JPWO2021117101A5 - - Google Patents

Description

The present invention relates to a response processing program, a response processing method, an information processing apparatus, and a response processing system.

In recent years, there has been an increasing need for RPA robots to perform business processing by combining chatbots and RPA (Robotic Process Automation) technologies and using the information input in the chat interface.

As the prior art, for example, information for specifying an IC chip to be attached to a mobile phone and a content transmission destination are specified by using a one-time password issued from an information distribution server in response to an e-mail containing a chip ID as the main body. There is a technique for registering information.

Japanese Patent Application Laid-Open No. 2003-233754

However, in the conventional technology, when the chatbot and RPA cooperate to access a website such as a business system, if the authentication information used for logging in to the website is input in a chat format, the authentication information is leaked. There is the problem of increased risk.

In one aspect, the present invention aims to reduce the risk of leakage of authentication information.

In one embodiment, when an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chat bot, a chat about the website is performed using a script corresponding to the processing on the website. Start, send the address information accessible to the website to the information processing terminal as a chat conversation, and respond to the input of authentication information used to log in to the website accessed using the address information. When a one-time password corresponding to the authentication information issued from the information management system is received from the information processing terminal, a response process for executing the chat process corresponding to the process on the website. The program is provided.

According to one aspect of the present invention, there is an effect that the risk of leakage of authentication information can be reduced.

FIG. 1 is an explanatory diagram showing a system configuration example of the response processing system 100. FIG. 2 is a block diagram showing a hardware configuration example of the information processing apparatus 101. FIG. 3 is a block diagram showing a hardware configuration example of the information processing terminal 102. FIG. 4 is an explanatory diagram showing an example of the stored contents of the script DB 140. FIG. 5 is an explanatory diagram showing a specific example of the script. FIG. 6 is an explanatory diagram showing an example of the stored contents of the OTP management table 150. FIG. 7 is an explanatory diagram showing a screen example of the chat screen. FIG. 8 is a block diagram showing a functional configuration example of the information processing apparatus 101. FIG. 9 is an explanatory diagram showing an example of the stored contents of the address management table 900. FIG. 10 is an explanatory diagram showing an embodiment of the response processing system 100. FIG. 11A is an explanatory diagram (No. 1) showing an example of a screen displayed on the information processing terminal 102. FIG. 11B is an explanatory diagram (No. 2) showing an example of a screen displayed on the information processing terminal 102. FIG. 11C is an explanatory diagram (No. 3) showing an example of a screen displayed on the information processing terminal 102. FIG. 11D is an explanatory diagram (No. 4) showing an example of a screen displayed on the information processing terminal 102. FIG. 11E is an explanatory diagram (No. 5) showing an example of a screen displayed on the information processing terminal 102. FIG. 11F is an explanatory diagram (No. 6) showing an example of a screen displayed on the information processing terminal 102. FIG. 12 is a sequence diagram (No. 1) showing an operation example of the response processing system 100. FIG. 13 is a sequence diagram (No. 2) showing an operation example of the response processing system 100. FIG. 14 is a sequence diagram (No. 3) showing an operation example of the response processing system 100. FIG. 15 is a flowchart showing an example of the response processing procedure of the information processing apparatus 101.

Hereinafter, embodiments of a response processing program, a response processing method, an information processing apparatus, and a response processing system according to the present invention will be described in detail with reference to the drawings.

(Embodiment)
First, a system configuration example of the response processing system 100 including the information processing apparatus 101 according to the embodiment will be described. The response processing system 100 is applied to, for example, a computer system that provides various web services by using a chatbot.

FIG. 1 is an explanatory diagram showing a system configuration example of the response processing system 100. In FIG. 1, the response processing system 100 includes an information processing device 101, an information processing terminal 102, a processing execution system 103, an information management system 104, and a plurality of processing servers 105. In the response processing system 100, the information processing device 101, the information processing terminal 102, the processing execution system 103, the information management system 104, and the processing server 105 are connected via a wired or wireless network 110. The network 110 is, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, or the like.

The information processing device 101 is a computer capable of controlling the conversation of the chatbot. The information processing device 101 is, for example, a server. A chatbot is a computer system that uses artificial intelligence to interact with humans and exchange messages. The information processing apparatus 101 has, for example, an FAQ master 120, a chat log DB (Database) 130, and a script DB 140.

The FAQ master 120 stores FAQ (Frequently Asked Question). FAQ means "frequently asked questions" and is a collection of questions and answers to questions that are expected in advance. The question may be a question of how to solve some problem, or it may be a spoken question. Answers include answers that indicate how to solve the question being asked and answers to spoken questions.

The chat log DB 130 stores the chat log. The chat log is a conversation history regarding a conversation between a user and a chatbot. The script DB 140 stores a script that defines the conversation flow of the chatbot. The conversation with the chatbot is, for example, according to a script. The stored contents of the script DB 140 will be described later with reference to FIG.

The information processing terminal 102 is a computer used when a user has a conversation with a chatbot. The information processing terminal 102 is, for example, a smartphone, a tablet-type PC (Personal Computer), a PC, or the like. In the information processing terminal 102, the user can search for a desired answer or use a web service while interacting with the chatbot by inputting a message or selecting an option.

Web services include, for example, those that provide business processes such as production management, sales management, inventory management, accounting, mail software, dataware, and schedule management provided by various business systems. In addition, there are those that provide processing such as account opening, balance inquiry, transfer, and address change in the financial institution system.

In addition, as a web service, there is one that provides processing such as contract content change and address change in the insurance company system. Further, the web service may be an information providing service. The information processing terminal 102 may be owned by an individual user or may be rented out by a company, a store, or the like.

The processing execution system 103 is a computer system having a processing component group PG of RPA (Robotic Process Automation). The processing execution system 103 is realized by, for example, one or a plurality of servers. RPA is to automate and streamline routine tasks that were manually performed by using robotic technology of software equipped with artificial intelligence.

The processing component group PG is provided, for example, corresponding to a website related to a web service. The processing component group PG includes, for example, an RPA control unit cr and a robot rb. The RPA control unit cr queues the requested process (job) and controls the robot rb. The robot rb is software that executes processing according to the control of the RPA control unit cr.

According to the processing component group PG of RPA, for example, the operation work performed by a human on the screen can be automated by the robot rb. Further, the processing component group PG can not only repeat exactly the same work but also receive an external request via API (Application Programming Interface) and operate.

In the example of FIG. 1, only one processing component group PG possessed by the processing execution system 103 is displayed, but the present invention is not limited to this. For example, the processing execution system 103 has RPA processing component group PG corresponding to each website for a plurality of websites.

The information management system 104 is a computer system having an OTP management table 150 and issuing a one-time password corresponding to the authentication information in response to input of the authentication information used for logging in to a predetermined website. The information management system 104 is provided, for example, corresponding to a website related to a web service. The information management system 104 is realized by, for example, one or a plurality of servers.

