Compaq Armada M300 Series Reference Manual
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Compaq Armada M300 Series Reference Manual

Compaq Armada M300 Series Reference Manual

Compaq personal computer reference guide
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Compaq Armada M300
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Summary of Contents for Compaq Armada M300 Series

  • Page 1 Compaq Armada M300 Series of Personal Computers Reference Guide...
  • Page 2 Thank you for choosing Compaq! Please help us provide quality support information by completing and returning this postage-paid questionnaire. 1. Were you able to set up the computer using the setup poster? No If not, at what point did you begin to have difficulty? 2.
  • Page 3 IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 400 HOUSTON, TX POSTAGE WILL BE PAID BY ADDRESSEE COMPAQ COMPUTER CORPORATION ATTN: Portable PC Marketing Comm. Emily Perlman, MC 130805 P O BOX 692000 HOUSTON TX 77269-9976 Perf...
  • Page 4 Compaq Armada M300 Series Reference Guide First Edition (June 1999) Part Number 113733-001 Compaq Computer Corporation...
  • Page 5 The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Compaq, Armada, Compaq Insight Manager, ROMPaq, and PaqFax are registered U. S. Patent and Trademark Office.

  • Page 6: Table Of Contents

    Contents About This Guide Text Conventions ... xiii Symbols in Text ... xiv Chapter 1 Getting Started Finding Information ... 1-1 Identifying Packing Box Contents... 1-1 Chapter 2 Taking a Look at the Computer Top Components ... 2-1 Left Side Components... 2-3 Right Side Components...
  • Page 7 Using the Keyboard continued Using the Embedded Numeric Keypad ... 3-6 Toggling the Keypad On and Off... 3-6 Operating the Keypad Keys as Standard Keys... 3-6 Enabling the Keypad at Startup... 3-7 Chapter 4 Managing Power Selecting a Power Source... 4-1 Beginning, Leaving, or Resuming Your Work...
  • Page 8 Chapter 5 Upgrading Your Computer Memory... 5-1 Managing Random Access Memory (RAM) ... 5-1 Removing or Inserting a Memory Expansion Board... 5-2 Hard Drives... 5-6 Removing the Primary Hard Drive ... 5-6 Inserting the Primary Hard Drive... 5-7 Caring for Drives ... 5-9 Changing the Startup Sequence with MultiBoot...
  • Page 9 viii Using an Internal Modem continued Using the Modem While Traveling Internationally... 7-5 Using a Country-Specific Modem Adapter... 7-5 Selecting a Country-Specific Modem Configuration... 7-6 Travel Connection Checklist... 7-6 Chapter 8 Using PC Cards Configuring a PC Card... 8-1 Inserting or Removing a PC Card ... 8-1 Inserting a PC Card...
  • Page 10 Updating the System ... 13-1 Obtaining Customized Update Information with Info Messenger... 13-1 Obtaining Software Updates and Enhancements by Subscription... 13-1 Obtaining Software Updates from the Compaq Internet Site... 13-2 Updating the System ROM ... 13-2 Reinstalling Software... 13-4 Replacing the Lithium Real Time Clock Battery ... 13-4 Caring for the Computer ...
  • Page 11 Chapter 14 Configuration and Diagnostic Utilities Selecting Computer Setup or Compaq Diagnostics for Windows... 14-1 Using Computer Setup ... 14-2 Selecting from the File Menu... 14-2 Selecting from the Security Menu... 14-3 Selecting from the Advanced Menu... 14-5 Using Compaq Diagnostics for Windows ... 14-6 Displaying System Information ...
  • Page 12 Appendix B Regulatory Notices Regulatory Agency Series Numbers ... B-1 Telecom Network Approvals ... B-2 Federal Communications Commission Notice... B-2 Modifications ... B-2 Cables ... B-3 Declaration of Conformity for Products Marked with the FCC Logo (United States only) ... B-3 Canadian Notice...
  • Page 13 Appendix D Specifications Computer Dimensions... D-1 Operating Environment... D-1 Rated Input Power... D-2 Port and COM Port Settings... D-2 Modem Specifications... D-3 Index...

  • Page 14: About This Guide

    About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT FILENAMES Menu Options, Command Names,...

  • Page 15: Symbols In Text

    xiv About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 16: Getting Started Finding Information

    To access additional information about the computer Select StartÅCompaq Information Center. Go to the Compaq Internet site at https://www.compaq.com. To contact Compaq customer support, refer to Appendix A in this Reference Guide. Identifying Packing Box Contents The contents of the packing box vary by geographic region and by the computer hardware configuration ordered.
  • Page 17 Power cord AC Adapter Modem cable (internal modem models only) Identifying Hardware Components Component Compaq Armada M300 Personal Computer. Allows a diskette to be used with the computer. Connects external diskette drive to the computer parallel port. Connects AC Adapter to AC electrical outlet.
  • Page 18 Identifying Hardware Components Country-specific modem adapter (provided with internal modem models by region as required) 3-to-2-prong plug adapter (Japan only) Hard drive (inserted in computer hard drive bay) Battery pack (installed on rear of computer) Continued Adapts modem cable for use with non- RJ-11 telephone jacks.

  • Page 19: Taking A Look At The Computer

    Chapter 2 Taking a Look at the Computer Top Components Component Display switch Scroll lock light Caps lock light Num lock light Hard drive light Diskette drive light Top Components Function Turns off the computer display if the computer is closed while on. On: Scroll lock is on.
  • Page 20 Taking a Look at the Computer Top Components Internal microphone Suspend button** Windows application key Battery light Power/suspend light Right-click button Left-click button TouchPad Microsoft logo key *In Windows 98 the term Standby replaces the term Suspend. **In Windows 98 the term sleep button replaces the term suspend button. Continued Supports audio input when the display is open or closed.

  • Page 21: Left Side Components

    Left Side Components Component RJ-45 jack* Power connector Power button Vents Security cable slot Hard drive bay *WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a telephone cable into the Ethernet RJ-45 jack. Left Side Components Function Connects the network cable.

  • Page 22: Right Side Components

    Taking a Look at the Computer Right Side Components PC Card slot Air intake vents Air exhaust vents RJ-11 jack (internal modem models only) Right Side Components Component Supports 32-bit (CardBus) and 16-bit PC Cards. Cool internal components. Cool internal components. Connects the modem cable to an internal modem.

  • Page 23: Front Components

    Front Components Component Display release latch Stereo speaker/headphone jack Microphone jack Power/suspend light Front Components Function Opens the computer. Connects stereo speakers, headphones, or headset audio. Connects a single sound channel microphone. On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Suspend.

  • Page 24: Rear Components

    Taking a Look at the Computer Front Components Battery light Rear Components USB connector Serial connector Parallel connector External monitor connector Infrared port Continued On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition.

  • Page 25: Bottom Components

    Hard drive release latch Modem compartment Bottom Components Function Produces sound. Identifies computer; needed when you call Compaq customer support. Provides battery power to automatically display the date and time. Release the primary battery pack. Connects the computer to a docking base.

  • Page 26: External Diskette Drive

    IMPORTANT: If you are using Windows 95, Windows 98, or Windows NT 4.0 preinstalled by Compaq, you do not need to turn off the computer before connecting or disconnecting the external diskette drive to the computer. If you installed Windows 95, Windows 98, or Windows NT 4.0 that you...

