Univer Privacy Policy
Last Updated: 2024-07-04
Effective Date: 2024-07-04
Thank you for using Univer!
We at Dream Number Co. Ltd (together with our affiliates, “Univer”,
“we”, “our” or “us”) respect your privacy and are strongly
committed to keeping secure any information we obtain from you or about
you. Your privacy is important to us. We respects your right to privacy.
This Privacy Policy describes our practices with respect to Personal
Information we collect from or about you when you use our website,
browser plug-ins and any future mobile applications and Windows/Mac
software (collectively, “Services”). This Privacy Policy does not
apply to individuals located in the European Economic Area, UK, and
Switzerland.
We recommend that you read this Privacy Policy in full to ensure you are
fully informed.
1. Personal information we collect
2. How we use personal information
3. Disclosure of personal information
4. Your Privacy Rights
5. Additional disclosures Specific to the CCPA
6. Children
7. Security and retention
8. Links to third party
9. International users
10. Changes to the privacy policy
11. How to contact us
1. Personal information we collect
We collect your personal information (“Personal Information”) as
follows:，
1.1 Personal information you provide: when you create an account to
use our Services or communicate with us, we collect Personal
Information as follows:
1.1.1 Account Information: When you create an account with us or
otherwise use the Services, we will collect information
associated with your account, including your name, contact
information, email address, password, (collectively, “Account
Information”). You may also use a third-party websites,
services, or products to import or provide account information
to the Services.
1.1.2 User Content: When you use our Services, we collect
Personal Information that is included in the Web Page Collection
Content, File Uploads, or input that you provide to our Services
(“Content”).
1.1.3 Communication Information: If you communicate with us, we
collect your name, contact information, and the contents of any
messages you send (“Communication Information”).
1.1.4 Other Information You Provide: We collect other
information that you may provide to us, such as when you
participate in our events or surveys or provide us with
information to establish your identity (collectively, “Other
Information You Provide”).
1.2 Personal information we receive automatically from your use of the
Services: When you visit, use, or interact with the Services, we
receive the following information about your visit, use, or
interactions (“Technical Information”):
1.2.1 Log Data: Information that your browser or device
automatically sends when you use our Services. Log data includes
your Internet Protocol address, browser type and settings, the
date and time of your request, and how you interact with our
Services.
1.2.2 Usage Data: We may automatically collect information about
your use of the Services, such as the types of content that you
view or engage with, the features you use and the actions you
take, as well as your time zone, country, the dates and times of
access, user agent and version, type of computer or mobile
device, and your computer connection.
1.2.3 Automatic Data Collection: When you visit and interact
with our Services, We may keep track of certain information
about you, which may include your IP address, user settings, MAC
address, cookie identifiers, mobile carrier, mobile advertising
and other unique identifiers, location information, Internet
service provider, pages that you visit before, during and after
using the Website or Services, information about the links you
click, information about how you interact with the Website or
Services, including the frequency and duration of your
activities, and other information about how you use the Website
or Services. Information we collect may be associated with
accounts and other devices.
1.2.4 Device Information: Includes name of the device, operating
system, device identifiers, and browser you are using.
Information collected may depend on the type of device you use
and its settings.
1.2.5 Cookies: We use cookies to operate and administer our
Services, and improve your experience. A “cookie” is a piece of
information sent to your browser by a website you visit. You can
set your browser to accept all cookies, to reject all cookies,
or to notify you whenever a cookie is offered so that you can
decide each time whether to accept it. However, refusing a
cookie may in some cases preclude you from using, or negatively
affect the display or function of, a website or certain areas or
features of a website. For more details on cookies, please visit
All About Cookies(opens in a new window).
1.2.6 Analytics: We may use a variety of online analytics
products that use cookies to help us analyze how users use our
Services and enhance your experience when you use the Services.
2. How we use personal information
We may use Personal Information for the following purposes:
2.1 To provide, administer, maintain and/or analyze the Services;
2.2 To fulfill our contract with you;
2.3 To improve our Services and conduct research;
2.4 To communicate with you; including to send you information about our
Services and events;
2.5 To develop new programs and services;
2.6 To ensure internal quality control and safety;
2.7 To authenticate and verify individual identities;
2.8 To prevent and prosecute potentially prohibited or illegal
activities;
2.9 . To prevent misuses of our Services, and to protect the security of
our IT systems, architecture, and networks;
2.10 To facilitate collaboration in a same content;
2.11 To carry out business transfers; and
2.12 To comply with legal obligations and legal process and to protect
our rights, privacy, safety, or property, and/or that of our
affiliates, you, or other third parties.