Logging in to a website means making the web services available on the website available. The authentication information is, for example, an ID (identification) and a password. Further, the authentication information may be biological information such as a fingerprint, an iris, a blood vessel, a voice, a face, and a handwriting.

The one-time password is a disposable password used to acquire the authentication information corresponding to the one-time password. For example, an expiration date is set for the one-time password. One-time passwords that have expired cannot be used. The OTP management table 150 stores the authentication information and the one-time password in association with each other. The stored contents of the OTP management table 150 will be described later with reference to FIG.

The processing server 105 is a computer that executes processing related to the web service. The processing related to the web service includes, for example, various business processing in the business system and balance inquiry processing in the financial institution system. For example, the processing server 105 is a web server of a system that operates a web service.

In recent years, there is an increasing need to call an API of RPA using information input by a chat interface operated by a smartphone or the like and have a robot perform business processing or the like. On the other hand, when using a website such as a business system, it is often required to enter authentication information such as an ID and a password.

However, if authentication information such as an ID and a password is input on the chat interface, there is a problem that the risk of information leakage increases. For example, a plurality of users may want to perform work via form authentication for the same robot rb on the processing execution system 103. In such a case, it is necessary to pass the authentication information to the RPA in some way, but if the authentication information is entered in the chat interface, the information will be passed to the third party that provides the chat interface, and information leakage. Risk increases. It is conceivable to prepare a robot rb for each user and record the authentication information in the robot rb in advance, but there is a problem that the resources used are increased.

It is conceivable to reduce the risk of information leakage by encrypting the input information. However, once the data itself is obtained, the chances of it being decrypted are not zero. Further, there is a problem that it is costly to secure the confidentiality of the input data until the encryption is performed and to manage the key used for the encryption.

Therefore, in this embodiment, when using the web service by linking the chat bot and RPA, a mechanism that enables user authentication without inputting the authentication information used for logging in to the website in the chat interface is provided. Then, a response processing method for reducing the risk of leakage of authentication information will be described.

In the example of FIG. 1, the processing execution system 103 and the information management system 104 are realized by different computer systems, but the present invention is not limited to this. For example, the processing execution system 103 and the information management system 104 may be realized by the same computer system. Further, in the example of FIG. 1, the information management system 104 and the processing server 105 are realized by different computer systems, but the present invention is not limited to this. For example, the information management system 104 and the processing server 105 may be realized by the same computer system.

(Hardware configuration example of information processing device 101)
FIG. 2 is a block diagram showing a hardware configuration example of the information processing apparatus 101. In FIG. 2, the information processing apparatus 101 includes a CPU (Central Processing Unit) 201, a memory 202, a disk drive 203, a disk 204, a communication I / F (Interface) 205, and a portable recording medium I / F 206. , And a portable recording medium 207. Further, each component is connected by a bus 200.

Here, the CPU 201 controls the entire information processing apparatus 101. The CPU 201 may have a plurality of cores. The memory 202 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), a flash ROM, and the like. Specifically, for example, the flash ROM stores the OS (Operating System) program, the ROM stores the application program, and the RAM is used as the work area of the CPU 201. The program stored in the memory 202 is loaded into the CPU 201 to cause the CPU 201 to execute the coded process.

The disk drive 203 controls data read / write to the disk 204 according to the control of the CPU 201. The disk 204 stores the data written under the control of the disk drive 203. Examples of the disk 204 include a magnetic disk and an optical disk.

The communication I / F 205 is connected to the network 110 through a communication line, and is connected to an external computer (for example, the information processing terminal 102, the processing execution system 103, the information management system 104, etc. shown in FIG. 1) via the network 110. To. The communication I / F 205 controls the interface between the network 110 and the inside of the device, and controls the input / output of data from an external computer. For the communication I / F 205, for example, a modem, a LAN adapter, or the like can be adopted.

The portable recording medium I / F 206 controls data read / write to the portable recording medium 207 according to the control of the CPU 201. The portable recording medium 207 stores data written under the control of the portable recording medium I / F 206. Examples of the portable recording medium 207 include a CD (Compact Disc) -ROM, a DVD (Digital Versaille Disk), and a USB (Universal Serial Bus) memory.

In addition to the above-mentioned components, the information processing device 101 may include, for example, an SSD (Solid State Drive), an input device, a display, and the like. Further, the information processing apparatus 101 may not have, for example, a disk drive 203, a disk 204, a portable recording medium I / F 206, and a portable recording medium 207 among the above-mentioned components. Further, the processing execution system 103, the information management system 104, and the processing server 105 shown in FIG. 1 can also be realized by the same hardware configuration as the information processing apparatus 101.

(Hardware configuration example of information processing terminal 102)
FIG. 3 is a block diagram showing a hardware configuration example of the information processing terminal 102. In FIG. 3, the information processing terminal 102 includes a CPU 301, a memory 302, a display 303, an input device 304, a communication I / F 305, a camera 306, a speaker 307, and a microphone 308. Further, each component is connected by a bus 300.

Here, the CPU 301 controls the entire information processing terminal 102. The CPU 301 may have a plurality of cores. The memory 302 is a storage unit having, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and RAM is used as a work area of CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute the coded process.

The display 303 is a display device that displays data such as a cursor, an icon, a toolbox, a document, an image, and functional information. As the display 303, for example, a liquid crystal display, an organic EL (Electroluminescence) display, or the like can be adopted.

The input device 304 has keys for inputting characters, numbers, various instructions, and the like, and inputs data. The input device 304 may be a touch panel type input pad, a numeric keypad, or the like, or may be a keyboard, a mouse, or the like.

The communication I / F 305 is connected to the network 110 through a communication line, and is connected to an external computer (for example, an information processing device 101, a processing execution system 103, an information management system 104, etc.) via the network 110. Then, the communication I / F 305 controls the interface between the network 110 and the inside of the own device, and controls the input / output of data from the external device.

The camera 306 is a photographing device that captures an image (still image or moving image) and outputs image data. The speaker 307 converts an electric signal into voice and outputs the voice. The microphone 308 receives voice and converts it into an electrical signal.

In addition to the above-mentioned components, the information processing terminal 102 may include, for example, an HDD (Hard Disk Drive), SSD, short-range wireless communication I / F, portable recording medium I / F, portable recording medium, GPS ( It may have a Global Positioning System) unit or the like.

(Memory content of script DB140)
Next, the stored contents of the script DB 140 included in the information processing apparatus 101 will be described with reference to FIG. The script DB 140 is realized by, for example, a storage device such as the memory 202 and the disk 204 shown in FIG.

FIG. 4 is an explanatory diagram showing an example of the stored contents of the script DB 140. In FIG. 4, the script DB 140 has fields for a website and a script, and by setting information in each field, script management information 400-1 to 400-n is stored as a record (n is two or more). Natural number).

