JP6731977B2 - Information processing system, information processing system control method, and information processing system control program - Google Patents

Description

The present invention relates to an information processing system, a method for controlling the information processing system, and a control program for the information processing system, and more particularly to an information processing system that supports a process of changing various settings of a user's communication terminal.

In recent years, communication terminals such as mobile phones and smartphones have become more sophisticated and have higher performance, and users to change the settings of communication terminals such as changing the screen brightness and the size of characters and switching the wireless communication method. The operation is becoming complicated. To address this problem, for example, in Patent Document 1, the user's problem is solved by a chat format in which text information of a message is exchanged with the user in real time using a display area of a terminal device (for example, a smartphone). An information processing device that performs interaction for solving is disclosed. Further, Non-Patent Document 1 discloses a service by a so-called chatbot, which accepts a question such as a setting method of a terminal device from a user via a predetermined messaging application and provides a solution to the question by a message or a moving image. It is disclosed.

Japanese Patent No. 6243564

"Solving a little question with LINE!", [Online], SoftBank Corp., [Search on June 20, 2018], Internet <URL: https://www.softbank.jp/mobile/special/line-support />

The above technique has the advantage that the user can query the solution of the problem in a simple way via a messaging application. However, in any of the above techniques, the problem solving method and the setting method are only displayed on the terminal device by a message or a moving image, and the user needs to perform the actual operation for solving the problem. Therefore, it has been demanded to provide a simpler and more usable problem solving method to a user who is unfamiliar with the operation of the terminal device or a user who wants to solve the problem immediately.

Therefore, it is an object of the present invention to provide an information processing system and the like that can change the setting of a user's communication terminal by a method with more excellent usability while utilizing the convenience of a messaging application.

An information processing system according to an embodiment of the present invention is an information processing system related to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal, and is a user service business. A storage unit that stores the first identifier of the person in association with the second identifier of the predetermined messaging application of the user and the third identifier of the predetermined notification server of the communication terminal in which the user setting change application is installed. An accessible acquisition unit and a user's at least one communication terminal in which the messaging application is installed, which changes the setting of the communication terminal of the user transmitted as a message addressed to the service provider in the messaging application. A receiving unit that receives the setting change request from the server of the messaging application together with the second identifier of the user, an instruction creating unit that creates a processing instruction that causes the setting changing application to execute the setting changing process according to the setting changing request, and a processing instruction. And a transmitting unit that transmits a notification request for transmitting a notification including the notification to the communication terminal of the user to the notification server together with the third identifier of the user identified based on the second identifier of the user.

In the information processing system according to the embodiment of the present invention, the storage unit further stores the first identifier of the user by associating the information about the communication terminal with which the third identifier of the user is associated, and the command creating unit stores the information of the user. The processing instruction executable by the communication terminal may be created based on the information on the communication terminal associated with the third identifier of the user identified from the first identifier associated with the second identifier.

In the information processing system according to the embodiment of the present invention, the receiving unit receives, from the setting change application, result information about the result of the setting change process in the communication terminal associated with the third identifier of the user, and outputs the result information to the result information. Based on this, display information for displaying the result of the setting change process in the messaging application may be transmitted to the server of the messaging application together with the second identifier of the user.

In the information processing system according to the embodiment of the present invention, the command creating unit is a communication terminal in which a setting changing application is not installed, and when the setting changing process according to the processing command cannot be executed, the setting changing unit changes the setting. A processing instruction may be created that causes the communication terminal associated with the user to display information that prompts the installation of the application.

In the information processing system according to the embodiment of the present invention, the transmission unit is information for prompting acquisition of the third identifier when a setting change request is received from a user whose storage unit does not associate the third identifier with the first identifier. May be sent to the server of the messaging application, the display information causing the message to be displayed in the user's messaging application.

In the information processing system according to the embodiment of the present invention, the command creating unit is a communication terminal in which the setting changing application is not installed, and when the setting changing process according to the processing command cannot be executed, You may create the process command which performs a setting change process using the instant application installed in the associated communication terminal.

In the information processing system according to the embodiment of the present invention, the communication terminal of the user who has transmitted the setting change request includes an input unit that receives an instruction input by voice information and an output unit that outputs voice information according to the instruction input. In the communication terminal, the setting change request may be input by the voice of the user.