  • Page 27: Disconnecting The Diskette Drive

    Disconnecting the Diskette Drive To disconnect the external diskette drive from the computer: Remove the diskette from the diskette drive. Unscrew the small end of the drive cable from the external diskette drive . Unscrew the large end of the drive cable from the parallel port on the rear of the computer .

  • Page 28: Using The Keyboard

    Chapter 3 Using the Keyboard Using the Pointing Device The built-in TouchPad functions with any software that supports a Microsoft- compatible mouse. NOTE: If you are using software that does not support a Microsoft-compatible mouse, select AdvancedÅDevice Options in Computer Setup, then select the Disable Multiple Pointing Devices check box.

  • Page 29: Navigating With The Touchpad

    Using the Keyboard Navigating with the TouchPad Move the mouse pointer Increase or decrease cursor speed Right-, left-, or double-click Highlight an item* Select text or an object* Activate a selection* Select, then drag and drop an item* *To perform this task exactly as you would with an external mouse, use the left-click button like an external mouse left-click button.

  • Page 30: Setting Touchpad Preferences

    Setting TouchPad Preferences To access all TouchPad features and settings including mouse trails, cursor speed, double-click pace, and Windows 98 single-click mode, select StartÅ SettingsÅControl PanelÅMouse. Using Hotkeys Hotkeys are preset combinations of the Fn key take you to frequently used system functions. The icons on the function keys (F1-F10) represent these functions.

  • Page 31: Hotkey Quick Reference

    Using the Keyboard Task Switch the display and image. Adjust system volume. Initiate Quick Controls. Set a power conservation level. View battery charge status. Adjust screen brightness. Display system information. Stretch text. Switching the Display and Image In Windows 95 or Windows NT 4.0 toggle Fn+F4 to switch the image among the computer display, an external display, and simultaneous display.
  • Page 32 Initiating Quick Controls Quick Controls security features disable the keyboard and pointing device and clear the screen. Before you can use Quick Controls, you must set a power-on password and enable Quick Control preferences. For instructions, refer to Chapter 11. To initiate Quick Controls manually, press Fn+F6.

  • Page 33: Enabling The Eurocurrency Symbol

    Using the Keyboard Adjusting Screen Brightness Press Fn+F10 to adjust the brightness of the computer screen with an onscreen slide button or with the arrow keys. Displaying System Information Press Fn+Esc to display information about system hardware components and software version numbers. The number beside System BIOS is the version number of your NOTE: system ROM.

  • Page 34: Using The Embedded Numeric Keypad

    Using the Embedded Numeric Keypad Toggling the Keypad On and Off To convert the embedded numeric keypad section keyboard to a numeric keypad, press Fn+Num Lk When the embedded numeric keypad is enabled, the characters upper-right on the keypad keys are active and the Num Lk light is on.

  • Page 35: Enabling The Keypad At Startup

    Using the Keyboard Enabling the Keypad at Startup To set the computer to start up with the embedded numeric keypad enabled: 1. Turn on or restart the computer, then press F10 when the blinking cursor appears in the upper-right corner of the screen. To change the language, press F2.

  • Page 36: Managing Power

    Chapter 4 Managing Power Selecting a Power Source Work within installed software applications WARNING: To reduce the risk of personal injury, electric shock, fire, or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the equipment into a grounded (earthed) electrical outlet that is easily accessible at all times.
  • Page 37 Managing Power Selecting a Power Source Charge a battery pack in the computer Calibrate a battery pack Modify system software Continued External power supplied through AC Adapter Optional docking base Optional Automobile Power Adapter/Charger External power supplied through AC Adapter Optional docking base External power supplied through the AC Adapter...

  • Page 38: Beginning, Leaving, Or Resuming Your Work

    Beginning, Leaving, or Resuming Your Work You will observe the power button , Suspend button , Fn key power/suspend light as you turn the computer on or off or place it in Suspend (Standby) or Hibernation. Suspend, called Standby in Windows 98, is an energy-saving feature that reduces power to system components that are not being used.
  • Page 39 Managing Power If the computer will be disconnected from external power for more than two weeks—To extend the useful life of the battery pack, shut down the computer, then remove the battery pack and store it in a cool, dry place. If you plan to resume within two weeks—Initiating Hibernation clears the screen, saves your work to the hard drive, and uses less power than Suspend (Standby).

  • Page 40: Managing Low-Battery Conditions

    Beginning, Leaving, or Resuming Your Work Initiate Hibernation Restore from Hibernation *In Windows 98 the term Standby replaces the term Suspend. **In Windows 98 the term sleep button replaces the term suspend button. Managing Low-Battery Conditions Identifying Low-Battery Conditions When a battery pack that is the only source of power available to the computer reaches a low-battery condition The system beeps 5 times.

  • Page 41: Resolving Low-Battery Conditions

    Managing Power Resolving Low-Battery Conditions If external power is available, do one of the following Connect the computer to an electrical outlet with the AC Adapter. Dock the computer and mobile expansion unit in a docking base that is connected to external power. Plug an optional Automobile Power Adapter/Charger into the power connector on the computer and into a vehicle cigarette lighter receptacle.

  • Page 42: Restoring From Hibernation After Resolving A Critical Low-Battery Condition

    If neither external power nor a charged battery pack is available— Press Fn + suspend button to initiate Hibernation Save your work, then shut down the computer. Restoring from Hibernation After Resolving a Critical Low-Battery Condition Press the power button. If the computer does not have enough power to restore your work, Press Ctrl+Alt+Del to abort the restoration.

  • Page 43: Monitoring The Charge In A Battery Pack

    Managing Power The battery light, shown below, turns on while the battery pack is charging and turns off when the battery pack is fully charged. To increase the accuracy of all battery charge displays— Allow a battery pack to discharge to the low-battery level through normal use before charging it.

  • Page 44: Using The Battery Charge Level Lights

    Using the Battery Status Tab To access the Battery Status tab, select StartÅSettingsÅControl PanelÅpower icon (named Power, Power Management, or Compaq Power, depending on your operating system)ÅBattery Status tab. To display the location of a listed battery, select the corresponding battery icon.

  • Page 45: Using The Power Or Power Meter Tab

    In Windows NT 4.0— View the total battery power remaining in the system. Open the Compaq Power Properties window. Using the Power or Power Meter Tab The power tab, called the power meter tab in Windows 98, is available in Windows 95 and Windows 98.

  • Page 46: Calibrating A Battery Pack

    In Windows 98 select StartÅSettingsÅControl PanelÅ Power ManagementÅPower Meter tab. To view the combined percent of total power remaining in all battery packs in the system, clear the Show the Status of All Batteries check box. To view the percent of total power remaining in each battery pack in the system, select the Show the Status of All Batteries check box.

  • Page 47: Running A Calibration

    PanelÅPowerÅBattery Calibration tab. In Windows 98 select StartÅSettingsÅControl PanelÅPower ManagementÅBattery Calibration tab. In Windows NT 4.0 select StartÅSettingsÅControl PanelÅCompaq PowerÅBattery Calibration tab. CAUTION: To prevent loss of work, ensure that the computer remains connected to AC power throughout a calibration.

  • Page 48: Stopping A Calibration

    View the calibration reports in the Status column. The battery numbers in the Battery column correspond to the following locations: Battery Number 4. Select any location number with “Needs calibration” beside it in the Status column. 5. Select the Start Calibration button. Stopping a Calibration Shut down the computer or select the Stop Calibration button on the Battery Calibration tab.

