diagram of a security device in an embodiment of the present invention. It is a block diagram of the center apparatus, the control console, and the portable terminal in the embodiment of the present invention. It is a sequence diagram for operation | movement description of the security service support system in embodiment of this invention. It is a block diagram of the security device in other embodiments.

  Hereinafter, a security service support system according to an embodiment of the present invention will be described with reference to the drawings. In the present embodiment, a case of a security service support system used for security of facilities and residences is illustrated.

  A configuration of a security service support system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a schematic configuration of a security service support system according to the present embodiment. As shown in FIG. 1, a security service support system 1 includes a security device 2 installed in a monitoring area such as a facility or a residence, and a center device 3 installed in a remote monitoring center. The security device 2 communicates with the center device 3 via the network 4 (public line network or Internet network). In addition, a control console 5 operated by a controller is installed in the monitoring center. Furthermore, a coping person who deals with an abnormality that has occurred in the monitoring area has a portable terminal 6. The center device 3 communicates wirelessly with the mobile terminal 6 via the network 4 and the base station 7.

  As shown in FIG. 1, security sensors 8 for detecting abnormalities in the monitoring area are installed at various locations in the monitoring area. The security sensor 8 is connected to the security device 2. The security sensor 8 includes an indoor sensor installed inside the building in the monitoring area and an outdoor sensor installed outside the building in the monitoring area such as a garden. The indoor installation sensor includes, for example, a sensor that detects that a window or a door is opened, a sensor that detects a moving body in a room, and the like. Moreover, as a sensor of outdoor installation, the sensor etc. which detect a moving body are contained, for example. The security sensor 8 transmits a detection signal including its own identification information to the security device 2 when detecting an abnormality that is a detection target event. Communication between the security sensor 8 and the security device 2 is performed by wire or wireless. The security sensor 8 may incorporate a battery as a power source.

  When the alarm device 2 reports the occurrence of an abnormality to the center device 3 of the monitoring center, the center device 3 notifies this information to the controller. The monitoring center then sends an instruction “coping” to the coping staff to urgently deal with the abnormality in the monitoring area. The coordinator handles abnormalities (such as intrusion of suspicious persons, fires, etc.) that occurred in the facility or residence while communicating with or coordinating with the monitoring center.

  Here, the configuration of the security device 2, the center device 3, the control console 5, and the portable terminal 6 will be described in detail with reference to FIGS. First, the configuration of the security device 2 will be described in detail. As shown in FIG. 2, the security device 2 includes an operation unit 20, a communication unit 21, a display unit 22, an input / output unit 23, a storage unit 24, and a control unit 25.

  The operation unit 20 is operated to set an operation mode of the security device 2 (a security set mode, a security release mode, etc., which will be described later). The operation unit 20 has a function of reading user authentication information. When the authentication information is read and the user is collated, operation input is allowed. The operation unit 20 may be configured with a touch panel or the like.

  The communication unit 21 has a function for communicating with the center device 3. The communication unit 21 is a communication interface for connecting the security device 2 and the center device 3. As described above, the security device 2 and the center device 3 are connected via the public line network or the Internet network as the network 4.

  The display unit 22 has a function of outputting an operation guide or the like to the user. The display unit 22 can be configured by a liquid crystal display, an indicator lamp, a speaker, and the like. The display unit 22 is installed in the vicinity of the operation unit 20 or is integrated with the operation unit 20. An operation guide and menu display are performed by the display unit 22. Operation guidance or the like may be performed by voice notification from a speaker.

  The input / output unit 23 has a function as an interface to which peripheral devices such as the security sensor 8 are connected. The input / output unit 23 is a security sensor such as a magnet sensor that detects opening / closing of a door disposed at an appropriate place inside / outside a building to be monitored in the monitoring area, and an infrared sensor that detects a human body by infrared rays. Connected to fire sensors such as smoke detectors and heat detectors, emergency buttons operated by users, etc. The input / output unit 23 is a communication interface that receives detection signals from various sensors. Each sensor is assigned a unique identification number, and this identification number (ID number) is included in the detection signal.

