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Every click counts in the world of e-commerce. Use Crash Reporting to detect and diagnose errors that appear, then leverage our AI-powered resolution feature to help you fix them.
From the homepage to checkout, make every interaction fast & error-free. No longer rely on incomplete support tickets, now your development and customer support teams have complete information to respond to shopper issues as they happen in real-time. You’ve invested a lot to get shoppers to your site. Give them an error free storefront experience to secure the sale.
Let Crash Reporting keep a watchful eye over your Shopify store. Set thresholds for your alert based on an increase in error count or new error occurrence, then connect with third-party integration tools like Microsoft Teams or Slack to be alerted to occurrences.
Sort and order errors by criteria that matters most to you to understand the impact of issues on your customers. Prioritize errors based on number of users affected, number of occurrences, and use smart filters to segment errors by date, location, version, host, OS, browser, and custom tags.
Plug in the latest feature - AI Error Resolution, to take your Crash Reporting to the next level. With one click, Raygun sends a detailed prompt to your chosen LLM preloaded with crucial context from your error message. Your AI-powered expert will analyze your error group and suggest fast and accurate ways to resolve the error.
You no longer need to rely on external developer resource. Get helpful, actionable suggestions to resolve the errors occurring on your site. Take a detected error and resolve it in a matter of minutes!
It’s hard to keep your cool when customers are sending complaints through to support. Raygun monitoring and AI Error Resolution is on-call 24/7 to support you, no matter what. Get instant solutions to resolve issues before they impact sales.
Beyond the detailed prompt we send with the error to our AI expert, we’ve also developed a toolkit of helpful prompts you can use to get an answer that makes sense to you. Get all the information you need to resolve that error quick!
Detect, prioritize and resolve errors before they stop a sale or escalate into incidents.
How does a trial work?
First, select a plan; our trial period gives you a 14-day free trial. At the end of your trial period, you will become a Raygun customer!
How do I begin my trial?
Simply click 'Install App,' then confirm the 'Purchase' of your free events (note: you will not be charged until after your trial ends) and create a Raygun account by completing your essential plan details. You'll automatically be taken to your first application inside the Raygun app. From here, you can access all of the features covered in your selected plan. At any point during or after your trial, you can choose a paid monthly or annual plan.
What happens when my free trial ends?
Your paid plan will begin automatically at the end of your 14-day free trial.
Can I cancel before my trial ends?
Yes. If you need to cancel your Raygun trial, you need to do this through Shopify. Head to 'Manage my Apps' and select 'Uninstall Raygun.' If you are in Raygun, head to 'Plan Settings' and then 'Manage in Shopify.' This will take you to your Shopify account.
When do I pay my Raygun bill if I select a monthly pricing plan?
Your Raygun account will be billed as a monthly subscription and will appear on your next Shopify 30-day invoice. For more information, see the Shopify billing cycle documentation.
If I select an annual pricing plan, when do I pay?
Your Raygun account will be billed as an annual subscription and be part of your next Shopify 30-day invoice.For more information see the Shopify billing cycle documentation.
How can I upgrade/downgrade my pricing plan?
If you need to upgrade or downgrade your subscription, you can do this in your Raygun Plan Settings. We'll then prompt you to agree to a new recurring app charge. Shopify allows each app to have only one recurring app charge enabled at a time. The existing application charge will be canceled and replaced by the new charge. The new recurring charge is then applied after your current billing cycle ends.
I have no idea how many events I'll use! How do I pick a plan?
We know it can be challenging for new customers to project their event volume, so while you're working out how many monthly sessions you need, we're happy to help you estimate and adjust your reserved events. Ask our Customer Success team about volumes or email [email protected].
You can track your event consumption in the Usage section of your Raygun app to monitor your usage and avoid any surprise bills. You can also turn on email notifications here to let you know if you've hit your reserved event limit and gone into on-demand.
How do I cancel my Raygun plan?
If you need to cancel your Raygun plan, you must do this through Shopify. In Shopify, go to 'Manage my Apps' and select 'Uninstall Raygun.' If you are in Raygun, go to 'Plan Settings' and 'Manage in Shopify.' This will take you to your Shopify account.
How do you define an event in Crash Reporting
An error event is any handled or unhandled exception thrown by your application. For mobile apps, crash reports are stored on the device until an internet connection is present, and data is sent to Raygun. We process the events sent to our API using our language-based SDKs.
Can I get Real User Monitoring for my Shopify storefront?
No. At this stage, we do not have a RUM app available in the Shopify app store.
Can I get APM for my Shopify storefront?
No. We will not be offering an APM app in the Shopify app store.