Here, the website indicates a site related to a web service that can be used by linking a chatbot and RPA. Here, the site ID (for example, W1, W2, W3, ...) That identifies the website is described. The script is information (scenario) that defines the conversation flow of the chatbot, and is prepared in association with the website. However, here, a script ID (for example, S1, S2, S3, ...) That identifies the script is expressed.

For example, the script management information 400-1 indicates the script S1 corresponding to the website W1. Here, a specific example of the script will be described with reference to FIG. Here, the script S1 corresponding to the website W1 will be described as an example.

FIG. 5 is an explanatory diagram showing a specific example of the script. In FIG. 5, the script S1 is information (scenario) that defines the conversation flow of the chatbot. However, in FIG. 5, a part of the script S1 is excerpted and displayed. Specifically, for example, the script S1 is information that defines a chat process.

The talk process is a process for realizing the operation (behavior) of the chatbot. For example, the talk process is a process of speaking, a process of displaying options, a process of selecting an option according to a user operation, a process of performing a procedure according to the selected option or input information, and a process of ending the talk process. And so on.

In script S1, for example, STR-1 indicates the start of talk processing. TXT-1 indicates a process of uttering a message. SLC-2 shows a process of displaying the options of OPT-3 to OPT-8. The FAQ-1 is a process of searching and displaying FAQs according to options. ERR-10 indicates error processing. The FAQ search is performed using, for example, the FAQ master 120 shown in FIG.

(Stored contents of OTP management table 150)
Next, the stored contents of the OTP management table 150 included in the information management system 104 will be described with reference to FIG. The OTP management table 150 is realized by, for example, a storage device such as a memory or a disk of the information management system 104.

FIG. 6 is an explanatory diagram showing an example of the stored contents of the OTP management table 150. In FIG. 6, the OTP management table 150 has fields of Key, Value, and expiration date, and by setting information in each field, OTP management information (for example, OTP management information 600-1 to 600-3) can be obtained. Store as a record.

Here, Key indicates a one-time password. The one-time password is issued by the information management system 104 in response to the input of the authentication information used for logging in to the website. Value indicates the authentication information used to log in to the website. The authentication information is, for example, an ID (user ID) and a password. The expiration date indicates the expiration date of the one-time password.

For example, the OTP management information 600-1 indicates a one-time password OTP1, an authentication information (ID: U1, password: abcd), and an expiration date “2019/11/25 10:10:00”.

(Screen example of chat screen)
Next, a screen example of the chat screen displayed on the display 303 (see FIG. 3) of the information processing terminal 102 will be described. Here, a chat screen displayed when using a business system by linking a chatbot and RPA will be described as an example.

FIG. 7 is an explanatory diagram showing a screen example of the chat screen. In FIG. 7, the chat screen 700 is an example of an operation screen displayed on the display 303 of the information processing terminal 102 when a conversation with the chatbot is started. The avatar av is a character representing a chatbot.

A plurality of business systems (for example, business systems A, B, and C) are displayed on the chat screen 700 so as to be selectable. On the chat screen 700, the selected business system is selected by selecting one from a plurality of business systems (for example, options 701 to 703) by the user's operation input using the input device 304 shown in FIG. Chat is started using the script corresponding to (website).

Here, on the chat screen 700, the business system A (option 701) is selected in response to the avatar av's call "Please select a system." In this case, the chat is started using the script corresponding to the business system A.

In this way, according to the chat screen 700, it is possible to use the website in a conversation format with a chatbot as if the procedure was performed while talking with an operator or the like. The subsequent conversation between the user and the avatar av (chatbot) on the chat screen 700 will be described later with reference to FIG. 11A and the like.

In the chat screen 700, various information can be input by selecting the input box Bx by the user's operation input using the input device 304. Further, when the transmission button b1 is selected on the chat screen 700, the information input in the input box Bx can be transmitted to the information processing apparatus 101 in a chat format (conversation format with a chatbot).

(Example of functional configuration of information processing device 101)
FIG. 8 is a block diagram showing a functional configuration example of the information processing apparatus 101. In FIG. 8, the information processing apparatus 101 includes a reception unit 801, a conversation control unit 802, an execution control unit 803, and a storage unit 810. Specifically, for example, the reception unit 801 to the execution control unit 803 causes the CPU 201 to execute a program stored in a storage device such as the memory 202, the disk 204, and the portable recording medium 207 shown in FIG. Alternatively, the function is realized by the communication I / F 205. The processing result of each functional unit is stored in a storage device such as a memory 202 or a disk 204, for example. Further, the storage unit 810 is realized by a storage device such as a memory 202 or a disk 204.

The reception unit 801 receives an instruction to start processing on a predetermined website from the information processing terminal 102 in a conversation format with a chatbot. Here, the processing on the website is, for example, business processing such as production management, sales management, inventory management, mail transmission / reception, and schedule management. The instruction to start processing on the website includes, for example, a site ID.

In addition, the process start instruction on the website may include information specifying the process to be started. This makes it possible to specify which process is the start instruction when there are a plurality of processes on the website. The instruction to start the process on the website is given, for example, on the chat screen 700 shown in FIG. 7.

For example, when option 701 is selected on the chat screen 700, an instruction to start processing in the business system A is transmitted from the information processing terminal 102 to the information processing apparatus 101. Further, when the option 702 is selected, the processing start instruction in the business system B is transmitted from the information processing terminal 102 to the information processing apparatus 101. Further, when the option 703 is selected, the processing start instruction in the business system C is transmitted from the information processing terminal 102 to the information processing apparatus 101.

Specifically, for example, the reception unit 801 receives a process start instruction on a predetermined website from the information processing terminal 102 via a chat interface CI as shown in FIG. 10 described later, thereby causing a chatbot. Accepts instructions to start processing on a given website in a conversational format with. The chat interface CI represents a mechanism (software) for having a conversation in a chat format.

In the following description, any website among the websites W1 to Wn may be referred to as "website Wi" (i = 1, 2, ..., N).

When the reception unit 801 receives an instruction to start processing on the website Wi from the information processing terminal 102 in a conversation format with the chatbot, the conversation control unit 802 uses the script Si corresponding to the processing on the website Wi to use the web. Start a chat about Site Wi.

Specifically, for example, the conversation control unit 802 refers to the script DB 140 shown in FIG. 4 and identifies the script Si corresponding to the site ID “Wi” included in the start instruction of the received website Wi. Then, the conversation control unit 802 starts a chat about the website Wi on the information processing terminal 102 using the specified script Si.

Further, the conversation control unit 802 transmits the address information accessible to the website Wi to the information processing terminal 102 as a chat conversation regarding the website Wi. Here, the address information is, for example, a URL (Uniform Resource Identifier) for accessing the website Wi.

