JPH02186798A - Repeater board control system - Google Patents

Abstract

PURPOSE:To raise the productivity of software at the time to use a multifunctional telephone set as an attendant board by adding a repeating function to a multifunctional telephone set state group so that both the terminal of the multifunctional telephone set and the attendant board can be controlled. CONSTITUTION:A digital multifunctional telephone set is provided with a digital display 1, a software key 2, an option key 3, a basic function key 4, a dial key 5, a microphone 6, and a line 7, and it has software constitution analogues to the attendant board in its service function and operability, and the various kinds of the function keys of the attendant board are allotted as a part of the option keys. A start key 8, a mode dividing key 9, an INC response key 10, an INF response key 11, a response key classified by TGN 12, an RCL response key 13, a software hold key 14, a night mode switch key 15 and a long speech alarm key 16 are added as the function keys. Thus, the control of both the terminals of the telephone set and the attendant board becomes possible.

Description

[Detailed Description of the Invention] [Industrial Field of Application] The present invention is directed to an exchange software! -Relates to software productivity, and particularly relates to a relay stand control method suitable for improving productivity.

[Conventional technology]

Regarding the design of replacement rough 1-ware, see, for example, Tanabe,
Design of exchange software using other rSTL/DDL,
1986 General National Conference of the Institute of Electronics and Communication Engineers, No. 1909
As described in JP-A-61-191195, there is a method for forming status groups on hardware that is not supported. Semi-story about the extensions sold (describes a distributed relay stand parallel operation system in which the call signal from the office line is connected to the extension telephone or the relay stand by answering operations on either the relay or the relay stand) has been done.

[Problem to be solved by the invention]

In conventional PBX, the status is written according to the terminal.
(Status Transition Logic
) method, and as shown in Figure 1, it is compatible with terminals.
A group of independent states is assigned, and a call state is expressed by a combination of these states.

This method, which has state groups for each terminal, has advantages such as ease of design and improved understandability for terminals with different terminal interfaces. It is possible to reduce the number of tasks. However, when adding a new function, it has the disadvantage that similar changes must be made to each terminal state group.

In addition, there is a demand in small-scale stations to use low-cost multifunctional telephones as relay stations rather than expensive relay stations.

SUMMARY OF THE INVENTION An object of the present invention is to provide a relay stand control system that improves software productivity when a multi-function telephone is used as a relay stand.

[Means to solve the problem]

Based on the above problems, we focused on the similarity in service functions and operability between digital multifunction telephones and relay consoles, and integrated these terminal groups.

That is, the relay function is added to the multifunction telephone status group, and the multifunction telephone status group is able to control both the multifunction telephone and the relay stand terminal.

[Effect]

A multi-function telephone has a transfer key, a hold key, and a conference key similar to an attendant console operation, and also has a line key similar to an attendant string circuit, and has a configuration similar to attendant console software.

When integrating the two software, since they originally have similar software configurations, it is possible to assign various function keys to the relay stand as part of the multi-function telephone option keys.

〔Example〕

FIG. 2 shows a panel diagram of the digital multifunction telephone.

Digital display 1: This displays the dialed number, extension number, call status, time, charge, etc.

Softkey 2; This can perform the functions of the keys shown on the display.

Opsimin key 3: This provides services as various function keys by assigning various service functions.

Basic function key 4; (DSPL) Displays a certain service function and telephone number registered in the niobium John key on the display.

[cOVR]: By pressing the automatic forwarding key when the user is absent, subsequent calls will be automatically forwarded to the preset extension.

(TRFR): Used when transferring the other party to a local line during a call, allowing dialing to a third party.

[HOLD]: Used to put the other party on hold.

(CONF): During a call to a central office or extension, another person (CONF)
In addition, m) can be added to allow three parties to talk.

(CLR): Allows dialing again when dialing an incorrect number.

Dial key 5: This is used when dialing or making various inputs.

micro; This is used when you want to talk while the phone is still on the hook.

Line 7: This is used for making a call, answering a call, canceling hold, etc., and also indicates the line status such as making a call, holding a call, transferring a call, receiving a call, etc.

Digital multi-function telephones provide multi-line control as the basic function of the relay stand, and transfer and conference functions as the basic function keys, and are extremely similar in function and operation to the relay stand.

FIG. 3 shows a panel diagram of a digital multifunction telephone when used as a relay stand.

The function keys added as basic functions of the relay console will be explained below.

5.TART key 8: When this key is pressed in an empty state, it enters a special call state and enables outgoing operation. During a transfer operation (while the other party is on hold and talking to a third party), pressing this key transfers the call. This is the call/disconnection key.

Mode division key 9: During a transfer operation (while the other party is on hold and talking with a third party), pressing this key allows selection of the other party.

Each time the key is pressed, the call currently being handled is put on hold, and it is possible to talk to the held call. It is the same as the mode division key of the attendant console.

INC response key 10: Displays an incoming call from a trunk (office line/dedicated line) and allows incoming calls to be answered by pressing the key.

INF response key 11; Guidance from extension 1) Enables incoming call display of F (operator call) and response to incoming call by pressing the key.

TGN-specific response key 12; Registered TGN (Trunk Group)
It is possible to display an incoming call from the trunk (Number) and to respond to an incoming call by pressing a key.

RCL response key 13: Displays an incoming call when a recall request occurs and allows answering the incoming call by pressing the key.

Soft hold key 14: By pressing this key during notification, the line is released and the call can be held on hold by storing it in software.

The number of held calls does not depend on the number of line keys because it is only stored in software.

Night mode switching key 15: Pressing this key switches the system between night mode and daytime mode.

Long-term call alarm key 16: Turns on an alarm lamp as an alarm for a long-term trunk call. By pressing the main key when it is lit, long-term call information is displayed and an interrupt call (three-party call) is enabled.