In the information processing system according to the exemplary embodiment of the present invention, the transmission unit may determine whether the second identifier of the user who has transmitted the setting change request is not stored in the storage unit in association with the second identifier of the user. Display information that causes the messaging application to display information that prompts the user to perform registration processing for associating the first identifier of the user with the identifier may be transmitted to the server of the messaging application.

An information processing system control method according to an embodiment of the present invention is an information processing system control method relating to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal. And associates the first identifier in the service provider of the user with the second identifier in the predetermined messaging application of the user and the third identifier in the predetermined notification server of the communication terminal in which the setting change application of the user is installed. An access to a storage unit for storing the information, and the setting of the user's communication terminal sent as a message addressed to the service provider in the messaging application from the user's at least one communication terminal in which the messaging application is installed. A step of receiving a setting change request for changing the setting from the server of the messaging application together with the second identifier of the user, and an instruction creation for creating a processing instruction for causing the setting change application to execute the setting change processing according to the setting change request. And a sending step of sending a notification request for displaying a notification including a processing instruction on the communication terminal of the user to the notification server together with the third identifier of the user identified based on the second identifier of the user. ..

A control program of an information processing system according to an embodiment of the present invention is an control program of an information processing system related to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal. In the information processing apparatus, the first identifier in the user's service provider, the second identifier in the user's predetermined messaging application, and the third identifier in the predetermined notification server of the communication terminal in which the user's setting change application is installed. An acquisition function that is accessible to a storage unit that stores each associated with an identifier; A reception function of receiving a setting change request for changing the setting of the user's communication terminal together with the user's second identifier from the server of the messaging application, and processing for causing the setting change application to execute the setting change processing according to the setting change request. A command creating function for creating a command, and a notification request for sending a notification including a processing command to the user's communication terminal, together with the user's third identifier specified based on the user's second identifier, to the notification server Realize the function and.

An information processing system according to an embodiment of the present invention is an information processing system related to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal, and is a user service business. From a communication unit in which a storage unit that stores the first identifier of the user associated with the second identifier of the user's predetermined messaging application and a communication terminal of the user's predetermined messaging application are installed, A setting change request and a receiving unit that receives a setting change request, which is sent as a message addressed to the service provider and indicates to change the setting of the user's communication terminal, from the server of the messaging application together with the user's second identifier. A session established between an instruction creating unit that creates a processing instruction for causing the setting changing application to execute the corresponding setting changing processing and the processing instruction with the communication terminal of the user associated with the first identifier in the service provider. And a transmission unit for transmitting the data to the communication terminal.

In the information processing system according to the embodiment of the present invention, another transmitting unit that transmits display information for displaying a message regarding the setting change processing in response to the setting change request in the messaging application of the user's communication terminal to the server of the messaging application. May be further provided.

An information processing system according to an embodiment of the present invention is an information processing system related to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal, and is a user service business. An access unit that can access a storage unit that stores the first identifier of the user in association with the information about the communication terminal of the user and the second identifier of the predetermined messaging application of the user, and the predetermined messaging application of the user. A setting change request sent from the installed communication terminal in the messaging application as a message addressed to the service provider to change the setting of the user's communication terminal, together with the user's second identifier, the server of the messaging application. From the receiving unit, an instruction creating unit that creates a processing instruction that causes the setting changing application to execute a setting changing process in response to a setting changing request, and a message including the processing instruction, the message including the processing instruction being associated with the second identifier of the user. A transmitting unit that transmits to the communication terminal of the user based on the information about the communication terminal of the user identified from the one identifier.

According to the present invention, an information processing system, an information processing system control method, and an information processing system control capable of changing the settings of a user's communication terminal in a more usable manner while utilizing the convenience of a messaging application. A program can be provided.

