To report closed caption issues, please send an email to: [email protected]
Email is preferred, but if you must send a handwritten letter please mail to:
Leo Anderson
FOX, Sr. Director Affiliate Operations
2010 E Centennial Circle
Tempe, AZ 85284
480-933-9212
Please be sure to include:
- Name of the Program and Network
- Type of issue (e.g., garbling, captions cut off at certain times or on certain days, captions missing on certain episode of the programming)
- FOX Website, application or cable, satellite or OTT provider where you viewed the programming
- Approximate time and date that the issue occurred
- Your name and contact information including zip code, mailing address, email and phone number
In order to enable closed captions for FOX apps and websites, please see the instructions below:
Apple:
- From the Home screen of your Apple TV, select the Settings icon.
- Select General.
- Select Accessibility.
- Select Closed Captions + SDH, so it is set to On.
- Go back to FOX App and select an episode to watch.
- While the episode is playing, swipe down on your remote to see the Info menu.
- Go to Subtitles > English.
- Closed captions are now turned on.
Fire TV:
- While the episode is playing, press the Menu button on the Fire TV remote.
- Select Turn Subtitles On. The closed captions are now turned on.
- Press the Menu button again to return to the episode.
Roku:
- Press the * button on your Roku remote.
- Under Closed Captions, set it to On.
- Press the * button again to close that menu.
- Closed captions are now turned on.
Samsung TV:
- Turn on your TV and press Menu on your Samsung remote.
- Select Accessibility from the General menu.
- Select Caption Settings and select Caption to turn captions on.
- Select Caption Mode to adjust the caption language.
- Select Digital Caption Options to change font style, size, color, background color, and more.
iOS and Android:
- Select a video to play.
- Click the screen during playback.
- Click the CC button at the bottom right of the screen.
On the Web:
- Select a video to play.
- Click the screen during playback.
- Click the CC button at the bottom right of the screen.