2.13 Aggregated or de-identified information.
We may aggregate or de-identify Personal Information so that it may no
longer be used to identify you and use such information to analyze the
effectiveness of our Services, to improve and add features to our
Services, to conduct research and for other similar purposes. In
addition, from time to time, we may analyze the general behavior and
characteristics of users of our Services and share aggregated
information like general user statistics with third parties, publish
such aggregated information or make such aggregated information
generally available. We may collect aggregated information through the
Services, through cookies, and through other means described in this
Privacy Policy. We will maintain and use de-identified information in
anonymous or de-identified form and we will not attempt to reidentify
the information, unless required by law.
2.14 Process Information on Behalf of Our Customers
Our customers may choose to use our Services to process certain data
of their own, which may contain information from or about you. If you
have any questions or concerns about how such information is handled
or would like to exercise your rights, you should contact the person
or entity (i.e., the data controller) who has the right to use the
Service to process this information. Our customers control the
information in these cases and determine the security settings within
the account, its access controls and credentials.
3. Disclosure of personal information
We may provide your Personal Information to the following type of third
parties without further notice to you, unless required by the law:
3.1 Service Providers: We may provide Personal Information
to service providers, including providers of hosting services,
customer service vendors, cloud services, email communication
software, web analytics services, and other information technology
providers, among others, to assist us in meeting business operations
needs and to perform certain services and functions,. Pursuant to
our instructions, these parties will access, process, or store
Personal Information only in the course of performing their duties
to us.
3.2 Business Transfers: If we are involved in strategic
transactions, reorganization, bankruptcy, receivership, or
transition of service to another provider (collectively, a
“Transaction”), your Personal Information and other information
may be transferred to a successor or affiliate as part of that
Transaction along with other assets.
3.3 Legal Requirements: We may share your Personal Information,
including information about your interaction with our Services, with
government authorities, industry peers, or other third parties (i)
if required to do so by law or in the good faith belief that such
action is necessary to comply with a legal obligation, (ii) to
protect and defend our rights or property, (iii) if we determine, in
our sole discretion, that there is a violation of our terms,
policies, or the law; (iv) to detect or prevent fraud or other
illegal activity; (v) to protect the safety, security, and integrity
of our products, employees, or users, or the public, or (vi) to
protect against legal liability.
3.4 Affiliates: We may disclose Personal Information to our
affiliates, meaning an entity that controls, is controlled by, or is
under common control with us. Our affiliates may use the Personal
Information we share in a manner consistent with this Privacy
Policy.
3.5 Other Users and Third Parties You Share Information With: Our
Services allow you to display or share information with other users
or third parties via shared links or send information to third-party
applications via custom actions. Please be sure you trust any user
or third party with whom you share information.
4. Your Privacy Rights
Depending on location, you may have certain statutory rights in relation
to your Personal Information. For example, you may have the right to:
4.1 Access your Personal Information and information relating to how it
is processed.
4.2 Delete your Personal Information from our records.
4.3 Rectify or update your Personal Information where it is inaccurate
or incomplete.
4.4 Transfer your Personal Information to a third party (right to data
portability).
4.5 Restrict how we process your Personal Information or object to
Processing of your information.
4.6 Withdraw your consent—where we rely on consent as the legal basis
for processing at any time.
4.7 Object to how we process your Personal Information.
4.8 Request restriction on selling or sharing of your Personal
Information.
4.9 Not be Discriminated Against by us for exercising your privacy
rights.
4.10 Lodge a complaint with your local data protection authority.
You can exercise some of these rights through your account management
page via the following path in the Services “My”-“Account Management”.
If you are unable to exercise your rights through your account
management, please submit your request through [email protected].
5. Additional Disclosures Specific to the CCPA
This part specifies our practices for collecting, using, and disclosing
Personal Information as governed by the California Consumer Privacy Act
(CCPA).
