Pérez-Vera et al., 2017 - Google Patents

Intent classification of social media texts with machine learning for customer service improvement

Pérez-Vera et al., 2017

Document ID
11034771579723951470
Author
Pérez-Vera S
Alfaro R
Allende-Cid H
Publication year
Publication venue
Social Computing and Social Media. Applications and Analytics: 9th International Conference, SCSM 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part II 9

External Links

Snippet

Social media platforms in the last few years have facilitated the development of communities that discuss real-world events, and have shaped the way users interact. The content generated in these platforms reflect a variety of intentions, ranging from social interaction to …
Continue reading at link.springer.com (other versions)

Classifications

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    • G06F17/30634—Querying
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    • G06F17/30675—Query execution
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce

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