Page 1 All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice and is provided “as is” without warranty of any kind.
Page 2: Table Of Contents
ONTENTS preface chapter 1 1.1 Computer Features and Models ..........1-1 Models ..................1-2 Features..................1-8 1.2 Intelligent Manageability ............1-10 Accessing the Web Agent .............1-10 Asset Management ..............1-10 Fault Management ..............1-11 Fault Management Alerts ............1-12 Security Management............1-12 Configuration Management...........1-13 Managing Power..............1-13 Accessing Power Management ..........1-13 Power Management Levels ...........1-13 1.3 Computer External Components..........1-14 1.4 Design Overview..............1-26...
Page 3: Table Of Contents
Using Computer Setup ............2-10 File Menu ................2-11 Security Menu ............... 2-12 Advanced Menu ..............2-13 Using Compaq Diagnostics for Windows ......2-14 Factory Default Settings ............2-15 2.6 Troubleshooting Without Diagnostics........2-17 Before Replacing Parts............2-17 Obtaining Update Information with Info Messenger ... 2-17 Checklist for Solving Problems ..........
Page 4: Table Of Contents
chapter 5 5.1 Serial Number ................5-1 5.2 Disassembly Reference Chart ...........5-2 5.3 Preparing the Computer for Disassembly .........5-3 5.4 Computer Feet ................5-4 5.5 Mini PCI Slot ................5-5 Removing the Mini PCI Slot Cover ........5-5 Installing a Modem or Network Interface Card ......5-6 5.6 Touch Button................5-7 Removing the Touch Button ...........5-7 5.7 Keyboard ...................5-9...
Page 5 chapter 6 ..................6-1 appendix a ..............A-1 appendix b ...............B-1 LEEE Contents...
Page 6 This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice.
Page 7 When requesting information or ordering spare parts, provide the computer serial number. The serial number is on the bottom of the computer. The following documentation provides information for the computer: Armada Compaq Armada E500 and V300 Series of Personal Computers documentation set Armada Compaq Armada E500 and...
Page 8 The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator.
Page 9: Models
The Armada E500 model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model’s features. ESCRIPTION PTIONS...
Page 10 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code Continued...
Page 11 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code...
Page 12 The Armada V300 model naming conventions are shown in Table 1-3. The computer model designation is composed of a group of characters that define each model’s features. ESCRIPTION PTIONS...
Page 13 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code continued...
Page 14 continued 1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config. Code...
Page 15: Features
Workstation 4.0, or Windows 2000 preinstalled The following displays are available, varying by computer model: The Armada E500 features a 15.0- or 14.1- inch, XGA, TFT (1024 × 768), 13.3-inch, XGA, TFT (1024 × 768) or 12.1-inch, SVGA, TFT (800 × 600) display, all with over 16.8 million colors.
Page 16 The following battery packs are available, varying by computer model: The Armada E500 supports a 9- or 6-cell Lithium ion (Li ion) primary battery pack in the battery bay or DualBay, and a 6-cell Li ion MultiBay battery pack in the MultiBay; supporting up to three battery packs in the computer at one time.
Page 17: Intelligent Manageability
The computer may have a preinstalled Web Agent that allows computer configuration information to be viewed using Web technology. To access this feature, select Start Æ Compaq Information Center Æ Insight Web Management. If the computer does not have a preinstalled Web Agent, it can be downloaded from the Compaq Web site at www.compaq.com.
Page 18: Fault Management
Inventory information—The network administrator can retrieve information about the computer over the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes: Manufacturer, model, and serial number of Compaq...
Page 19: Security Management
Alerts can be enabled, disabled, and tested, and software can be set to back up information whenever a hard drive alert occurs. While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console.
Page 20: Configuration Management
In Windows 95, select Start Æ Settings Æ Control Panel Æ Power to view or adjust settings in Power Properties. In Windows NT 4.0, select Compaq Power instead of Power In Windows 98, select Power Management instead of Power. To extend the life of batteries, use the Battery Conservation tab in Power Properties.
Page 21 The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-5.
Page 22 Tilt the computer for ease of use. Battery bay Accepts a 9- or 6-cell Lithium ion (Li ion) primary battery pack. Armada E500: Accepts a removable diskette drive or 9- or DualBay 6-cell Li ion primary battery pack. Armada V300: Fixed Accepts diskettes.
Page 23 The external components on the right side of the computer are shown in Figure 1-3 and are described in Table 1-6.
Page 24 PC Card slots* Supports 32-bit (CardBus) and 16-bit PC Cards. * The Armada E500 has two PC Card slots; the Armada V300 has only one PC Card slot. Stereo speaker/ Connects stereo speakers, headphones, or headphone jack headset. This jack is driven by an amplifier and has volume control.
Page 25 The external components on the rear of the computer are shown in Figure 1-4 and described in Table 1-7.