  • Page 49: Removing The Primary Battery Pack

    4-14 Managing Power Removing the Primary Battery Pack If the computer is on, save your work and initiate Hibernation or shut down the computer. Turn the computer bottom side up and tilt the battery pack so it lies flat (covering all ports on the rear of the computer). Slide in the two battery latches toward each other.

  • Page 50: Installing The Primary Battery Pack

    4. Rotate the battery pack 90 degrees , and lift up the battery pack from the computer . Installing the Primary Battery Pack If the computer is on, save your work and initiate Hibernation or shut down the computer. Turn the computer bottom side up. 4-15...
  • Page 51 4-16 Managing Power Slide in the two battery latches toward each other.

  • Page 52: Storing The Battery Pack

    4. Push the battery pack onto the computer until the contacts connect , and rotate the battery pack 90 degrees toward the back of the computer . Slide the two battery latches out (away from each other) . Storing the Battery Pack If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery pack(s).

  • Page 53: Using Power Preferences

    4-18 Managing Power Storage Time Less than 1 month No more than 3 months Unlimited Using Power Preferences You can increase, decrease, and allocate the power used by the computer by setting power preferences. Increasing power increases performance, while decreasing power conserves energy and extends the running time from a battery pack.

  • Page 54: Setting Power Preferences In Windows 95 Or Windows Nt 4.0

    Suspend timeout System idle timeout Processor speed Screen brightness Procedure from Control Panel Select Power (or Compaq Power in Windows NT)ÅBattery Conservation Settings tab, then select a conservation level: High provides maximum battery conservation.
  • Page 55 Energy Save Monitor check box. NOTE: You will not be logged off a network when the monitor enters low- power mode. Select Power (or Compaq Power in Windows NT)ÅBattery Conservation Settings tab, then select the On or Off button. Select Power (or Compaq Power in Windows NT)ÅHibernation tab, then...

  • Page 56: Setting Power Preferences In Windows 98

    To set a screen brightness level that applies when the computer is running on a battery pack—Select Power ManagementÅBattery Conservation Settings tab, then select a percent from the Brightness drop-down list. Continued Select Power (or Compaq Power in Windows NT)ÅHibernation tab, then select Standby in the Timeout drop-down list.

  • Page 57: Turning Auto Insert Notification On Or Off

    Managing Power If you are accustomed to running Windows 95 or Windows NT 4.0 on a Compaq portable computer—You will find most of the power options you formerly accessed in Power Properities in the Windows 98 Power Management Properties window. However, in windows 98 Processor speed is managed by the operating system.

  • Page 58: Conserving Battery Power In Windows 95

    If you leave your work, initiate Suspend (Standby) or Hibernation or shut down the computer. Remove PC Cards you are not using. Use the Fn+F10 hotkeys to quickly raise and lower display brightness as you work. Run the computer on external power while formatting a diskette. When using the computer with the mobile expansion unit and a CD- ROM or DVD-ROM drive is in the system, select StartÅSettingsÅControl PanelÅSystemÅDevice ManagerÅCD-ROM...

  • Page 59: Conserving Battery Power In Windows Nt 4.0

    For more information about infrared, refer to Chapter 10. Conserving Battery Power in Windows NT 4.0 Select the Start buttonÅSettingsÅControl PanelÅCompaq PowerÅBattery Conservation Settings tab, then select the High or Custom conservation level. If Custom is selected, enter lower settings.

  • Page 60: Upgrading Your Computer

    In Windows NT 4.0 select StartÅProgramsÅ Administrative ToolsÅCompaq Diagnostics. You can increase RAM with optional memory expansion boards. For ordering information, go to the Compaq Internet site at https://www.compaq.com or refer to Appendix A to contact a Compaq authorized dealer, reseller, or service provider.

  • Page 61: Removing Or Inserting A Memory Expansion Board

    WARNING: The memory compartment and the real time clock battery compartment are the only user-accessible internal compartments on the computer. All other areas that require a tool to access should be opened only by a Compaq authorized service provider. WARNING: Failure to unplug the power cord and remove...
  • Page 62 Gently press down on each of the three tabs along the top edge of the keyboard , then lift along the top edge to raise the keyboard at a 45-degree angle from the computer . 5. If applicable, turn back the memory insulator.
  • Page 63 Upgrading Your Computer 6. To remove the memory board, pull away the plastic retention clips on each side of the memory expansion board . The memory expansion board tilts upward. 7. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle .
  • Page 64 To add a memory board, insert the memory expansion board into the empty memory expansion slot at a 45-degree angle . Then slide it gently into place until it is seated while tilted. NOTE: All memory expansion boards supported by the computer are keyed (notched) to ensure correct positioning.

  • Page 65: Hard Drives

    Upgrading Your Computer Hard Drives NOTE: The primary hard drive cannot be used in the mobile expansion unit MultiBay. For information on using hard drives in the mobile expansion unit MultiBay, refer to Chapter 6. Removing the Primary Hard Drive If the computer is on, save your work and shut down the computer.

  • Page 66: Inserting The Primary Hard Drive

    3. Pull up on the drive’s front bezel , and slide the hard drive from the bay Inserting the Primary Hard Drive If the computer is on, save your work and shut down the computer. NOTE: If you are unsure whether the computer is off or in Hibernation, turn the computer on by pressing the power button, then shut it down.
  • Page 67 Upgrading Your Computer 3. Slide the hard drive into the bay until the connector is seated , then push the drive’s front bezel down to secure the drive . 4. Insert the hard drive screw into the computer .

  • Page 68: Caring For Drives

    Caring for Drives Changing the Startup Sequence with MultiBoot When the computer is attached to the mobile expansion unit and more than one drive is in the system, the computer selects the drive to start from by searching for, first, a bootable CD-ROM or DVD-ROM; second, a bootable diskette; and third, a bootable hard drive.
  • Page 69 5-10 Upgrading Your Computer The computer can start from Any bootable hard drive in the computer or diskette in the external diskette drive. Any bootable diskette (but not a SuperDisk LS-120 drive diskette) or hard drive in a docking base. Any bootable CD-ROM or DVD-ROM in a docking base.

  • Page 70: Docking Devices

    In addition to the mobile expansion unit, the computer can also be used with other compatible Compaq docking devices. The computer must be docked in the mobile expansion unit before docking the entire system to a docking device. For more information on the individual docking solutions, contact your local authorized Compaq reseller or provider.

  • Page 71: Mobile Expansion Unit (Available On Select Models)

    Chapter 6 Mobile Expansion Unit (available on select models) Connecting the Computer To connect the computer to the mobile expansion unit: Close computer display 2. Align the tabs in front of the computer with the computer tabs on the mobile expansion unit . Lower the computer onto the expansion connector NOTE: Firmly press down on the rear of the computer to ensure the computer and the mobile expansion unit are connected.

  • Page 72: Disconnecting The Computer

    Mobile Expansion Unit (on select models) 3. Slide the display latch to open the computer . Disconnecting the Computer To disconnect the computer from the mobile expansion unit, follow these steps: Close the computer display.

  • Page 73: Docking And Undocking To A Compatible Docking Device

    Your computer must be attached to the mobile expansion unit before the system can be docked to another docking device. Docking the system to the docking device provides a permanent desktop workstation. Consult the docking device installation and operations guide or your Compaq authorized dealer for more information about docking and undocking.

