Verizon FiOS-G1100 Quantum User Manual
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Verizon FiOS-G1100 Quantum User Manual

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FiOS
Quantum ™
Gateway
USER
GUIDE
Model FiOS-G1100
©
2014 Verizon Wireless

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  • Page 1 FiOS Quantum ™ Gateway USER GUIDE Model FiOS-G1100 © 2014 Verizon Wireless...
  • Page 2 CONTENTS INTRODUCTION WIRELESS SETTINGS Package Overview Contents Wireless Status System Basic Security Requirements Settings Features Advanced Getting to Security Settings Know Your Wireless MAC Gateway Authentication 802.11 Mode Other Advanced Wireless Options CONNECTING YOUR GATEWAY Setting Up Your Gateway CONFIGURING MY Computer NETWORK SETTINGS Network...
  • Page 3 Access Control Connections Port Forwarding Network Port Triggering (Home/Office) Remote Connection Administration Broadband Static NAT Connection Security Log Wireless Access Point Connection Broadband Ethernet/Coax Connection SETTING PARENTAL CONTROLS Activating Parental Controls Rule Summary © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 4 CONTENTS CONFIGURING MONITORING ADVANCED SETTINGS YOUR GATEWAY Using Advanced Gateway Status Settings Advanced Status Utilities System Logging DNS Settings Full Status/System Network wide Monitoring Settings of Connections Routing Traffic Monitoring Date and Time Bandwidth Configuration Monitoring Settings TROUBLESHOOTING Troubleshooting 10.0 Tips Frequently 10.1...
  • Page 5 TABLE OF CONTENTS SPECIFICATIONS General 11.0 Specifications LED Indicators 11.1 Environmental 11.2 Parameters NOTICES Regulatory 12.0 Compliance Notices © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 6 INTRODUCTION Package Contents System Requirements Features Getting to Know Your Gateway...
  • Page 7 01 / INTRODUCTION The Verizon FiOS Quantum™ Gateway lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Gateway supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateways available.

  • Page 8: Package

    PACKAGE CONTENTS, SYSTEM REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENT Your package contains: • The FiOS Quantum Gateway • Power adapter • LAN Ethernet cable (yellow) • WAN Ethernet cable (white) • Quick Start Guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: •...
  • Page 9 – Intrusion detection with Denial of Service protection against IP spoofing attacks, scanning attacks, IP fragment overlap exploit, ping of death, and fragmentation attacks – Event logging – MAC address filtering – Static NAT © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 10: Getting To

    FEATURES AND GETTING TO KNOW YOUR GATEWAY – Port forwarding – Port triggering – Access control – Advanced wireless protection featuring WPA2/WPA Mixed Mode, WEP 64/128 bit encryption, and MAC address filtering • Options, including: – DHCP server – WAN interface auto-detection –...

  • Page 11: Front Panel Overview

    (also known as a wireless client). When a device begins connecting to your Gateway using WPS, the wireless light rapidly flashes white for a few seconds, then turns solid white as the connection completes. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 12: Your Gateway

    Administration URL XXXXXXXXXX Administrator password To reboot, press and hold the WPS button for 10 seconds. www.verizon.com/quickguides Online tutorials : REAR PANEL 1.3c/ The rear panel of your Gateway has 8 ports; COAX, Ethernet LAN [4], Ethernet WAN, and USB [2]. The rear panel also includes a DC power...
  • Page 13 01 / INTRODUCTION USB (2 ports) Reset Button Ethernet LAN (4 ports) HAN expansion port Ethernet WAN Coax WAN and LAN Power © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 14 • to other MoCA devices using a coaxial cable. Warning: The WAN Coax Port is intended for connection to Verizon FiOS only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon FiOS. Power - connects your Gateway to an electrical wall outlet using the •...
  • Page 15 Verizon does not recommend wall mounting the FiOS Quantum Gateway. However, if you wish to mount your Gateway, you can purchase a wall mount bracket from the Verizon FiOS Accessories Store at verizon.com/fiosaccessories. If you are replacing an existing Verizon wall mounted router, you do not need to remove the mounting screws from the wall.
  • Page 16 GETTING TO KNOW THE GATEWAY Mark the mounting holes, then remove the wall mount bracket from the wall. Drill holes for the screw anchors. Insert the screw anchors in the holes in the wall, then insert the screws into the screw anchors and tighten the screws. Leave screws extended about 0.2 inches from the wall.

  • Page 17: Computer

    CONNECTING YOUR GATEWAY Setting Up Your Gateway Computer Network Configuration Main Screen © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 18 SETTING UP YOUR GATEWAY Connecting your Gateway and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser.

  • Page 19: Connect The Gateway

    Remove your Gateway, Ethernet cables, and power adapter from the box. Locate your high-speed Internet (WAN) outlet. This would be the wall jack installed previously by Verizon. Note the type of jack may be either Ethernet or coaxial. Connect your Gateway to the Internet (WAN).

  • Page 20: Connect The Device To Your Gateway

    SETTING UP YOUR GATEWAY • If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack. Tighten the coaxial cables by hand until snug.