For example, the address information that can access the website Wi may be information that can access the information management system 104 associated with the website Wi. More specifically, for example, the address information is a URL for accessing the information management system 104 associated with the website Wi.

When the information management system 104 associated with the website Wi and the processing server 105 that provides the website Wi are realized by the same computer system, the address information that can access the website Wi is, for example, This corresponds to information that can access the information management system 104 associated with the website Wi.

Specifically, for example, the conversation control unit 802 may send a URL for accessing the information management system 104 in response to starting a chat regarding the website Wi. Further, the conversation control unit 802 may send a URL for accessing the information management system 104 in response to receiving a login request to the website Wi after starting a chat about the website Wi. The login request to the website Wi is made, for example, on the chat screen.

The address information that can access the information management system 104 associated with the website Wi is specified, for example, from the address management table 900 as shown in FIG. The address management table 900 is realized by a storage device such as a memory 202 and a disk 204. The address management table 900 may be stored in the storage unit 810.

FIG. 9 is an explanatory diagram showing an example of the stored contents of the address management table 900. In FIG. 9, the address management table 900 has fields for a website and a URL, and by setting information in each field, the address management information 900-1 to 900-n is stored as a record.

Here, the website indicates a site related to a web service that can be used by linking a chatbot and RPA. Here, the site ID that identifies the website is described. The URL indicates the URL for accessing the website.

More specifically, for example, the conversation control unit 802 refers to the address management table 900 and identifies a URL for accessing the information management system 104 associated with the website Wi that has received the start instruction. Then, the conversation control unit 802 transmits the specified URL to the information processing terminal 102 as a chat conversation regarding the website Wi.

As a result, in the information processing terminal 102, the URL for accessing the information management system 104 associated with the website Wi is displayed on the chat screen (for example, the chat screen 700) as a chat conversation regarding the website Wi. However, the URL for accessing the information management system 104 may be displayed on a separate screen (for example, a pop-up screen) different from the chat screen.

A display example of a URL for accessing the information management system 104 associated with the website Wi will be described later with reference to FIG. 11A.

Further, the reception unit 801 receives from the information processing terminal 102 a one-time password corresponding to the authentication information used for logging in to the website Wi, which is accessed using the address information transmitted as a chat conversation regarding the website Wi. Here, the authentication information is, for example, an ID and a password. The one-time password is issued by the information management system 104 in response to the input of the authentication information used for logging in to the website Wi for the information management system 104.

In the following description, the one-time password corresponding to the authentication information used for logging in to the website Wi may be referred to as "one-time password OTP".

Specifically, for example, the reception unit 801 receives the one-time password OTP from the information processing terminal 102 via the chat interface CI as shown in FIG. 10 described later, so that the reception unit 801 can have a conversation with the chat bot. Accepts time password OTP.

When the one-time password OTP is received from the information processing terminal 102, the execution control unit 803 executes a chat process corresponding to the process on the website Wi. Here, the chat processing corresponding to the processing on the website Wi is, for example, a processing for requesting the processing on the website Wi or receiving and outputting the result of the processing on the website Wi. ..

Specifically, for example, the execution control unit 803 transmits the received one-time password OTP to the processing component group PG of the RPA corresponding to the website Wi. More specifically, for example, the execution control unit 803 refers to the storage unit 810 to specify the processing component group PG of the RPA corresponding to the website Wi.

Here, the storage unit 810 stores information indicating the correspondence between the website Wi and the processing component group PG of the RPA. For example, the storage unit 810 may store address information that can be accessed by the RPA control unit cr of the processing component group PG corresponding to the website Wi in association with the site ID of the website Wi. However, the execution control unit 803 may specify the processing component group PG of the RPA corresponding to the website Wi by inquiring to another computer.

Next, the execution control unit 803 accesses, for example, the RPA control unit cr of the specified processing component group PG, and activates the robot rb that executes the processing on the website Wi. Then, the execution control unit 803 transmits the one-time password OTP to the activated robot rb via the RPA control unit cr together with the processing request on the website Wi.

As a result, the RPA robot rb is authenticated using the one-time password OTP, and if the authentication is successful, the processing on the website Wi is executed. An operation example of the RPA processing component group PG (RPA control unit cr, robot rb) will be described later with reference to FIGS. 13 and 14.

In addition, a predetermined input may be required for processing on the website Wi. The predetermined input is, for example, various instructions required for processing on the website Wi, various item data, and the like. Examples of the process that requires predetermined input include a user registration process that requires input of a name, age, address, and a sales management process that requires input of a date, product name, and the like.

Therefore, when a predetermined input is required for the processing on the website Wi, the reception unit 801 further accepts the predetermined input data corresponding to the processing on the website Wi from the information processing terminal 102. Whether or not a predetermined input is required is determined from, for example, the script Si corresponding to the processing on the website Wi. As a process that does not require a predetermined input, for example, there is a process such as confirmation of received mail and confirmation of schedule.

Specifically, for example, the reception unit 801 receives predetermined input data from the information processing terminal 102 via the chat interface CI as shown in FIG. 10 described later, so that the reception unit 801 is predetermined in a conversation format with the chatbot. Accepts the input data of. Then, when the execution control unit 803 receives the predetermined input data corresponding to the one-time password OTP and the processing on the website Wi from the information processing terminal 102, the processing in the chat corresponding to the processing on the website Wi May be executed.

More specifically, for example, when the execution control unit 803 receives the one-time password OTP and the predetermined input data, the execution control unit 803 refers to the storage unit 810 and identifies the processing component group PG of the RPA corresponding to the website Wi. .. Next, the execution control unit 803 accesses the RPA control unit cr of the specified processing component group PG and activates the robot rb that executes the processing on the website Wi.

Then, the execution control unit 803 transmits the received one-time password OTP and predetermined input data to the activated robot rb via the RPA control unit cr, together with the processing request on the website Wi. However, the one-time password OTP and the predetermined input data may be collectively transmitted or may be sequentially transmitted. As a result, the RPA robot rb is authenticated using the one-time password OTP, and if the authentication is successful, the processing on the website Wi using the predetermined input data is executed.

In addition, the variable name of the input item in the chatbot corresponding to the predetermined input data may be different from the variable name of the input item in the website Wi. In this case, the execution control unit 803 refers to, for example, the item reading information (not shown), and sets the variable name of the input item in the chatbot corresponding to the predetermined input data to the variable of the input item in the website Wi. It may be converted into a name.

The item replacement information is information indicating the correspondence between the chat item and the website item for the website Wi. The item replacement information may be stored in the storage unit 810, for example. Then, the execution control unit 803 transmits the input data including the variable name of the input item after conversion to the robot rb via the RPA control unit cr.

This eliminates the need to replace the variable names of the input items in the RPA processing component group PG, so that it is possible to reduce the time and effort required to use the existing RPA processing component group PG, for example. However, the RPA processing component group PG may be allowed to perform a process of replacing the variable name of the input item.

