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Printing from non-
Windows DOS
applications
Follow these steps if your
application runs from the native
DOS prompt, but does not run from
the DOS prompt in Windows.
1
From the printer's Control
Program, click the Options tab.
For help opening the Control
Program, see "Using the Printer
Properties" on page 8.
2
Make sure Disable DOS
Printing is not checked.
3
Exit Windows.
4
Start your DOS application.
5
Install the HP DeskJet 500C as
the current printer in the DOS
application from which you are
printing.
Some applications offer a color
or black (mono) version of the
HP DeskJet 500C driver.
Choose the black (mono)
version if you are printing in
black only. Choose the color
version if you are printing in
color and black.
If your application does not
offer the HP DeskJet 500C
printer driver, install the HP
DeskJet 500 printer driver. You
will not be able to print in color
with the HP DeskJet 500
printer driver.
For help installing a printer, see
your application user's
documentation.
6
Create a print file using the
"Print To File" function of your
application. For help on
printing to a file, see your
application's documentation.
7
Exit the DOS application.
44
Appendix
8
Start Windows.
9
Double-click the MS-DOS icon
in the Main group of Windows.
10
Use this DOS command to
copy the print file to the port
where the printer is connected:
copy filename lptn /b
In the command example:
–
copy is the DOS copy com-
mand.
–
filename is the name of the
print file you created.
–
lptn is the port where your
printer is connected. For
example, lpt1 or lpt2.
–
/b instructs the computer to
send the data in binary
form.
Note:
Avoid using the DOS Print
command to send a job to
the printer port. The Print
command causes printing
delays and may corrupt the
print job.
Quick fixes for DOS
printing problems
Problem: DOS print job takes too
long to print
What to do...
•
If you attempt to print a DOS
file by sending it to the port to
which the printer is connected,
use the DOS Copy command.
•
Avoid using the DOS Print
command. It causes print delays.
Problem: DOS print job does not
print
What to do...
Check the following items:
•
Make sure the Power light is on.
•
Follow the steps for your
operating system to make sure
you select the DOS Printing
option:
1
From the printer's Control
Program, click the Options
tab.
2
Make sure Disable DOS
Printing is not checked.
Limited Warranty
Statement
What is the warranty for
my Compaq Inkjet
Printer?
Your Compaq Inkjet Printer is
covered by a Compaq One Year
Limited Warranty. You are entitled
to warranty service if a hardware
repair is required on your Compaq
Inkjet Printer within the warranty
period. This limited warranty is valid
only within the United States or
Canada, and only within the country
in which it was purchased.
What are the terms of this
limited warranty?
Compaq warrants that the printer
you have purchased from Compaq or
from a Compaq authorized reseller is
free from defects in materials or
workmanship under normal use
during the warranty period. The
warranty period commences on the
date of purchase. Your dated sales
receipt is your proof of the date of
purchase. This warranty extends
only to you, the original purchaser.
You cannot transfer the warranty to
anyone who purchases the product
from you.
How do I obtain warranty
service?
Call Compaq's Technical Support
Center at 1-281-927-5272. Compaq's
highly trained technicians will first
try to resolve the problem by phone.
If your problems cannot be resolved
by phone, Compaq will ship an
exchange printer to you. Upon
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