  • Page 21: Configure The Gateway

    Open a web browser on the device connected to your Gateway network. In the browser address field (URL), enter: myfiosgateway.com, then press the Enter key on your keyboard. Alternately, you can enter: https://192.168.1.1 © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 22 SETTING UP YOUR GATEWAY The first time you access your Gateway, an Easy Setup Wizard displays to help step you through the setup process. Click the Get Started button. The Gateway Login screen displays.
  • Page 23 XXXXXXXXXXXXXXXX Wireless password (WPA2) myfiosgateway.com Administration URL XXXXXXXXXX Administrator password To reboot, press and hold the WPS button for 10 seconds. www.verizon.com/quickguides Online tutorials : Click Next. The Personalize your Gateway screen displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 24 SETTING UP YOUR GATEWAY AND COMPUTER NETWORK CONFIGURATION For your protection, your Gateway is pre-set at the factory to use WPA2/WPA mixed mode (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security. Click Next to continue and save the Admin and Wi-Fi changes to your Gateway.
  • Page 25 DNS address. We recommend leaving this setting as is. CONFIGURING DYNAMIC IP ADDRESSING 2.1a/ To configure a computer to use dynamic IP addressing: WINDOWS 7/8 In the Control Panel, locate Network and Internet, then select View Network Status and Tasks. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 26 COMPUTER NETWORK CONFIGURATION In the View your active networks – Connect or disconnect section, click Local Area Connection in the Connections field. The Local Area Connection Status window displays. Click Properties. The Local Area Connection Properties window displays. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  • Page 27 Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Gateway creates a secure wireless network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 28 COMPUTER NETWORK CONFIGURATION In most cases, this only requires the pressing of two buttons – one on your Gateway and one on the wireless client. This could be either a built-in button or one on a compatible wireless adapter/card, or a virtual button in software.
  • Page 29 When the WPS button on your Gateway is pressed, the Wireless light on the front of your Gateway begins flashing white. The flashing continues until WPS pairing to the client device completes successfully. At this time, the Wireless light turns solid white. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 30 COMPUTER NETWORK CONFIGURATION AND MAIN SCREEN If WPS fails to establish a connection to a wireless client device within two minutes, the Wireless light on your Gateway flashes red for two minutes to indicate the WPS pairing process was unsuccessful. After flashing red, the light returns to solid white to indicate that Wi-Fi is on.
  • Page 31 When you log into your Gateway, the page displays showing the Main navigation menu at the top of the page and your Gateway’s Status, including Quick Links, My Network, and Verizon Zone display in the body of the page. ©...
  • Page 32 MAIN SCREEN MENU 2.2a/ The Main menu links across the top of the page to the following configuration options and chapters: Wireless Settings - Chapter 3 • My Network - Chapter 5 • Firewall - Chapter 6 • Parental Controls - Chapter 7 •...
  • Page 33 You can view the individual settings of each device by clicking its icon. VERIZON ZONE The Verizon Zone contains links to various Verizon web sites and other informational links. © verizon.com/fios...

  • Page 34: Overview

    WIRELESS SETTINGS Overview Wireless Status Basic Security Settings Advanced Security Settings Wireless MAC Authentication 802.11 Mode Other Advanced Wireless Options...

  • Page 35: Wireless Security Options

    Wireless networking enables you to free yourself from wires and plugs, making your devices more accessible and easier to use. You can create a wireless network, including accessing and configuring wireless security options. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 36 Default login credentials Please note: password letters are all lower-case XXXXXXXXXXX Wireless network name (ESSID) XXXXXXXXXXXXXXXX Wireless password (WPA2) myfiosgateway.com Administration URL XXXXXXXXXX Administrator password To reboot, press and hold the WPS button for 10 seconds. www.verizon.com/quickguides Online tutorials :...
  • Page 37 To view the status: Access the Main page. You can quickly view your Gateway’s wireless status in the My Network column. This includes all devices that have recently accessed or are currently connected to the network. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 38: Wireless Status

    WIRELESS STATUS Select the Wireless Settings icon. The Wireless Status page displays additional wireless details.
  • Page 39 Wireless Mode - displays the types of wireless device • that can join the network. WMM - displays whether WMM is enabled on your • Gateway. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 40: Basic Security Settings

    WIRELESS STATUS AND BASIC SECURITY SETTINGS Packets Received/Sent - displays the number of packets • received and sent since the wireless capability was activated. 3.2/ BASIC SECURITY SETTINGS You can configure the basic security settings for your Gateway’s wireless network. Note: Your Gateway’s recommended wireless security encryption is set to WPA2.
  • Page 41 Select the channel you want the wireless radio to use to communicate or accept the default channel, then select the Keep my channel selection during power cycle check box to save your channel selection when your Gateway is rebooted. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 42: Basic Security

    BASIC SECURITY SETTINGS To turn on WEP (Wired Equivalent Privacy) security, click the WEP radio button. Select a WEP security level as 64/40 bit or 128/104 bit. Enter the key code. If using a HEX key, each character must be a letter from A to F or a number from 0 to 9. If the key is ASCII, each character can be either any ASCII or alphanumeric character.
  • Page 43 To modify the security settings for either 2.4 GHz or 5 GHz: In the Wireless Settings page, select Advanced Security Settings. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 44: Security Settings

