Is it safe to use a credit card online?
Yes. Mitchell's are dedicated to providing a secure online store for its customers. To ensure security in online transactions, we use "Verified by Visa" and "MasterCard Secure Code" to ensure that your online transactions are protected. For more information on credit card security please refer to the Contact Us section of our website.
How do I contact you if there is a problem or question regarding my order?
Please email us at [email protected] or call us on 03 9314 3666 weekdays 9am - 4pm Melbourne time (+613 9314 3666 if you are outside Australia).
What do I do if my order has not arrived within the estimated time frame?
If your order has not arrived within the expected time frames, please contact us: [email protected] or call us on 03 9314 3666 weekdays 9am - 4pm Melbourne time (+613 9314 3666 if you are outside Australia).
How do I return an item or exchange it for another colour or size?
Our returns policy is spelt out in detail under the "Contact Us" heading on our website.
What if I have forgotten or need to change my member password?
If you have forgotten your password, go to the "login" section of the website and click on the "Password forgotten?" prompt, enter your email address and we will send you a new password to your registered email address.
If you need to change your password for any reason, go to the "My Account" section which is on the top right of our website using your current password. Click on the "Change my account password" and change your password as required.