5.1 Categories of Personal Information Collected and Disclosed
The Personal Information that we collect, or have collected, from
consumers or other third parties in the twelve months prior to the
effective date of this Privacy Policy fall into the following categories
established by the CCPA. The specific categories depend on the services
you use or purchase or your interaction with our webpages, etc. Below,
we outline how we use and disclose these categories of Personal
Information. Please note, the second column provides examples of these
uses. For comprehensive details on our use of your Personal Information,
please refer to the "How We Use Personal Information" section in the
Privacy Policy.
| Category of Personal Information | Examples of How We Use the Category of Personal Information | Sources of the Personal Information Collected | Categories of Third Parties That Personal Information is Disclosed to |
|---|---|---|---|
| Identifiers, such as your name, contact details, email address, IP address, and other device identifiers | Verify your identity | Directly from You | Google Analytics, Posthog |
| Network Activity Information, such as Content and how you interact with our Services | To fulfill our contract with you | Directly from You | Google Analytics, Posthog |
| Geolocation data | To improve our Services and conduct research | Directly from You | Google Analytics, Posthog |
5.2 No Sale of Personal Information
The CCPA sets forth specific responsibilities for businesses regarding
the "sale" or "sharing" of Personal Information with third parties for
cross-contextual behavioral advertising.
In accordance with the CCPA and based on current regulatory guidance, we
do not “sell” or “share” Personal Information for cross-contextual
behavioral advertising in the past 12 months prior to the effective date
of this Privacy Policy.
California residents are entitled to opt out of the "sale" or "sharing"
of their Personal Information for such advertising purposes under the
CCPA. However, our practices do not involve these activities. If our
practices change, we will update this Privacy Policy and take any
necessary action to comply with applicable law.
5.3 Your Rights
You may have certain rights under the CCPA. These rights are subject to
certain conditions and exceptions. Your rights under the CCPA may
include the following:
5.3.1 Right to Know
You have the right to request information about our Personal Information
processing activities during the past 12 months, including: (i) the
categories of Personal Information we collected about you; (ii) the
categories of sources from which we collected the Personal Information
about you; (iii) the categories of third parties to which we disclosed
Personal Information for a business purpose; (iv) the categories of
Personal Information we disclosed about you for a business purpose; (v)
our business or commercial purpose for collecting your Personal
Information; and (vi) the specific pieces of Personal Information we
collected about you.
You are entitled to make this request for information twice within a
12-month period, at no cost. Should we be unable to fulfill your
request, we will provide you with the corresponding reasons. It's
important to note that in responding to a request for information, we
are restricted from revealing certain types of Personal Information,
such as your driver’s license number or other government-issued
identification numbers, financial account numbers, account passwords,
security questions and answers, and unique biometric data derived from
human characteristics.
5.3.2 Right to Request Deletion of Personal Information
You may be entitled to request the deletion of your Personal Information
that we have collected. You can submit the deletion request via the
following path in the Services: “My”-“Account Management”-“Cancel
Account”. However, there are instances where we might not be able to
honor your request, particularly if retaining your Personal Information
is required for us to fulfill legal obligations or to complete a
transaction for which the information was initially collected. Should we
be unable to proceed with your deletion request, we will provide you
with an explanation for our decision.
Upon accepting your deletion instruction, we will delete or de-identify
your information or, if immediate deletion is not feasible (for example,
because the data is preserved within secured backup archives), we will
securely store your information and isolate it from any further use
until it can be safely deleted.
5.3.3 Right to Non-Discrimination
Should you decide to exercise any of your rights, rest assured that we
will treat you with the utmost fairness and respect. Under no
circumstances will we subject you to any form of discrimination because
of your decision to assert your rights.
5.4 How we verify requests and respond to requests?
To protect your Personal Information, our process for responding to
consumer requests involves a thorough verification of identity. Upon
receipt of a request, we immediately take steps to confirm that the
individual making the request is indeed who they claim to be or has the
authority to act on someone else's behalf. This involves requesting
additional information to help us verify your identity.
During the verification process, we may contact you to provide specific
information that matches the details we already have on record. The
level of verification required—whether a reasonable degree of certainty
or a high degree of certainty—depends on the nature of your request.
This could mean matching two or three pieces of information we hold
about you with the information you provide. In certain instances, we may
also require a signed declaration under penalty of perjury, affirming
that you are the consumer whose personal information is being requested.
It's important to provide us with sufficient information so we can
understand, evaluate, and respond to your request effectively. Without
being able to confirm that the personal information relates to you, we
are unable to proceed with your request or provide any personal
information. The information provided in a verifiable consumer request
is used exclusively for the purposes of verifying your identity,
processing your request, and locating the relevant information.
For those using an authorized agent to submit a request, we will verify
the identity of both you and your agent. We may ask for a signed
document confirming the agent's authorization to act on your behalf. To
safeguard your personal information, we reserve the right to deny
requests from agents who cannot provide proof of authorization.