    ADVANCED SECURITY SETTINGS LEVEL 1: SECURING YOUR NETWORK 3.3a/ In the Level 1 section, select the type of wireless security. Depending on your selection, one of the following pages displays. If WEP was selected, the WEP Settings page displays. Warning: WEP provides a low level of security and is not recommended.
  • Page 45 03 / WIRELESS SETTINGS To set the WEP security: In the Network Authentication field, select the authentication level as Open System Authentication, Shared Key Authentication or Both. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 46 ADVANCED SECURITY SETTINGS In the WEP Keys section, activate the encryption key by entering the key name in the Encryption Key column. If HEX, the key must be hexadecimal digits. If ASCII, any characters can be used. Specify the length of key 1 by selecting 64/40 bit or 128/104 bit in the Key Length field and HEX or ASCII in the Entry Method field.
  • Page 47 Click Apply to save the changes. LEVEL 2: SSID BROADCAST 3.3b/ You can configure your Gateway’s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your Gateway wireless network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 48 ADVANCED SECURITY SETTINGS To enable or disable SSID broadcast: In the Advanced Settings page, locate the Level 2 section. Click the 2.4 GHz SSID Broadcast or 5 GHz SSID Broadcast link for the wireless network you wish to modify. The following example uses the 2.4 GHz network.
  • Page 49 Wireless MAC Authentication section. To limit access based on the type of technology, click the 802.11 b/g/n/ac Mode link. The 802.11 b/g/n/ac Mode page displays. For additional details, refer to the 802.11 b/g/n/ac Mode section. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 50 WIRELESS MAC AUTHENTICATION To access other advanced wireless options, click the Other Advanced Wireless Options link. The Other Advanced Wireless Options page displays. For additional details, refer to the Other Advanced Wireless Options section. 3.4/ WIRELESS MAC AUTHENTICATION You can allow or deny access to your wireless network by specifying devices with specific MAC addresses.
  • Page 51 03 / WIRELESS SETTINGS © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 52 802.11 MODE To enable access control, select the Enable Access List check box. Select either: Accept all devices listed below – allows only the listed • devices to access the wireless network. Warning: This will block wireless network access for all devices not in the list.
  • Page 53 • devices can connect. 802.11b (legacy mode) will cause your wireless network to slow and is not recommended. Performance – For newer wireless 802.11n devices only. • No other devices can be used. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 54 OTHER ADVANCED WIRELESS OPTIONS Select the 5 GHz Wireless Mode as follows: N and AC Mode – This is the default setting. Both 802.11n • and 802.11ac are available on the 5 GHz frequencies. N Only Mode – The 5 GHz frequencies are available to •...
  • Page 55 03 / WIRELESS SETTINGS View the following options: Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 56 OTHER ADVANCED WIRELESS OPTIONS Transmission Rate – displays status as Auto • Channel Width – Controls the bandwidth of the wireless • signal Transmit Power – adjusts the power of the wireless signal • CTS (Clear to Send) Protection Mode – allows mixed •...

  • Page 57: Wmm Settings

    WMM (Wi-Fi Multimedia) QoS and Power Save require a wireless client device which also supports WMM. To set the options: In the Advanced Wireless Options page, click WMM Settings link. A warning message displays. Click Yes. The WMM Settings page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 58 OTHER ADVANCED WIRELESS OPTIONS To enable Wireless QoS (WMM), select the Enabled check box. To enable WMM Power Save, enable Wireless QoS (WMM) first, then enable WMM Power Save by selecting the Enabled check box. Click Apply to save changes.
  • Page 59 03 / WIRELESS SETTINGS © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 60: Network Settings Accessing My

