KR20070011973A - Method for management of work-flow finance - Google Patents

Abstract

A method for managing a financial workflow is provided to process the financial workflow at a high-speed by making financial processes extended in a global environment rationalized and efficient through automation, integration, and analysis in an enterprise scale as well as a department unit. A process design screen is called by responding to a call of a business manager, process modeling is performed based on a newly set condition by opening a process map file in the called screen, and the modeled process is tested and verified. The verified process is called by responding to the call of a charged person, and rules for work distribution and personal work management are provided to the charged person to enable the charged person to process business set to each step of the workflow according to the rule. A process monitoring screen is called by responding to the call of the charged person, and process progression and step processing history are displayed by an inquiry command of the charged person. If a process analysis screen is requested, a work processing quantity and statistics data are provided to the charged person to recognize a process operation state.

Description

How to manage financial workflows {METHOD FOR MANAGEMENT OF WORK-FLOW FINANCE}

1 is a schematic configuration diagram of a financial workflow system to which a financial workflow management method according to the present invention is applied.

2a and 2b is a flow chart showing a process design process of the financial workflow management method according to the present invention.

Figure 3 is an exemplary process design screen in the present invention.

4a and 4b is a flow chart showing a process execution process of the financial workflow management method according to the present invention.

5 is an exemplary process execution screen in the present invention.

Figure 6 is an exemplary screen for the automatic notification function upon arrival of the task in the present invention.

7 is a diagram illustrating a step processing screen in the present invention.

8a and 8b is a flow chart showing a process monitoring and analysis process of the financial workflow management method according to the present invention.

9 is an exemplary process monitoring screen in the present invention.

10 is an exemplary process analysis screen in the present invention.

11a and 11b is a flow chart showing a process management process of the financial workflow management method according to the present invention.

Figure 12 is an exemplary screen for work interworking between applications in the present invention.

Figure 13 is an exemplary process manager screen in the present invention.

<Explanation of symbols for the main parts of the drawings>

110... Business Personnel System (PC)

120... Business manager system (PC)

200... Workflow engine

210... Process design module

220... Process execution module

230... Process Monitoring and Analysis Module

240... Process management module

310... Work procedure management database

The present invention relates to a financial workflow management method, and more particularly, to automate / integrate financial business processes (especially credit, foreign exchange, receiving / support business processes) expanded not only in departments but also in a global environment. It relates to a financial workflow management method that streamlines and streamlines processes through analysis to enable financial transactions at high speed.

The current financial business environment is changing rapidly, the demands of various channels and customers are increasing, and the barriers between financial sectors are gradually disappearing. Therefore, the financial business system integration requires that all business activities within financial institutions, such as customer response / customer relationship management, risk / revenue management, product development / marketing, management strategy / decision making, should be organically integrated for the leading financial business. The need for this is being recognized.

However, the conventional financial business integration has not secured compatibility and standards because of the interdisciplinary development and maintenance of businesses, and it requires additional efforts to solve this problem. There is a problem in that a lot of money, manpower, and time are required to establish a computerized environment according to the work procedure, and in particular, more effort is required for maintenance.

In addition, the channel services operated in the conventional client / server (C / S) environment include financial accounting, customer consulting / information, sales / marketing automation, etc. Can be divided into customer relationship management and other informational tasks (information systems).

However, since such a conventional channel work area operates in a C / S environment, much effort has been required to install and maintain these work environments. For example, there are so many programs installed on every operator's terminal (PC) to deal with one customer, such as a work program for deposit and withdrawal, a work program for viewing customer information, a customer counseling program, an information inquiry program, and the like. In order to do this, they had to start a new program and move through several screens when needed.

Therefore, in the modern financial environment in which customer channels are diversified and customized services are required, the problem is that such a slow work process and distributed work programs cannot respond quickly.

Accordingly, the present invention has been proposed in order to solve various problems arising from the conventional financial business as described above,

It is an object of the present invention to provide a financial workflow management method that enables financial processes to be processed at high speed by streamlining and streamlining the processes through automated / integration / analysis of the entire financial business process under the global environment as well as departmental units. There is.

"Financial workflow management method" according to the present invention for achieving the above object,

Calling a process design screen in response to a call request of a task manager, opening a process map file on the called screen, performing process modeling under a newly set condition, and testing the modeled process to perform verification; Step 1;

A second method of calling the verified process according to a call request of a work person and providing a rule for job distribution and personal work management so that the work person can process a task specified in each step of the workflow according to a rule; Steps;

The process monitoring screen is called in response to the call request of the work person, and the process progress and step processing history are displayed on the screen according to the inquiry command of the work person, and when the call of the process analysis screen is required, the work person operates the process. A third step of providing throughput and statistical data to recognize the status;

When the process management item is selected by the task manager, it is characterized in that it comprises a fourth step of providing a linked application for supporting integrated management between other systems related to the work procedure management system and supporting an integrated management tool.