Please note, there are circumstances where we are unable to delete
personal information, such as when retention is necessary for our
internal business purposes or as required by the CCPA for reasons like
fraud prevention or legal compliance. In these cases, we will retain
your information in line with our records retention program and securely
delete it at the end of the retention period.
5.5 Response timing and format
We make every attempt to respond to a verifiable consumer request within
forty-five (45) days of its receipt. Should we need additional time,
we'll notify you promptly.
Upon receipt of your request, we will deliver our written response by
replying to your email. Any disclosures we provide will only cover the
12-month period preceding the verifiable consumer request's receipt.
When you request a copy of your Personal Information, we will select a
format to provide your personal information that is readily useable and
should allow you to transmit the information from one entity to another
entity easily.
We generally do not impose fees for processing or responding to your
verifiable consumer request unless it is deemed excessive, repetitive,
or clearly unfounded. In cases where a fee may be applicable, we will
explain the reasons and provide a cost estimate before proceeding with
your request.
Please be aware that your choices regarding your rights may affect the
availability or provision of certain services.
6. Children
Our services are not designed for individuals under the age of 13. We do
not allow individuals under 13 to register, nor do we knowingly collect
personal information from them. If you are under the age of 13, we
kindly ask that you refrain from using our services. Should we become
aware of any personal information collected from a minor, we will
promptly delete it. If you suspect that a child under 13 has provided us
with personal information, please reach out to us at [email protected] for immediate
action. If you are 13 or older, but under 18, you must have permission
from your parent or guardian to use our Services.
7. Security and retention
7.1 Security
We implement commercially reasonable technical, administrative, and
organizational measures to protect Personal Information both online and
offline from loss, misuse, and unauthorized access, disclosure,
alteration, or destruction. However, no Internet or email transmission
is ever fully secure or error free. In addition, we are not responsible
for circumvention of any privacy settings or security measures contained
on the Service, or third-party websites. By using the Services or
providing information to us, you agree that we may communicate with you
electronically regarding security, privacy, and administrative issues
relating to your use of the Services. If we learn of a security system’s
breach, we may attempt to notify you electronically by posting a notice
on the Services, by sending an email to you.
7.2 Retention
The Personal Information we collect from you will be stored in the
United States. We store the information we receive as described in this
Privacy Policy for as long as you use our Services or as necessary to
fulfill the purpose(s) for which it was collected, provide our Services,
resolve disputes, establish legal defenses, conduct audits, pursue
legitimate business purposes, enforce our agreements, and comply with
applicable laws. How long we retain Personal Information will depend on
a number of factors, such as the amount, nature, and sensitivity of the
information, the potential risk of harm from unauthorized use or
disclosure, any legal requirements, and our purpose for processing the
information.
We reserve the right to modify, suspend, or discontinue the Services,
either temporarily or permanently, at our discretion or due to factors
beyond our control (for example, changes in applicable laws or
regulations). In the event that any Service is altered or discontinued,
we may delete or remove your data that pertains specifically to that
Service. We understand the importance of your data, and we commit to
making every reasonable effort to notify you in advance of any such
changes, so that you can export or download your relevant data before
its deletion.
8. Links to third party
Our Service may contain links to Third Party Websites not operated or
controlled by us. The information that you share with Third Party
Websites will be governed by the specific privacy policies and terms of
service of the Third Party Sites and not by this Privacy Policy. We
encourage you to read the privacy policies of each website , and we do
not responsible for, the privacy practices or content of such other
websites. Visiting these other websites or applications is at your own
risk. By providing these links we do not imply that we endorse or have
reviewed these sites. Please contact the Third Party Sites directly for
information on their privacy practices and policies.
9. International users
You understand and acknowledge that your Personal Information will be
processed and stored in our facilities and servers in the United States.
If you are located in other countries or regions of the United States,
your data may be transferred to the United States if you use our
Services. If your country has corresponding legal regulations on data
cross-border, you should pay attention to comply with the relevant
regulations on data cross-border in your country when you use the
Services.
10. Changes to the privacy policy
We may update this Privacy Policy from time to time. When we do, we will
post an updated version on this page, unless another type of notice is
required by applicable law. If there are any material changes to this
Privacy Policy, we will notify you as required by applicable law. You
understand and agree that you will be deemed to have accepted the
updated Privacy Policy if you continue to use the Services after the new
Privacy Policy takes effect.
11. Dispute Resolution
All disputes arising out of or relating to this Agreement will be
brought exclusively in the federal or state courts of San Francisco,
California.
12. How to contact us
If you have any questions about our privacy practices or this Privacy
Policy, please contact us through [email protected].