    CONFIGURING MY NETWORK SETTINGS Accessing My Network Settings Using My Network Settings...
  • Page 61 04 / CONFIGURING MY NETWORK SETTINGS You can configure the basic network settings for your Gateway’s network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 62 ACCESSING MY NETWORK SETTINGS AND USING MY NETWORK SETTINGS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. 4.0/ ACCESSING MY NETWORK SETTINGS My Network allows you to view and manage your network connections and devices.
  • Page 63 Chapter 6 Configuring Security Settings. View Device Details - Click View Device Details to display the • Device Information page and view the selected device’s information, such as IP Address, MAC address, Network Connection, Lease Type, © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 64 USING MY NETWORK SETTINGS Port Forwarding Services, and Windows Shared Folder as well as the Ping Test option. You can also click the device’s icon in the Main page to display the Device Information page. Rename this Device - To change the name of a specific device, click •...
  • Page 65 USING NETWORK CONNECTIONS Accessing Network Connections Network (Home/Office) Connection Ethernet/Coax Connection Wireless Access Point Connection Broadband Ethernet/Coax Connection © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 66 ACCESSING NETWORK CONNECTIONS Your Gateway supports various local area network (LAN) and wide area network (WAN), or Internet connections using Ethernet or coaxial cables. You can configure aspects of the network and Internet connections as well as create new connections.
  • Page 67 You can access your network connections and view the connections by connection type. To access the network connections: Select My Network, then select Network Connections. To display all connection entries, click the Advanced button. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 68 NETWORK (HOME/OFFICE) CONNECTION To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. 5.1/ NETWORK (HOME/OFFICE) CONNECTION You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network.
  • Page 69 On the Network Connections page, click the Network (Home/Office) connection link. The Network (Home/Office) Properties page displays. To rename a network connection, enter the new network name in the Name field. Click Apply to save the changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 70 NETWORK (HOME/OFFICE) CONNECTION CONFIGURING THE HOME/OFFICE NETWORK To configure the network connection: In the Network (Home/Office) Properties page, click Settings. The configuration page displays. Configure the following sections, as needed. GENERAL In the General section, verify the following information: Status - displays the connection status of the network. •...
  • Page 71 Wireless Access Point connections are included in the ‘Network (Home/Office)’ bridge. Caution: Do not change these settings unless specifically instructed to by Verizon. Changes could adversely affect the operation of your Gateway and your local network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 72 NETWORK (HOME/OFFICE) CONNECTION Verify the following information: Status – displays the connection status of a specific network • connection. Action – contains an icon that, when clicked, generates the • next lower-level configuration page for the specific network connection or network device. IP ADDRESS DISTRIBUTION The IP Address Distribution section of the Properties settings is used to configure your Gateway’s Dynamic Host Configuration Protocol...
  • Page 73 Start IP Address – Enter the first IP address in the IP • range that the Gateway will automatically begin assigning IP addresses from. Since your Gateway’s IP address is 192.168.1.1, the default Start IP Address is 192.168.1.2. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 74 NETWORK (HOME/OFFICE) CONNECTION End IP Address – Enter the last IP address in the IP range • that the Gateway will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. If Windows Internet Naming Service (WINS) is being used, enter the WINS server address.
  • Page 75 You can view the properties of your broadband connection (your connection to the Internet). This connection may be via either Ethernet or Coaxial cable. To view the connection settings: In the Network Connections page, click the Broadband Connection (Ethernet/Coax) link. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 76 ETHERNET/COAX CONNECTION To rename the network connection, enter the new name in the Name field. Click Apply to save changes. CONFIGURING THE ETHERNET/COAX CONNECTION 5.2a/ To configure the connection: In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays.
  • Page 77 Physical Address - displays the physical address of the • network card used for the network. MTU - specifies the largest packet size permitted for • Internet transmissions: – Automatic - sets the MTU (Maximum Transmission Unit at 1500) © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 78 ETHERNET/COAX CONNECTION – Automatic by DHCP - sets the MTU according to the DHCP connection – Manual - allows you to manually set the MTU to be set. COAX LINK To set the Channel: Select the coax link channel as 1 to 3. Select the On or Off radio button in the Auto Detection field.
  • Page 79 Wi-Fi network. Note: Once disabled, all wireless devices connected to that wireless network will be disconnected from the LAN network and Internet. To view the connection: In the Network Connections page, click Advanced. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 80: Wireless Access

    WIRELESS ACCESS POINT CONNECTION Click 5 GHz Wireless Access Point 1 or 2.4 GHz Wireless Access Point 2. To disable the connection, click Disable. To rename the connection, enter a name in the Name field. Click Apply to save the changes. Reboot your Gateway.
  • Page 81 Connection Type - displays the type of connection. • Physical Address - displays the physical address of the • network card used for the network. MTU - specifies the largest packet size permitted for • Internet transmissions: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 82 WIRELESS ACCESS POINT CONNECTION AND BROADBAND ETHERNET/COAX CONNECTION – Automatic - set the MTU (Maximum Transmission Unit) at 1500 – Automatic by DHCP - sets the MTU according to the DHCP connection – Manual - allows you to manually set the MTU Click Apply to save changes.
  • Page 83 To rename the network connection, enter the new name in the Name field. Click Apply to save changes. CONFIGURING THE ETHERNET/COAX CONNECTION 5.4a/ To configure the connection: In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 84 BROADBAND ETHERNET/COAX CONNECTION Configure the following settings, as needed. GENERAL Verify the following information: Status - displays the connection status of the network • Network – displays the type of network connection • Connection Type - displays the type of connection •...
  • Page 85 To set the password, enter the Coax Link password in the Password field. To enable or disable the Coax link, click Disable or Enable. To view the devices connected using the coaxial cable, click the Go to WAN Coax Stats link. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 86 Obtain an IP Address Automatically – the network • connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
  • Page 87 05 / USING NETWORK CONNECTIONS ROUTING MODE COMPLETE ALL ETHERNET/COAX CONNECTION CONFIGURATION UPDATES To save your changes: Click Apply. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 88: Firewall

    CONFIGURING SECURITY SETTINGS Firewall Access Control Port Forwarding Port Triggering Remote Administration Static NAT Security Log...

  • Page 89: The Internet

    These and other features help protect your computers from security threats on the Internet. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 90 FIREWALL This chapter covers the following security features: Firewall - select the security level for the firewall. • Access Control - restrict access from the local network to the • Internet. Port Forwarding - enable access from the Internet to specified •...
  • Page 91 When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the Internet to the local network is blocked or permitted. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 92 FIREWALL It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. SETTING FIREWALL CONFIGURATION 6.0a/ You can select a maximum, typical, or minimum security level to block, limit, or permit all traffic. The following table shows request access for each security level.
  • Page 93 06 / CONFIGURING SECURITY SETTINGS SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 6.0b/ To set your firewall configuration: From the Firewall General settings page click on desired IPv6 option to configure IPv6 security: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 94 ACCESS CONTROL Select a security level by clicking one of the radio buttons. Using the Minimum Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply to save changes.
  • Page 95 06 / CONFIGURING SECURITY SETTINGS To block a service, click Add. The Add Access Control Rule page displays. To apply the rule to: All networked devices - select Any. • © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 96 ACCESS CONTROL AND PORT FORWARDING Specific devices only - select User Defined, then click Add • and create a network object. In the Protocol field, select the Internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined. The Edit Service page displays.
  • Page 97 From the Firewall page, select Port Forwarding. The Port Forwarding page opens with the current rules displayed. To create a new rule, select the IP address in the Select IP from Menu drop down. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 98: Port Forwarding And Port Triggering