  • Page 74: Turning Equipment On And Off

    Mobile Expansion Unit (on select models) Turning Equipment On and Off When the computer and mobile expansion unit are connected, turn the equipment on and off using the power button on the computer. If the computer and the mobile expansion unit are docked to a docking device, follow the instructions in the docking device guide for turning equipment on and off.

  • Page 75: Connecting External Devices

    To connect the AC Adapter, do the following: Connect the AC adapter to the power connector on the left side of the mobile expansion unit . Connect the AC power cord to the adapter . Plug the power cord into an electrical outlet . Connecting External Devices To connect devices to the mobile expansion unit: Turn off power to the computer, expansion unit, and all devices.

  • Page 76: Operating External Devices

    Diskette Drive Bay on the front left side of the unit. IMPORTANT: NT 4.0 preinstalled by Compaq, you do not need to turn off the computer before removing a diskette drive, CD-ROM drive, DVD-ROM drive, LS-120 drive, hard drive, or battery pack from the mobile expansion unit. If you installed Windows 95, Windows 98, or Windows NT 4.0 that you purchased...

  • Page 77: Drives Support

    Drives Support Bay Device Hard Drive Diskette Drive CD-ROM Drive DVD-ROM Drive SuperDisk LS-120 Drive Extra Battery Pack Removing a MultiBay Device To remove a device from the MultiBay in the mobile expansion unit: If the MultiBay device is a drive, remove any DVD, CD, or diskette disc from it.

  • Page 78: Inserting A Multibay Device

    Mobile Expansion Unit (on select models) Slide forward the MultiBay release latch mobile expansion unit. Pull the MultiBay device from the MultiBay . Inserting a MultiBay Device To insert a device into the MultiBay in the mobile expansion unit, be sure the drive connector is facing in, then slide the MultiBay device into the MultiBay until the connector is seated.

  • Page 79: Removing The Diskette Drive From The Diskette Drive Bay

    Removing the Diskette Drive from the Diskette Drive Bay To remove the diskette drive from the Diskette Drive Bay in the mobile expansion unit: Remove the diskette from the diskette drive. Slide forward the diskette drive release latch . Slide the diskette drive from the bay .
  • Page 80 6-10 Mobile Expansion Unit (on select models)

  • Page 81: Inserting The Diskette Drive Into The Diskette Drive Bay

    Inserting the Diskette Drive into the Diskette Drive Bay To insert the diskette drive into the Diskette Drive Bay in the mobile expansion unit: Remove the drive connector cord from the external diskette drive that came with the computer. With the drive connector facing in, slide the diskette drive into the Diskette Drive Bay until the connector is seated.

  • Page 82: Using An Internal Modem (Available On Select Models)

    Using an Internal Modem (available on select models) Connecting the Modem Cable The Compaq internal modem must be connected to a standard (analog) telephone line. IMPORTANT: Immediately disconnect an accidental connection to a digital line, such as an office PBX line.

  • Page 83: Selecting Communications Software

    Recommended Settings Model— Select StartÅSettingsÅControl PanelÅModem Enter the initialization string AT&F1&D2&C1E0V1S0=0. NOTE: Newer initialization strings may be available from the Compaq Internet site at https://www.compaq.com. COM port settings—Refer to Appendix D. Fax class—Select 1. Parity—Select NONE. Word length—Select 8.

  • Page 84: Using Modem Commands And Dial Modifiers

    If you prefer to configure the modem using AT commands, select StartÅProgramsÅAccessoriesÅHyperTerminal. To access an AT command set including dial modifiers and instructions, go to the Compaq Internet site at https://www.compaq.com/support/portables. Setting Modem Preferences The following preference is in addition to those described in your modem communication software documentation.
  • Page 85 Using an Internal Modem (available on select models) Fax speed—Fax communication software enables the modem to send and receive faxes at 14,400 bps. Installing and loading fax communication software— Install no more than one fax application. If more than one fax application is installed, conflicts may occur because all fax applications use similar files.

  • Page 86: Using The Modem While Traveling Internationally

    A cable adapter is provided with the computer. To obtain a different country-specific adapter(s) required for your itinerary, refer to Appendix A to contact a Compaq-authorized dealer, reseller or service provider. To connect the modem using a country-specific modem adapter: Plug either end of the modem cable included with the computer into the RJ-11 jack on the computer .

  • Page 87: Selecting A Country-Specific Modem Configuration

    3Com below. If that label is not there, use the instructions for all other internal modems below. 3Com internal modems—select StartÅProgramsÅCompaq internal modemÅWorldPortÅGeneral tab, then select the country in which you will be using the modem.
  • Page 88 NOTE: If you have a 3Com modem (see "Selecting a Country-Specific Modem Configuration," above) and continue to receive the No Dial Tone error message after clearing the checkbox, select StartÅ ProgramsÅCompaq ModemÅWorldPort. Select USA, then again clear the Wait for Dial Tone Before...

  • Page 89: Using Pc Cards

    In Windows 95 or Windows 98 the operating system configures plug and play PC Cards. In Windows NT 4.0 with CardWare provided by Compaq you can configure a PC Card in the CardWare window: First, insert the PC Card as instructed later in this chapter.

  • Page 90: Inserting A Pc Card

    When a PC Card is in the system, the PC Card icon displays on the taskbar. In Windows NT 4.0 with CardWare provided by Compaq— If you insert a PC Card while the computer is on, the computer beeps three times when the card is recognized.

  • Page 91: Removing A Pc Card

    3. In Windows NT 4.0 with CardWare provided by Compaq only— Restart the computer if you are instructed to do so by the PC Card documentation or an on-screen prompt. If you are inserting a LAN, SCSI, or multifunction PC Card, you must restart the computer.
  • Page 92 Using PC Cards Second, remove the PC Card: Push the PC Card eject button . Gently grasp the card and pull it out .

  • Page 93: Using Audio Features

    Chapter 9 Using Audio Features Using the Internal Microphone and Stereo Speakers The microphone audio input when the display is open or closed. has a standard sensitivity of -50 dB and supports...
  • Page 94 Using Audio Features The speaker provides audio playback for multimedia applications. When the computer is docked in the mobile expansion unit, these speakers are disabled and system sound plays through the mobile expansion unit’s bass speakers.

  • Page 95: Connecting An External Audio Device

    Connecting an External Audio Device Selecting an Audio Connector To Connect This Device Stereo speakers, headphones, or headset Single sound channel microphone Connecting a Device to the Microphone Jack The microphone jack supports a single sound channel (monaural) microphone with a 3.5-mm plug. A powered, single sound channel, electret condenser microphone is recommended.

  • Page 96: Connecting A Device To The Stereo Speaker/Headphone Jack

    Using Audio Features If you use a dynamic microphone, the recommended sensitivity will not be achieved. When an external microphone is connected to the computer, the computer microphone is disabled. Connecting a Device to the Stereo Speaker/Headphone Jack Use only a 3.5-mm stereo plug. For best sound quality, Headphones should be 32 ohms.

  • Page 97: Adjusting Volume

    Adjusting Volume Adjusting System Volume Using the Fn+F5 hotkeys— To raise or lower volume, press Fn+F5, then move the onscreen slide button or press a keyboard arrow key. To mute or restore volume, press Fn+F5+M or press Fn+F5, then select or clear the Mute check box. Using the Windows Volume Control window—...

  • Page 98: Using The Infrared Port

    Chapter 10 Using the Infrared Port Communicating with Infrared If the computer is running Windows 98 or a preinstalled Windows 95 operating system, the computer is IrDA-compliant (4Mbps standard) and can communicate with any another infrared-equipped device that is also IrDA-compliant.