It is a figure showing an example of composition of an information processing system concerning one embodiment of the present invention. It is a block diagram which shows the structural example of the service provider server (information processing apparatus) which concerns on one Embodiment of this invention. It is a block diagram which shows the structural example of the communication terminal which concerns on one Embodiment of this invention. 3 is an example of a user information table in the information processing system according to the embodiment of the present invention. It is a figure explaining the outline of the information processing system concerning one embodiment of the present invention. It is a sequence diagram in the information processing system which concerns on one Embodiment of this invention. It is a sequence diagram in the information processing system which concerns on one Embodiment of this invention. It is an example of a screen of a communication terminal which constitutes the information processing system concerning one embodiment of the present invention. It is an example of a screen of a communication terminal which constitutes the information processing system concerning one embodiment of the present invention. It is a figure showing an example of composition of an information processing system concerning one embodiment of the present invention. It is an example of a screen of a communication terminal which constitutes the information processing system concerning one embodiment of the present invention. It is a sequence diagram in the information processing system which concerns on one Embodiment of this invention. It is a sequence diagram in the information processing system which concerns on one Embodiment of this invention. It is a hardware block diagram which shows an example of the computer which implement|achieves the function of the information processing apparatus which comprises the information processing system which concerns on one Embodiment of this invention.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a diagram showing a configuration example of an information processing system according to an embodiment of the present invention. As shown in FIG. 1, the information processing system 700 includes a service provider server (information processing device) 100, a user communication terminal 200, a messaging application server 300, a network 400, and a push notification server 500.

The messaging application server 300 is a service-side server that provides a messaging application (hereinafter, also referred to as “message application”). In one embodiment of the present invention, the messaging application server 300 provides an application program interface (API) that realizes an automatic response to a message sent from a user on the message application of the communication terminal 200. Act as a platform. Using the platform, a service provider (details will be described later) can realize a chatbot that automatically responds to a question or the like from a user via a message application.

The service provider server 100 is a server of a service provider that provides a setting change application, which is an application that can change various settings in the installed communication terminal 200. The service provider server 100 is connected to the communication terminal 200 and the messaging application server 300 via the network 400. When the setting changing application is started by the communication terminal 200, for example, various settings of the communication terminal 200 are changed using an API provided according to an operation system (OS) of the communication terminal 200. It is possible application software. Here, changing the setting using the API means changing the function that can be set by the user when using the communication terminal 200. For example, changing the brightness of the screen of the communication terminal 200 and the character size. Change, volume level change, location information service on/off switching, wireless communication method (Bluetooth (registered trademark), wireless LAN, etc.) switching, input language selection, drive mode switching Etc. The setting can be changed using, for example, an API that enables the setting to be changed, which is provided by the provider of the operation system of the communication terminal 200. In this case, the service provider that provides the setting change application may be, for example, a carrier (telecommunication carrier) that provides the network 400 or a manufacturer (manufacturer) of the communication terminal 200. ..

Further, the service provider server 100 receives from the communication terminal 200 a message or the like transmitted to the service provider via the message application, and transmits a text message, a video or the like corresponding to the message to the communication terminal 200. Have the function to That is, the service provider server 100 also functions as a chatbot server that automatically responds to a reply message (text, video, etc.) according to a message from the user.

Although two service provider servers 100 are shown in FIG. 1, the number is not limited to this, and if the functions described in each embodiment described later are realized, the functions may be distributed. It may be realized as a larger number of servers or may be realized by a single server. For example, the service provider server 100 may be constructed separately with a server that executes the process for the above-mentioned setting change application and a server that executes the process for the chatbot. Further, the service provider server 100 may be any device as long as it is an information processing device capable of realizing each function, for example, a server device, a computer (for example, desktop, laptop, tablet, etc.), a communication platform. Etc. may be included.

The communication terminal 200 may be any terminal as long as it can realize the functions described in each embodiment. According to an embodiment of the present invention, the communication terminal 200 is, for example, a smartphone, a mobile phone (feature phone), a computer (for example, a tablet, a desktop personal computer) as long as the communication terminal 200 can use a predetermined messaging application. , A laptop computer), a handheld computer device (for example and without limitation, a PDA (personal digital assistant), a wearable terminal (glasses type device, a clock type device, etc.). In FIG. Although only one unit is shown, there may be more units and one user may be associated with a plurality of communication terminals.

The messaging application server 300 is a management server for a predetermined messaging application installed in the communication terminal 200, and also functions as a platform for realizing an automatic response on the message application as described above. Note that in one embodiment of the present invention, the message application may be an existing one, and its type is not limited, but it is preferable that an API that realizes a chatbot is provided. The messaging application server 300 has a function of processing transmission/reception (that is, chat in real time) of a text message, an image, a moving image, a voice, a digital sticker, etc. transmitted using the message application. Here, the chat may be performed between the plurality of communication terminals 200, or may be performed by a chatbot between the service provider and the user.