Page 26 AC Adapter connector Connects the AC power adapter. Universal Serial Bus Connects USB devices, such as cameras (USB) connector for video conferencing, or hubs which connect multiple USB devices. The USB connector is a powered hub. When running Windows 95 or higher or Windows NT, any combination of up to five powered or unpowered hubs can be connected in any sequence, as long as two...
Page 27 Computer keyboard components are shown in Figure 1-5 and described in Table 1-8.
Page 28 Power switch Turns the computer on or off of exits Suspend Suspend button Initiates or exits Suspend . When pressed with the Fn key, initiates Hibernate. Display switch Turns off the display if it is closed while the computer is turned on. Page up and page Move to the previous or next screen.
Page 29 Additional computer keyboard components are shown in Figure 1-6 and described in Table 1-9.
Page 30 Hard drive light (green) Turns on when the hard drive is being accessed. MultiBay light (green) Turns on when a MultiBay device is being accessed or a battery pack in the MultiBay is charging or waiting to be charged. Num lock light Turns on when the numeric lock function is Caps lock light Turns on when the caps lock function is on.
Page 31 The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-10.
Page 32 Secures the hard drive cover. Hard drive cover Covers the hard drive bay. Diskette drive release Releases the device from the DualBay on latch the Armada E500. Releases the diskette drive bezel from the Armada V300. MultiBay release latch Releases the MultiBay device.
Page 33: Design Overview
Intel Pentium III, II, or Celeron processors PC Cards Modem or modem/NIC The Armada E500 and Armada V300 computers use an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These...
Page 34 chapter ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4.
Page 35: Preliminary Steps
The following table describes the troubleshooting actions: If You Want To: Then Run: Check for POST error POST messages Perform any of the following: Computer Setup Check the system configuration Set the system power management parameters Return the system to its original configuration Check system configuration of installed devices...
Page 36: Clearing Passwords
Follow these steps to run Compaq Utilities: a. If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen.
Page 37: Power-On Self-Test (Post)
2.3 Power-On Self-Test (POST) The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the preliminary steps (Section 2.1). 2.
Page 38 If you receive one of the error messages listed below, follow the recommended action. Table 2-1 Warning Messages Message Description Recommended Action CMOS checksum CMOS RAM Run Computer Setup invalid, run SCU information has (Section 2.5) to reinitialize been corrupted. CMOS-RAM.
Page 39 Table 2-1 continued Message Description Recommended Action Keyboard failure The keyboard Replace the keyboard. If the failed to respond problem persists, replace to the RESET ID the system board. command. No interrupts from The periodic Replace the system board. Timer 0 timer interrupt is not occurring.
Page 40 Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Table 2-2 Fatal Error Messages Message...
Page 41 Table 2-3 Fatal Error Beep Codes Beep Code Beep Sequence Description Recommended Action S-S-S-P-S-S-L-P The DMA page Replace system registers are board. faulty. S-S-S-P-S-L-S-P The refresh circuitry is faulty. S-S-S-P-S-L-L-P The ROM checksum is incorrect. S-S-S-P-L-S-S-P The CMOS RAM test failed. S-S-S-P-L-S-L-P The DMA controller is faulty.
Page 42: Compaq Utilities
To configure a device in Windows NT 4.0, you must use Computer Setup. Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible.
Page 43: Using Computer Setup
Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. NOTE: Your settings in Computer Setup are not affected by updating the system ROM. To view information or change a setting in Computer Setup: 1.
Page 44: File Menu
File Menu Begin here To do this System information View identification information about the computer, docking base, and battery packs. View specification information about the processor, memory and cache size, and ROM date and family. Save to floppy Save system configuration to a diskette.
Page 45: Security Menu
Security Menu Begin here To do this Setup password Enter, change, or delete a setup password. Power-on password Enter, change, or delete a power-on password. Password options Enable/disable: QuickLock/QuickBlank. Lock keyboard and pointing stick or touchpad at startup. (These features can be enabled only when a power-on password is set.) DriveLock passwords Enter, change, or delete a DriveLock...
Page 46: Advanced Menu
Advanced Menu Begin here To do this Change the Computer Setup Language (or press language. Boot Options Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to set a...
Page 47: Using Compaq Diagnostics For Windows
Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting Start à Settings à Control Panel à Compaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list.
Page 48: Factory Default Settings
Factory Default Settings Table 2-4 Initialization Enable POST Memory Test Checked (enabled) Keyboard Num Lock Unchecked (Off) Hard drive boot sequence Hard drive in the computer MultiBay Hard drive in the computer hard drive bay Boot display Auto Language Language of country Table 2-5 Ports Serial port...
Page 49 Table 2-6 Power Low Battery Warning Beep Checked (enabled) External Energy Saving Unchecked (not connected) Monitor Connected Power Management Enabled While operating on battery power Conservation Level High Level Definition High Suspend Time: 3 minutes Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute Medium Suspend Time: 5 minutes...
Page 50: Troubleshooting Without Diagnostics
Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.
