FAQ

MartWalk is an on-demand service provider that offers services such as grocery delivery, food delivery, home services, and more. We connect you with service providers to fulfil your needs.

You can access MartWalk through our website or mobile app, available for download on iOS and Android.

MartWalk's availability varies by location. Check our app or website to see if we serve your area.

To create an account, download the app or visit our website and follow the registration process.

There is no cost to sign up or use the platform. You only pay for the services you order.

You can use MartWalk on both our mobile app and website, whichever is more convenient for you.

Simply choose the service category you need, select your items or requirements, pick a service provider, and place your order.

Minimum order requirements may apply, depending on the service or provider you choose.

Yes, you can select your preferred date and time for service delivery when placing your order.

Delivery and service times vary based on your location and the chosen service provider. You can see estimated times before confirming your order.

Yes, you can track your order or service request in real time through our app or website.

If there are delays, we will keep you updated on the status of your service and the expected arrival time.

You can cancel or modify your order through the app or website, subject to certain cutoff times and conditions.

Yes, we offer contactless delivery and service options to ensure safety.

We accept various payment methods, including credit/debit cards, digital wallets, and cash on delivery, where available.

MartWalk offers a wide range of services, including home maintenance, beauty and wellness, event planning, and more. Please check our app for a comprehensive list.

Yes, we categorize service providers to help you easily find the services you need.

You can find professionals and experts in various fields, including electricians, makeup artists, personal trainers, and more.

We carefully vet and select service providers based on qualifications, background checks, and user reviews.

Yes, you can leave feedback and reviews to help other users make informed choices.

We implement safety protocols and guidelines to protect our users and maintain the reliability of our service providers.

Service prices are set by service providers and may vary based on factors like location, complexity, and demand.

Service fees depend on the service and provider. You will see a breakdown of costs before confirming your booking.

Yes, we regularly offer discounts and promotions to reward loyal customers. Keep an eye on our app and website for special offers.

We prioritize the safety and security of all parties through background checks, safety guidelines, and contactless options.

If you encounter issues with a service provider, please contact our customer support, and we will work to resolve the matter.

You can update your account information and profile details in the app or on our website.

If you forget your password or have trouble logging in, you can reset your password through the app or website.

Yes, you can save multiple addresses in your account for your convenience.

Yes, our customer support team is available to assist with any questions, concerns, or issues you may have.

You can contact our customer support team through the app or website for assistance.

Our refund policy varies by service and provider. Please refer to our app or website for specific details on our refund process.

For orders involving physical products, our return and refund policy will apply, and you can find more information on our app or website.

If you receive the wrong item or service, please contact our customer support, and we will assist in resolving the issue.

To place an order, simply visit our website, choose your desired items, select a store, and schedule a delivery time.

Yes, there may be a minimum order requirement depending on your location and the store you select.

We partner with a variety of local grocery stores, supermarkets, and speciality shops. You can browse and choose from available stores in your area.

Delivery fees vary based on your location and the distance to the store. You can view the delivery fee during checkout.

Our delivery hours depend on your location and store availability. Check our website for the available delivery times.

Yes, you can schedule a delivery for a time that suits you, based on the available time slots.

Yes, we provide contactless delivery options to ensure the safety of both customers and our delivery personnel.

We accept various payment methods, including credit/debit cards, digital wallets, and cash on delivery (if available at your store).

You can track your order in real time through our website. You'll receive updates on your order's status and expected delivery time.

Yes, we have a dedicated customer support team to assist you with any questions, concerns, or issues you may have.

Yes, we have a dedicated customer support team to assist you with any questions, concerns, or issues you may have.

Some stores may have loyalty programs or reward systems. Check with the specific store for more information.

We occasionally offer promotions and discounts. Keep an eye on our website for the latest offers.

Please refer to our website's return and refund policy for details on how we handle returns and refunds.

Yes, you can add special instructions during the ordering process to customize your order.

If an item is unavailable, we'll do our best to find a suitable replacement, and you can approve or reject the substitution.

We prioritize your data security and follow strict privacy measures. Check our privacy policy for more details.

If you're interested in becoming a partner store, please contact our business development team through our website.

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