Although it does not have function keys, the following functions can be added as basic functions of the relay stand.

(1) Optional Dial Tone Function Since operators usually work using headsets, the dial tone and recall dial tone should not be heard when calling or extending a call, allowing for comfortable operation.

(2) Automatic hold (automatic division) function In order to simplify the extension operation, this function allows you to dial the extension destination number directly from the middle of a call. When the first digit is received during a call, the person currently speaking is put on hold, and the second digit and subsequent digits are subsequently received to connect to the dialed number.

Note that the functions added as basic functions of the relay stand are those explained using FIG. 3, and these can be roughly classified as follows.

(1) Analysis of various keys In order to add various function keys as option keys, it is necessary to analyze various key information.

As mentioned in Figure 2, digital multi-function telephones have independent rough 1~ware for each option key due to the need to provide a wide variety of services, and this function is also added to the option key function of the multi-function telephone software. It is positioned as part of the

FIG. 4 shows an example of changes related to key analysis. It receives an event caused by pressing an option key, analyzes whether the key is registered as a relay console function key, and performs relay console processing if it is registered as a relay console function key.

(2) Relay Board Arrival Control Usually, a plurality of relay boards are installed, and when a call is received, it is necessary to display an incoming call to all the relay boards in the same group. Conventionally, group incoming calls to an attendant are controlled by an attendant's incoming call analysis program, as shown in Figure 5. When using a digital multi-function telephone as an attendant, this attendant's incoming call analyzing program is used. Changes are necessary. In FIG. 5, when an incoming call from the central office line is detected, the incoming call is analyzed by the relay stand and all relay stands in the same group receive the call.

(3) Attendant console incoming call response control In relation to (1) above, it is necessary to analyze the attendant console response keys and to perform response processing regarding each response key.

Relay response control is a function unique to a relay console, as it is necessary to identify and connect the requesting extension or trunk from the relay console incoming call key, and to stop displaying incoming calls to relay consoles other than the response relay console.

This process is added as an attendant response analysis in consideration of understandability so as not to affect the digital multifunction telephone status group as much as possible.

For information on the status of digital multifunction telephones, please refer to INC.
When responding to an NF incoming call, a two-party conversation status occurs, so the existing conversation status can be used. When answering an incoming RCL call, the trunk is put on hold and the call is made to the extension, but digital multi-function telephones control multiple lines.
It is possible to reuse the existing transfer state.

Since the existing status can be used, this additional function can be positioned as an option key function, and the configuration can be configured without deteriorating the understandability of the multifunction telephone status group.

FIG. 6 shows the software configuration of the relay stand incoming call response control. In the case of INC or INF response in the key analysis by pressing the response key, the state returns to the normal two-party conversation state, and the RC
In the case of an L response, one party is put on hold and the state is changed to a conversation state with the other party.

(4) Mode division control Similarly to (3) above, since the mode has a transmitting state and multiple line control is already being performed, this can be realized by rewriting the internal line control data.

The addition of this function is positioned as one of the optional functions, so it does not impair the understandability of the multi-function telephone status group.

FIG. 7 shows the software configuration of mode division control.

If one party is put on hold and the other party is on a call, if a key analysis of key presses determines that the mode split key has been pressed,
In the mode division analysis, the currently active call is put on hold and the call is made to the held call.

〔Effect of the invention〕

The following items were evaluated regarding the results of state group integration.

(1) Easy to understand Since the digital multi-function telephone controls multiple lines, it has excellent compatibility with the attendant service function.
The existing state could be used. Therefore, various attendant functions can be added as part of the digital attendant option key function, and by adding one function, it is possible to create a configuration that does not impair the understandability of the digital multifunction telephone status group.

(2) Static Steps As a result of this change and addition, the static steps of the multifunction telephone status group increased by about 20% compared to the conventional method.

The conventional method of separating and independent multi-function telephones and relay consoles had a reduction of 200%, but with this method the reduction was approximately 120%.
I was able to do this.

(3) Diversion of functions of multi-function telephones All existing functions of multi-function telephones and functions to be developed in the future can now be provided as they are to the relay stand without any changes.

(4) Utilization of Attendant Functions Due to group integration, the automatic hold function and mode division function, which were specialized services for Attendants, can now be provided to digital multi-function telephones.

These functions are useful in departments that do a lot of transfer work.

(5) It is possible to provide a multi-function telephone as a relay stand instead of a relay stand terminal, thereby reducing costs.

[Brief explanation of the drawing]

The drawings are all related to the present invention, and FIG. 1 is a diagram showing the state groups, FIG. 2 is a configuration diagram of a digital multifunction telephone, and FIG. 3 is a configuration diagram of a relay stand using a digital multifunction telephone. FIG. 4 is an option key analysis diagram, FIG. 5 is a control diagram for incoming calls on the relay console, FIG. 6 is a diagram for responding to incoming calls on the relay console, and FIG. 7 is a diagram for mode division control. 1... Digital display, 2... Soft key 3... Option key 4... Basic function key 5... Dial key 6... Microphone, 7... Line. 8-5 tart key 9...Mode division key 10...INC response key 11...INF response key 12...TGN specific response key 13...RCL response key 14...Soft hold key 15...Night mode Toggle key/Long time call alarm key Figure 1 Abduction 7゛ Lua's 'O' is Fu and Figure 4 Off-set 6 - Analysis 6th country + glaze @ incoming call - 4 Central harvest 5th concave Inasai [control section 7-y” division wholesaler

Claims (1)

[Claims] 1. A relay console control system characterized by integrating the digital multi-function telephone and the software of the relay console, and using the multi-function telephone as a relay console.