Page 51 Table 2-8 Solving Audio Problems Problem Possible Cause Solution Computer does not System beeps have Use the Fn+F5 hotkeys to beep after the Power- been turned down. turn up the system On Self-Test (POST). volume. Internal speaker does Volume may be Adjust the overall not produce sound turned off or set too...
Page 52 Table 2-8 continued Problem Possible Cause Solution External microphone Sound source not Ensure that microphone is does not work selected. selected as the recording (continued). source in Control Panel à Multimedia and that the recording level is adjusted. External microphone Audio settings are Check the game does not work...
Page 53 Table 2-9 Solving Battery/Battery Gauge Problems Problem Possible Cause Solution Computer is beeping Battery pack charge Charge the battery and battery power is low. pack by connecting to light is blinking an external power source. Replace the battery pack with another fully charged battery.
Page 54 Table 2-9 continued Problem Possible Cause Solution Battery charge does Battery is exposed to Put the computer in a not last very long extremely cold warmer place and (continued). temperatures. recharge the battery pack. NOTE: The recommended operating temperature range for the battery is from 10 C to 40 C (50 F to 104 F).
Page 55 Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. 2-22 Troubleshooting...
Page 56 Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to Diskette is not Format the diskette. a diskette. formatted. Diskette is Use another diskette that write-protected. is not write-protected or disable the write-protect feature. Writing to the wrong Check the drive letter in drive.
Page 57 Table 2-12 Solving Hard Drive Problems Problem Possible Cause Solution Accessing Hard drive entered Wait for the system to information on the low power state due restore the previously hard drive is much to timeout and is now saved data to its state slower than usual.
Page 58 The other computer Communication between does not have an infrared devices must use IrDA-compliant the same communications infrared port. Your protocol. Check the Compaq computer manufacturer’s uses the IrDA instructions for connecting communications with infrared devices or protocol. try connecting with a device you know to be IrDA-compliant.
Page 59 Table 2-13 continued Problem Possible Cause Solution Cannot transmit data. Direct sunlight, Remove the interfering fluorescent light, or light source(s). flashing incandescent light is close to the infrared connections. There is interference Keep remote control units from other wireless such as wireless devices.
Page 60 Table 2-14 Solving Keyboard Problems Problem Possible Cause Solution Screen is blank A screen timeout has Press any key to refresh and keyboard is been initiated. the screen. working. QuickLock/QuickBlank To enable the keyboard has been initiated. and return your information to the screen, enter your power-on password.
Page 61 Table 2-15 Solving Modem Problems Problem Possible Cause Solution Modem loses The cable Check to make sure the connection. connection from the telephone cable is phone line to the properly connected. modem is loose. Call Waiting has not Disable Call Waiting: been disabled.
Page 62 Table 2-15 continued Problem Possible Cause Solution Modem does not dial Telephone number is Make sure the correctly. not entered correctly telephone number you in the modem’s dialed is correct if you dialing software. are using the dialing directory or the terminal mode.
Page 63 Table 2-15 continued Problem Possible Cause Solution Phone line noise Hang-up Delay S Change S10 default to causing a Register (S10) set 150. disconnection. too low. To set S10=150: 1. Select Start à Programs à Accessories à HyperTerminal, then go to Command Mode.
Page 64 Table 2-15 continued Problem Possible Cause Solution No dial tone The modem is not Verify the modem and (continued) responding to computer are connected: commands from the 1. Select Start à computer keyboard. Programs à Accessories à HyperTerminal, then go to Terminal Mode. 2.
Page 65 To find an Internet service supports an provider (ISP) that incompatible 56K supports K56flex, go to implementation. the Compaq Web site at www.compaq.com. There is noise on the The 56K protocol of an telephone line. internal modem will fall back to lower speeds if...
Page 66 PC Card or card Check the list of PC driver is not PCMCIA Cards tested successfully compliant. in Compaq PC Card platforms. Computer beeps only The computer beeps Before a new PC Card can once when a PC...
Page 67 Network PC Card or Check the list of PC does not work driver is not PCMCIA Cards tested successfully (continued). compliant. in Compaq PC Card platforms. Storage PC Card SRAM and flash Memory cards can only does not work. memory PC Cards...
Page 68 Table 2-17 Solving Power Problems Problem Possible Cause Solution Computer will not Battery is discharged Charge the battery turn on. and computer is not pack. connected to a Replace the battery power source. pack. Connect the computer to an external power source.
Page 69 Table 2-18 Solving Screen Problems Problem Possible Cause Solution Characters on Computer is in direct Move the computer or computer display are light. adjust the screen. dim. The brightness control Adjust the brightness is not set properly. control by pressing the Fn+F10 hotkeys.
Page 70 Table 2-18 continued Problem Possible Cause Solution Characters on Power Management, Replace the battery computer display are which controls pack and turn on the dim (continued). Suspend and computer. Hibernation, is Connect the disabled and the computer to an battery pack has external power discharged.