  The storage unit 24 stores operation log information. The operation log information is information in which information detected by the security sensor 8, environmental information associated with communication, information on the operation of the security device 2, and the like are recorded. The operation log information includes, for example, multiple types of information such as “received electric field strength”, “radio signal collision”, “operation start date”, “previous battery replacement date”, and “time required for security release”. included. Further, each time the operation mode is set, the storage unit 24 stores the set time, the set user information, and the set operation mode information as an operation mode history. Furthermore, the memory | storage part 24 has memorize | stored sensor information (information which matched the kind of sensor and the installation position of a sensor for every ID number of various sensors), and abnormality log | history. The abnormality history is a history of receiving a detection signal from the security sensor 8 when the security set mode and the inspection mode are set, and includes identification information of the security sensor 8 and reception time information.

  The control unit 25 has a function of performing various controls of the security device 2. In this case, the control unit 25 includes a mode setting unit 250, an abnormality detection unit 251, an abnormality notification unit 252, and a log information communication unit 253.

  The mode setting unit 250 sets the operation mode of the security device 2 by a user operation. As the operation mode of the security device 2, at least two of the security set mode and the security release mode can be set. The security set mode is a mode in which when the detection signal is input from the security sensor 8, it is determined that the monitoring area has been detected as abnormal and the center device 3 is notified of the abnormality. Further, the security release mode refers to a mode in which even if a detection signal is input from the security sensor 8, no abnormality is detected in the monitored area and no abnormality is reported. In addition, the detection signal by a fire sensor and an emergency button is constantly monitored, and an abnormality is reported in any of the security set mode and the security release mode. For example, the user operates the operation unit 20 to set the security set mode when leaving the monitoring area, and operates the operation unit 20 to set the security release mode when entering the monitoring area.

  The abnormality detection unit 251 has a function of detecting an abnormality in the monitoring area. In this case, when receiving the detection signal from the security sensor 8, the abnormality detection unit 251 determines whether there is an abnormality based on the current operation mode and the sensor information in the storage unit 24. The abnormality detection unit 251 determines that an abnormality is detected when a detection signal is received from any of the various sensors when the security set mode is set. When the security detection mode is set, the abnormality detection unit 251 determines which of the fire sensor and the emergency button. When a detection signal is received from this, it is determined that there is an abnormality.

  When the abnormality detection unit 251 detects an abnormality, the abnormality notification unit 252 transmits an abnormality signal indicating the abnormality from the communication unit 21 to the center device 3. The abnormality signal includes identification information indicating the classification of the abnormality, the identification number of the security device 2, the ID number of the sensor that has detected the abnormality, the type of the sensor, and information on the installation position thereof. The abnormality classification is information indicating a classification that the abnormality detection unit 251 determines to be abnormal. For example, identification information corresponding to detection factors such as detection of a moving object, abnormality in wired communication, abnormality in wireless communication, abnormality in remaining battery level, detection of fire, and the like is assigned to the abnormality classification. When the log information transmission unit receives a request signal (described later) from the center device 3, the log information transmission unit transmits operation log information of a type corresponding to the request signal from the communication unit 21 to the center device 3.

  As shown in FIG. 3, the center device 3 includes a communication unit 30, a storage unit 31, and a control unit 32, and the control console 5 includes a communication unit 50, a display unit 51, and an operation unit 52. For example, the center device 3 is composed of a server device, and the control console 5 is composed of a personal computer. In addition, although the case where the center apparatus 3 and the control console 5 are separate apparatuses is illustrated here, the center apparatus 3 and the control console 5 may be configured by one apparatus. In addition, the mobile terminal 6 includes a communication unit 60 and a touch panel 61. For example, the mobile terminal 6 is configured with a smartphone or the like.

  Here, each structure of the center apparatus 3 is demonstrated in detail. The communication unit 30 has a function of communicating with the control console 5, the security device 2, and the portable terminal 6. The center device 3 and the control console 5 are connected via, for example, a dedicated line. Moreover, the center apparatus 3 and the portable terminal 6 are connected via a mobile communication network, for example.