Further, the conversation control unit 802 receives a response from the RPA processing component group PG to the effect that the processing request on the website Wi has been accepted, and the conversation control unit 802 serves as a chat conversation regarding the website Wi. , The processing request acceptance message may be transmitted to the information processing terminal 102.

Here, the processing request acceptance message is a message to the effect that the processing request on the website Wi has been accepted. The response to the effect that the processing request on the website Wi has been accepted is, for example, that the RPA processing component group PG receives the one-time password OTP or the one-time password OTP and the predetermined input data. It is transmitted from the processing component group PG of.

In this case, on the information processing terminal 102, the processing request acceptance message is displayed on the chat screen (for example, the chat screen 700) as a chat conversation regarding the website Wi. A display example of the processing request acceptance message will be described later with reference to FIG. 11F.

In addition, some web services return the processing results on the website Wi in real time. For example, the mail reception process and the schedule management process return the processing result in a state where the received mail and the contents of the schedule can be viewed. Further, in the case of the information providing service, for example, the information on the web page is provided so as to be viewable by the website Wi.

Therefore, the conversation control unit 802 receives the processing result as a chat conversation regarding the website Wii in response to the execution control unit 803 receiving the processing result on the website Wi from the processing component group PG of the RPA. May be transmitted to the information processing terminal 102. In this case, on the information processing terminal 102, the processing result on the website Wi is displayed on the chat screen as a chat conversation about the website Wi.

As a result, in the information processing terminal 102, the user can confirm the contents of the received mail and the schedule, and browse the information on the web page in a conversation format with the chatbot. However, in the information processing terminal 102, the processing result on the website Wi may be displayed on a screen different from the chat screen.

(Example of Response Processing System 100)
Next, an embodiment of the response processing system 100 will be described with reference to FIGS. 10 and 11A to 11F. Here, as shown in FIG. 7, it is assumed that a chat regarding the business system A is started between the information processing apparatus 101 and the information processing terminal 102. Further, as the authentication information, an ID and a password will be described as an example.

FIG. 10 is an explanatory diagram showing an embodiment of the response processing system 100. 11A to 11F are explanatory views showing an example of a screen displayed on the information processing terminal 102. In FIG. 10, the client environment 1000 is an environment of a client that operates a business system A, and is an RPA processing component group PG corresponding to the business system A, an information management system 104 corresponding to the business system A, and a business system A. Includes a processing server 105 that provides.

First, the information processing apparatus 101 transmits the URL 1010 for accessing the information management system 104 associated with the business system A to the information processing terminal 102 as a chat conversation in response to the start of the chat regarding the business system A. ..

As a result, in the information processing terminal 102, the URL 1010 is displayed on the chat screen 700 as a chat conversation regarding the business system A. In the example of FIG. 11A, in the information processing terminal 102, the message 1110 including the URL 1010 is displayed on the chat screen 700 as a chat conversation regarding the business system A.

The information processing terminal 102 accesses the information management system 104 associated with the business system A by using the URL received from the information processing apparatus 101. Then, the information processing terminal 102 inputs the authentication information (ID / password) used for logging in to the business system A into the information management system 104.

Specifically, when the URL 1010 is selected by the user's operation input using the input device 304 on the chat screen 700, the authentication information input screen 1120 as shown in FIG. 11B is displayed on the display 303. The authentication information input screen 1120 is an operation screen for inputting authentication information used for logging in to the business system A. The authentication information input screen 1120 is displayed by the information management system 104 associated with the business system A.

When the input box 1121 is selected by the user's operation input on the authentication information input screen 1120, an ID (user ID) used for logging in to the business system A can be input. Further, when the input box 1122 is selected on the authentication information input screen 1120, the password used for logging in to the business system A can be input. Then, when the transmission button 1123 is selected on the authentication information input screen 1120, the ID / password entered in the input boxes 1121 and 1122 is transmitted from the information processing terminal 102 to the information management system 104.

When the information management system 104 receives the input of the authentication information (ID / password) from the information processing terminal 102, the information management system 104 generates a one-time password OTP corresponding to the input authentication information (ID / password). At this time, the information management system 104 may generate, for example, a one-time password OTP with a predetermined expiration date.

The predetermined expiration date can be arbitrarily set, and for example, it is set to a time of several minutes to several tens of minutes after receiving the input of the authentication information. Then, the information management system 104 transmits the generated one-time password OTP to the information processing terminal 102.

As a result, in the information processing terminal 102, the one-time password OTP issued by the information management system 104 is displayed on the authentication information input screen 1120. In the example of FIG. 11C, in the information processing terminal 102, the character string 1125 indicating the one-time password OTP is displayed on the authentication information input screen 1120 together with the message 1124.

As the one-time password OTP generation method, any existing method may be used. Specifically, for example, the information management system 104 may use a hash function to generate a hash value generated from time information or authentication information (for example, ID / password) as a one-time password OTP. Further, the information management system 104 may generate encrypted data generated from time information or authentication information as a one-time password OTP by using a predetermined encryption algorithm.

When the information processing terminal 102 receives the one-time password OTP from the information management system 104, the information processing terminal 102 transmits the received one-time password OTP to the information processing device 101 via the chat interface CI.

Specifically, as shown in FIG. 11D, on the chat screen 700, the one-time password OTP (character string 1125) displayed on the authentication information input screen 1120 is input to the input box Bx by the user's operation input. When the transmission button b1 is selected, the one-time password OTP is transmitted from the information processing terminal 102 to the information processing apparatus 101.

As a result, as shown in FIG. 11E, in the information processing terminal 102, a message 1151 indicating the one-time password OTP transmitted to the information processing apparatus 101 is displayed on the chat screen 700 as a chat conversation regarding the business system A. Further, on the information processing terminal 102, as a chat conversation regarding the business system A, messages 1152, 1153 prompting a predetermined input necessary for processing (business procedure) in the business system A are displayed on the chat screen 700.

Here, the information necessary for business procedures is referred to as a "business trip destination". In this case, on the chat screen 700, when the business trip destination is input to the input box Bx and the transmission button b1 is selected by the user's operation input, the business trip destination can be transmitted from the information processing terminal 102 to the information processing apparatus 101. .. In the example of FIG. 11E, "Kamata" input to the input box Bx is transmitted as predetermined input data corresponding to the processing (business procedure) in the business system A.

When the information processing apparatus 101 receives the one-time password OTP and predetermined input data from the information processing terminal 102, the information processing device 101 is sent to the processing component group PG (RPA control unit cr, robot rb) of the RPA corresponding to the business system A. Along with the processing request in, the one-time password OTP and the specified input data are transmitted. Note that FIG. 10 omits the illustration of predetermined input data.