Page 71 Table 2-19 Solving USB Problems Problem Possible Cause Solution External device The operating Reduce the number of connected to a USB system limits connected external USB connector does not external devices devices to no more than work. connected by USB to two hubs on the first tier, two tiers which can and no more than one...
Page 72: Serial Number Location
ARTS ATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
Page 73: Computer System Major Components
3.2 Computer System Major Components Figure 3-2. Computer System Major Components Illustrated Parts Catalog...
Page 74 “CXX”, “CZQ”, “DC”, “DN9”, “DPB”, “DVR”, “FFD”, and config. codes “DN81”, “DN82”, “DN84”, “DN85”, “DJD3”, and “DJD4”. 13.3-inch, TFT, XGA (Armada E500 only) 167133-001 use only with config. codes beginning with “DNN” and config. code “DN83”.
Page 75 159530-001 (Armada E500 only) Top cover without TouchPad 159533-001 System board Armada E500 only (all with 64 MB SDRAM) Intel Pentium III 700-MHz processor 190804-001 (use only with config. codes beginning with “DX” and “FFH”) Intel Pentium III 650-MHz processor 177751-001 (use only with config.
Page 76 Voltage converter board 152928-001 Li ion battery pack, 9 cell (standard on all 159524-001 Armada E500 models and some V300 models; also available as an option) Li ion battery pack, 6 cell (standard on some 159529-001 Armada V300 models; also available as an...
Page 77 CPU base enclosure 159534-001 Removable diskette drive (Armada E500 only) 159538-001 Fixed diskette drive (Armada V300 only) 160537-001 Removable hard drive 18.0 GB (Armada E500 only; available only 167528-001 as an option) 12.0 GB (Armada E500 only) 167527-001 6.0 GB 159526-001 4.3 GB...
Page 78: Miscellaneous Plastics Kit Components
3.3 Miscellaneous Plastics Kit Components Figure 3-3. Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 159536-001 Item Description Switch cover Hinge cover Real time clock (RTC) battery Front shield Diskette drive bezel Diskette drive space saver Hard drive cover Mini PCI slot cover CD-ROM drive space saver...
Page 79: Mass Storage Devices
Figure 3-4. Mass Storage Devices Table 3-3 Spare Parts: Mass Storage Devices Item Description Spare Part Number Hard drive 18.0 GB (Armada E500 only; available only 167528-001 as an option) 12.0 GB (Armada E500 only) 167527-001 6.0 GB (Armada E500 only) 159526-001 4.3 GB...
Page 80: Miscellaneous
Miscellaneous Screw Kit 159537-001 Memory expansion board 256 MB 167136-001 128 MB 135244-001 64 MB 135243-001 32 MB 135242-001 Armada E500 and Armada V300 Maintenance & 162812-001 Service Guide Return Kit 159541-001 Illustrated Parts Catalog...
Page 81 chapter This chapter provides essential information for proper and safe removal and replacement service. You will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Torx T-8 screwdriver Phillips screwdriver (for screw securing diskette drive bezel to base assembly on Armada V300 only) 7-mm hex socket (for bushing guides) Tool kit (includes connector removal tool, loopback plugs, and case...
Page 82 Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Page 83 Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers. Avoid exposing a drive to temperature extremes or to liquids. If a drive must be mailed, do the following: place the drive into a bubble pack mailer or other suitable form of protective packaging;...
Page 84 Place reusable electrostatic-sensitive parts from assemblies in protective packaging or non-conductive foam. Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground, and that proper materials were selected to avoid static charging.
Page 85 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megaohm 10% resistance in the ground cords. To provide proper ground, wear a strap snug against the skin at all times.
Page 86 Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic 2,000 V 700 V 400 V tube Removing DIPS from vinyl tray 11,500 V 4,000 V...
Page 87: Serial Number
EPLACEMENT ROCEDURES This chapter provides removal and replacement procedures for the Compaq Armada E500 and Armada V300 Series of Personal Computers. 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1).
Page 88: Disassembly Reference Chart
5.2 Disassembly Reference Chart Use the chart below to determine the section number to be referenced when removing components from the computer. Table 5-1 Disassembly Sequence Chart 5.3 Preparing the Computer for Disassembly 5.4 Computer Feet 5.5 Mini PCI Slot Removing the Mini PCI Slot Cover Installing a Modem or Modem/Network Interface Card 5.6 Touch Button...
Page 89: Preparing The Computer For Disassembly
1. Undock the computer from the docking base. 2. Disconnect the AC Adapter and external devices. 3. Remove any battery packs inserted into the battery bay, DualBay (Armada E500 only), or MultiBay. 4. If installed, remove the diskette drive from the DualBay (Armada E500 only).
Page 90: Computer Feet
5.4 Computer Feet The base feet are oblong, adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastic Kit. Computer Feet Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable...