  The storage unit 31 stores in advance the type of operation log for estimating the cause of the abnormality corresponding to each abnormality classification. For example, types of “received electric field strength” and “radio signal collision” are stored as types of operation logs for estimating the cause of abnormality of the abnormality classification “wireless communication abnormality”. In addition, types of “operation start date” and “previous battery replacement date” are stored as types of operation logs for estimating the cause of the abnormality classification “abnormal battery level”. In addition, a type of “time required for security release” is stored as an operation log for estimating an abnormality cause of an abnormality classification of “installation position abnormality”. The type of the operation log for estimating the cause of the abnormality may be updated as needed.

  The control unit 32 includes an abnormality classification determination unit 320, a display control unit 321, a request transmission unit 322, a cause estimation unit 323, a support information generation unit 324, a support information transmission control unit 325, and a status acquisition unit 326.

  When the abnormality classification determination unit 320 receives the abnormality signal from the security device 2, the abnormality classification determination unit 320 determines the abnormality classification based on the identification information included in the abnormality signal. The display control unit 321 controls display for coping with the abnormality according to the abnormality classification determined by the abnormality classification determination unit 320. In this case, the display control unit 321 performs control to display information necessary for dealing with the abnormality, such as the classification of the abnormality, on the display unit of the control console 5.

  The request transmission unit 322 has a function of transmitting, from the communication unit 30 to the security device 2, a request signal for requesting operation log information of a type corresponding to the abnormality classification determined by the abnormality classification determination unit 320. For example, when the abnormality classification determination unit 320 determines that the abnormality classification is “wireless communication abnormality”, a request signal for requesting operation log information of “reception electric field strength” and “wireless signal collision” of the corresponding type is generated. It is transmitted to the security device 2. Further, when the abnormality classification determination unit 320 determines that the abnormality classification is “battery remaining amount abnormality”, the operation log information of “operation start date” and “previous battery replacement date” of the corresponding type is requested. A request signal is transmitted to the security device 2. Further, when the abnormality classification determination unit 320 determines that the abnormality classification is “installation position abnormality”, a request signal for requesting operation log information of “time required for security release” of the corresponding type is issued to the security device 2. Sent to.

  When the cause estimation unit 323 receives the operation log information from the security device 2, the cause estimation unit 323 estimates the cause of the abnormality based on the operation log information before the abnormality is detected. Then, the support information generation unit 324 generates support information according to the cause of the abnormality estimated by the cause estimation unit 323.

  For example, when the type of abnormality is “wireless communication abnormality”, the cause estimating unit 323 becomes a target of wireless communication from the operation log information of “received electric field strength” and “wireless signal collision” acquired from the security device 2. The reception electric field strength of the radio signal from the corresponding security sensor 8 in the most recent period due to communication with the security sensor 8 is less than a predetermined value, or the frequency of signal collision (packet loss) of the radio signal from the corresponding security sensor 8 Is detected to be high, an abnormal cause of “deterioration of communication environment” is estimated. Then, the support information generation unit 324 generates support information “suggest environment improvement by a repeater or the like” corresponding to the cause of the abnormality as information on handling support for solving the cause of the abnormality. On the other hand, when there is no decrease in received electric field strength and no signal collision in the communication in the most recent period, the cause estimating unit 323 estimates the cause of the abnormality “the failure of the device itself”, and the support information generating unit 324 Support information “suggest device replacement” according to the cause is generated.

  When the abnormality type is “battery remaining amount abnormality (or battery near end)”, the cause estimating unit 323 calculates the lowest level calculated from the expected battery life value for each device such as the security sensor 8 stored in advance. If the battery usage period of the device up to the present is less than the minimum standard value from the operation log information of the “operation start date” or “previous battery replacement date” of the device acquired from the security device 2 , To estimate the cause of the abnormality “failure of the device itself”. Then, the support information generation unit 324 generates support information “Propose replacement of device”. On the other hand, if the battery usage period from the previous battery replacement date (or operation start date) to the present time of the device is equal to or greater than the minimum standard value, the cause of the abnormality “battery abnormality” is estimated, and the support information generation unit 324 In response to the cause of the abnormality, support information “suggest a response only for battery replacement” is generated.