Hereinafter, described in detail with reference to the accompanying drawings, preferred embodiments of the present invention according to the technical spirit as described above.

1 is a schematic configuration diagram of a financial workflow system to which a financial workflow management method according to the present invention is applied.

Here, reference numeral 110 denotes a task used by a person in charge for processing a distributed job according to routing conditions, querying a new job list or job information, querying step processing information, and inquiring and attaching related file contents. Represents a person in charge system (PC).

Reference numeral 120 denotes a work manager for designing a process by performing process modeling according to a provided process map generating tool, collecting operating information of the modeled process, and performing a function of verifying the process through testing. Represents a business manager system (PC) to use.

In addition, reference numeral 200 is connected to the work manager system 110 and the work manager system 120 to provide a process map generation tool, to design a process map corresponding to the conditions set by the work manager, the work manager It shows a workflow engine that performs a process test in response to a condition set by the manager, performs process monitoring in response to a process monitoring request of the person in charge, and supports an integrated management tool for a process manager.

In addition, reference numeral 310 denotes a business procedure management database (DB) in which business procedure management information is stored, reference numeral 320 denotes a workflow definition database in which workflow definition information is stored, and reference numeral 330 denotes a workflow statistics information. Represents a workflow statistics database.

With reference to the accompanying drawings, a financial workflow management method according to the present invention with reference to the workflow system to which the present invention configured as described above will be described in detail as follows.

First, the financial workflow management method according to the present invention is roughly classified into process design, process execution, process monitoring and analysis, and process management stages.

The financial business manager accesses the workflow engine 200 using the business manager system 120 and calls the process design screen as shown in FIG. The process is designed through the process design process as shown in 2a and 2b.

That is, when the work manager calls the process design screen in step S111, the process design module 210 in the workflow engine 200 opens the process map file in association with the work procedure management database 310 in step S112. The process map here provides a process designer for the Web GUI that is easy to design without any programming. In particular, the IDS (Intelligent Design Support) function makes it easy for non-skilled users to design the process, and various design tools and self-verification make it easy to design complex business processes.The task manager can drag using the map design toolbar. ) And Drop to display in graphics mode.

Next, in step S113 to create a unit task (Step) and set the conditions, and in step S114 to set the work path connection and conditions, in step S115 to create a new process map, this is a business process management database 310 ).

That is, an appropriate unit task is generated by using the step generation icon of the map preparation tool. For example, General Step / Sub map Step / System Step / Component Step. Next, the unit processor is specified in various ways. For example, assign a business processor to an individual, an organization, a user, a group, or a role. In addition, it sets the execution / processing / completion condition of the unit task and sets the execution time plan and deadline of the unit task. In addition, work paths and orders are specified by using various branch condition routing functions according to business procedures. Specifically, the routing (branch) function is described as follows: Rules-based routing to route work according to a set of rules, broadcast routing to simultaneously route to all workers, and distribution of tasks to multiple workers at the same time. Parallel routing that assigns work paths to be processed by default, serial routing that assigns work paths to be processed sequentially in a given order, and routing by checking conditions using information input to the system. It is roughly divided into routing based on a specified condition and Ad-hoc routing function that informally routes according to a situation.

Through this process, a process map is generated, and the generated process map is stored in the work procedure management database 310.

Next, the task manager calls a process analysis screen for verification of the process generated as described above (S121), and collects operation information of the process in step S122. In step S123, various To-Be scenarios are created and tested. In step S124, the effect of the To-Be process is verified through a process analyzer, and in step S125, an existing process is updated.

In other words, process verification can identify whether the current business process is operating effectively or predict the impact of adding / deleting / modifying processes in advance.Through these tests, resources can be properly allocated or the process can be tuned to process the work process. Will be optimized.

Next, the person in charge of the task executes the process in association with the process execution module 220 of the workflow engine 200.

That is, in step S211 of FIG. 4A, the work manager screen for executing the process as shown in FIG. 5 is called. In step S121, a process map launch is performed, and in step S213, work distribution is performed according to a routing condition. Here, when the work arrives, a notification is made through the notification function of the arrival of the work, and when the work is assigned in connection with the e-mail of the groupware, an automatic mail is sent to the user's e-mail address to notify the work history. 6 is an exemplary screen illustrating an automatic notification function for work arrival. Schedules can be defined for each process and activity, and if not handled in a limited time, the activity is processed by notifying the person in charge, manager or other defined employee.

In step S214, a new job list is inquired, and in step S215, job information is inquired. View a list of all assigned tasks in the web-based personal In box (user queue). Tracker functions, unassigned job queue listings, listings of individual / department / group / migration jobs, sorting / conditional search by job priority, monitor job paths throughout the process, find custom jobs, personalize It supports and creates and provides customized user queues and user screens easily for each individual, department, and group.