The push notification server 500 is a server related to a push notification service that sends a push notification to the communication terminal 200 via the network 400. Examples of push notification services include APNs (Apple Push Notification service) and Firebase Cloud Message (FCM).

The network 400 may include a wireless network or a wired network. Specifically, the network 400 includes a wireless LAN (wireless LAN: WLAN), a wide area network (WAN), ISDNs (integrated service digital networks), wireless LANs, LTE (long term evolution), LTE-Advanced, The fourth generation (4G), the fifth generation (5G), CDMA (code division multiple access), and the like. The network 400 is not limited to these examples. For example, the public switched telephone network (PSTN), Bluetooth (registered trademark), optical line, ADSL (Asymmetric Digital Subscriber LINE) line, satellite. It may be a communication network or the like, and may be any network. Further, the network 400 may be a combination of these. Further, the network 400 may include a plurality of different networks combining these examples. For example, the network 400 may include an LTE wireless network and a wired network such as an intranet that is a closed network.

FIG. 2 is a block diagram of the service provider server 100 according to an embodiment of the present invention. As shown in FIG. 2, the service provider server 100 includes a control unit 110, a communication I/F unit 120, an input/output I/F unit 130, and a storage unit 140.

First, the storage unit 140 is typically realized by various recording media such as an HDD (Hard Disc Drive), an SSD (Solid State Drive), and a flash memory, and is required for the service provider server 100 to operate. It has a function of storing various programs and data. Further, in the storage unit 140, information regarding users of services provided by the service provider is stored as a user information table 141. FIG. 4 shows an example of the user information table 141. As shown in FIG. 4, in the user information table 141, even if the information about the communication terminal 200 of the user and the second identifier of the message application of the user are stored in association with the first identifier of the service provider of the user. Good. For example, in FIG. 4, the user having the first identifier “User_A” in the service provider has the second identifier “AppX_111” in the message application service. The association of the second identifier with the first identifier provides the service provider with information about the second identifier when the user selects to link the message application service with the service provided by the service provider. You can do that. Therefore, in the case of a user who does not select the cooperation between the message application service and the service provided by the service provider, the second identifier is not associated with the first identifier (for example, the first identifier in FIG. 4 is “User_C”). User etc.).

In the storage unit 140, a device ID (IDentifier) as identification information that can uniquely identify the communication terminal 200 for the first identifier “User_A” of the user, an operation system (OS) of the communication terminal 200, and its version. The model name of the communication terminal 200 may be associated and stored. The identification information that can uniquely identify the communication terminal 200 may be the serial number, the MAC address, or the like of the communication terminal 200. Further, the telephone number of the communication terminal 200, the user's email address, etc. may be stored. These pieces of information may be registered by the service provider when using the service of the service provider, or may be registered by the user at a predetermined timing. Note that these pieces of information do not have to be stored in one user information table 141, and may be stored as separate tables. Further, the storage unit 140 may be realized as a database separate from the service provider server 100, and may be connected to the service provider server 100 via a network (cloud, company network, etc.).

Further, the storage unit 140 stores the third identifier in the push notification server 500 in association with each communication terminal of the user. In order to transmit a push notification from the push notification server 500 to the communication terminal 200, the communication terminal 200 requests the push notification server 500 in advance to issue a token for identifying the push notification destination, and the push notification server 500 It is necessary to register (store) information regarding the token issued by the service provider server 100. In one embodiment of the present invention, the token is a “third identifier”. In the example of FIG. 4, the third identifier “F**_xyz” is associated with the communication terminal of the user having the first identifier “User_A”. The third identifier is given to each communication terminal. Therefore, when the user has a plurality of communication terminals 200 and a token is issued from the push notification server 500 to each of the plurality of communication terminals 200, a token as a third identifier is stored in association with each user communication terminal. To be done.

The control unit 110 is a processor having a function of controlling each unit of the service provider server 100 according to a code or instruction in a program. The control unit 110 includes a communication control unit 111, an acquisition unit 114, a display information creation unit 115, a command creation unit 116, a determination unit 117, and an input/output control unit 118. The communication control unit 111 includes a reception control unit 112 and a transmission control unit 113, and controls communication via the communication I/F unit 120. The communication I/F unit 120 is an interface connected to a communication device (not shown) such as an antenna. The communication I/F unit 120 has a function of communicating (transmitting/receiving) data with external devices such as the communication terminal 200, the messaging application server 300, and the push notification server 500 via the network 400. The input/output control unit 118 controls connection with a display device (display or the like) or an input/output device (keyboard, touch panel, or the like) not shown via the input/output I/F unit 130.