  Further, when the type of abnormality is “installation position abnormality”, when the operation mode of the security device 2 is set to the security release (abnormality recovery) mode after reporting the intrusion abnormality, the cause estimation unit 323 causes the security device 2 to From the action log information of “time required for security release” obtained from the time margin for security release in the past predetermined period (preliminary security release from detection of entrance / exit sensor until it is determined that an abnormality has occurred) A margin calculated from an average remaining time with respect to an allowable operation time) is obtained. If the margin of time required for the security release in the past predetermined period is less than the threshold, the cause of the abnormality “the position where the user performs the security release operation is inappropriate” is estimated. The support information generation unit 324 generates support information that “the planning of the installation position of the security device 2 in this monitoring area needs to be changed” according to the cause of the abnormality. On the other hand, if the margin of time required for the security release in the past predetermined period is equal to or greater than the threshold, the cause estimating unit 323 estimates the cause of the abnormality “temporary operation error”, and the support information generating unit 324 Depending on the cause, support information is generated that “this abnormality is likely to be a temporary operation error and there is no need to change the planning”.

  The support information transmission control unit 325 performs control for transmitting support information to the mobile terminal 6 possessed by the coping staff. If there is a carry-on item (such as a replacement battery or device) that the coping person should carry to deal with the abnormality, the support information transmission control unit 325 displays and transmits information on the carry-on item. Control to confirm the above. For example, the support information transmission control unit 325 displays information on the carry-on item on the display unit of the control console 5 and waits for confirmation input by the controller whether or not to send the carry-on item information to the portable terminal 6. I do.

  The status acquisition unit 326 acquires status information indicating the status from the mobile terminal 6 as the current behavior state of the coping staff. The status information is transmitted from the portable terminal 6 to the control console 5 at a predetermined timing (for example, timings such as departure to the site, arrival at the site, and handling). For example, the status acquisition unit 326 acquires status information from the control console 5. Note that the status acquisition unit 326 may directly acquire status information from the mobile terminal 6.

  The support information transmission control unit 325 determines whether support information can be transmitted to the mobile terminal 6 according to the status of the coping staff. In order to eliminate the assumption, it is not preferable to convey detailed information about the detected abnormality until the coping person arrives at the monitoring area where the coping person takes action. For example, if the counselor is aware of the location, degree, or accuracy of the abnormality by obtaining information such as the detection position and cause at an early stage, the counselor may be alert in an emergency threat such as an intruder. There is a risk of reduced tension. Therefore, if the status of the coping staff indicates “arrival at the site” or later, the support information is transmitted, and if it is a status before arriving at the monitoring area such as “departure to the site”, the support information is not transmitted.

  The operation of the security service support system 1 configured as described above will be described with reference to the sequence diagram of FIG.

  First, when the security device 2 detects an abnormality in the monitoring area (S1), an abnormality signal including identification information indicating the classification of the abnormality is transmitted from the security device 2 to the center device 3 (S2). When the center device 3 receives the abnormality signal from the security device 2, the center device 3 executes control to display information necessary for handling on the control console 5 (S3), and the center device 3 identifies the abnormality classification to the control console 5. An abnormal signal including information is transmitted (S4). When receiving an abnormal signal from the center device 3, the control console 5 displays information necessary for handling (S5). When the controller confirms this display and inputs a countermeasure instruction (S6), the countermeasure instruction is transmitted from the controller console 5 to the corresponding portable terminal 6 (S7) of the countermeasure member. The coping person confirms the information received by the mobile terminal 6 and rushes to the monitoring area 2.

  The center device 3 determines the classification of the abnormality based on the abnormality signal received from the security device 2 (S8), and transmits a request signal for requesting the operation log information of the type corresponding to the classification of the abnormality to the security device 2. (S9). When the security device 2 receives the request signal, the security device 2 transmits operation log information of a type corresponding to the request signal to the center device 3 (S10).

