1-800 Flowers

I placed my order Wednesday to have delivered Thursday, Thursday comes and they never get delivered. They claim the florist didn't have the flowers, but never reached out to tell me. I had to reach out at 8:30pm. Then next day flowers STILL didn't get delivered. They claim someone tried but the recipients ring cameras would have picked it up and they didn't have anyone come. Now on day 3 still waiting. Horrible experience would NEVER order from here again.

Day of delivery we were notified order could not be sourced. Order switched without verifying we would accept substitute. Order missed del date, cancelled by us. Company tried to still charge delivery charge. Eventually waived the charge. Then delivered 5 (yes 5) days late. Product delivered in horrible condition... See attached picture

So I ordered a poinsettia for my Mom for Christmas good news she received it before Christmas and it is beautiful the bad news is it seems 1800 is advertising pricing that is way to low for the companies that they have contracted to fill them. So they make up excuses like no one answers the phone, the ordered was canceled and delivery was refused. They do this on items that are not profitable so they don't get in trouble for refusing to take the order. I spent 4 days playing games with their customer service. I was lucky enough to get one of their florists to call me and actually take care of my order. I feel terrible for their customer service people who are basically required to lie to string the customer along long enough until they find a florist willing to complete the order all the while making you and the person you are sending to completely crazy,extremely mad and generally just totally frustrated. I hate to even leave this review because I worry 1800 will take it out on their customer service people and the florists they use. I won't be using them ever again because the money I "saved" did not even come close to cover the time I spent. I have to remember to buy local even if it's states away.

I paid to get my item delivered on Tuesday and they delivered delivery, it the following day. Very disappointed. This inconvenient me a lot and my friend had to make changes to to facilitate the change

Sooo I placed my order on 11/7 for delivery on 11/8 per the website. Well needless to say that didn't happen here it is 11/12 and it's still not delivered apparently it's coming via FedEx between 4 and 6pm the recipient is a teacher and leaves at 330pm had I known it would be delivered by FedEx in the beginning I would have never ordered in the first place. Buyer beware.

They got the address wrong twice and tried to blame my mother and went back and forth 3 times and they were rude and had to hang up on them twice. Despicable people and I just had major surgery.

I ordered a funeral arrangement for a friend's mother's funeral. I ordered it two days prior to visitation and paid extra to have it delivered on the visitation date which was Sunday Dec. 1. I received a text message that my flowers had arrived at the funeral home but when I got there the flowers were nowhere to be found. I was hopeful the flowers would arrive by the second viewing, but sadly they didn't. I'm glad I was actually able to go to the visitation because otherwise I would never have known they didn't arrive. I called 1-800 Flowers.com on Tuesday Dec 3 asking for a refund of the $160 I had spent. The woman I spoke with encouraged me to accept a 50% refund and send the arrangement to the family. We had a very difficult time communicating as English was not her first language and she did not speak clearly and she had difficulty understanding me as well. This transaction should have taken 10 minutes at best. I was at work when I called thinking it would be a quick resolution to a problem. How wrong I was! This person struggled and struggled and asked me to hold more times than I can recall. When I asked for the name of the flower shop that would be handling my order, she refused to tell me. I felt I needed this information in the event the flowers didn't arrive as promised again. She suggested I go on the website to check on the progress of my order. What good is that?!? The previous tracking proclaimed my order as delivered when they never arrived. 50 minutes into the phone call, in exasperation I asked for her supervisor. The supervisor, whose English was MUCH better, and whose skill level was much higher did finally resolve my complaint. My call to 1-800 Flowers.com lasted 1 hour and 6 minutes. My flowers, which were to be delivered to the family the following day, actually arrived 2 days later. And the flowers did NOT look like a $160 arrangement. Perhaps more like a $40 arrangement. During my 1+hour call with the company, I received a message on my phone from another rep of 1-800 Flowers.com who could barely leave me a message because he was laughing hysterically. Talk about adding insult to injury!

Ordered flowers for my grandmothers birthday. Received a phone call from someone saying they were with 1-800 Flowers and to call back about order. Called several times and only was able to get an automated recording that was attempting to sell things to me. Honestly thought I was being scammed. Finally was able to get into touch with someone later the day via chat and spent 45 minutes chatting with someone to learn they could not deliver the arrangement as they did not have the flowers. Very disappointed and not impressed with the lack of ability to call anyone back and speak with a live person to have the issue resolved. Will never use this service again.

The anniversary flowers I ordered for my wife never got delivered on the day specified. When I called the following day to see what happened, it took me almost an hour to speak with someone. The guy I spoke with offered a refund for (just the delivery fee) and offered to put in another order for delivery for the following day. Again, the flowers never got delivered. I called that Friday to request a refund (after almost another hour on the phone) they said they would credit my account. It's has been almost a month, and no refund/credit has been issued to my account. I called again today and spoke with someone in the billing department, that said the refund was issued and can take another 10 business days. I asked her if she could expedite the refund, and she said no that was policy. Ironically when they issued the partial refund (trying to keep my business and the flower delivery) it was credited to my account the following day. I will never do business with 1-800 Flowers again. If I could give them zero stars I would.

Order did not arrive on time, I asked to cancel and they said they could deliver elsewhere or the following day. I asked to deliver that day to my house or if not then the next day at her job by 3pm and they said that would be fine. Next day comes and 2:30pm still not delivered. I called to cancel and they did not want to cancel because "they have a delivery window until 5pm" but we had already discussed that she would not be at work pass 3pm. Flowers were completely different from what I chose. 1800Flowers originally didn't want to cancel and refund me but when I asked them to pull up the recording of my conversation with them they day prior then they refunded me. It was by far the worst experience! They even ended up delivering the flowers although I canceled and left them out in the rain because no one was home.