  • Page 99: Configuring The Infrared Port

    10-2 Using the Infrared Port Configuring the Infrared Port As you set up your infrared software, the following information may be helpful. The infrared port default settings are: Port, COM3; address, 3; Interrupt Request (IRQ), 3. If you use Direct Cable Connection and the utility asks you to choose a port for the infrared connection, you can select Serial Cable on COM5 or, if the computer is running a preinstalled Windows 95 or Windows 98 operating system, Parallel Cable on LPT3.
  • Page 100 To enable or disable Infrared Monitor search Open the Infrared Monitor dialog box by selecting the Infrared icon in the taskbarÅOptions tab. To enable Infrared Monitor search, select the Search For and Provide Status for Devices in Range check box. To disable Infrared Monitor search, clear the check box.

  • Page 101: Securing The Computer

    If You Forget a Password If you forget a power-on or setup password, refer to "Worldwide Telephone Numbers" in Appendix A to contact a Compaq authorized service provider. If you forget both the user and master DriveLock passwords, the hard drive is permanently unusable.

  • Page 102: Using A Power-On Password

    11-2 Securing the Computer Using a Power-On Password A power-on password Prevents unauthorized use of the computer. Once set, it must be entered each time the computer is turned on or restored from Hibernation. Enables you to use Quick Controls. Can be up to seven alphanumeric characters, is not case sensitive, and can be the same as any other seven-character password.

  • Page 103: Entering A Power-On Password

    When you are prompted to confirm your action, press F10. NOTE: You can also set, change, or delete the Power-On Password from the Windows Control Panel. Refer to the online Armada Quick Reference for procedures. Entering a Power-On Password At the power-on password prompt, type the password using the same keys you used to set the password, then press Enter.

  • Page 104: Initiating Quicklock Manually

    11-4 Securing the Computer Select SecurityÅPassword Options. Enter your preferences, then press F10. NOTE: Password Options is not selectable unless a power-on password is set. 3. To save your preferences, close Computer Setup, and restart the computer, select FileÅSave Changes and Exit, then press Enter. 4.

  • Page 105: Setting, Changing, Or Deleting A Setup Password

    Setting, Changing, or Deleting a Setup Password Turn on or restart the computer, then press F10 when the blinking cursor appears upper-right on the screen. To change the language, press F2. For navigation instructions, press F1. Select SecurityÅSetup password, then press Enter. Then, To set a setup password—Type the password in the New Password field, then in the Verify New Password field, then press F10.

  • Page 106: Using Drivelock

    11-6 Securing the Computer Using DriveLock DriveLock prevents unauthorized access to the contents of a hard drive. Once DriveLock protection is applied to a drive A password must be entered to access the drive. The drive can be accessed only when it is inserted in the computer hard drive bay.

  • Page 107: Protecting A Hard Drive With Drivelock

    You can delete a user or master password only by removing DriveLock protection from the drive. Protecting a Hard Drive with DriveLock Ensure that the hard drive is inserted into the computer hard drive bay. Turn on the computer, then press F10 when the blinking cursor appears upper-right on the screen.

  • Page 108: Accessing A Protected Hard Drive

    11-8 Securing the Computer Accessing a Protected Hard Drive Ensure that the drive is inserted into the computer hard drive bay. When prompted for a DriveLock password, type either the user or the master password, using the same keys you used to set the password, then press Enter.

  • Page 109: Disabling A Device

    In Windows 95 or Windows 98—although devices and functions can be enabled or disabled from either Device Manager or Computer Setup, Compaq recommends that you use Device Manager. To access Device Manager, select StartÅSettingsÅControl PanelÅSystemÅDevice Manager. If you cannot access Device Manager because your operating system is not working or will not load, you may be able to use Computer Setup as described below.

  • Page 110: Securing The Computer Hard Drive In The Bay

    11-10 Securing the Computer Securing the Computer Hard Drive in the Bay Turn the computer bottom side up and place the computer on a flat surface. Insert the hard drive screw, securing the hard drive in the computer hard drive bay.

  • Page 111: Connecting An Optional Cable Lock

    11-11 Connecting an Optional Cable Lock Loop the cable around a secure object, then pull the lock through the cable loop and insert the cable lock into the security cable slot. When the cable lock is installed, the primary hard drive cannot be removed from the hard drive bay.

  • Page 112: Intelligent Manageability

    Intelligent Manageability comprises software tools that can help you and/or your Information Services department track, troubleshoot, protect, and maintain the system. Intelligent Manageability uses such tools as Insight Management Agents, Compaq Diagnostics for Windows, and Computer Setup to facilitate the following: Asset Management—Provides detailed configuration and diagnostic information.

  • Page 113: Using Fault Management Alerts

    To access Alert Properties, select the Intelligent Manageability icon on the taskbar. For Help, select the Help button in Alert Properties. For information about setting alerts in a networked environment, select StartÅCompaq Information CenterÅ Intelligent Manageability, then search for Configuring Compaq Insight Management Agents.

  • Page 114: Maintenance, Shipping, And Travel

    Updating the System Obtaining Customized Update Information with Info Messenger You can set up a customized search of the Compaq Internet site for new information about the software, firmware, and hardware in your system by registering with Compaq Info Messenger.

  • Page 115: Obtaining Software Updates From The Compaq Internet Site

    Compaq Internet site at https://www.compaq.com. NOTE: Most software available at the Compaq Internet site is packaged in a compressed file called a SoftPaq. A compressed file containing a system read only memory (ROM) is called a ROMPaq.
  • Page 116 You can obtain the latest system ROM for the computer at no charge by mail or from the Internet. To order a system ROM, refer to “Worldwide Telephone Numbers” in Appendix A to contact a Compaq authorized dealer, reseller, or service provider. To download a system ROM from the Compaq Internet site: Obtain a formatted 1.44-megabyte diskette.

  • Page 117: Reinstalling Software

    To order Quick Restore software on diskettes, contact your local Compaq technical support. Refer to Appendix A for the telephone number of Compaq technical support in your region. Replacing the Lithium Real-time...

  • Page 118: Caring For The Computer

    Turn off the computer. Unplug the AC Adapter and disconnect any external devices. Turn the computer bottom side up. Remove the RTC battery cover (refer to "Bottom Components" in Chapter 2). Lift the RTC battery from the compartment, and use tweezers to gently disconnect the connector.

  • Page 119: Preparing The Computer For Shipping Or Travel

    13-6 Maintenance, Shipping, and Travel If the computer will not be used for a week or more, shut down the computer. If the computer will be disconnected from an external power source for more than two weeks: Shut down the computer. Remove all battery packs and store them in a cool, dry place.
  • Page 120 (Voltage, frequency, and plug configurations vary.) To contact a Compaq authorized dealer, reseller, or service provider near you, refer to “Worldwide Telephone Numbers” in Appendix A. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

  • Page 121: Configuration And Diagnostic Utilities

    To display system information—Use Compaq Diagnostics for Windows whenever possible. To configure a device— In Windows 95 or Windows 98 use Compaq Diagnostics for Windows to configure a device that is not configured by the operating system. NOTE: It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base.

  • Page 122: Using Computer Setup

    14-2 Configuration and Diagnostic Utilities Using Computer Setup All information and settings in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. Turn on or restart the computer. When the blinking cursor appears upper-right on the screen, press F10.