Page 91: Mini Pci Slot
5.5 Mini PCI Slot Modem and Modem/Network Interface Card Spare Part Number Information Mini PCI V. 90 modem card 121895-001 Mini PCI V. 90 modem/Network Interface Card 153207-001 Removing the Mini PCI Slot Cover 1. Prepare the computer for disassembly (Section 5.3). 2.
Page 92 Installing a Modem or Modem/Network Interface Card 1. Remove the mini PCI slot cover. 2. Remove the two screws that secure the modem or modem/NIC to the system board (Figure 5-4). 3. Make sure the appropriate RJ11/RJ45 cover(s) are removed from the base enclosure.
Page 93: Touch Button
5.6 Touch Button Touch Button Spare Part Number Information Touch Button without TouchPad 159530-001 (Armada E500 only) Touch 3 Button with TouchPad 188645-001 Touch Button with TouchPad 135227-001 Removing the Touch Button 1. Prepare the computer for disassembly (Section 5.3).
Page 94 Disconnect the touch button cable from the touch button (Figure 5-6). NOTE: The touch button cable is included in the Miscellaneous Plastic Kit. Touch Button Cable Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery...
Page 95: Keyboard
5.7 Keyboard Keyboard with Pointing Stick Spare Part Number Information (Armada E500 only) Keyboard with Pointing Stick 154876-XXX Brazilian -201 Italian -061 Spanish -071 Belgian -181 International -002 Swedish -101 Danish -081 Japanese -291 Swiss -111 French -051 Korean -AD1...
Page 96: Removing The Keyboard
Removing the Keyboard 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. Remove the screw that secures the keyboard (Figure 5-7). Figure 5-7. Removing the Keyboard Screw 5-10 Removal and Replacement Procedures...
Page 97 4. Turn the computer right side up with the front facing forward. 5. Open the computer. 6. Slide the four latches located along the top of the keyboard forward. 7. Swing the back edge of the keyboard up and forward (Figure 5-8).
Page 98 (Figure 5-9). 9. Disconnect the keyboard cable from the system board 10. (Armada E500 only) Release the ZIF connector that connects the pointing stick cable 11. (Armada E500 only) Disconnect the pointing device cable from the system board Figure 5-9.
Page 99: Memory
5.8 Memory The Compaq Armada E500 and Armada V300 Series feature two memory expansion slots, located under the keyboard. Depending on the computer model, one slot will contain a 64- or 32-MB memory expansion board. WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.
Page 100: Removing A Memory Expansion Board
Removing a Memory Expansion Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the keyboard (Section 5.7). 3. Spread the retaining tabs apart . The memory expansion board tilts upward (Figure 5-10). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 5.
Page 101: Installing A Memory Expansion Board
Installing a Memory Expansion Board All memory expansion boards are asymmetrically keyed (notched) to ensure correct positioning. Memory expansion boards can be used in either memory expansion slot. 1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle (Figure 5-11).
Page 102: Display
“CXX”, “CZQ”, “DC”, “DN9”, “DPB”, “DVR”, “FFD”, and config. codes “DN81”, “DN82”, “DN84”, “DN85”, “DJD3”, and “DJD4”. 13.3-inch, TFT, XGA (Armada E500 only) 167133-001 use only with config. codes beginning with “DNN” and config. code “DN83”.
Page 103: Removing The Display
Removing the Display 1. Prepare the computer for disassembly (Section 5.3). 2. Position the computer so the rear panel faces forward (Figure 5-12). 3. Remove the screws that secure the hinge cover and switch cover 4. Lift the hinge cover up and remove it.
Page 104 5. Open the computer as far as it will open. 6. Push the back of the switch cover up (Figure 5-13). 7. Position the computer so the front faces forward. 8. Swing the switch cover up and forward 9. Remove the switch cover. Figure 5-13.
Page 105 NOTE: The hinge and switch covers are spared in the Miscellaneous Plastics Kit. Switch and Hinge Cover Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers...
Page 106 12. Position the computer so the rear panel faces forward. 13. Remove the two screws that secure the display assembly to the base enclosure (Figure 5-15). NOTE: When these screws are removed, the display assembly is unsupported. Make sure to provide support for the display assembly when removing these screws.
Page 107: Real Time Clock (Rtc) Battery
5.10 Real Time Clock (RTC) Battery The RTC battery is spared in the Miscellaneous Plastics Kit. RTC Battery Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers...
Page 108: Led Board
5.11 LED Board LED Board Spare Part Number Information LED Board 159539-001 Removing the LED Board 1. Prepare the computer for disassembly (Section 5.3) 2. Remove the switch cover (Section 5.9). 3. Disconnect the display ground cables (Section 5.9) and RTC battery cable (Section 5.10) from the LED board.
Page 109: Top Cover
5.12 Top Cover Top Cover Spare Part Number Information Top Cover without TouchPad 159533-001 Removing the Top Cover 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: touch button (Section 5.6) keyboard (Section 5.7) display assembly (Section 5.9) LED board (Section 5.11).