Next, the person in charge of the work calls the step processing screen as shown in FIG. 7 in step S221, inquires step processing information in step S222, and inquires and attaches the relevant file contents in step S223. Then, the review information is input in step S224, and the approval / return work processing is executed in step S225. That is, the step processing function is called from the work list assigned to the individual user queue or the collaborative work queue, and the tasks assigned to each step of the workflow are processed according to the rules. You can view and add the contents of the attached document, add and add note inquiry, change the property according to authority, and process the work according to the pre-registered business rules. You can reassign the work to other groups or other users. At this point, the task partner returns the distributed work to the work queue so that other employees can take it.

Next, the person in charge of the work performs the process monitoring and analysis work in conjunction with the process monitoring and analysis module 230 of the workflow engine 200.

That is, the process tracking screen as shown in FIG. 9 is called in step S311 of FIG. 8A, and the process map to be monitored is selected from the plurality of process map lists stored in the work procedure management database 310 in step S312. The process progress history is inquired at step S313, and the step process history is inquired at step S314.

Here, you can monitor the process quickly and accurately by searching the work process and searching the past history, and you can search the detailed history about the work and intuitively identify it in the form of a table or visually through the visual map. The monitoring feature provides a graphical view of the business process and includes work tracking and audit trails to help you understand the flow of work. In addition, not only the status of the process and the work history of each process can be tracked through the statistics monitoring screen, but also the performance management and evaluation can be performed by monitoring the throughput and detailed work statistics.

Next, the staff in charge of analyzing the status of the operating processes up to now is a function that analyzes the operational data to identify where the bottlenecks occur in the overall process and how to solve these bottlenecks. It can be used to create customized reports by providing throughput and statistics support that can be managed universally in all organizations.

That is, the process analysis screen as shown in FIG. 10 is called in step S321 shown in FIG. 8B, the process operation information is collected in step S322, the data is analyzed in step S323, and the result of the process simulation in step S324. Based on this, the process is updated and a report is output in step S325. In other words, in the process analysis process, process data is analyzed according to the process simulator execution result. Analyze operational data to support analytical data that can be used to reengineer business processes and determine bottlenecks and resolution. It also diagnoses and analyzes logical errors in business processes. In addition, various report templates are provided for easy report creation. In this case, the report includes information on work progress, processing time by work item, workflow processing time, work queue processing status, and work distribution status.

Next, the task manager performs process management in association with the process management module 240 of the workflow engine 200.

In step S411 of FIG. 11A, the work manager calls a process design screen, and provides a connector for supporting interworking with application applications related to the workflow-based work procedure management system through the work interworking function between the applications in step S412. API is supported for integrated management. 12 illustrates an example of a screen for interworking work between applications. When designing business rules, it provides various functions to apply additional business rules, receive input data, put it in a designated form, and transfer data between applications. In step S413, process synchronization is performed. In other words, it is possible to support internal / external work and communicate with business process management system by implementing intelligent business process through synchronization with other processes and data exchange. In step S414, a convenient development environment is provided. In other words, it provides various developer functions to support rapid application development (RAD) by providing convenient developer tools, and supports various languages and various interfaces for linking workflow systems and applications.

Next, the work manager calls the manager screen as shown in FIG. 13 in step S421 of FIG. 11B, and manages various process jobs through the manager managing various process jobs for the jobs retrieved in step S422. . Here, the process manager can change the data values that change the data values defined for a particular job, process a batch of multiple jobs at once, lock them, and lock them to prevent other users from changing them. Job logs, delete jobs to delete unnecessary jobs, migrate jobs to users who assign them, view job logs to view job-related history logs, overall workflow and queues, and job statistics to see statistics for users. Manage the inquiry work. In step S423, the process environment is set. Here, the process environment setting includes initialization of a workflow area, creation / deletion / change of a job queue, management of user queue related properties, management of a user queue, and management of a work log.

According to the present invention as described above, it is possible to automate / call / analyze the extended financial business process in the global environment not only in the department unit, but also throughout the enterprise, it is possible to streamline the process and efficiency, and also to process the financial business at high speed It is effective to promote.