  • Page 123: Selecting From The Security Menu

    Selecting from the File Menu Save to floppy Restore from floppy Restore defaults Ignore changes and exit Save changes and exit Selecting from the Security Menu Begin here Setup password* Power-On password* DriveLock passwords* Continued Save system configuration to a formatted 720K or larger diskette.
  • Page 124 14-4 Configuration and Diagnostic Utilities Selecting from the Security Menu Password options* NOTE: Password options is selectable only when a power-on password is set. Device security* System IDs *For more information about passwords, QuickLock, DriveLock, and disabling devices, refer to Chapter 11. Continued Enable/disable QuickLock...

  • Page 125: Selecting From The Advanced Menu

    Selecting from the Advanced Menu Begin here Language (or press Boot Options Selecting from the Advanced Menu Change the Computer Setup language. Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.)

  • Page 126: Using Compaq Diagnostics For Windows

    Selecting from the Advanced Menu Device Options Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows, a scan of all system components appears on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics for Windows by selecting Level on the menu bar.

  • Page 127: Displaying System Information

    Select Categories, then select a category from the drop-down list. To save the information, select FileÅSave As. To print the information, select FileÅPrint. To close Compaq Diagnostics for Windows, select FileÅExit. Running a Diagnostic Test Access Compaq Diagnostics for Windows.
  • Page 128 Error tab—Lists all errors found on the computer with their error codes. To save Test information—Select the Save button on the Log tab. Error reports—Select the Save button on the Error tab. To close Compaq Diagnostics for Windows, select FileÅExit.

  • Page 129: Troubleshooting

    Appendix A, for information about using the Compaq Support Forum or contacting a Compaq authorized dealer, reseller, or service provider. IMPORTANT: If you take the computer to a Compaq authorized dealer, reseller, or service provider for service, provide all necessary passwords. Quick Solutions Checklist NOTE: To reset a locked system, press and hold the suspend button while pressing the power button.

  • Page 130: Solving Audio Problems

    15-2 Troubleshooting If the computer is running on a battery pack, is the battery pack in the computer fully charged? Is the system turned on? Is the latest available system ROM installed? NOTE: For instructions, refer to “Updating the System ROM” in Chapter 13. If the problem relates to an external device Is the device securely connected to the appropriate connector? Is the device receiving reliable electrical power?
  • Page 131 Solving Audio Problems Continued External speakers, headphones, or a headset is connected to the computer. External speakers, Volume is muted or headphones, or a turned down. headset produces no sound. Sound source is not selected in Multimedia. External microphone The recording does not work.

  • Page 132: Solving Battery Problems

    15-4 Troubleshooting Solving Battery Problems Problem Computer beeps 5 times and the battery light is blinking. System beeps twice and initiates Hibernation. System beeps twice and the power/suspend light is blinking. Low-battery warnings or alerts are not audible. Solving Battery Problems Possible Cause Connect the computer to Battery charge is...
  • Page 133 Solving Battery Problems Continued The warning or alert is disabled. Battery pack is Warming occurs warm after charging. during charging. Computer shut down The computer was and work in memory not turned off before was lost when a replacing the battery battery pack that was pack.
  • Page 134 15-6 Troubleshooting Solving Battery Problems Battery charge does not last as long as expected. Battery charge displays do not accurately report the charge remaining in a battery pack. Continued Battery conservation Refer to “Conserving Battery Power” in settings, practices, Chapter 4. and procedures are not being used.

  • Page 135: Solving Drive Problems

    Solving Drive Problems Solving Hard Drive Problems Problem System does not recognize a hard drive. System cannot start up from a hard drive. Hard drive cannot be accessed. DriveLock settings cannot be accessed in Computer Setup. Solving Hard Drive Problems Possible Cause The drive is not Remove, then reinsert the drive.

  • Page 136: Solving Cd-Rom And Dvd-Rom Drive Problems

    15-8 Troubleshooting Solving CD-ROM and DVD-ROM Drive Problems Solving CD-ROM Drive and DVD-ROM Drive Problems Problem System does not recognize a CD-ROM drive or DVD-ROM drive. CD-ROM drive or DVD-ROM drive cannot read a CD-ROM or DVD-ROM. Possible Cause The drive is not Remove, then reinsert the drive.
  • Page 137 Solving CD-ROM Drive and DVD-ROM Drive Problems System cannot start A bootable CD-ROM up from a CD-ROM. is not in the CD-ROM drive. CD-ROM boot ability is disabled. System does not The system cannot initiate Suspend initiate Suspend (Standby) while a (Standby) while auto CD-ROM or DVD-ROM insert notification is...

  • Page 138: Solving Diskette And Superdisk Ls-120 Drive Problems

    15-10 Troubleshooting Solving Diskette and SuperDisk LS-120 Drive Problems Solving Diskette and SuperDisk LS-120 Drive Problems Problem System does not recognize a diskette or SuperDisk LS-120 drive. Diskette drive or SuperDisk LS-120 drive cannot read or write to a diskette. Possible Cause The drive is not Remove, then reinsert...

  • Page 139: Solving Infrared Problems

    Solving Diskette and SuperDisk LS-120 Drive Problems System cannot start up from a diskette drive. Solving Infrared Problems Problem Cannot link with another infrared-equipped computer or device. A bootable diskette Verify that a diskette with the is not in the drive. necessary system files is in the drive.
  • Page 140 15-12 Troubleshooting Solving Infrared Problems System does not initiate Suspend while infrared port is enabled. Data transmission problem. Continued Interrupt request Check IRQ assignments for conflicts, (IRQ) conflict. then reassign if necessary. See Appendix C for IRQ port information. Baud rate, # bits, Select the same baud rate, # bits, stop stop byte, or parity byte, and parity setting for both...
  • Page 141 Solving Infrared Problems Continued Movement. Orientation. Physical obstruction. *For instructions, refer to your infrared communications software documentation. Do not move either unit during data transmission. Adjust the infrared ports so that they point within 15 degrees of each other. Remove any objects between the two infrared ports that could be interfering with the line-of-sight data transmission.

  • Page 142: Solving Keyboard And Pointing Device Problems

    15-14 Troubleshooting Solving Keyboard and Pointing Device Problems Problem Some keys type numbers instead of letters and num lock light is on. Embedded numeric keypad does not work. Hotkeys do not work on external keyboard. Keyboard and pointing device are locked. External mouse does not work.

  • Page 143: Solving Memory Problems

    Remove, then reinstall memory board is installed expansion board as instructed in incorrectly. Chapter 5. Memory expansion Contact your Compaq authorized board or memory service provider. circuitry has failed. The hard drive Refer to “Managing Random Access does not have Memory (RAM)”...
  • Page 144 15-16 Troubleshooting Solving Modem Problems Excessive line current sensed message. No dial tone, with or without NO DIAL TONE message. Continued Modem is connected Connect the modem to a standard to a digital line. analog telephone line, then reestablish the connection. You are not in your Refer to the “Travel Connection home country and...
  • Page 145 Solving Modem Problems Continued The modem is not responding to commands from the computer keyboard. Modem sounds are Modem speaker is not audible. turned off. System sound is muted or turned down. Modem does not dial Call Waiting may be correctly.
  • Page 146 NOTE: To access AT commands and instructions for using them, select StartÅCompaq Information CenterÅ Modem Commands. Line conditions in Have your telephone line checked by your area or in the your local telephone service provider.
  • Page 147 Use the same parity, modem speed, word length, and stop bits settings on both modems. Disable error correction (&K0) and data compression (&M0) using AT commands. NOTE: To access AT commands and instructions for using them, select StartÅCompaq Information CenterÅ Modem Commands. Continued 15-19...
  • Page 148 15-20 Troubleshooting Solving Modem Problems Modem loses connection. Continued Call Waiting may be Disable Call Waiting before dialing. interfering with For information about disabling Call the connection. Waiting, consult your operating system documentation. To obtain the disable call waiting code for your dialing area, consult your local telephone service provider.