    PORT FORWARDING AND PORT TRIGGERING Select the application in the Application to Forward drop down. Click Add. The rule displays in the Applied Rules section. Click Apply to save changes. ADVANCED PORT FORWARDING RULES 6.2a/ You can configure advanced port forwarding rules. To configure the rules: In the Port Forwarding page, select Advanced.
  • Page 99 • Firewall blocks inbound traffic by default. • Server replies to your Gateway IP, and the connection is not sent back to the host since it is not part of a session. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 100: Remote Administration

    PORT TRIGGERING AND REMOTE ADMINISTRATION To resolve the conflict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222. This results in your Gateway accepting the inbound traffic from the gaming server and sending it back to the network host which originated the outgoing traffic to UDP port 2222.
  • Page 101 Enabling Remote Administration places your Gateway network at risk from outside attacks. You can access and control your Gateway not only from within the local network, but also from the Internet using Remote Administration. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 102 Diagnostic Tools - used for troubleshooting and remote system • management by a user or Verizon. Web Management remote administration access may be used to modify or disable firewall settings. Local IP addresses and other settings can also be changed, making it difficult or impossible to access your Gateway from the local network.
  • Page 103 IP addresses to appear to have public IP addresses to the Internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the Internet. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 104: Security Log

    STATIC NAT AND SECURITY LOG To configure static NAT: Select Static NAT. To create a static NAT, click Add. The Add NAT/NAPT Rule page displays.
  • Page 105 Event Type - describes the event that occurred, such as a • fragmented packet or parental controls. Details - provide a reason the event occurred, such as a packet has • been blocked because of parental controls. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 106 SECURITY You can modify the type of events that display in the security log. This does not modify the event itself. It simply changes the information that displays in the log. EVENT TYPES 6.6a/ The security log records the following event types: Access control –...
  • Page 107 Fragmented packet, overlapped – a packet has been blocked • because, after defragmentation, there were overlapping fragments. Fragmented packet, packet exceeds – a packet has been blocked • because, after defragmentation, the packet exceeded. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 108 SECURITY Fragmented packet, packet too big – a packet has been blocked • because, after defragmentation, the packet was too big. FTP port request to 3rd party is forbidden – possible bounce attack • – a packet has been blocked. ICMP flood protection –...
  • Page 109 UDP flood protection – a packed has been blocked, stopping a UDP • flood. User authentication – a message arrived during login time, including • both successful and failed authentication. Wildcard connection hooked – debug message regarding • connection. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 110 SECURITY Wildcard connection opened - debug message regarding connection. • WinNuke protection – a WinNuke attack has been blocked. • To view the security log: Select Security Log. To modify the types of events that display in the log, click Settings.
  • Page 111 In the Accepted Events section, select the type of activities that generates a log message: Accepted Incoming Connections – generates a log • message for each successful attempt to establish an inbound connection to the local network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 112 SECURITY Accepted Outgoing Connections - generates a log • message for each successful attempt to establish an outbound connection to the public network. In the Blocked Events section, select the type of blocked events you want logged. To log a message for each remote administration connection attempt, click the Remote Administration Attempts check box.
  • Page 113 06 / CONFIGURING SECURITY SETTINGS © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 114: Parental Controls Activating

    SETTING PARENTAL CONTROLS Activating Parental Controls Rule Summary...
  • Page 115 “How can I regulate what my employee or child does on the Internet?” With that question in mind, your Gateway’s Parental Controls were designed to allow control of Internet access on all locally networked devices. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 116: Parental Controls

    ACTIVATING PARENTAL CONTROLS 7.0/ ACTIVATING PARENTAL CONTROLS You can create a basic access policy for any computer or device on your Gateway network. Parental controls limit Internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website.
  • Page 117 Block ALL Internet Access – will not allow the device to • access the Internet. Enter the name of the website or keyword, then click Add. To remove a website or keyword, select the word, then click Remove. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 118 ACTIVATING PARENTAL CONTROLS AND RULE SUMMARY Create a schedule by selecting the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time. Create a rule name and description.
  • Page 119 07 / SETTING PARENTAL CONTROLS You can view, edit, or delete the rule, refer to Scheduler Rules for additional setting details. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 120: Using Advanced

