Customer Service Contact Information

 

Our Toll Free Phone Numbers Are:

Mail Toll Free Line	(800) 223-2336	8:30 – 6:00 PM (EST); Monday-Friday
Andrews McMeel Product	(800) 943-9839	8:30 – 5:00 PM (EST); Monday-Friday
Canada	(800) 268-3216	8:30 – 6:00 PM (EST); Monday-Friday
Howard Publishing Product	(800) 732-9576	8:30 – 6:00 PM (EST); Monday-Friday
Special Sales	(877) 989-0009	8:30 – 5:00 PM (EST); Monday-Friday

 

How to obtain information on pricing, product availability, ordering Information and more!

If you already have a Pub Easy account; title status, availability and order tracking is available via Pub Easy. This service is available year round; 24 hours a day, 7 days a week. 

If you do not own a PubEasy account but would like to learn more about the services and additional electronic ordering options, please visit our EDI Page.

If you do not own a Pub Easy account, please contact Simon & Schuster’s Customer Service team to obtain this type of information (see above for contact info).

 

New Accounts

If you interested in becoming a Simon & Schuster customer, please go to our New Accounts page for instructions on how to set up your account and place your first order.

 

Customer Financial Services

Any inquiries regarding your monthly account statement please contact our Customer Financial Services Department between the hours of 8:30 AM to 5PM (EST).

Customer Financial Services Toll Free Phone Number: 1-800-897-7650 Option #3

Customer Financial Services fax number: 1 (856) 824-2283

 

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Simon & Schuster LLC - Bank Information

United States

Domestic A/R Checks (Regular U.S. Mail) JPMorgan Chase Bank PO Box 70660 Chicago, IL 60673-0660 International A/R Checks (Regular U.S. Mail) JPMorgan Chase Bank PO Box 73153 Chicago, IL 60673-3153 Subrights/Royalties Checks (Regular U.S. Mail) JPMorgan Chase Bank PO Box 70598 Chicago, IL 60673-0598 Miscellaneous Lockbox (Regular U.S. Mail) JPMorgan Chase Bank PO Box 21164 Chicago, IL 60673-0164 All Lockboxes (FedEx, UPS, DHL, etc.) JPMorgan Chase Bank Attn: Lockbox Name & Number (e.g. A/R 70660) 131 Dearborn - 6th Floor Chicago, IL 60603

Domestic A/R Wires & ACHs JPMorgan Chase Bank Account Name: Simon & Schuster LLC Account No: 323859402 ABA/Routing No: 021000021 Subrights/Royalties Wires & ACHs JPMorgan Chase Bank Account Name: Simon & Schuster LLC Account No: 304287385 ABA/Routing No: 021000021

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Canada

Canada and U.S. Checks JPMorgan Chase Bank PO Box 1508 Toronto, ON Canada M5W 3N9 Account Name: Simon & Schuster, LLC Account No: 4661971101

EFT/ACH- CAD only Account Name: Simon And Schuster Canada Account #: 4000011558 Bank Name: JPMorgan Chase Bank, N.A. Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada Bank #: 0270 Bank Transit: 00012 WIRE- CAD Bene. Name: Simon And Schuster Canada Account #: 4000011558 Bene. Address: 166 King Street East, Suite 300, Toronto, ON M5A 1J3 Bank Name: JPMorgan Chase Bank, N.A. Bank SWIFT: CHASCATTCTS Bank ABA: 027000012 Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada Intermediary: Royal Bank of Canada Toronto Intermed. BIC: ROYCCAT2 Intermed. Add.: 180 Wellington Street West, Toronto, Ontario M5J 1J1, Canada WIRE- USD Bene. Name: Simon And Schuster Canada Account #: 4000011563 Bene. Address: 166 King Street East, Suite 300, Toronto, ON M5A 1J3 Bank Name: JPMorgan Chase Bank, N.A. Bank SWIFT: CHASCATTCTS Bank Address: 66 Wellington Street West, Toronto, Ontario M5K 1E7, Canada Intermediary: J.P. Morgan Chase Bank, N.A. Intermed. BIC: CHASUS33 Intermed. ABA: 021000021 Intermed. Add.: 4 New York Plaza, Floor 15, NY, NY 10004 USA

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India

Checks Simon & Schuster Publishers India Private Ltd JPMorgan Chase Bank 8th Floor, JPMorgan Tower, Off C.S.T. Road Kalina, Santacruz East, Mumbai 400098 India Telephone: +91 22 6157 3000

Wires Simon & Schuster Publishers India Private Ltd JPMorgan Chase Bank Account No: 5385013585 Kalina, Santacruz East, Mumbai 400098 India SWIFT No. CHASBOMB

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Australia

Checks Simon & Schuster Australia Pty Ltd JPMorgan Chase Bank Level 35, 259 George Street Sydney NSW 2000 Australia Telephone: +612 9250 4436

Wires (AUD & USD) Simon & Schuster Australia Pty Ltd JPMorgan Chase Bank Account No: 010057748 SWIFT No: CHASAU2XXXX BSB No: 212-200

 

 

How to Read S&S Order Documentation

Once your order has shipped, you will receive several documents including your invoice, packing list, and shipping label. Our Customer Financial Services department may also send you a credit memo and/or your customer statement.   To assist you in interpreting these documents, S&S has put together ‘road maps’ on how to read each of these document.

 

1. SHIPPING LABEL - Label placed on the carton(s) & contains both shipping as well as carton content information.
2. PACKING SLIP - This document is placed inside the leading carton of your shipment and provides a summary of your shipments content and order details.  
3.  INVOICE - Indicates the ISBN’s, quantities, and agreed upon prices based on the initial purchase order. Here you will find the amount billed and your payment terms.
4. CREDIT MEMO - Identifies the ISBN’s, quantities and agreed upon prices for which the customer did not receive or returned as per their order.   
5. CUSTOMER STATEMENT - Summary statement of payments due to S&S by the customer.

How to Request S&S Order Documentation

 

FOR ACCOUNTS WITH EXISTING PUB EASY ACCOUNTS	You can obtain electronic invoice copies via Pub Easy. For all other documents please contact Customer Service.
FOR ALL OTHER CUSTOMERS	S&S Customer Service can provide, upon request, copies of invoice and proof of delivery.  Please use contact info above.
FOR FINANCIAL INFORMATION REGARDING YOUR ACCOUNT WITH S&S	Please contact our Customer Financial Services team.

 

 

Defective or Damaged Products

Delivery Exceptions

 

If you have received a defective Simon & Schuster product, please contact our customer service department for instructions on how to proceed. When you sign the carrier’s delivery document or Bill of Lading, be sure to note any visible damages.

Please provide the following information to the Simon and Schuster Customer Service Representative:

                    1. Invoice Number

                    2. Account Number

                    3. ISBN-13 of the defective product

                    4. Packing Associate’s number found on the orange packing card included with each shipment

A digital photo helps us identify the root problem. Please advise Customer Service if you are able to send us a picture.

 

Product Safety

For information on Simon & Schuster product safety, please visit your Safety page.