  • Page 149: Solving Pc Card Problems

    NOTE: PC Card In Windows NT 4.0 with CardWare sound effects are provided by Compaq select enabled by default in StartÅProgramsÅ CardWare. your operating system. PC Card is upside Remove the PC Card, then reinsert it down.

  • Page 150: Solving Power Problems

    15-22 Troubleshooting Solving Power Problems If the problem occurs while the computer is running on a battery pack, refer also to “Solving Battery Pack Problems.” Problem Computer will not turn on when connected to external power if battery pack is in the computer.
  • Page 151 Solving Power Problems Continued System does not The system cannot initiate Suspend. initiate Suspend while Infrared Monitor search is enabled. The system cannot initiate Suspend (Standby) while a CD-ROM or DVD-ROM is in the system and auto insert notification is turned on.

  • Page 152: Solving Screen Problems

    15-24 Troubleshooting Solving Screen Problems Problem Characters on computer display are dim. Screen is blank. Solving Screen Problems Possible Cause Computer is in direct Move the computer or tilt the display. light. To access screen brightness Screen brightness adjustments, press the Fn+F10 is set low.

  • Page 153: Solving Usb Problems

    Solving USB Problems Problem External device connected to the USB connector does not work. External device connected to the USB connector does not work during startup (before Windows 95 or Windows 98 loads). A New Hardware Found message displays although the external device was previously recognized.
  • Page 154 15-26 Troubleshooting Solving USB Problems External devices in the sixth tier do not work. External devices in lower tiers do not work. Continued Windows 95 and Replace some hubs in the first five Windows 98 support tiers with hubs containing additional up to five tiers.

  • Page 155: Compaq Customer Support

    Compaq Customer Support Using the Worldwide Web Support services are available on the Internet through the Compaq Support Forum. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.
  • Page 156 Printed or saved configuration and diagnostics information. To obtain, print, or save configuration and diagnostic information, refer to Chapter 14. IMPORTANT: If you take the computer to a Compaq authorized dealer, reseller, or service provider for service, provide all necessary passwords.

  • Page 157: Worldwide Telephone Numbers

    Worldwide Telephone Numbers Locate your country and the type of assistance that you need in the following table. Use the phone numbers for “Eastern Europe, Middle East, and Africa” for countries in those regions that are not listed individually. Before you call for technical assistance, refer to “Using the Worldwide Web”...
  • Page 158 A-4 Compaq Customer Support Worldwide Telephone Numbers Belgium General Information Technical Support* QuickLine BBS Brazil General Information Canada General Information Product Information* Technical Support* Customer Support* Order Software Backup* Battery Pack Recycling* Caribbean Technical Support Chile General Information Technical Support...
  • Page 159 Worldwide Telephone Numbers Colombia General Information Technical Support Czech Republic General Information Technical Support Denmark General Information Technical Support QuickLine BBS Eastern Europe, The Middle East and Africa Technical Support and General Information Ecuador General Information Finland General Information Technical Support* France General Information* Technical Support*...
  • Page 160 A-6 Compaq Customer Support Worldwide Telephone Numbers Germany General Information* General Information Fax* All Products Fax* Portables Hotline* Greece General Information Hong Kong General Information Technical Support FaxPaq/PaqFax Hungary General Information Technical Support Email India General Information FaxPaq/PaqFax Ireland General Information* * Indicates domestic numbers not available internationally.
  • Page 161 Worldwide Telephone Numbers Israel General Information Technical Support Italy General Information* Technical Support QuickLine BBS Japan General Information* Technical Support* Windows 95 Support* Ordering Software Backup* Korea Product Information Technical Support Customer Support* Luxembourg General Information Technical Support* QuickLine BBS * Indicates domestic numbers not available internationally.
  • Page 162 A-8 Compaq Customer Support Worldwide Telephone Numbers Malaysia General Information Customer Response Center Mexico General Information Technical Support FaxPaq/PaqFax Netherlands General Information Technical Support* Fax* New Zealand General Information Technical Support Customer Support Center Norway General Information Technical Support Peru...
  • Page 163 Worldwide Telephone Numbers Portugal General Information Technical Support Technical Support Russia General Information Technical Support Singapore General Information Customer Service FaxPaq/PaqFax South Africa General Information Technical Support Spain General Information Technical Support Sweden General Information Technical Support* Switzerland InfoLine* Technical Support (German) Technical Support (French) * Indicates domestic numbers not available internationally.
  • Page 164 A-10 Compaq Customer Support Worldwide Telephone Numbers Taiwan General Information Technical Support Thailand General Information Turkey General Information United Arab Emirates (Dubai) General Information United Kingdom General Information* General Information FaxPaq/PaqFax QuickLine BBS United States Product Information* Technical Support* FaxPaq/PaqFax*...

  • Page 165: Regulatory Notices

    Regulatory agencies worldwide use agency series numbers for product identification. Each approved product displays the assigned agency series number. To ensure continued safe and reliable operation, the products listed below should be used only with the Compaq PP1000 agency series of computers. Armada Personal Computer...

  • Page 166: Telecom Network Approvals

    Consult the dealer or an experienced radio or television technician for help. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user’s authority to operate the equipment.

  • Page 167: Cables

    (2) this device must accept any interference received, including interference that may cause undesired operation. For questions about your product, write to Compaq Computer Corporation P. O. Box 692000, Mail Stop 530113 Houston TX 77269-2000 or call 1-800-OKCOMPAQ (1-800-652-6672)

  • Page 168: Avis Canadien

    Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. ® Energy Star Compliance The Compaq PP2050 agency series of computers are compliant with the U.S. Environmental Protection Agency (EPA) Energy Star The EPA Energy Star ® Energy Star...

  • Page 169: Battery Notice

    Compaq battery pack for this computer. In North America, dispose of nickel metal hydride or lithium-ion batteries by taking advantage of the Compaq battery recycling program. You will be provided with a postage-paid battery pack mailer preaddressed to a reclamation facility where the metals are recycled.

  • Page 170: Laser Safety

    B-6 Regulatory Notices Laser Safety All Compaq systems equipped with laser products comply with appropriate safety standards, including IEC 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies for Class 1 laser products. It does not emit hazardous light;...

  • Page 171: European Union Notice

    Laser Information Polarization: Numerical Aperture: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 172: Safety Precautions For Modems

    B-8 Regulatory Notices The equipment is designed to work with all EU telephone networks. However, the equipment may have interworking difficulties for some connections on the EU public networks. Dialling by loop disconnect pulses is not intended to be used on the PSTN. This feature is only supported in consideration of PBX or other equipment which requires pulse dialling.

  • Page 173: Regulations Governing The Use Of Modems

    U.S. Regulations Governing the Use of Modems This equipment complies with Part 68 of the FCC rules. Located on the bottom of the computer is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.