Claims (18)

In the financial workflow management method, Calling a process design screen in response to a call request of a task manager, opening a process map file on the called screen, performing process modeling under a newly set condition, and testing the modeled process to perform verification; Step 1; A second method of calling the verified process according to a call request of a work person and providing a rule for job distribution and personal work management so that the work person can process a task specified in each step of the workflow according to a rule; Steps; The process monitoring screen is called in response to the call request of the work person, and the process progress and step processing history are displayed on the screen according to the inquiry command of the work person, and when the call of the process analysis screen is required, the work person operates the process. A third step of providing throughput and statistical data to recognize the status; When the process management item is selected by the business manager, the financial work comprises a fourth step of providing a linked application to enable integrated management between other systems related to the work procedure management system and supporting an integrated management tool. Flow management method. The process modeling method of claim 1, wherein the process modeling of the first step comprises: The task manager calls the process design screen, opens the process map file in connection with the procedure management database, creates the steps and sets the conditions, connects the work path and sets the conditions. And generating a new process map and storing it in a business process management database. The financial workflow management method of claim 2, wherein the unit task generates a unit task such as a general step / sub map step / system step / component step by using a step generation icon of a map creation tool. The method of claim 2, wherein the condition setting includes assigning a unit task processor to an individual, an organization, a user, a group, a role, etc., setting execution / processing / completion conditions of the unit task, and executing execution time planning and deadline of the unit task. A financial workflow management method characterized by setting up a line and assigning work paths and orders using various branch condition routing functions according to a business procedure. 5. The method of claim 4, wherein the routing comprises: rules-based routing that specifies a work path based on a predetermined rule, broadcast routing that performs routing to all workers simultaneously, and tasks to multiple workers simultaneously. Parallel routing, which assigns work paths to be distributed and processed, serial routing, which specifies work paths to process work sequentially in a given order, and routing by checking conditions using information input to the system. A financial workflow management method comprising routing according to a condition for specifying a and ad-hoc routing that informally routes according to a situation. The method of claim 1, wherein the process verification of the first step comprises: calling a process analysis screen; collecting operation information of the process; and creating and testing various To-Be scenarios; A financial workflow management method comprising verifying the effectiveness of a To-Be process through an analyzer and updating an existing process. The method of claim 6, wherein the process verification is performed by determining whether the currently operating business process is operating effectively or by predicting the effect of adding / deleting / modifying a process in advance, and appropriately arranging resources through a test or tuning a process. Financial workflow management method characterized by optimizing processing procedures. The method of claim 1, wherein the second step includes calling a work manager screen for executing a process, launching a process map, performing a job distribution according to a routing condition, and a new job list. Querying the user and querying the job information, calling the step processing screen, querying the step processing information, querying and attaching the related file contents, inputting the review information, approving / And performing the return processing. The method of claim 8, wherein the performing of the job distribution according to the routing condition comprises: performing a notification through a notification function for arrival of a corresponding job upon arrival of a job, and corresponding to a job assignment in connection with an email of groupware. An automatic mail is sent to the user's e-mail address to notify them of the activity, and if not handled in a limited time, a notification function is performed to notify the person in charge or manager or another employee defined so that the activity can be processed. Financial workflow management method comprising the. The method of claim 8, wherein the querying of the new job list and the job information are searched, including a tracker function, an unassigned job queue listing, A financial workflow management method comprising performing a listing of individual / department / group / migration tasks, sorting / conditional searching by priorities of tasks, and monitoring work paths throughout the entire process. 9. The financial workflow management of claim 8, wherein the executing of the approval / return work process includes returning a work distributed at the time of returning the work to the work queue so that other employees can take the work. Way. The method of claim 1, wherein the third step, Calling a process tracking screen; selecting a process map to monitor from a plurality of process map lists stored in a business process management database; querying process progress history; querying step processing history; process analysis A financial work comprising the steps of calling a screen, collecting process operation information, analyzing data, updating a process based on the results of process simulation, and outputting a report. Flow management method. The method of claim 12, wherein the process map list monitoring includes a process map through a work tracking and audit trail function that can graphically observe the status of a work process and grasp the flow of work. Financial workflow management method, characterized in that for monitoring. 13. The method of claim 12, wherein analyzing the data supports analytic data that can be used for business process re-engineering through operational data analysis, bottlenecks, and resolution. Financial workflow management method characterized by determining whether or not, and diagnose and analyze the logical errors of the business process. The financial work of claim 12, wherein the report generates a report by describing information such as a work progress status, a processing time for each work item, a workflow processing time, a work queue processing status, and a work distribution status. Flow management method. The method of claim 1, wherein the fourth step, Calling process design screen, supporting work interworking function between applications, performing process synchronization, providing convenient development environment, calling administrator screen, and performing process manager. And setting up a process environment. The method of claim 16, wherein the process manager comprises: changing a data value for changing a data value defined in a specific job, a batch for selecting and batching a plurality of jobs at once, and locking the corresponding job so that other users Stats for jobs that lock locks against changes, jobs that delete unnecessary jobs, jobs that escalate to the user who assigned them, job logs queries to view job-related history logs, and statistics for total workflow and queue users. Financial workflow management method characterized in that for managing the job statistics query job for querying. The financial work system of claim 16, wherein the process environment setting comprises: initializing a workflow area, creating / deleting / changing a job queue, managing user queue related properties, managing a user queue, and managing a job log. Flow management method.

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