When the processing component group PG of the RPA receives the one-time password OTP and the predetermined input data from the information processing apparatus 101 together with the processing request in the business system A, the processing component group PG sends an authentication information acquisition request including the one-time password OTP to the business system A. It is transmitted to the associated information management system 104.

When the information management system 104 receives the authentication information acquisition request from the RPA processing component group PG, the information management system 104 refers to the OTP management table 150 and identifies the ID / password corresponding to the one-time password OTP included in the authentication information acquisition request. .. Further, the information management system 104 refers to the OTP management table 150 to determine whether or not the expiration date corresponding to the one-time password OTP has expired.

Here, if the expiration date has not expired, the information management system 104 transmits the specified ID / password to the processing component group PG of the RPA. On the other hand, when the expiration date has expired, the information management system 104 does not return the ID / password to the processing component group PG of the RPA, but sends an error response to the effect that the expiration date has expired.

As a result, the processing component group PG of the RPA can acquire the authentication information (ID / password) used by the user of the information processing terminal 102 to log in to the business system A by using the one-time password OTP. The function of the RPA processing component group PG described above is realized by, for example, calling the API of the RPA.

When the processing component group PG of the RPA receives the ID / password from the information management system 104, it accesses the processing server 105 of the business system A and logs in to the business system A using the received ID / password. The login process is performed, for example, by inputting an ID / password in the Web form 1020 of the business system A.

Here, if the login process using the ID / password is successful (authentication success), the RPA processing component group PG executes the process in the business system A using the predetermined input data. On the other hand, if the login process using the ID / password fails (authentication failure), the processing component group PG of the RPA notifies the information processing apparatus 101 to that effect.

In this case, the information processing apparatus 101 may retransmit the URL for accessing the business system A to the information processing terminal 102, for example, as a chat conversation regarding the business system A. At this time, since the information processing device 101 has failed to log in, the information processing apparatus 101 may also send a message prompting the user to re-enter the ID / password.

Further, when the transmission of the one-time password OTP and the predetermined input data from the information processing device 101 to the processing component group PG of the RPA is completed, as shown in FIG. 11F, the information processing terminal 102 has a chat conversation regarding the business system A. As a result, the processing request acceptance message 1161 may be displayed on the chat screen 700. The processing request acceptance message 1161 is a message to the effect that the processing request in the business system A has been accepted.

According to the processing request acceptance message 1161, the user can recognize that the processing request in the business system A has been accepted. However, the processing request acceptance message 1161 may be displayed on the chat screen 700 when the login processing using the ID / password is successful in the processing component group PG of the RPA.

(Operation example of response processing system 100)
Next, an operation example of the response processing system 100 will be described with reference to FIGS. 12 to 14. Here, it is assumed that a chat about a business system is started between the information processing apparatus 101 and the information processing terminal 102.

12 to 14 are sequence diagrams showing an operation example of the response processing system 100. In the sequence diagram of FIG. 12, the information processing terminal 102 starts chatting about the business system, and then transmits a processing request in the business system to the information processing device 101 (step S1201).

When the information processing apparatus 101 receives a processing request in the business system from the information processing terminal 102, the information processing apparatus 101 transmits a URL for accessing the information management system 104 associated with the business system to the information processing terminal 102 as a chat conversation ( Step S1202).

When the information processing terminal 102 receives the URL from the information processing apparatus 101, the information processing terminal 102 accesses the information management system 104 associated with the business system by using the received URL, and the authentication information (ID /) used for logging in to the business system. Enter the password) (step S1203).

When the information management system 104 receives the input of the authentication information (ID / password) from the information processing terminal 102, the information management system 104 transmits the one-time password OTP corresponding to the input authentication information (ID / password) to the information processing terminal 102 ( Step S1204).

When the information processing terminal 102 receives the one-time password OTP from the information management system 104, the information processing terminal 102 inputs the received one-time password OTP into the information processing device 101 in a conversation format with the chatbot (step S1205).

Next, when the information processing terminal 102 accepts the input of the business procedure data corresponding to the business system by the operation input of the user, the input business procedure data is input to the information processing device 101 in a conversation format with the chat bot. (Step S1206). Business procedure data is a predetermined input required for processing in a business system.

In the sequence diagram of FIG. 13, when the information processing apparatus 101 receives the one-time password OTP and the business procedure data from the information processing terminal 102, the information processing apparatus 101 transmits the one-time password OTP and the business procedure data to the RPA control unit cr (step S1301). ). The RPA control unit cr is included in the RPA processing component group PG corresponding to the business system.

When the RPA control unit cr receives the one-time password OTP and the business procedure data from the information processing device 101, the RPA control unit cr transmits a processing request acceptance message to the information processing device 101 (step S1302). When the information processing apparatus 101 receives the processing request acceptance message from the RPA control unit cr, it transmits the processing request acceptance message to the information processing terminal 102 that transmits the processing request acceptance message as a chat conversation regarding the business system (step S1303).

The RPA control unit cr transmits the received one-time password OTP and business procedure data to the robot rb (step S1304). The robot rb is included in the processing component group PG of the RPA corresponding to the business system.

Upon receiving the one-time password OTP and the business procedure data from the RPA control unit cr, the robot rb transmits the one-time password OTP to the information management system 104 associated with the business system (step S1305).

When the information management system 104 receives the one-time password OTP from the robot rb, the information management system 104 transmits the ID / password corresponding to the received one-time password OTP to the robot rb (step S1306).

In the sequence diagram of FIG. 14, when the robot rb receives the ID / password from the information management system 104, it accesses the processing server 105 of the business system and logs in to the business system using the received ID / password (step). S1401).

The processing server 105 of the business system displays the business procedure processing screen on the robot rb (step S1402). The business procedure processing screen is an operation screen for inputting business procedure data. The robot rb inputs business procedure data on the business procedure processing screen (step S1403).

The processing server 105 of the business system executes the business procedure processing based on the business procedure data input on the business procedure processing screen (step S1404).

As a result, business procedure processing can be automatically executed by linking the chatbot and RPA. Further, by not inputting the authentication information (ID / password) used for logging in to the business system in the chat interface, the risk of leakage of the authentication information can be reduced.

Some web services return the processing results on the website Wi in real time. In this case, when the robot rb receives the processing result on the website Wi from the processing server 105, the robot rb transmits the received processing result on the website Wi to the information processing apparatus 101 via the RPA control unit cr. When the information processing apparatus 101 receives the processing result on the website Wi from the RPA control unit cr, the information processing apparatus 101 transmits the received processing result to the information processing terminal 102, for example, as a chat conversation about the website Wi.

(Response processing procedure of information processing device 101)
Next, the response processing procedure of the information processing apparatus 101 will be described with reference to FIG.

