Plates......................2-10 Side Access Panels ....................2-11 Integrated Management Display Panel..............2-12 Mass Storage Devices ................... 2-14 Removable Media Area.................. 2-14 SCSI Hard Drive Installation Guidelines............2-16 Hot Plug Hard Drives..................2-17 Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........Contents Removal and Replacement Procedures (continued) Cable Folding and Routing Diagrams ..............
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Processor Board...................... 4-1 SW1 - SW 4: Bus/Core Frequency Ratio ............4-2 SW6: Bus Clock Frequency................4-2 SW7: Internal/External Battery................ 4-2 SW9: System Fan Speed .................. 4-3 PCI/EISA Expansion Board..................4-3 SCSI Devices......................4-4 Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........Contents Chapter 5 Physical and Operating Specifications System Unit ......................
About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant 6000 Servers. Only authorized technicians trained by Compaq should attempt to repair this equipment. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment.
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........viii About This Guide NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Major sources of additional information are as follows: Electronic services Compaq CDs Compaq Web Site (https://www.compaq.com) Other information sources Electronic Services Users can download drivers, patches, and Compaq service updates from the following sources: Compaq ProLiant 6000 Servers Maintentance and Service Guide...
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FTP.COMPAQ.COM. Enter "anonymous" for the user name at the log-in prompt and enter your full Internet electronic mail address for the password. You can access the Compaq World Wide Web site through the Uniform Resource Locator (URL): https://www.compaq.com.
Compaq CDs Compaq offers the following CDs, which contain Compaq documentation and other information. Compaq Systems Reference Library CD Compaq Systems Reference Library CD is located in the Reference Information pack and includes the following online documents: Diagnostics Insight Manager documentation...
Insight Manager Utility software Online Help for the Insight Manager Utility Compaq Web Site The latest product updates and Compaq information are available on the Internet at the Compaq World Wide Web site. Access the site through the following address: https://www.compaq.com...
Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spares parts list for Compaq ProLiant 6000 Family of Servers. See Table 1-1 for the names of referenced spares parts. Mechanical Parts Exploded View Figure 1-1. Exploded View of the Compaq ProLiant 6000 Server Mechanical Parts...
........Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for Compaq server products. These include: Diagnostics Software Drive Array Advanced Diagnostics (DAAD)
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To run these utilities directly from the Compaq SmartStart and Support Software CD: 1. Boot the Compaq SmartStart and Support Software CD. 2. From the Compaq System Utilities screen, select the utility you wish to run and select Next. To execute the System Configuration Utility, select Run System Configuration Utility.
..Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:...
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........3-4 Diagnostic Tools 104-ASR-2 None System board failure.
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Incomplete System Run the System Configuration Configuration. Configuration Utility and Not Complete correct. 178-Processor None Processor type or step Run the System Configuration does not match Configuration Utility and Invalid configuration memory. correct. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-6 Diagnostic Tools 179-System None A board was installed...
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System processor Install processor in the Processor Not configured for slot slot indicated or run the Installed indicated is missing. System Configuration Utility to remove the processor from the . CFG file. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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Configuration Utility to set Type Error diskette type correctly. 702-A None Installed coprocessor Run the System coprocessor not configured. Configuration Utility and has been correct. detected that was not reported by CMOS Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-10 Diagnostic Tools 703-CMOS Coprocessor or 1.
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Controllers, ensure detected. that the internal System halted. connector has SCSI termination attached. 2. For option card SCSI controllers, ensure that only one of the two internal connectors has termination attached. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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Run the System 0 does not Configuration Utility and support Block correct. Mode 1761-Fixed Disk None Fixed disk drive error. Run the System 1 does not Configuration Utility and support Block correct. Mode Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-14 Diagnostic Tools 1764-Slot x Drive Array - Capacity Expansion Process is Reattach or replace Array temporarily disabled (followed by one of the following):...
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1768-Slot x None SMART-2 Controller No action required. Drive Array - error Appears whenever a Resuming controller reset or power logical drive cycle occurs while array expansion expansion is in progress. process. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-16 Diagnostic Tools 1769-Slot x None SMART-2 Controller...