  When the center device 3 receives the operation log information from the security device 2, the center device 3 estimates the cause of the abnormality based on the operation log information before the abnormality is detected (S11), and generates support information corresponding to the estimated abnormality cause (S12). ). If the generated support information includes the information on the carry item, the center device 3 transmits the information on the carry item to the control console 5 (S13), and the information on the carry item is displayed on the display unit of the control console 5. It is displayed (S14). If there is a carry-on item, the coordinator may have to take the carry-on item to an office or the like, which may delay the arrival at the surveillance area. For this reason, in the present embodiment, the controller confirms this display, and determines whether or not it is necessary to notify the coordinator of the information on the carried item and carry it. When it is determined that the controller needs to carry the carry-on item with the coordinator, transmission of carry-on item information is input from the control console 5 (S15). Then, carry-on information is transmitted from the control console 5 to the portable terminal 6 (S16), and the coordinator can check the carry-on information.

  The status information of the coping staff is transmitted from the portable terminal 6 to the control console 5 at a predetermined timing. When the center device 3 transmits a request signal for acquiring the status information of the coping staff to the control console 5 (S17), the status information is transmitted from the control console 5 to the center device 3 (S18). Then, if the status of the coping person indicates that it has arrived at the monitoring area, the support information is transmitted from the center device 3 to the portable terminal 6 (S19).

  According to such a security service support system 1 of the present embodiment, when the security device 2 detects an abnormality, an abnormality signal is transmitted to the center device 3. The abnormal signal includes identification information indicating the classification of the abnormality. When the center device 3 receives the abnormal signal, the abnormality classification can be determined from the abnormal signal. The center device 3 first performs display control for instructing a coping person to deal with the abnormality according to the abnormality classification. Thereby, an appropriate instruction | indication can be rapidly sent to a coping person. The center device 3 stores in advance the type of operation log for estimating the cause of the abnormality corresponding to each abnormality classification. The center device 3 transmits a request signal to the security device 2 to request operation log information of a type corresponding to the abnormality classification. The security device 2 stores a plurality of types of operation log information, and upon receiving a request signal from the center device 3, transmits the type of operation log information corresponding to the request signal to the center device 3. As a result, only the necessary operation log (the operation log necessary for the center device 3 to estimate the cause of the abnormality) is transmitted according to the classification of the abnormality, compared with the case where all the operation log information is transmitted. Communication load is reduced. In this way, by transmitting the necessary operation log after transmitting the abnormal signal, it is possible to acquire information necessary for estimating the cause of the abnormality while ensuring the quickness of abnormality detection. .

  In the present embodiment, the cause of the abnormality can be estimated from the operation log information before the abnormality is detected. For example, the cause of the abnormality of “wireless communication abnormality” can be estimated from the information of “reception field strength” and “wireless signal collision”. Further, the cause of the abnormality of “battery remaining amount abnormality” can be estimated from the information of “operation start date” and “previous battery replacement date”. Further, the cause of the abnormality of the “installation position abnormality” can be estimated from the “time required for the security release” in the past predetermined period.

  In the present embodiment, support information corresponding to the estimated cause of abnormality is generated and transmitted to the coordinator's mobile terminal 6. When there is a carry-on item necessary to deal with the abnormality, control for displaying information on the carry-on item is performed. As a result, the support information is appropriately transmitted to the coping staff, and if necessary, the information on the carried items is also transmitted. Based on such support information, the coping staff can take appropriate measures.

  Moreover, in this Embodiment, it can be determined whether support information is transmitted to the portable terminal 6 according to a counselor's status. For example, it is not desirable to convey detailed information about the detected abnormality until the coping staff arrives at the site. Accordingly, the support information is transmitted if the status of the coping staff indicates “arrival at the site”, and the support information is not transmitted unless the status indicates that it has arrived. Thereby, only necessary information can be transmitted to the coping staff according to the coping staff status.

  The embodiments of the present invention have been described above by way of example, but the scope of the present invention is not limited to these embodiments, and can be changed or modified according to the purpose within the scope of the claims. is there.

