Privacy Policy

We, at Infocom Network Private Limited (“We”) understand Privacy and its value. Therefore, it is all the more important for us to make the Customer, the User of the website www.tradeindia.com(the “Website”) and its associated mobile applications, Trade India (the “Platform”) understand the reason behind the collection of your information and its usage and the manner in which we collect, use, store and share information about you (“Privacy Policy”). This Privacy Policy has been prepared in compliance with all applicable laws/acts/guidelines/regulations/rules.

This Privacy Policy is incorporated into and at all times is subject to and is to be read in conjunction with the Terms of Use and Privacy of the Platform.

In this policy:

“We”, “us”, and “our” means Infocom Network Private Limited or Trade India, or TI Lending.
“I”, “You”, “Your” and “User”, means anyone who visits access, or uses our Site or obtains Services from us through our Site.
“Site” means the website or application owned and operated by us.
“Service” means using our services and software as available on our site and the services offered by our Partner’s on our site.
“Partner” means banks, nonbanking financial institutions and such other financial institutions which are regulated by RBI either directly or indirectly, whereas Trade India has an arrangement with them for offering their services on the Site.
“Applicable law” includes any applicable constitution, statute, law, rule, regulation, ordinance, decree, order, judgment, authorization, or any directive, guideline, requirement or government restriction having the force of law, or any determination by, or interpretation of any of the foregoing by, any judicial authority, whether in effect as of the date of the Agreement or thereafter and each as amended from time to time within the jurisdiction of India.

By using our website and services, you consent to providing the necessary information required to facilitate our offerings. We collect this information in accordance with our Privacy Policy to provide lending services through partnerships with financial institutions and service providers based on your needs.

Trade India will only use this information to deliver the requested services.

To access any services offered by Trade India, either directly or through partners, it is essential that you read, understand, and agree to the terms outlined in this Privacy Policy.

If you do not agree with this policy, in whole or in part, please refrain from using, accessing, downloading, or installing the website or its services

INFORMATION WE COLLECT:

Trade India uses the information collected from you, for the purpose of rendering its services, collecting personal information and financial information such as:

For the purpose of registering on our Site, you are required to furnish information including Mobile Number, Date of Birth, Full name, Occupation, Company name, and Email Id.
For the purpose of rendering our services, we may collect additional information but not limited to financial details and KYC documents and other details required for providing the services availed by you.
Information exchanged between you and Trade India in the form of written communication, response to emails, and participation in discussions etc. is handled with confidentiality.

USE OF COOKIES AND TRACKING TECHNOLOGIES:

Our website uses cookies and similar technologies to enhance your browsing experience and ensure seamless access to our services. Cookies are small data files stored on your device that allow us to remember your preferences and session details, enabling smooth navigation across our secure site without the need to re-enter information. These cookies help us personalize our services, optimize website functionality, and analyze the effectiveness of our content, products, and services. We also use cookies for marketing purposes, such as tracking your online activity to deliver tailored advertisements and limit the frequency of ad displays. While cookies do not directly collect personal information, they may be linked to details you have previously provided to us. All information collected through cookies is securely stored, protected by robust access controls, and treated as confidential. This data is used strictly for the purposes outlined in this Privacy Policy.

WE ASSURE YOU THAT THE INFORMATION COLLECTED/STORED/PROCESSED/SHARED SHALL BE SOLELY FOR THE PURPOSE WHICH IT HAS BEEN COLLECTED

PURPOSE OF COLLECTION:

The information you provide will be used for various purposes, including but not limited to: establishing and verifying your identity, facilitating your KYC process as required by our lending partners, troubleshooting issues, monitoring, improving, and managing our platform, and providing the services you request, such as facilitating loans or offering value-added and non-lending services.

Additionally, your information will be used to design and offer customized products and services from our third-party partners, analyze platform usage, diagnose service or technical issues, maintain security, and send you notifications and updates regarding products or services you have requested.

It will also be used to assess consumer interest and satisfaction, manage our relationship with you, and carry out marketing and promotional activities, including sending promotional SMS, emails, and WhatsApp messages, as well as informing you of online and offline offers, products, services, and updates. Furthermore, your information will be used to conduct data analysis to improve our services and products, ensure compliance with applicable laws and regulations and enable you to access financial services from our lending partners.