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Port 1. Termination Error 1777-Drive None Cooling fan failure, Inspect for cooling fan Array External internal temperature failure or open side panel. Drive alert or open side Subsystem panel. Error Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-18 Diagnostic Tools 1778-Drive None This message appears...
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2. Check loose cables. Recovery Mode. system restart, this 3. Replace defective Physical drive message reminds you cables. replacement that drive X is defective needed: Drive X and fault tolerance is being used. Continued Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-20 Diagnostic Tools POST Error Messages Continued Audible...
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- drive now, press F2. array will remain disabled. Select "F2" to fail drive(s) that are not responding - Interim Recovery Mode will be enabled if configured for fault tolerance. Continued Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-22 Diagnostic Tools POST Error Messages Continued Audible...
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75%. Posted batteries do not recharge Battery Charge writes are disabled. within 36 power-on hours. Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge. Continued Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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Accelerator Not removed. seated. Responding. 2. Run the System Array Configuration Utility to Accelerator is reconfigure the temporarily Compaq IDA-2 without disabled. the Array Accelerator. 1797-Drive None Hard parity error while Enable Array Accelerator. Array - Array reading data from Accelerator posted writes memory.
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None A configuration error Press F10 to run System Configuration occurred during POST. Configuration Utility. Utility - F10 key) (RESUME - F1 None As indicated to Press the F1 key. KEY) continue. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
..3-26 Diagnostic Tools Diagnostics Software The error messages and codes listed in Table 3-1 include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options.
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POST completes. If this occurs, you must enter the password to continue. To delete the password, type the current password, a forward slash ( / ), and press the Enter key. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
Replace the system board and retest. 122-xx Multiprocessor Dispatch test failed 1. Check the system configuration 123-xx Interprocessor Communication test failed retest. 2. Replace the processor board and retest. 3. Replace the system board and retest. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
1. Replace the memory module and retest. 2. Replace the processor board and retest. 3. Replace the memory expansion board and retest. Non-functioning DC-DC converter for Replace the DC-DC converter processor X. (processor power module). Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-32 Diagnostic Tools Keyboard Test Error Codes The 300 series of Diagnostic error codes identify failures with keyboard and system board functions.
511-xx Video 640 x 200 mode test failed 512-xx Video screen memory page test failed 514-xx Video gray scale test failed 516-xx Video white screen test failed Video noise pattern test failed Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-34 Diagnostic Tools Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identify failures with diskette, diskette drive, or system board functions.
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Monochrome video text mode test failed 1. Replace monitor and retest. 2. Replace the Advanced VGA board and retest. 3. Replace monochrome board and retest. 4. Replace the system board and retest. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-36 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identify failures with serial/parallel interface board or system board functions.
Fixed disk ECC* test failed 1736-xx 5. Replace the system board and Fixed disk drive power mode test 1799-xx retest. failed Drive Monitoring failed Invalid fixed disk drive type failed * Error Checking and Correcting Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-38 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identify failures with tape cartridge, tape drive, tape drive cabling, adapter board, or system board assembly.
2411-xx Video 320 x 320 mode color set 1 test 2412-xx failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-40 Diagnostic Tools 2414-xx Video white screen test failed The following steps apply to error...
Access Unit (MAU)*. 4. Check the media speed (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Check the MAU, cabling, or other network components. 6. Replace the controller. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-42 Diagnostic Tools SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identify failures with SCSI fixed disk drives, SCSI fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board...
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3. Check the switch settings on the adapter board (if applicable). 4. Replace the SCSI controller (if applicable) and retest. 5. Replace the CD-ROM drive and retest. 6. Replace the system board and retest. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
........3-44 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identify failures with tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly.
DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis. In most cases, DAAD will provide enough information to initiate problem resolution immediately.
........3-48 Diagnostic Tools Starting DAAD To start DAAD: 1.
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Accelerator status: Array accelerator board has Check the Disable Code field. Temporarily been temporarily disabled. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-50 Diagnostic Tools disabled Accelerator status: A status returned from the array...
