Made to measure blinds from Make My Blinds

Make My Blinds helpful customer service team are on hand 7 days a week, 9am - 6pm to help you with any questions or place an order over the phone. Before calling, please have your sizes handy as it will help make the ordering process quicker and more accurate. They can also help explain where and how to measure for your windows.

You can place a sample order on the website by clicking on the “order a sample” button on the desired blind. You can also contact the customer service team who will place sample orders on the phone.

Make My Blinds have extensive measuring guides and videos for you to follow. If you’re not sure on any part, get in touch with their customer service team, who are on hand to help guide you through the process.

There are detailed installation guides and videos on Make My Blinds website for you to follow. Also, every blind is sent out with a installation guide suitable for the blind you have ordered. If you’re missing a copy, you can be sent a PDF version by email, or link you to the relevant installation guide online.

Every product page has an estimated delivery date shown, and once your order has entered production you will be given a estimated dispatch date. Please note that if you have ordered multiple blinds with different lead times they may be delivered separately. All orders in general take 7-10 days to be made and delivered, but this can vary.

Once your order has been collected and scheduled for delivery by the courier, depending on the courier, they will send you an email or a text message with a timed delivery slot for you. You can also enter your email address and order number on their order tracking page.  This updates instantly with any changes to your delivery information and delivery tracking information as soon as the courier generates the link.

Courier drivers don’t always have the softest touch, but if your package looks like it’s damaged please first unbox it and check the contents. If the blinds are OK, then please continue to install them like normal.

If you find there is a issue with your blind then please reach out to the customer service team with photos of the box and the blind for them to put this right. Please note, extra packaging is added to blinds which is designed to take some of the hits. If the blind inside is OK, then the packaging has done its job.

Due to the made to measure nature of the blinds unfortunately you are unable to cancel your order once it has been placed as they go straight into production. If you need to make an amendment or change, please reach out to their customer service team, but please be aware that depending on the time ordered and when it goes into manufacture,it may not be able to be amended.

Please double check all sizes before placing your order. You can only to cancel orders if there is an issue or delay to manufacturing, e.g. your fabric is out of stock. This does not affect your statutory rights.