  • Page 174: Telephone Consumer Protection Act Of 1991

    This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. For the Compaq Customer Support Center and your nearest Compaq Authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O.
  • Page 175 Ringer Equivalence Numbers of all the devices does not exceed 5. The Ringer Equivalence Number (REN) for this device does not exceed 1.0. For the location of the authorized Canadian maintenance facility nearest you, call 1-800-OKCOMPAQ or contact: Compaq Canada, Inc. 45 Vogell Road Richmond Hill, Ontario L4B 3P6 B-11...

  • Page 176: New Zealand Modem Statements

    B-12 Regulatory Notices New Zealand Modem Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 177: Macrovision Corporation Notice

    a) A person calling your modem will hear a short burst of ringing before the modem answers. This confirms that the call has been successfully switched through the network. b) Caller identification (which occurs between the first and second ring cadences) is not destroyed.

  • Page 178: Appendix C Electrostatic Discharge

    Appendix C Electrostatic Discharge A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. Before handling electrostatic-sensitive components, discharge static electricity by one of the methods described in this appendix. Preventing Electrostatic Discharge When Handling Drives Before handling a drive, discharge static electricity by touching the unpainted metal surface or lug nuts on the connectors on the back of the computer.

  • Page 179: Grounding Methods

    10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin. NOTE: If you need more information about static electricity or assistance with product installation, contact your Compaq authorized dealer, reseller, or service provider.

  • Page 180: Specifications

    Appendix D Specifications Computer Dimensions Dimension Height Width Depth Operating Environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Computer Dimensions U.S. 0.88 in 10.4 in 8.9 in Operating Environment U.S. 50° to 95°F –4° to 140°F 10 to 90% 5 to 95% Metric 22.5 mm...

  • Page 181: Rated Input Power

    D-2 Specifications Operating Environment Maximum altitude (unpressurized) Operating Nonoperating Rated Input Power Operating voltage Operating current Operating frequency range When powered by a DC source NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 Vrms. Port and COM Port Settings Port Serial port...

  • Page 182: Modem Specifications

    Port and COM Port Settings Infrared port Internal modem NOTE: If the computer is running Windows NT 4.0, the internal modem can also be set at COM4 and can also use IRQ 5 or 10. Modem Specifications Temperatures Operating Storage Relative Humidity (non-condensing) Operating Storage...
  • Page 183 Index About This Guide xiii AC Adapter 1-2 AC power conservation level (Windows NT 4.0) 4-20 air vents 2-4 Aircraft Power Adapter (optional) as power source 4-1, 4-6 connecting 4-6 airport security devices 13-6 alerts, fault management 12-2 APM battery pack (Windows 98) 4-8 Armada Quick Reference, online 1-1 AT commands 7-3 audio device, external...
  • Page 184 Compaq Information Center 1-1 Compaq Internet site AT commands 7-3 Info Messenger 13-1 Support Forum A-1 system software updates 13-3 Compaq Support Software CD 13-1 compartment memory 5-2 modem 2-7 real-time clock battery 13-4 compatible docking devices 5-11 Computer Setup...
  • Page 185 setup password, setting, changing, deleting 11-5 tasks on Advanced menu 14-5 tasks on File menu 14-2 tasks on Security menu 14-3 when to use 14-1 configuration utilities 14-1 connector docking 2-7 external monitor 2-6 parallel 2-6 power 2-3 serial 2-6, D-2 USB 2-6, D-2 country-specific modem adapter 1-3 critical low-battery condition 4-5,...
  • Page 186 Index - 4 starting up from 5-9 troubleshooting 15-8 ECP (Enhanced Capabilities Port) parallel port mode 14-6 electrostatic discharge C-1 embedded numeric keypad 3-6 EPP (Enhanced Parallel Port) parallel port mode 14-6 exhaust fan 15-22 external monitor connector 2-6 factory default settings, restoring 14-3 fan, exhaust 15-22 fault management alerts 12-2...
  • Page 187 restoring from 4-4, 4-5, 4-7 hibernation file changing location of, in Windows 95 4-21 changing location of, in Windows NT 4-21 increasing size of 5-1 saving information to 4-3 Hibernation timeout setting, in Windows 95 4-18, 4-20 setting, in Windows 98 4-18 setting, in Windows NT 4-18, 4-20 hotkeys...
  • Page 188 Index - 6 keyboard components, illustrated 2-1 setting TouchPad preferences using embedded numeric keypad keyboard (TouchPad models) components, illustrated 3-1 keyboard) TouchPad procedures 3-2 keyboard, external disabling embedded numeric keypad 3-6 using hotkeys on 3-3 keypad, embedded numeric 3-6 keypad, external numeric 3-6 language, choosing in Computer Setup 14-2 latch...
  • Page 189 microphone disabled by external microphone illustrated 9-1 input supported 9-1 internal 2-2 microphone jack 2-5, 9-3 microphone, external 2-5, 9-3, 9-4, 15-3 mobile expansion unit calibrating battery packs while docked 4-12 docking connector on computer drives supported 6-6 modem adapter, country-specific 1-3 modem cable 1-2, 2-4 modem cable adapter 7-1, 7-5 modem compartment 2-7...
  • Page 190 Windows 95 or Windows 98 8-4 SCSI 8-3 SRAM 8-3 stopping 8-4 PCI network adapter 5-10 PCMCIA (Personal Computer Memory Card International Association) 8-1 peripheral interconnect (PCI) network adapter card 5-10 phone numbers, worldwide A-3 pointing device, optional non-standard...
  • Page 191 troubleshooting 15-4 power preferences, setting in Windows 95 4-18, 4-19 in Windows 98 4-18, 4-19, 4-21 in Windows NT 4-18, 4-19 power source input power specifications D-2 selecting 4-1 power switch resetting a locked system 15-1 power/suspend light blinking 4-4, 4-5 illustrated 2-2, 2-5 on 4-4, 4-5 on, off, blinking 2-2, 2-5...
  • Page 192 Index - 10 RJ-11 jack 2-4, 7-1, 7-5, D-3 RJ-11 modem cable 7-1, 7-5 RJ-11 telephone jack 7-1, 7-5 RJ-45 jack 2-3 ROMPaq 13-3 screen 15-24 screen brightness adjusting, with hotkeys 3-5 setting, in Windows 95 4-19 setting, in Windows 98 4-21 setting, in Windows NT 4-19 screw for hard drive bay 11-1...
  • Page 193 reinstalling 13-4 RingCentral Fax 7-2 ROMPaq 13-2, 13-3 security 11-1 system ROM 13-2 updating system 13-2 speaker disabled by external audio devices illustrated 2-7 specifications dimensions D-1 internal modem D-3 operating environment D-1 Port and COM Port D-2 rated input power D-2 Standby (Windows 98) 4-5 startup order, changing 5-9 static electricity C-1...
  • Page 194 Index - 12 setting, in Windows 95 4-18, 4-19 setting, in Windows NT 4-18, 4-19 system information displaying in Compaq Diagnostics for Windows 14-1, 14-6, 14-7 displaying in Computer Setup 14-1, 14-2 serial number of computer 2-7 system ROM (read only memory)
  • Page 195 13-5 USB (Universal Serial Bus) 2-6, 3-3 USB connector 2-6, D-2 utilities, configuration, diagnostic, and system information, selecting Computer Setup or Compaq Diagnostics for Windows 14-1 vents 15-22 air exhaust 2-4 air intake 2-4 version number of system software displaying in Compaq...

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