eil.com & RareVinyl.com  Reviews

17,090  Excellent
TrustScore 5 out of 5

4.8

In the Music Store category

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Reviews4.8

17,090 total


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Rated 5 out of 5 stars

Excellent Customer Service!

I purchased a Led Zeppelin box set, which arrived in superb packaging. The item was in excellent condition as advertised. However, the vinyl was warped, which I fedback to Rarevinyl.

The response to this was second to none. The vinyl was picked up and the warp fixed and returned. Communication during the repair process was excellent also. The customer service and response to this issue was excellent and I would have the utmost confidence in buying from rarevinyl.com again.

Date of experience: November 05, 2024


Rated 5 out of 5 stars

Love these guys!

Love these guys! Great selection of vinyl at reasonable prices … and they always deliver quickly. (Love the story/history about the owners on the web also!)

I’ve purchased records from them on multiple occasions and I am really happy with the service. Looking forward to rebuilding my vinyl collection all over again … with their help!

Date of experience: December 30, 2024


Rated 5 out of 5 stars

As A New Record Collector

As a new record collector, there was always a bit of trepidation buying online. Does that ever go away though? I have bought from plenty of other places now since I first bought from RareVinyl. Thiis is the best experience I have had so far.

RareVinyl despite being halfway around the world and an ocean apart from me somehow managed to get me the records I bought in almost the same amount of time as domestic shipment. The records and jackets were graded correctly and the packaging was sturdy.

There are definitely other rare records that I want and I will be shopping with RareVinyl again in the future.

Date of experience: December 02, 2024


Rated 5 out of 5 stars

Very good selection

Very good selection, very good secure shipping. Overall I’m very satisfied. The only suggestion would be ….have more specials so I can order even more!

Date of experience: December 04, 2024


Rated 5 out of 5 stars

Outstanding customer service

Always update me on what they get in stock, helping me to add to my vinyl record collection for my favourite group

The staff are outstanding - they help you on a personal level to add to your collection of music

The records are well packed up and protected, and arrive safely

All round excellent customer service from everyone at eil

Thank You!

Date of experience: November 27, 2024


Rated 5 out of 5 stars

I LOVE IT!!

I LOVE IT!!!
I bought the Hit Me Hard and Soft (Isolated Vocals) by Billie Eilish vinyl because it’s sold out everywhere. I found RareVinyl and was skeptical to buy but I read the outstanding reviews, I decided to buy it. I waited about a week and a half for it to be delivered which was quicker than I expected. And ever since I’ve gotten it, I’ve played it on repeat. I definitely will be buying from this website again!

Date of experience: November 30, 2024


Rated 5 out of 5 stars

I really like RareVinyl

I really like RareVinyl. The service is fast and efficient. The quality of their products is excellent. The prices are a bit high, but not exorbitant compared to other services I have tried or looked into. They are trustworthy and I have used their services many times to back up my opinion.

Date of experience: November 30, 2024


Rated 5 out of 5 stars

Excellent on all counts!

This was a gift, so I was really happy that it shipped so quickly. The quality is evidently excellent, as the recipient was extremely happy and commented on how exceptional the vinyl was.

Date of experience: November 11, 2024


Rated 5 out of 5 stars

First purchase…

I was after a Christmas gift on the form of a Country LP. I watched the video on the website, as I had not bought vinyl online before. I was immediately struck by their confidence and passion for vinyl.
From purchase, through delivery, to watching my parents enjoy unwrapping the record player and album, has been an absolute pleasure.
I highly recommend this company, due to their faultless purchasing experience.

Date of experience: December 25, 2024


Rated 5 out of 5 stars

I was looking for something for my…

I was looking for something for my granddaughter for Christmas. She wanted a cd by Frank Sinatra that had a certain song. I put in google and Rare Vinyl. Com came up. I looed in there and found a beautiful collection of all his songs and she was so excited and happy when she saw it. I was happy I found Rare Vinyls and they got it to me in no time at all. Very pleased with their product and their service.

Date of experience: November 09, 2024


Rated 1 out of 5 stars

at this point if I can rate ZERO stars I would

It’s been over a month and I have not received my purchase and this the 3rd request I received to rate my experience - how am I expected to rate my experience when I haven’t received my purchase? I mean at this point if I can rate ZERO stars I would!

Date of experience: November 28, 2024

Reply from eil.com & RareVinyl.com

Thanks for taking the time to write a review, this is the first we are aware that you haven't received your order and I am sorry for the multiple emails inviting you to review, this is automated as you probably guessed! Your order was sent from the UK on 3/12/24 and delivery was attempted on the 24th. This is a longer delivery time than typically experienced outside of the peak holiday season, and I apologise for that. Using the despatch email we sent you on 3/12 you can click the link and track the parcel with USPS who will advise on re-delivery. If you need any help at all, please email [email protected] and we will do our best to help get your parcel delivered. thanks, Cathryn.


Rated 5 out of 5 stars

Solid source for vintage UK rock/pop

The item arrived well packaged and in short order. Shipping to the U.S. was a breeze. The magazine was listed as in excellent condition and the magazine was in perfect condition from 1985. I found my new source for vintage 80s magazines and records.

Date of experience: November 28, 2024