Page 110 NOTE: The diskette drive bezel is spared in the Miscellaneous Plastic Kit. Diskette Drive Bezel Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers Front shield...
Page 111 7. Turn the computer top side up with the rear panel facing forward. 8. Remove the screw that secures the top cover to the base enclosure (Figure 5-20). 9. Disconnect the left and right speaker cables from the system board. Figure 5-20.
Page 112 10. Lift the back edge of the top cover and swing it forward (Figure 5-21). Figure 5-21. Removing the Top Cover 11. Remove the top cover. Reverse the removal procedure described above to replace the top cover. 5-26 Removal and Replacement Procedures...
Page 113: Front Shield
5.13 Front Shield The front shield is spared in the Miscellaneous Plastics Kit. Front Shield Spare Part Number Information Miscellaneous Plastics Kit, 159536-001 includes: Switch cover RJ-11 modem cover Hinge cover RJ-45 LAN cover Real time clock (RTC) battery Computer feet Touch button cable Display screw covers Front shield...
Page 114 3. Remove the screw that secures the front shield to base enclosure (Figure 5-22). 4. Lift the front edge of the front shield up and swing it toward the back of the computer Figure 5-22. Removing the Front Shield 5. Remove the front shield. Reverse the removal procedure described above to replace the front shield.
Page 115: Diskette Drive (Armada V300 Only)
5.14 Diskette Drive (Armada V300 only) Diskette Drive Spare Part Number Information Diskette drive 160537-001 Removing the Diskette Drive 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: touch button (Section 5.6) keyboard (Section 5.7) display assembly (Section 5.9) LED board (Section 5.11)
Page 116: System Board
Refer to Section 5.16 for voltage converter board removal procedures. System Board Spare Part Number Information Armada E500 only (all with 64 MB SDRAM) Intel Pentium III 700-MHz processor 190804-001 (use only with config.
Page 117: Removing The System Board
System Board continued Armada V300 only Intel Celeron 500-MHz processor with 177748-001 64 MB SDRAM (use only with config. codes beginning with “DVR”) Intel Celeron 466-MHz processor with 177747-001 64 MB SDRAM (use only with config. codes beginning with “DVP”) Intel Celeron 466-MHz processor with 160535-001 64 MB SDRAM...
Page 118 2. Turn the computer bottom side up with the front facing forward. 3. Disconnect the battery terminal cable from the system board (Figure 5-24). Figure 5-24. Disconnecting the Battery Terminal Cable 5-32 Removal and Replacement Procedures...
Page 119 4. Turn the computer top side up with the rear panel facing forward. 5. Remove the two bushing guides that secure the system board to the I/O bracket (Figure 5-25). 6. Remove the three screws that secure the system board to the base enclosure.
Page 120: Voltage Converter Board
5.16 Voltage Converter Board IMPORTANT: When replacing the system board, remove the voltage converter board and retain it for use on the new system board. A new voltage converter board is not shipped with the new system board. Voltage Converter Board Spare Part Number Information Voltage converter board 152928-001...
Page 121 3. Lift the left and right edges of the voltage converter board to disconnect it from the system board (Figure 5-26). Figure 5-26. Removing the Voltage Converter Board 4. Remove the voltage converter board. Reverse the removal procedure described above to replace the voltage converter board.
Page 122: Removing The Fan
5.17 Fan IMPORTANT: The fan is to be replaced only by central repair depot personnel. Spare Part Number Information 159535-001 Removing the Fan 1. Prepare the computer for disassembly (Section 5.3) and, in the order below, remove the following components: modem or modem/Network Interface Card (Section 5.5) touch button (Section 5.6) keyboard (Section 5.7)
Page 123 3. Remove the six screws that secure the fan and heat sink to the system board (Figure 5-27). 4. Disconnect the fan cable from the system board 5. Remove the fan and heat sink from the system board Figure 5-27. Removing the Fan and Heat Sink Removal and Replacement Procedures 5-37...
Page 124 6. Remove the two screws that secure the fan to the heat sink (Figure 5-28). 7. Remove the fan from the heat sink Figure 5-28. Removing the Fan Reverse the removal procedure described above to replace the fan and heat sink. 5-38 Removal and Replacement Procedures...
Page 125 This chapter provides physical and performance specifications for the Armada E500 and Armada V300 Personal Computers. Dimensions Height 1.65 in. 41.8 cm Depth 9.99 in 316.0 cm Width 12.40 in 254.0 cm Weight 5.7 to 7.0 pounds, 2.60 to 3.20 kilograms,...
Page 126 continued Altitude (unpressurized) Operating 0 to 10,000 ft. 0 to 3048 m. Nonoperating 0 to 30,000 ft. 0 to 9144 m. Shock Operating 10 G, 11 ms, half sine Nonoperating 240 G, 2 ms, half sine Vibration Operating 0.5 G zero to peak, 10 to 500 Hz, 0.25 oct/min. Nonoperating 1.5 G zero to peak, 10 to 500 Hz, 0.50 oct/min.