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Run the latest version of signature is zero RAM contains a configuration System Configuration Utility to signature that is zero. Old configure the controller and versions of the System nonvolatile RAM. Configuration Utility could cause Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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(DAAD 0.96. soon as possible. Error 102) Controller needs The Intelligent Array Expansion Replace the controller as replacing (DAAD System firmware is less than soon as possible. Error 104) version 1.14. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-54 Diagnostic Tools Controller reported The controller returned an error Replace the controller.
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Drive (bay) X has Physical drive has invalid Run the System Configuration invalid M&P stamp monitor and performance data. Utility to properly initialize this drive. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-56 Diagnostic Tools Drive X indicates Message indicates which Examine the graphical drive...
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The adapter does not have Operate the system without resources sufficient resources to perform the array accelerator board operations to the array until the drive rebuild accelerator board. Drive rebuild completes. may be occurring. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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Logical Drive X The temperature of the Check the fans and the status = Intelligent Array Expansion operating environment. OVERHEATED System drives is beyond safe Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-60 Diagnostic Tools operating levels and it has shut down to avoid damage.
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This drive has not loose, or disconnected. Turn previously failed. on the system and attempt to reconnect data/power cable to the drive. If this does not work, replace the cable. If that Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-62 Diagnostic Tools does not work, the drive may need to be replaced.
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(bay) X violated monitor and performance threshold that has been threshold for this drive has been violated. violated. Threshold violations This is a list of the individual The drive may need to be Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........3-64 Diagnostic Tools for drive (bay) X thresholds that have been replaced. Run the Compaq violated for this drive. Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement.
RAM. Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
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........3-66 Diagnostic Tools Network Interface Fault Recovery Tracking Memory Fault Recovery Tracking (with option upgrade kit) These are discussed in more detail on the Systems Reference Library CD (SRL).
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
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ASR-2 configured to load Compaq Utilities after restart You may also run Compaq Utilities remotely over an IPX or IP network using the Network feature: To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with...
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In this mode, ASR-2 can page you if a critical error occurs, but you cannot access Compaq Utilities. When you enable ASR-2 to start Compaq Utilities, your server restarts after a critical error and loads Compaq Utilities from the system partition on the hard drive.
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20 or 30 minutes, giving you time to arrive at the server and diagnose the problem. The Compaq Health Driver is independent of the ASR-2 timer. You can load it without enabling the ASR-2 timer. This allows the driver to log information in the Server Health Logs without restarting the server if a critical error occurs.
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........3-71 Figure 3-1. ASR-2 Flow Chart Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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3-72 Diagnostic Tools Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating-system-specific Health Driver logs the error information in the Critical Error Log and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the designated administrator (if enabled), and starts Compaq Utilities from the hard drive.
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Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities.
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To use the dial-out feature, set Dial-Out Status to Enabled and set the Dial-Out String to the correct phone number. You must also set the Reset Boot option to Boot Compaq Utilities. When the system restarts because of an ASR reset,...
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........3-75 Network ETHERNE Select the frame type for your network. Selections include frame type T_II both Ethernet and Token Ring topologies. Continued Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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You must enter your IP address in the NET. CFG file that you load into the system partition. If you configure the server to boot into Compaq Utilities, the server prepares for remote communications, so you can remotely run Diagnostics software, Inspect Utility, or System Configuration Utility using a workstation running terminal emulation software, such as Compaq Insight Manager or PC Anywhere.
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ASR-2 Security The standard Compaq password features function differently during ASR-2 than during a typical system startup. During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2 to restart the operating system or Compaq Utilities without user intervention.
You can view the Critical Error Log through the Inspect Utility, Diagnostics Utility, or Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action. The Critical Error Log identifies and records all the following errors. Each error type is briefly explained below.
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Description Automatic Server The maximum number of system resets due to ASR-2 timer Recovery Reset Limit expiration has been reached, resulting in the loading of Compaq Reached Utilities. Battery Failing Low system battery warning. Replace battery within 7 days to prevent loss of nonvolatile configuration memory.