FIG. 15 is a flowchart showing an example of the response processing procedure of the information processing apparatus 101. In the flowchart of FIG. 15, first, the information processing apparatus 101 determines whether or not the information processing terminal 102 has received an instruction to start processing on the website Wi in a conversation format with the chatbot (step S1501).

Here, the information processing apparatus 101 waits for receiving the processing start instruction on the website Wi (step S1501: No). When the information processing apparatus 101 receives the processing start instruction on the website Wi (step S1501: Yes), the information processing apparatus 101 refers to the script DB 140 and sets the site ID included in the received processing start instruction on the website Wi. The corresponding script Si is specified (step S1502).

Then, the information processing apparatus 101 starts a chat about the website Wi on the information processing terminal 102 using the specified script Si (step S1503). Next, the information processing apparatus 101 transmits the access URL to the information management system 104 associated with the website Wi to the information processing terminal 102 as a chat conversation regarding the website Wi (step S1504).

Next, the information processing apparatus 101 determines whether or not the one-time password OTP and the predetermined input data have been received from the information processing terminal 102 (step S1505). The one-time password OTP is a one-time password corresponding to the authentication information used for logging in to the website Wi. The predetermined input data is information necessary for processing on the website Wi.

Here, the information processing apparatus 101 waits for receiving the one-time password OTP and the predetermined input data (step S1505: No). When the information processing apparatus 101 receives the one-time password OTP and the predetermined input data (step S1505: Yes), the information processing apparatus 101 identifies the processing component group PG of the RPA corresponding to the website Wi (step S1506).

Then, the information processing apparatus 101 transmits the received one-time password OTP and predetermined input data to the robot rb together with the processing request on the website Wi via the RPA control unit cr of the specified RPA processing component group PG. (Step S1507).

Next, the information processing apparatus 101 determines whether or not the processing request acceptance message has been received from the RPA control unit cr (step S1508). Here, the information processing apparatus 101 waits for receiving the processing request acceptance message (step S1508: No).

Then, when the information processing apparatus 101 receives the processing request acceptance message (step S1508: Yes), the information processing apparatus 101 transmits the processing request acceptance message to the information processing terminal 102 as a chat conversation regarding the website Wi (step S1509). End a series of processing by the flowchart.

As a result, the authentication information itself used for logging in to the website Wi can be prevented from being passed on to a third party, and the risk of leakage of the authentication information can be reduced.

If the processing on the website Wi does not require a predetermined input, in step S1505, the information processing apparatus 101 determines whether or not the one-time password OTP has been accepted from the information processing terminal 102. Further, in step S1507, the information processing apparatus 101 transmits the received one-time password OTP to the robot rb together with the processing request on the website Wi via the RPA control unit cr of the processing component group PG of the RPA.

As described above, according to the response processing system 100 according to the embodiment, when the information processing apparatus 101 receives an instruction to start processing on the website Wi from the information processing terminal 102 in a conversation format with a chatbot, A chat about the website Wi can be started using the script Si corresponding to the processing on the website Wi.

This makes it possible to use the web service (website Wi) in a conversation format with a chatbot, as if the procedure was performed while talking to the operator.

Further, the information processing apparatus 101 can transmit the address information accessible to the website Wi to the information processing terminal 102 as a chat conversation about the website Wi. Address information accessible to the website Wi For example, address information accessible to the information management system 104 associated with the website Wi.

As a result, it is possible to guide the information processing terminal 102 to access the information management system 104 associated with the website Wi.

Further, the information management system 104 can issue a one-time password OTP corresponding to the input authentication information in response to the input of the authentication information used for logging in to the website Wi from the information processing terminal 102.

As a result, the one-time password OTP, which is a key for extracting the authentication information used for logging in to the website Wi from the information management system 104, can be issued to the information processing terminal 102.

Further, when the information processing apparatus 101 receives the one-time password OTP from the information processing terminal 102, the information processing apparatus 101 can execute the chat processing corresponding to the processing on the website Wi.

This makes it possible to use the website Wi without having to enter the authentication information (for example, ID / password) used for logging in to the website Wi in the chat interface. Therefore, it is possible to reduce the risk of leakage of the authentication information by preventing the authentication information itself from being passed to a third party.

Further, when the information processing apparatus 101 receives the one-time password OTP and the predetermined input data corresponding to the processing on the website Wi from the information processing terminal 102, the processing in the chat corresponding to the processing on the website Wi Can be executed.

As a result, it is possible to execute the chat processing corresponding to the processing on the website Wi in response to the predetermined input required for the processing on the website Wi.

Further, the information processing device 101 can receive a one-time password OTP and predetermined input data from the information processing terminal 102 in a conversation format with a chatbot.

As a result, it becomes possible to accept a one-time password OTP and predetermined input data in a chat about the website Wi, and it is possible to provide a natural and easy-to-understand interface for the user.

Further, when the information processing apparatus 101 receives the one-time password OTP from the information processing terminal 102, the information processing apparatus 101 can transmit the one-time password OTP to the processing component group PG of the RPA corresponding to the website Wi.

This makes it possible to log in to the website Wi from the RPA processing component group PG using the one-time password OTP and automatically execute the processing on the website Wi.

Further, when the information processing apparatus 101 receives the one-time password OTP and the predetermined input data from the information processing terminal 102, the one-time password OTP and the predetermined input are input to the processing component group PG of the RPA corresponding to the website Wi. Data can be sent.

This makes it possible to log in to the website Wi from the RPA processing component group PG using the one-time password OTP, and automatically execute the processing on the website Wi using the predetermined input data.

Further, the information processing apparatus 101 can transmit a URL for accessing the website Wi as address information that can access the website Wi. Specifically, for example, the information processing apparatus 101 can transmit a URL for accessing the information management system 104 as address information that can access the information management system 104 associated with the website Wi.

As a result, the information processing terminal 102 can access the information management system 104 associated with the website Wi by simply performing a simple operation such as selecting a URL to be displayed as a chat conversation.

Further, the information processing apparatus 101 receives a response from the processing component group PG of the RPA to the effect that the processing request on the website Wi has been accepted, and the information processing terminal 102 is connected to the information processing terminal 102 as a chat conversation regarding the website Wi. A processing request acceptance message can be sent.

As a result, it is possible to notify the user in a conversation format with the chatbot that the processing request on the website Wi has been accepted.

Further, the information management system 104 can issue a one-time password OTP for which a predetermined expiration date is set.

As a result, the expired one-time password OTP can be invalidated, and the security risk due to the leakage of the one-time password OTP can be reduced to a negligible level.

Based on these facts, according to the response processing system 100 according to the embodiment, it is possible to reduce the risk of leakage of the authentication information used for logging in to the website Wi when using the web service by linking the chatbot and the RPA. Can be done. Further, since it is only necessary to manage the authentication information and the one-time password OTP in association with each other in the information management system 104, the operation cost is lower than that in the case of managing the key information for encryption / decryption. Can be reduced.