Page 127 Dimensions Height 7.98 in. 20.28 mm Width 10.64 in. 27.03 mm Diagonal 13.30 in. 33.79 mm Number of Colors Up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits minimum, 150 nits typical Pixel Resolution Pitch 0.264 × 0.264 MM Format 1024 ×...
Page 128 Dimensions Height 9.70 in. 24.60 cm. Width 7.24 in. 18.40 cm. Diagonal 12.10 in. 30.70 cm. Number of Colors Up to 16.8 million Contrast Ratio 150:1 Brightness 120 nits minimum, 150 nits typical Pixel Resolution Pitch 0.300 × 0.300 mm Format 800 ×...
Page 129 Transfer rates Interface (mbytes/sec) 16.6 16.6 16.6 16.6 16.6 Media (mbits/sec) 111.4 - 77.0 - 69.0 - 38.5 - 27.6 - 186.3 129.8 118.0 64.9 46.5 NOTE: Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details.
Page 130 Light On system Height 0.5 in. / 12.7 mm Bytes per Sector Sectors per Track High Density 18 (1.44 MB) / 15 (1.2 MB) Low Density Tracks per Side High Density 80 (1.44 MB) / 80 (1.2 MB) Low Density Read/Write Heads Average Seek Times Track-to-Track (high/low)
Page 131 CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (Single/Multi-session) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge .59 in. / 15 mm 12 cm, 8 cm 1.2 mm 1.6 µm...
Page 132 DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form 1 and Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) .59 in. / 15 mm 12 cm, 8 cm 1.2 mm .74 µm Access Time...
Page 133 1.68 MB 1.44 MB 1.2 MB 1.2 MB 720 KB 1,720,320 1,474,560 1,261,568 1,228,800 737,280 1,024 3,360 2,880 1,232 2,400 1,440 Optical servo tracks/surface Sectors/track Sector interleave Spare sectors Zones (each side) Average 70 ms 70 ms 70 ms 70 ms 70 ms random seek Track-to-track...
Page 134 Continued 1.68 MB 1.44 MB 1.2 MB 1.2 MB 720 KB Motor RPM 720± 720± 720± 720± 720± 0.5% 0.5% 0.5% 0.5% 0.5% Motor start time 800 ms 800 ms 800 ms 800 ms 800 ms Track density 135 TPI 135 TPI 135 TPI 135 TPI...
Page 135 Dimensions 9-cell primary battery pack Height .81 in. 2.05 cm Length 5.60 in. 14.30 cm Width 3.80 in. 9.60 cm Weight 1.01 lb. 462 g 6-cell primary battery pack Height .81 in. 2.05 cm Length 5.60 in. 14.30 cm Width 3.80 in.
Page 136 NOTES: PCMCIA cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. * Default configuration; audio possible configurations are: IRQ5, IRQ7, IRQ9, IRQ10, or none.
Page 137 Continued...
Page 138 Continued...
Page 139 640 K 00000000 - 0009FFFF Base Memory 128 K 000A0000 - 000BFFFF Video Memory 48 K 000C0000 - 000CBFFF Video BIOS 160 K 000C8000 - 000E7FFF Unused 64 K 000E8000 - 000FFFFF System BIOS 15 M 00100000 - 00FFFFFF Extended Memory 58 M 01000000 - 047FFFFF Super Extended Memory...
Page 140 appendix ONNECTOR SSIGNMENTS Table A-1 RJ-11 Connector Signal NC_J3A NC_J3B RING NC_J3C NC_J3D Unused Unused Table A-2 Serial Connector Signal Signal Carrier Detect Data Set Ready Receive Data Ready to Send Transmit Data Clear to Send Data Terminal Ready Ring Indicator Ground Connector Pin Assignments...
Page 141 Table A-3 Microphone Jack Connector Signal Audio in Ground Table A-4 Stereo Speaker/Headphone Jack Connector Signal Audio out Ground Table A-5 Stereo Line-in Jack Connector Signal Audio in Ground Connector Pin Assignments...
Page 142 Table A-6 Parallel Connector Signal Signal Strobe Auto Linefeed Data Bit 0 Error Data Bit 1 Initialize Printer Data Bit 2 Select In Data Bit 3 Ground Data Bit 4 Ground Data Bit 5 Ground Data Bit 6 Ground Data Bit 7 Ground Acknowledge Ground...
Page 143 Table A-7 Docking Connector Signal Signal EBOXL XA3/R IN AGND MID0/MIC IN EBOXS1 AUGND XA0/L OUT AGND XSD/MIC SN GREEN XA1/R OUT AGRD BLUE AGND EXPCLK2 VSYNC +3.3V HSYNC EXPCLK0 DDC DAT +5V (8051VCC) DDC CLK EXPCLK EBOXS2 INDEX RDATA EBOXL TRK0 EBOXL /GND...