The reception control unit 112 indicates that the setting of the communication terminal 200 of the user, which is transmitted as a message addressed to the service provider in the message application from the communication terminal 200 of at least one user in which the message application is installed, is changed. The setting change request is received from the messaging application server 300. The acquisition unit 114 analyzes the setting change request and acquires the content of the setting change request. The display information creation unit 115 creates display information to be displayed on the message application of the communication terminal 200. The command creating unit 116 creates a processing command for causing the setting changing application to execute the setting changing process according to the setting changing request. The determination unit 117 performs various determination processes. The setting change request and the processing instruction will be described later. The transmission control unit 113 transmits a notification request for transmitting a notification including a processing instruction to the communication terminal 200 of the user to the push notification server 500 together with the third identifier of the user in which the second identifier of the user is associated with the first identifier. To do.

Next, the communication terminal 200 will be described. FIG. 3 is a block diagram of the communication terminal 200 according to an embodiment of the present invention. As illustrated in FIG. 3, the communication terminal 200 includes a control unit 210, a communication I/F unit 220, an input receiving unit 230, a storage unit 240, a display unit 250, an image capturing unit 260, and a voice I/F unit 270.

The storage unit 240 is typically realized by various recording media such as an HDD (Hard Disc Drive), SSD (Solid State Drive), and flash memory, and various programs and data necessary for the communication terminal 200 to operate. Has a function of storing. The storage unit 240 stores, for example, a driver program used for various processes in the control unit 210, an operating system program, its version, an application program, data, and the like. For example, the storage unit 240 stores the messaging application program 242 and the setting change application program 243 installed in the communication terminal 200. The storage unit 240 also stores, as a driver program, a communication driver program that executes a wireless communication system of the IEEE 802.11 standard or a wireless communication system of mobile communication (cellular communication). The storage unit 240 also stores a connection control program and the like for performing authentication and the like in the wireless communication system of the IEEE 802.11 standard and the wireless communication system of the mobile communication (cellular communication). Further, the storage unit 240 may store various kinds of information for connecting to an access point of a wireless LAN. Further, the storage unit 240 may store the user information of the communication terminal 200 as the user information table 241. The user information includes the first identifier of the service provider, the third identifier assigned by the push notification server 500, the device ID of the communication terminal 200, the telephone number, the mail address, and the like.

The control unit 210 has a function of executing a predetermined function according to a code or an instruction in a program, and is, for example, a central processing unit (CPU). The control unit 210 may be, for example, a microprocessor, a multiprocessor, an ASIC (application specific integrated circuit), an FPGA (field-programmable gate array), or the like. The control unit 210 is not limited to these examples. The control unit 210 includes a communication control unit 211, a display processing unit 214, an information processing unit 215, and a determination unit 216.

The communication control unit 211 includes a reception control unit 212 and a transmission control unit 213, and controls communication with the service provider server 100, the messaging application server 300, and the push notification server 500 via the communication I/F unit 220. , Digital processing for transmitting and receiving data, for example. The communication I/F unit 220 is a communication interface capable of transmitting/receiving data to/from the service provider server 100, the messaging application server 300, and the push notification server 500 via the network 400. The communication I/F unit 220 is, for example, a communication interface capable of wireless communication, and has a function of communicating via an access point of a wireless LAN and a function of communicating via a wireless communication network such as LTE and CDMA. May be included.

The display unit 250 is a monitor having a function of displaying an image according to the display data written in the frame buffer by the display processing unit 214, and is typically realized by a liquid crystal display. The imaging unit 260 is used to acquire moving image data. Further, the communication terminal 200 may include a speaker and a microphone connected via the audio I/F unit 270. The microphone is used to input voice data, and the speaker is used to output voice data.

The input reception unit 230 receives an input from the user and transmits information related to the input to the control unit 210. In the communication terminal 200, the input accepting unit 230 is realized by a touch panel or the like, detects contact with a pointing tool such as a user's finger or stylus and the contact position, and transmits the coordinates of the contact position to the information processing unit 215. In addition, when the communication terminal 200 is a smartphone, the display unit 250 and the input receiving unit 230 may be integrally realized. In one embodiment of the present invention, the input reception unit 230 receives an input of a setting change request from a user. Note that in one embodiment of the present invention, the setting change request from the user may be input by the user's voice via the microphone.