We may also use your information to resolve disputes, detect and protect against fraudulent or illegal activities, and enforce our terms and conditions. If you provide contact details of third-party individuals (such as relatives or friends) during the loan application process, we may use this information for communication purposes. We will only retain basic personal information, such as your name, contact details, and address, which are necessary for the provision of our services.

SHARING OF INFORMATION:

Trade India provides an online platform that offers financial services and processes your transaction requests. The information collected during this process may be shared with our respective partners and service providers to facilitate the services and purposes outlined in this policy.

We will take all reasonable steps to maintain the confidentiality of your information by enforcing strict confidentiality standards on all service providers to whom your information is disclosed. Additionally, Trade India and its partners or service providers may share, transfer, or convey some or all of your information with another business entity to conduct any business activity related to the services provided to you.

We may also share your information in accordance with applicable laws for the following purposes:

to provide the services and perform necessary functions on your behalf or on behalf of Trade India;
to market new products and services offered by Trade India or its partners; or
to inform you of new services, offers, or updates from Trade India or its partners.

STORAGE OF INFORMATION:

For the provision of lending Services, we shall only store basic personal information, such as your name, address, and contact information which are required to be stored for carrying out our services. We ensure that every data or information that we collect from you is stored in servers located in India and the same is in compliance with all the statutory/regulatory obligations.

SECURITY OF INFORMATION:

We treat data as a valuable asset that must be safeguarded against loss and unauthorized access. To ensure the protection of your information, we employ a variety of security techniques designed to prevent unauthorized access by both internal and external parties. We adhere to industry-standard security practices to protect the information submitted to us as well as any data we access.

YOUR RIGHTS:

Modifying or rectifying your information: In the event that any Personal Information provided by You is inaccurate, incomplete, or outdated then You shall have the right to provide Us with the accurate, complet,e and up-to-date data and have Us rectify such data at Our end immediately. You may write to us at [email protected]. We urge You to ensure that You always provide Us with accurate and correct information/data to ensure Your use of Our Services is uninterrupted.
Your Privacy Controls: You have certain choices regarding the information we collect and how it is used:

Your device may have controls that determine what information we collect.
Delete the App from your device
You can also request to remove content from our servers by writing to us at [email protected]

Withdrawal of consent: You acknowledge that the Platform has duly collected the information with your consent and you have the option to not provide such information, deny consent for the use of specific information, or revoke the consent already given. However, any withdrawal of such personal information will not be permitted in case any Service availed by You is active. Where consent has been withdrawn the Platform does not guarantee or be liable for providing such Service. You shall have the following rights pertaining to your information collected by us.
Report an issue: You have a right to report a security incident by writing to us at [email protected] or call us at +91-11-46710500. Further, you may refer to our Grievance Mechanism.

DATA RETENTION AND DELETION:

We protect your personal data from unauthorized access, misuse, and disclosure by implementing appropriate security measures based on the type of data and how it is processed. We retain information about you to ensure a seamless experience, to contact you for support related to your account, or for services you have availed. Your data will be retained for as long as necessary to provide these services. Additionally, we may retain and use your basic personal information—such as your name, contact number, transactional details, and address—when necessary to comply with legal obligations, resolve disputes, and enforce our agreements, all in accordance with applicable laws. In line with this policy, we may delete your data upon receiving a reasonable written request. However, please note that after deletion, you may no longer be able to access our services.

CHANGES IN PRIVACY POLICY:

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time, for any reason. If any changes are made, we will update the Privacy Policy on the platform. These changes will take effect immediately upon posting unless otherwise stated. We encourage you to periodically review this page to stay informed about our privacy practices. Your continued access to or use of the services constitutes your acceptance of the updated Privacy Policy and any changes made.

SEVERABILITY:

Each paragraph of this privacy policy shall remain separate from independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null or void shall have no effect on the remaining paragraphs of this privacy policy.

GRIEVANCE REDRESSAL:

If you want to register any complaint/issues related to lending services or with regard to any service on the website, you can contact our grievance officer.

GRIEVANCE OFFICER DETAIL

Name: Tabrez Alam

Contact No: +91-11-46710500

Email ID: [email protected]