I am choosing to give no stars for the company. The choice to drop off flowers without ensuring if they got to the person is beyond me. I will not use this company anymore.

Ordered flowers 3 days before my mother's 80th birthday. They never showed up. When I called to complain they offered to send another option today. A day late but okay. I just got a delivery notice but no flowers. She has a ring camera and it captures everything. No attempt either day.

The delivery person was rude with my girlfriend and they delivered it in wrong house Also they flowers included a Large Birthday balloon and they didn't deliver it

1800 Flowers used to be a good company but their service has become so horrible, impersonal and undependable that I will NEVER use them again. Three of my last four orders have been messed up which makes the loved one I am sending flowers think I forgot about them... which makes me sad. For example, I ordered birthday flowers for my sister on 10/11 to be delivered on 10/16 for her 60th birthday. Despite 5 days notice, they shipped them from MD to southwest VA at 4:34PM on the delivery day for an arrival at 10:34PM... and then sent me a notice at 5PM saying it was delayed until 1:30PM the next day. AND THEN WHAT SHE GOT LOOKED NOTHING LIKE THE PICTURE OF WHAT I ORDERED (see attached pictures... disgraceful!).
This company has become the Kmart of crappy flower service and quality and should suffer the same fate. Any company can have an error... but this has become their norm. And then... when I called customer service for a refund... they put me on hold for 45 minutes and then said they were too busy and to call back later! Horrible, unacceptable service in a time where Amazon delivers millions of different products every day with 99.999% accuracy and excellent customer service. 1800 Flowers is done... they need to go out of business!

I ordered same delivery arrangement that never made it to the location on time. After 3 attempts to have it delivered, I cancelled my order.
Very disappointed.

I purchase flowers and a basket they asked what date and the accpted it and took my money come to find out one will be delviered on the day I chose the other seven days later. I purchase these to be delivered together. Becuase our friend is getting out hospital, not five days apart. Never use this company again. They sent me this after I paid when the order accepted September 13 not a week later.
Ordered from
1-800-Flowers.com
Expected by
Wed, Sep 18
Total cost
$148.41
Items
Enticing Fruit & Sweets Gift Box, Lavender Garden Bqt w/Purple Footed & Windchime

In june, I placed an order for my best friends 40th. My order was delivered the day after the requested date and left at the recipient's door.
July, my order was left at the recipient's door, no issue.
This month, I placed an order 4 days in advance for my moms 70th. I'm an only child and just moved out of state so I was trying to make it special. All day long, my order was in "confirmed" status. At 515pm local time, I messaged their customer service who said the florist was still arranging the bouquet and that their delivery window was until 8pm. Ok great.
6:45 rolls around and my order status is "attempted delivery." And that the shop would contact the recipient to arrange a later delivery date.
I messaged my mom who had been home since 5:07, specifically, because she logs her time watching for my elderly grandmother. There was NEVER an attempted delivery. And why not leave the bouquet at the door like they did the last 2 deliveries I ordered?

I messaged customer service again. The rep said "sorry the shop is closed. I can give you a $20 discount for your next order." I refused and said you did not fulfill my order. They then said they would message the shop to attempt delivery again before the 8pm delivery window closed. So which is it? Is the shop closed or are you communicating with the shop?

So disappointing. I asked for a full refund. Won't be using them again.

I am writing to express my extreme disappointment with your service. I ordered a very large funeral flower arrangement, which was crucial for a recent funeral, but it was not delivered on time. This added significant stress and sorrow to an already difficult day.

I called your customer service three times to request proof of delivery and was repeatedly told that you couldn't connect to the local store. This lack of communication and accountability is unacceptable.

Your failure to deliver on time ruined what should have been a dignified and solemn occasion. This experience was very, very bad and has left me deeply dissatisfied with your service.

The most important thing is the delivery time, I made the order at or before 11:00 a.m. EST and I received the delivery confirmation after 6 pm in TX time, means the business office I sent to maybe was closed!. So basically it took them the whole day to deliver and I already paid their $5 extra in their website to deliver faster! Totally disappointed!

I placed an order on 05/06/24 for balloons and a teddy bear to be delivered to my Grandson in the Hospital, After my order was not received I e-mailed 1800 flowers to locate my order they came back with 1 of my items was currently unavailable. All they can do is process a redelivery with a comparable item. I ask what was unavailable, the balloons but we can send $20. Worth of flowers. I said what 5 year old boys wants flowers. I ask why did they not tell me the balloons were unavailable at the time of the order been placed. I never received an e-mail or call stating that my order would not be delivered. I would have ever know if I didn't call my Daughter and ask if they got a delivery. I have to give you 1 star to post this. There's no picture to include because the order was never sent.

Ordered flowers two days ago. They where to arrive today for a birthday. Never arrived and no one could help in customer service. Now I have to dispute with credit card etc. your company was to handle this order from H&D

Flowers were delivered to my home today. While I understand that flower availability vary by location, my choice specifically states blue flowers (for sympathy per the description), that was an intentional choice on my part, and this bouquet had only white. It also stated it has 6 different flowers plus greenery, the delivered bouquet had 5 and ONE stem of green. Pictures included show my $100 sympathy bouquet received and what I ordered. I have to say that 1-800-FLOWERS services continue to disappoint.

I ordered a $129 basket of flowers for my sister's funeral services. The flowers were pathetic, the gladiola were not even open and we're drooping. The entire basket looked either frost bitten or well past freshness. I wish I had taken a photo of what was delivered, they were nothing close to the picture on the website. Added grief during an already difficult time.