    CONFIGURING ADVANCED SETTINGS Using Advanced Settings Utilities DNS Settings Network Settings Routing Date and Time Configuration Settings...
  • Page 121 08 / CONFIGURING ADVANCED SETTINGS Advanced settings cover a wide range of sophisticated configurations for your Gateway’s firmware and network. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 122 USING ADVANCED SETTINGS AND UTILITIES Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and local network. 8.0/ USING ADVANCED SETTINGS You can access the following settings: Utilities Date &...
  • Page 123 ARP Table – displays active devices with their IP and MAC • addresses Users – creates and manages remote users • Quality of Service (QoS) – contact Technical Support for detailed • information © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 124 UTILITIES Local Administration – allows you to grant local SSH access • Remove Administration – detailed in Chapter 6 Configuring Your • Network Settings DIAGNOSTICS 8.1a/ You can use diagnostics to test network connectivity. To diagnose network connectivity: Select Diagnostics in the Advanced page. To ping an IP address, enter the IP address or domain name in the Destination field and click Go.
  • Page 125 This includes the Administrator password. A user-specified password will no longer be valid. To restore your Gateway’s factory default settings: Select Restore Defaults in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 126 UTILITIES To save your current configuration file, click Save Configuration File. To restore the factory default settings, click OK. The factory default settings are applied and your Gateway restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. REBOOT GATEWAY 8.1c/ You can reboot your Gateway using the Reboot Router feature as well...
  • Page 127 Select MAC Cloning in the Advanced page. In the To Physical Address field, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 128 UTILITIES ARP TABLE 8.1e/ You can view the IP and MAC addresses of each DHCP connection. To view the IP and MAC addresses: Select ARP Table. Review the IP and MAC address for each device. When complete, click Close. USERS 8.1f/ You can view the users that can currently access your wireless network.
  • Page 129 Select Users in the Advanced page. In the Login Configuration section, enter the maximum number of unsuccessful login attempts. To edit usernames and passwords, click the Edit icon in the Action column. The User Settings page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 130 UTILITIES To edit the username and set a new password, as needed. To add a new user, specify the following parameters: Full Name - name of the user. • User Name – name the user enters to remotely access the •...
  • Page 131 Click Apply to save changes. Local access is granted. To remove access, clear the checkbox, then click Apply. No local access is granted. REMOTE ADMINISTRATION 8.1h/ The Remote Administration parameters are detailed in Chapter 4 Configuring Your Network Settings. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 132: Network Settings

    DNS SETTINGS AND NETWORK SETTINGS 8.2/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. DYNAMIC DNS 8.2a/ Typically, when connecting to the Internet, your router is assigned an unused public IP address from a pool, and this address changes periodically.
  • Page 133 08 / CONFIGURING ADVANCED SETTINGS To set up a new entry, click the Add button. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 134 NETWORK SETTINGS Configure the following parameters: Host Name – enter the full domain name for your Dynamic • DNS domain. Provider – select the Dynamic DNS account provider from • the menu. User Name – enter your user name for your Dynamic DNS •...
  • Page 135 To remove a host from the DNS table, click the Delete icon in the Action column. 8.3/ NETWORK SETTINGS You can configure the following network settings: Network Objects – define a group, such as a group of computers • © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 136 NETWORK SETTINGS UPnP – checks the validity of all UPnP services and rules • Port Forwarding Rules – displays port forwarding rules • NETWORK OBJECTS 8.3a/ Network objects define a group, such as a group of computers, on your Gateway network by MAC address, IP address, and /or host name. The defined group becomes a network object.
  • Page 137 08 / CONFIGURING ADVANCED SETTINGS To define a network object, click Add. The Edit Network Objects page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 138 NETWORK SETTINGS AND ROUTING In the Description field, enter a name for the network object. Click Add. The Edit Item page displays. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, DHCP option, or protocol, and click Apply to save changes.
  • Page 139 To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled check box. To enable automatic cleanup of invalid rules, select Enable Automatic Cleanup of Old Unused UPnP Services check box. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 140 ROUTING PORT FORWARDING RULES 8.3c/ You can view, modify, and delete port forwarding rules. To access the rules: Select Port Forwarding Rules in the Advanced page. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays.
  • Page 141 Modify the Service Name and Service Description, as needed. To modify the current protocol, click the Edit icon in the Action column. To add server ports, click Add Server Ports. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 142 ROUTING 8.4/ ROUTING You can configure the following settings: IPv6 – enables IPv6 support. • Routing – manages the routing and IP address distribution rules. • IP Address Distribution - adds computers configured as DHCP • clients to the network IPv6 8.4a/ Use the IPv6 feature settings to enable, disable, or configure an IPv6...
  • Page 143 Select the appropriate IPv6 connection method from the drop-down list, as shown below to specify the method to be used to obtain your WAN IPv6 Address. Click Apply to have changes take effect. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 144 ROUTING NOTE: The Internet IPv6 service is required for this feature to work over the Internet. To disable the IPv6 service click on the “Disable” option as shown below and click Apply to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations you should not see any errors when you click on the “Apply”...
  • Page 145 08 / CONFIGURING ADVANCED SETTINGS © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 146 ROUTING STATIC - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN Static configurations are IPv6 settings that you enter manually. These specific IPv6 addresses and settings are not expected to change frequently. To configure IPv6 WAN Static mode, select the Static option on the IPv6 Configuration Control Page as shown below: Specify the Static method to be used to obtain your WAN IPv6 Address by entering:...
  • Page 147 WAN, select the Stateful (DHCPv6) option on the IPv6 Configuration Control Page as shown below: Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 148 ROUTING IPv6 LAN Configuration (select Stateful from the drop- • down list) as shown in drop-down list and page below: LAN Prefix • LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) • Router Advertisement Lifetime (minutes between 0-150) •...
  • Page 149 Interfaces - check one or more of the box(s) to apply IPv6 • LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 150 ROUTING After entering all appropriate IPv6 settings click Apply to have changes take effect. DHCPv6 - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN DHCPv6 configurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed.
  • Page 151 Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: IPv6 LAN Configuration (select Stateful from the drop- • down list) as shown in drop-down list and page below: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 152 ROUTING LAN Prefix • LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) • Router Advertisement Lifetime (minutes between 0-150) • IPv6 Address Lifetime (minutes between 3-150) • Interfaces - check one or more of the box(s) to apply IPv6 •...
  • Page 153 LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enabled After entering all appropriate IPv6 settings click Apply to have changes take effect. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 154 ROUTING LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN CONNECTION: To configure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None option on the IPv6 Configuration Control Page as shown below: After entering all appropriate IPv6 settings click Apply to have changes take effect.
  • Page 155 IPv6 LAN Configuration (select Stateful from the drop- • down list) as shown in drop-down list and page below: LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) • © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 156 ROUTING Router Advertisement Lifetime (minutes between 0-150) • Interfaces - check one or more of the box(s) to apply IPv6 • LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enable After entering all appropriate IPv6 settings click Apply to have changes take effect.
  • Page 157 ROUTING SETTINGS 8.4b/ You can view the routing and IP address distribution rules as well as add, edit, or delete the rules. To view the rules: Select Routing in the Advanced page. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 158 ROUTING To add a new Gateway, click Add New Route.
  • Page 159 IP address for itself. The DHCP server then checks its list of available addresses and leases a local IP address to the host for a specific period of time and simultaneously designates this IP address © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 160 ROUTING as taken. At this point, the host is configured with an IP address for the duration of the lease. The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network configurations to reflect any changes that occurred since the first connection to the network.
  • Page 161 You can edit the DHCP server settings for a device. To edit the settings: On the IP Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 162 ROUTING To enable the DHCP server, select DHCP Server in the IP Address Distribution field. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. To configure the DHCP server complete the following fields: Start IP Address –...
  • Page 163 DHCP Connections list with the MAC address of the new network card. To view a list of computers: On the IP Address page, click Connection List. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 164: Date And Time