The response processing method described in this embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. This response processing program is recorded on a computer-readable recording medium such as a hard disk, flexible disk, CD-ROM, DVD, or USB memory, and is executed by being read from the recording medium by the computer. Further, the response processing program may be distributed via a network such as the Internet.

Further, the information processing apparatus 101 described in the present embodiment can also be realized by a standard cell, an IC for a specific application such as a structured ASIC (Application Specific Integrated Circuit), or a PLD (Programmable Logic Device) such as an FPGA.

The following additional notes are further disclosed with respect to the above-described embodiment.

(Appendix 1) When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website. ,
The address information that can access the website is transmitted to the information processing terminal as the chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In that case, the process in the chat corresponding to the process in the website is executed,
A response processing program characterized by having a computer perform processing.

(Appendix 2) When the one-time password and the predetermined input data corresponding to the processing on the website are received from the information processing terminal, the processing in the chat corresponding to the processing on the website is executed. ,
The response processing program according to Appendix 1, wherein the processing is executed by the computer.

(Appendix 3) When the one-time password is received from the information processing terminal, the one-time password is transmitted to the processing parts group of the RPA (Robotic Process Automation) corresponding to the website. The response processing program according to Appendix 1.

(Appendix 4) When the one-time password and the predetermined input data are received from the information processing terminal, the one-time password and the predetermined input data are transmitted to the processing parts group of the RPA corresponding to the website. The response processing program according to Appendix 2, wherein the response processing program is to be performed.

(Supplementary Note 5) The response processing program according to Supplementary Note 1, wherein the address information is a URL (Uniform Resource Locator) for accessing the website.

(Appendix 6) In response to receiving a response from the RPA processing parts group that the processing request on the website has been accepted, a message indicating that the processing request on the website has been accepted is sent to the chat. Send to the information processing terminal as a conversation,
The response processing program according to Appendix 3, wherein the processing is executed by the computer.

(Appendix 7) In response to receiving the processing result on the website from the processing component group of the RPA, the received processing result on the website is transmitted to the information processing terminal as a chat conversation.
The response processing program according to Appendix 3, wherein the processing is executed by the computer.

(Appendix 8) The response processing program according to Appendix 1, wherein a predetermined expiration date is set for the one-time password.

(Appendix 9) When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website. ,
The address information that can access the website is transmitted to the information processing terminal as the chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In that case, the process in the chat corresponding to the process in the website is executed,
A response processing method characterized by the processing being performed by a computer.

(Appendix 10) When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website. , A conversation control unit that transmits address information that can access the website to the information processing terminal as a chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In some cases, an execution control unit that executes the processing in the chat corresponding to the processing in the website, and
An information processing device characterized by having.

(Appendix 11) An information management system that issues a one-time password corresponding to the authentication information in response to the input of authentication information used to log in to a predetermined website.
When an instruction to start processing on the website is received from the information processing terminal in a conversation format with the chatbot, a chat about the website is started using the script corresponding to the processing on the website, and the chat is started on the website. The accessible address information is transmitted to the information processing terminal as a chat conversation, and the one-time password corresponding to the authentication information used for logging in to the website accessed using the address information is used for the information processing. An information processing device that executes the chat processing corresponding to the processing on the website when it is received from the terminal.
A response processing system characterized by including.

(Appendix 12) The information processing apparatus is
When the one-time password is received from the information processing terminal, the one-time password is transmitted to the RPA processing component group corresponding to the website.
The information management system is
When the one-time password is received from the RPA processing component group, the authentication information corresponding to the one-time password is transmitted to the RPA processing component group.
The response processing system according to Appendix 11, characterized by the above.

100 Response processing system 101 Information processing device 102 Information processing terminal 103 Processing execution system 104 Information management system 105 Processing server 110 Network 120 FAQ master 130 Chat log DB
140 script DB
150 OTP management table 200,300 Bus 201,301 CPU
202, 302 Memory 203 Disk drive 204 Disk 205, 305 Communication I / F
206 Portable recording medium I / F
207 Portable recording medium 303 Display 304 Input device 306 Camera 307 Speaker 308 Microphone 700 Chat screen 701, 702, 703 Choices 801 Reception unit 802 Conversation control unit 803 Execution control unit 810 Storage unit 900 Address management table 1000 Client environment 1010 URL
1020 Web form 1120 Authentication information input screen 1161 Processing request acceptance message

Claims (9)

When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website.
The address information that can access the website is transmitted to the information processing terminal as the chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In that case, the process in the chat corresponding to the process in the website is executed,
A response processing program characterized by having a computer perform processing. When the one-time password and the predetermined input data corresponding to the processing on the website are received from the information processing terminal, the processing in the chat corresponding to the processing on the website is executed.
The response processing program according to claim 1, wherein the processing is executed by the computer. The first aspect of claim 1, wherein when the one-time password is received from the information processing terminal, the one-time password is transmitted to the processing component group of the RPA (Robotic Process Automation) corresponding to the website. The response processing program described. When the one-time password and the predetermined input data are received from the information processing terminal, the one-time password and the predetermined input data are transmitted to the processing parts group of the RPA corresponding to the website. The response processing program according to claim 2. The response processing program according to claim 1, wherein the address information is a URL (Uniform Resource Locator) for accessing the website. When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website.
The address information that can access the website is transmitted to the information processing terminal as the chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In that case, the process in the chat corresponding to the process in the website is executed,
A response processing method characterized by the processing being performed by a computer. When an instruction to start processing on a predetermined website is received from an information processing terminal in a conversation format with a chatbot, a chat about the website is started using a script corresponding to the processing on the website, and the chat is started on the website. A conversation control unit that transmits address information that can be accessed to the information processing terminal as a chat conversation.
The information processing terminal has received a one-time password corresponding to the authentication information issued by the information management system in response to the input of the authentication information used for logging in to the website accessed using the address information. In some cases, an execution control unit that executes the processing in the chat corresponding to the processing in the website, and
An information processing device characterized by having. An information management system that issues a one-time password corresponding to the authentication information in response to the input of authentication information used to log in to a predetermined website.
When an instruction to start processing on the website is received from the information processing terminal in a conversation format with the chatbot, a chat about the website is started using the script corresponding to the processing on the website, and the chat is started on the website. The accessible address information is transmitted to the information processing terminal as a chat conversation, and the one-time password corresponding to the authentication information used for logging in to the website accessed using the address information is used for the information processing. An information processing device that executes the chat processing corresponding to the processing on the website when it is received from the terminal.
A response processing system characterized by including. The information processing device is
When the one-time password is received from the information processing terminal, the one-time password is transmitted to the RPA processing component group corresponding to the website.
The information management system is
When the one-time password is received from the RPA processing component group, the authentication information corresponding to the one-time password is transmitted to the RPA processing component group.
The response processing system according to claim 8.