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    Chapter 3 (8 Building Blocks Topic 7,8 &9)

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    Sana khan

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    Chapter 3 (8 Building Blocks Topic 7,8 &9)

    Uploaded by

    Sana khan
    10 views14 pages

    Original Title

    Chapter 3( 8 Building Blocks Topic 7,8 &9)

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    © © All Rights Reserved

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    Copyright:

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    Download as pptx, pdf, or txt
    10 views14 pages

    Chapter 3 (8 Building Blocks Topic 7,8 &9)

    Uploaded by

    Sana khan

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    Eight building blocks of

    Total Quality Management


    Eight building blocks of Total
    Quality Management
    Always act in line with customer
    needs(Stated & implied)
    Organization- wide involvement and
    commitment. Develop an external
    customer supplier relationships.
    Values drive behavior .Measure
    value added..Value added to the
    process
    Do it right the first time …zero
    defect/Elimination of waste
    Work under the zero banner..zero disdain
    time
    Focus on prevention. No repetition of
    mistake …just go into the root cause
    analysis
    People who do the work are in the Best
    position to Improve Organizational
    Processes. Involve all participants in the
    enterprise…employees , customers ,
    vendors….
    Satisfy all the parties at the same time. All
    stakeholders
    Prerequisite for success of TQM
     Commitment at the top & Organization for
    quality
     Strategic direction…where to go
     Customer orientation
     Need based education and training
     Total involvement of employee
     Supportive culture & Team work(Work culture
    /Work environment)
     Prevention based system
     Recognition and reward systems
    5 ‘s of House Keeping
    The way organization used to
    manage in help to reduce
    wastage of time , improve
    efficiency & effectiveness of
    work.

    Improper house keeping…leads


    to accidents, dull working
    environment & other work
    related problems
    5 ‘s of House Keeping
    Seiri __Orderliness
    Seiso __ Clarity
    Seiton__Tidiness
    Seiketsu__Cleanliness
    Shitsuke__Discipline(Merger of
    all these five house keeping
    practices)
    5 ‘s of House Keeping
    Less wastage of time and energy. Raw
    material in hand.
    Proper raw material movement
    Proper space for human & machine
    movement.
    Cleanness next to godliness..it means
    people are having moral duty to take care
    of their environment. Compulsory for good
    working environment and elimination of risk
    Self discipline of the organization(How a
    newly opened retailing store make a
    difference in town)
    Some 5S Examples

    After 5S - Cleaned, organized


    and drawers labeled (less
    time and frustration hunting)
    Before 5S
    5S Examples - Sort, Set in Order

    See the difference?


    1. Sort - All unneeded tools, parts and supplies are remove
    from the area
    2. Set in Order - A place for everything and everything is in its
    place
    5S Examples - Shine

    3. Shine - The area is cleaned as the work is performed


    (best) and\or there is a routine to keep the work area clean.
    The Good, Bad and the
    Ugly
    First the Bad and the Ugly - Life Without 5S
    The Good

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