  For example, as shown in FIG. 5, the security device 2 may be provided with an abnormality classification determination unit 254 that determines the classification of the abnormality detected by the abnormality detection unit 251. Also in this case, when the security device 2 detects an abnormality, an abnormality signal is first transmitted to the center device 3. The abnormal signal includes identification information indicating the classification of the abnormality. When the center device 3 receives the abnormal signal, the abnormality classification can be determined from the abnormal signal. The center device 3 first performs display control for dealing with the abnormality according to the abnormality classification. Thereby, an appropriate instruction according to the classification of the abnormality can be quickly sent to the coping person. The security device 2 stores a plurality of types of operation log information, and transmits to the center device 3 the type of operation log information corresponding to the abnormality classification determined by the abnormality classification determination unit 254. As a result, only the necessary operation log (the operation log necessary for the center device 3 to estimate the cause of the abnormality) is transmitted according to the classification of the abnormality, compared with the case where all the operation log information is transmitted. Communication load is reduced. In this way, by transmitting the necessary operation log after transmitting the abnormal signal, it is possible to acquire information necessary for estimating the cause of the abnormality while ensuring the quickness of abnormality detection. .

  As described above, the security service support system according to the present invention has the effect of being able to acquire information necessary for estimating the cause of an abnormality while ensuring the promptness of anomaly detection. It is useful for security of the

DESCRIPTION OF SYMBOLS 1 Security operation support system 2 Security apparatus 3 Center apparatus 4 Network 5 Control table 6 Mobile terminal 7 Base station 8 Security sensor 20 Operation part 21 Communication part 22 Display part 23 Input / output part 24 Storage part 25 Control part 250 Mode setting part 251 Abnormality Detection unit 252 Abnormality reporting unit 253 Log information communication unit 254 Abnormal classification determination unit 30 Communication unit 31 Storage unit 32 Control unit 320 Abnormal classification determination unit 321 Display control unit 322 Request transmission unit 323 Cause estimation unit 324 Support information generation unit 325 Support information Transmission control unit 326 Status acquisition unit

Claims (5)

A security service support system comprising a security device installed in a monitoring area, and a remote center device that reports an abnormality from the security device,
The security device
An anomaly detector for detecting an anomaly in the monitored area;
When the abnormality detection unit detects an abnormality, an abnormality notification unit that transmits an abnormality signal including identification information indicating a classification of the detected abnormality to the center device;
With
The center device is
When receiving the abnormality signal, an abnormality classification determination unit that determines a classification of the abnormality based on the identification information included in the abnormality signal;
A display control unit that controls display for coping with the abnormality according to the abnormality classification determined by the abnormality classification determination unit;
A storage unit for storing a type of operation log for estimating the cause of the abnormality in advance for each abnormality classification;
A request transmission unit that transmits a request signal for requesting operation log information of a type corresponding to the classification of the abnormality determined by the abnormality classification determination unit;
With
The security device
A log information storage unit for storing a plurality of types of operation log information;
A security work support system comprising: a log information communication unit configured to transmit the operation log information of a type corresponding to the request signal to the center device when the request signal is received from the center device. The center device is
The security operation support system according to claim 1, further comprising a cause estimation unit that estimates a cause of an abnormality based on the operation log information before an abnormality is detected when the operation log information is received from the security device. The center device is
A support information generation unit that generates support information according to the cause of the abnormality estimated by the cause estimation unit;
A support information transmission control unit that performs control for transmitting the support information to a portable terminal possessed by a coping person that deals with the abnormality;
With
The support information transmission control unit displays or transmits information on the carry-on item when the support information includes information on the carry-on item to be carried by the coping staff in order to cope with the abnormality. The security service support system according to claim 2, wherein control for waiting for confirmation input is performed, and control for waiting for confirmation input is not performed when the information for carrying is not included in the support information. The center device is
A status acquisition unit that acquires status information indicating the behavior state of the coping staff from the mobile terminal;
The support information transmission control unit
The security operation support system according to claim 3, wherein whether or not the support information can be transmitted to the mobile terminal is determined according to the action state of the coping staff. A security device installed in a monitoring area and reporting an abnormality to a remote center device,
An anomaly detector for detecting an anomaly in the monitored area;
When the abnormality detection unit detects an abnormality, an abnormality notification unit that transmits an abnormality signal to the center device;
An abnormality classification determination unit that determines a classification of the abnormality detected by the abnormality detection unit;
A log information storage unit for storing a plurality of types of operation log information for estimating the cause of an abnormality corresponding to each abnormality classification;
A log information communication unit that transmits the operation log information of a type corresponding to the classification of the abnormality determined by the abnormality classification determination unit after the abnormality notification unit transmits the abnormality signal;
A security device comprising:

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