Page 144 Table A-7 continued Signal Signal INIT LD6 PS2 VCC SLCTIN LD7 SERIRQ PS2 CLK PDATA0 LD8 EXPREQ PDATA1 LD9 AD[29] PDATA2 LD10 AD[31] PDATA3 LD11 AD[30] AD[28] PDATA4 LD12 AD[26] PDATA5 LD13 PDATA6 LD14 AD[24] PDATA7 LD15 AD[22] AD[20] ERROR LCLK AD[18] RXD1 LVREQ AD[16]...
Page 145 Table A-7 continued Signal Signal RSVD1/M CTRL2 AD[12] XSC/L OUT SN AD[10] RSVD2/M OFF HOOK AD[08] KB DATA MGND AD[07] STANDBY AD[05] M DRZP AD[03] M DRXN AD[01] VBATT EXPGNT CBE3 VBATT CBE2 IRDY VBATT DEVSEL PS2 DATA LOCK VBATT OERR AD[25] SERR...
Page 146 Table A-8 External Keyboard/Mouse Connector Connector Signal Keyboard/Mouse DATA Keyboard/Mouse DATA Ground +5 VDC Keyboard/Mouse CLK Keyboard/Mouse CLK Table A-9 External Monitor Connector Signal Signal Red Analog Green Analog Ground Blue Analog DDC Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Clock Ground...
Page 147 OWER EQUIREMENTS The wide range input feature of the Armada E500 and Armada V300 Series of Personal Computers permits them to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord sets received with the computers meets the requirements for use in the country where the equipment is purchased.
Page 148 Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland United Kingdom United States 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm 2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 149 1-16 installing, 5-6 Asset Management, 1-10 Type II V.90 asset tag number, 1-10 spare part number, 3-9, 5-5 audio bass port Compaq illustrated, 1-14 utilities, 2-9 computer components bottom, 1-24 keyboard, 1-20, 1-22 battery left side, 1-16...
Page 150 device display assembly options, 2-13 spare part number, 5-16 security, 2-12 docking diagnostics, 2-9 connector disassembly illustrated, 1-18 preparing the computer, 5-3 pinout, A-4 reference chart, 5-2 DualBay diskette drive, 5-29 illustrated, 1-14 bezel DVD-ROM drive illustrated, 3-2, 3-10 illustrated, 3-11 removing, 5-23 spare part number, 3-9, 3-11 cable...
Page 151 grounding Info Messenger, 2-17 equipment, 4-5 infrared methods, 4-5 port illustrated, 1-16 initialization default settings, 2-15 Intelligent Manageability, 1-10 hard drive Asset Management, 1-10 10.0 GB Configuration Management, 1-13 spare part number, 3-9, 3-11 Fault Management, 1-11 12.0 GB alerts, 1-12 spare part number, 3-9, 3-11 Security Management, 1-12 18.0 GB...
Page 152 mini PCI slot, 5-5 cover illustrated, 1-24, 3-2 maintenance removing, 5-5 updating system, 2-17 miscellaneous maintenance and service guide spare part numbers, 3-12 spare part number, 3-12 Miscellaneous Plastics Kit mass storage devices components illustrated, 3-11 illustrated, 3-2, 3-10 spare part numbers, 3-11 spare part number, 3-3, 3-10 memory, 5-13 Miscellaneous Screw Kit...
Page 153 POST (Power-On Self-Test), 2-4 error messages, 2-4 network interface card power illustrated, 3-2 cord installing, 5-6 set requirements, B-1 Type II V.90 spare part number, 3-12 spare part number, 3-9 default settings, 2-16 light installing, 5-6 illustrated, 1-14 NIC card management, 1-13 illustrated, 3-2 levels, 1-13...
Page 154: Service Considerations
illustrated, 1-16 suspend button scroll lock illustrated, 1-20 light illustrated, 1-22 illustrated, 1-14 light switch cover illustrated, 1-22 illustrated, 3-2, 3-10 security removing, 5-18 cable slot system illustrated, 1-16 IDs, 2-12 default settings, 2-16 ROM updates, 2-17 Security Management, 1-12 system board, 5-29 serial Celeron 400-MHz processor, STN, 32...
Page 155: Workstation Precautions
1-14 illustrated, 1-18 tools, 4-1 top cover, 5-23 connector illustrated, 3-4 illustrated, 1-18 removing, 5-23 utilities, Compaq, 2-9 spare part number, 3-5, 5-23 touch button illustrated, 3-4 removing, 5-7 voltage converter board, 5-34 spare part number, 3-5, 5-7 illustrated, 3-6...

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Armada v300 series

Compaq Armada E500 Series Maintenance And Service Manual

Chapter 1 P D

Chapter 2 T

Chapter 3 ILLUSTRATEDPARTSCATALOG

Chapter 5 R R

Chapter 4 REMOVAL ANDREPLACEMENTPRELIMINARIES

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