    DATE AND TIME To define a new Static Connection with a fixed IP address, click Add Static Connection. Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection.
  • Page 165 In the Automatic Time Update section, select the Enabled check to perform an automatic time update. Define the time server addresses by clicking Add. The Time Server Settings page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 166 DATE AND TIME Enter the IP address or domain name of the time server, then click Apply to save changes. SCHEDULER RULES 8.5b/ Scheduler rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity.
  • Page 167 08 / CONFIGURING ADVANCED SETTINGS Click Add. The Set Rule Schedule page displays. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 168: Configuration Settings

    CONFIGURATION SETTINGS Enter the name of the rule. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. Click the Add Rule Schedule. The Edit Rule Schedule page displays. Select the active or inactive days of the week.
  • Page 169 Gateway. You cannot transfer configuration files between Gateways. WARNING: Manually editing a configuration file can cause your Gateway to malfunction or become completely inoperable. To save or load the configuration file: Select Configuration File. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 170 CONFIGURATION SETTINGS To save the current configuration to a file, click Save Configuration File. The configuration file is saved to you web browser’s download folder. To load a previously saved configuration file, click Load Configuration File. Browse to the location of the file, then click Apply to begin the configuration uploading process.
  • Page 171 URL address of your Gateway. Both names are the same. Local Domain – view the local domain of the network. • In the Wireless Broadband Router section, configure the following by selecting the check box: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 172 CONFIGURATION SETTINGS Automatic Refresh of System Monitoring Web Pages – • activates the automatic refresh of system monitoring web pages. Prompt for Password when Accessing via LAN – causes • your Gateway to ask for a password when trying to connect to the network.
  • Page 173 In the Security Logging section, configure the following security logging options: Low Capacity Notification Enabled – activates low • capacity notification. This works in conjunction with the Allowed Capacity before Email Notification and System Log Buffer Size. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 174 CONFIGURATION SETTINGS Allowed Capacity before Email Notification – specify the • capacity before an email notification is sent. System Log Buffer Size – specify the size of the system • log buffer. Remote System Notify Level – specify the type •...
  • Page 175 08 / CONFIGURING ADVANCED SETTINGS To emulate the speed and duplex configuration of the port with which it’s communicating, select Auto or select the port speed and duplicity. Click Apply to save changes. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 176: Gateway Status

    MONITORING YOUR GATEWAY Gateway Status Advanced Status System Logging Full Status/System wide Monitoring of Connections Traffic Monitoring Bandwidth Monitoring...
  • Page 177 09 / MONITORING YOUR GATEWAY System Monitoring displays system information, including basic settings, system log, key network device parameters, and network traffic statistics. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 178: Advanced Status

    GATEWAY STATUS AND ADVANCED STATUS 9.0/ GATEWAY STATUS You can view the basic settings of your Gateway. To view the basic settings: Select System Monitoring in the Main menu. The Router Status page displays. To refresh the page, click Refresh.
  • Page 179 Broadband Monitoring • To view the advanced status: Select Advanced Status. A warning page displays. Click Yes. The Advanced Status page displays. To view the details of the listed monitoring options, click the link. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 180 SYSTEM LOGGING AND FULL STATUS/ SYSTEM WIDE MONITORING OF CONNECTIONS 9.2/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Gateway. In addition, you can view additional logs, such as the security, advanced, firewall, WAN, DHCP, and LAN DHCP. To view the system log: In the Advanced Status page, click the System Logging link.
  • Page 181 You can view a summary of the monitored data collected for your Gateway. To view your Gateway’s full system status: In the Advanced Status page, click Full Status/System wide Monitoring of Connections. To modify the connection properties, click the individual connection links. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 182 TRAFFIC MONITORING AND BANDWIDTH MONITORING To refresh the page, click Refresh. To continuously refresh the page, click Automatic Refresh 9.4/ TRAFFIC MONITORING Your Gateway continually monitors traffic in the local area network and between the local network and the Internet. You can view up to the second statistical information about data received from and transmitted to the Internet as well as data received from and transmitted to computers in the local network.
  • Page 183 You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: In the Advanced Status page, select Bandwidth Monitoring. To refresh the page, click Refresh. To continuously refresh the page, click Automatic Refresh © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 184 TROUBLE SHOOTING Troubleshooting Tips 10.0 Frequently Asked 10.1 Questions...
  • Page 185 10 / TROUBLESHOOTING This chapter lists solutions for issues that may be encountered while using your Gateway as well as frequently asked questions. © verizon.com/fios 2014 Verizon. All Rights Reserved.