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........3-80 Diagnostic Tools NMI- Automatic The operating system has received notice of an impending ASR-2 Server Recovery...
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Table 3-23 Revision History Format Current Revisions Data 10/31/95 System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level Continued Compaq ProLiant 6000 Servers Maintenance and Service Guide...
Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through Diagnostics Utility, Inspect Utility, and Compaq Insight Manager. Storage Fault Recovery Tracking This feature tracks over 12 failure indication parameters, such as time-outs, spin-up and self-test errors of SCSI drives.
........3-83 Remote Service Features Compaq servers have the following management features that you can access by modem or network: Table 3-24 Compaq Servers Remote Management Features...
..3-84 Diagnostic Tools ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system or option ROMPaq utilities. To upgrade the ROM: Run the ROMPaq utility from the system partition, or Insert a ROMPaq diskette into drive A and cold boot the system.
Insight Manager also provides a full complement of remote maintenance and control facilities. For additional information, refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied your server. Compaq ProLiant 6000 Servers Maintenance and Service Guide...
..Chapter 4 Switch and Jumper Information This chapter provides switch and jumper information for the Compaq ProLiant 6000 Servers. Processor Board The locations of switches SW1 - SW4, SW6, SW7, and SW9 are illustrated in the figure below.
CAUTION: Processors on the same processor board MUST be installed in matched frequency. SW6: Bus Clock Frequency Switchbank SW6 controls the bus clock frequency for the Compaq ProLiant 6000. Table 4-2 SW6 - Bus Clock Frequency Frequency...
Tower-to-Rack Converts the unit to a rack Default Coversion configuration. Disable Diskette Boot System booting from the diskette Default drive is disabled. Disable Password Clears passwords. Default Clear NVRAM Clears NVRAM. Default Compaq ProLiant 6000 Servers Maintenance and Service Guide...
No two SCSI devices connected to the same SCSI controller can have the same SCSI ID. If another SCSI device is connected to the same controller, check its SCSI ID in the Compaq System Configuration Utility before beginning the installation procedure for this additional drive.
........Chapter 5 Physical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 6000 Family of Servers and optional hardware. System Unit Power Supply Memory...
Input to Ground 1500 VAC/minute Input Transient Susceptibility: 2500V, 1 µs, damped sinusoid 600V, 10 µs pulse Common and Differential Mode (superimposed on AC 20% step change in AC input voltage line) Differential Mode Compaq ProLiant 6000 Servers Maintenance and Service Guide...
Relative Humidity (non condensing) Operating 20% to 80% 20% to 80% Non-operating 5% to 90% 5% to 90% Power Required 2.6 amps +12V 20 ma -12V 20 ma Heat Dissipated (maximum) 13.5 watts SCSI Channels Compaq ProLiant 6000 Servers Maintenance and Service Guide...
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........Physical and Operating Specifications Continued...
32-Bit Bus Master SCSI Bus Transfer Rate (maximum) 20 MB/sec (10 MHz) EISA Bus Transfer Rate (maximum) 33 MB/sec SCSI Bus Termination Required SCSI Port Connectors (internal and 68-pin Fast-Wide SCSI-2 external) Compaq ProLiant 6000 Servers Maintenance and Service Guide...
1-3 Bus core frequency ratio 4-2 Cables, folding and routing diagrams 2-19 Casters removing and replacing 2-6 spares parts numbers 1-3 CD-ROM drive removing and replacing 2-14 spares part number 1-4 Compaq ProLiant 6000 Maintenance and Service Guide...
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........Index Chassis, spares part number 1-3 Compaq Insight Manager 3-56 Integrated management display panel Critical error log messages 3-51 removing and replacing 2-12...
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4-2 power module removing and replacing 2-34 spares part number 1-3 removing and replacing 2-33 spares parts numbers 1-3 Rapid Recovery Services 3-41 Remote service features 3-55 Revision history table 3-53 ROMPaq 3-56 Compaq ProLiant 6000 Maintenance and Service Guide...