  • Page 186: Troubleshooting

    TROUBLESHOOTING TIPS NOTE: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Gateway and your local network. 10.0/ TROUBLESHOOTING TIPS IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: 10.0a/ •...
  • Page 187 RESTORING YOUR GATEWAY’S DEFAULT SETTINGS 10.0b/ There are two ways to restore your Gateway’s default settings. It is important to note that after performing either procedure, all previously save settings on your Gateway will be lost. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 188 TROUBLESHOOTING TIPS Using the tip of a ballpoint pen or pencil, press and hold the Reset • button on the back of your Gateway for three seconds. • Access the GUI and navigate to the Advanced Settings page. Select the Restore Defaults option. After saving your configuration, if desired, click the Restore Defaults button.
  • Page 189 Slow flash red – Gateway has malfunctioned • Solid red – Unable to connect to the Internet • Fast flash red – Gateway is overheating. Please verify your Gateway • is upright and has sufficient ventilation © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 190 TROUBLESHOOTING TIPS AND FREQUENTLY ASKED QUESTIONS Wireless Light Solid white – Wi-Fi is on • Additional Functions when pressing WPS button: Slow flash white – When the WPS button is pressed, the Wireless • Light slowly flashes white, while waiting for a WPS device to connect.
  • Page 191 Unlit – Indicates no MoCA network connection to the device • Solid green – Indicates network link • WAN Coax Unlit – Indicates no link to the upstream MoCA device • Solid green – Indicates network link • © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 192 FREQUENTLY ASKED QUESTIONS 10.1/ FREQUENTLY ASKED QUESTIONS I’VE RUN OUT OF ETHERNET PORTS ON MY GATEWAY. 10.1a/ HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Gateway. •...
  • Page 193 Yes, your Gateway can interface with 802.11b, g, n, or ac devices. Your Gateway can be setup to handle only n wireless cards, g wireless cards, b wireless cards, or any combination of the three. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 194 FREQUENTLY ASKED QUESTIONS CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, 10.1h/ WALLS, AND GLASS? The physical environment surrounding your Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference.
  • Page 195 For a FTP server, enable port forwarding for port 21 to the IP address of the server. Also, set up the web server to receive that port. Configuring the server to use a static IP address is recommended. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 196 FREQUENTLY ASKED QUESTIONS HOW MANY COMPUTERS CAN BE CONNECTED 10.1n/ THROUGH MY GATEWAY? Your Gateway is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.

  • Page 197: Specifications

    SPECIFICATIONS General Specifications 11.0 LED Indicators 11.1 Environmental 11.2 Parameters © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 198 GENERAL SPECIFICATIONS The specifications for your FiOS Quantum Gateway are as follows. This includes standards, cabling types, and environmental parameters.
  • Page 199 IP versions 4 and 6 MoCA WAN: 1350 – 1675 MHz and MoCA: 975 - 1025 MHz MoCA LAN: 1125 – 1225 MHz Wired WAN Ethernet: 10/100/1000 Mbps Speed: auto-sensing Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 200 LED INDICATORS AND ENVIRONMENTAL PARAMETERS Wireless LAN: 802.11b – up to 11 Mbps 802.11g – up to 54 Mbps 802.11n – up to 450 Mbps 802.11ac – up to 1300 Mbps Ethernet 10BaseT: UTP/STP Category 3 or 5 Cabling Type: Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e ICSA certified...
  • Page 201 10° C to 40° C (50° F to 104° F) Operating Temperature: -20° C to 85° C (-4° F to 185° F) Storage Temperature: 8% to 95% (non-condensing) Operating Humidity: 5% to 100% (non-condensing) Storage Humidity: © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 202 NOTICES Regulatory Compliance 12.0 Notices...
  • Page 203 12 / NOTICES This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 204 Consult the dealer or an experienced radio or television technician for help MODIFICATIONS 12.0b/ The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Verizon may void the user’s authority to operate the equipment.
  • Page 205 Part 15E, Section 15.407 of the FCC Rules. For questions regarding your product or the FCC declaration, contact: Verizon One Verizon Way Basking Ridge, NJ 07920 Attn: FCC declaration 1-800-VERIZON (1-800-837-4966) www.verizon.com/support © verizon.com/fios 2014 Verizon. All Rights Reserved.
  • Page 206 Shield of a Coaxial Cable,” or in accordance with local regulation. Warning! The WAN Coax Port is intended for connection to Verizon FiOS only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon FiOS.
  • Page 207 You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below:...
  • Page 208 CHOICE. COUNTLESS REASONS. THAT’S POWERFUL. Version: 1.0.5...

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