Here, an outline of one embodiment of the present invention will be described with reference to FIG. First, (1) the user of the communication terminal 200 uses the message application to send a setting change request to the service provider to change the setting of the communication terminal. Here, the setting change request may be transmitted on the message application as a message 10 such as “Enlarge text”. (2) The setting change request of “enlarge text” is transmitted to the messaging application server 300. (3) The messaging application server 300 identifies the destination of the message 10 and sends information about the message 10 to the service provider server 100 together with the second identifier of the user who sent the message 10. (4) In the service provider server 100, a processing command that causes the setting modification application to execute the setting modification process in response to the setting modification request of "larger characters" is created, and the processing command is the service command server 100. From the push notification server 500 together with the third identifier related to the communication terminal to which the notification should be sent. (5) The push notification server 500 transmits a notification including a processing instruction to the communication terminal 200. (6) In the communication terminal 200 that has received the notification, the installed setting change application is activated, and the processing according to the processing instruction is executed.

As a mode of the setting change request, a menu display that can be selected by the user on the message application is used, and the setting change request is transmitted based on the user's selection, or the setting change request is input by the user in natural language. The method of transmission can be considered. In the former case, for example, on the chat screen with the service provider in the communication terminal 200, a menu that the user can select, such as “Question about setting method”, is displayed, and the menu to be displayed next is changed according to the user's selection. The chatbot may be set so that the setting change request desired by the user is transmitted. For example, the menu display transitions to "Setting method question"> "Screen display setting"> "Change character size"> "Increase character size", and finally "Enlarge character size" The text information can be set to be transmitted to the service provider server 100 as a setting change request. In this case, a plurality of types of setting change requests transmitted to the service provider server 100 are set in advance. Therefore, for each content of the setting change request, the information (text, moving image, voice, etc.) to be transmitted to the communication terminal 200 as a response and the processing instruction are stored in the storage unit 140 in association with each other, and the instruction creating unit 116 is stored. The display information creation unit 115 can create processing instructions and display information based on the information stored in the storage unit 140.

When the mode of the setting change request is the latter, the content of the setting change request may be extracted by analyzing the natural language input by the user. The existing natural language processing can be used, and a description thereof will be omitted. The natural language processing may be executed by the messaging application server 300 or may be executed by the service provider server 100.

According to the embodiment of the present invention, the command creating unit 116 of the service provider server 100 stores the process command for the setting change application in the data area defined in the APNs or the FCM and creates it. You can In the communication terminal 200, when the push notification arrives, the setting change application is started in the background and the setting change process can be performed. The description method of the processing instruction is not limited to this.

Next, the processing by the communication terminal 200, the messaging application server 300, and the service provider server 100 described above will be described using the sequence diagram of FIG. For the sake of explanation, the processing by the message application and the setting change application in the communication terminal 200 will be described as a message application 200M and a setting change application 200S, respectively. First, a setting change request is transmitted from the message application 200M to the messaging application server 300 via the transmission control unit 213 of the communication terminal 200 (step S11). The setting change request may be input in the natural language from the user via the input accepting unit 230 on the messaging application, or may be determined according to the user's selection operation of the menu displayed on the display unit 250. Good. The messaging application server 300 transfers the received setting change request to the service provider server 100 together with the second identifier regarding the user (step S12). The determination unit 117 of the service provider server 100 determines the first identifier associated with the received second identifier, and the command creation unit 116 of the service provider server 100 determines that the communication terminal associated with the first identifier. A processing command for executing the setting change processing according to the setting change request based on the terminal information of the communication terminal 200 on the setting change application installed in the communication terminal 200 is created (step S13). Then, the transmission control unit 113 issues a notification request for transmitting a notification including the processing instruction to the communication terminal 200 together with the third identifier associated with the communication terminal 200 corresponding to the second identifier (that is, the messaging application server). The second identifier transmitted from 300 is transmitted to the push notification server 500 together with the third identifier assigned to the communication terminal of the user associated with the first identifier (step S14). The push notification server 500 transmits the information for notifying the processing instruction to the communication terminal 200 to which the received third identifier is added as the destination (step S15). In the communication terminal 200, the setting change application 200S is activated, and the setting change process according to the received processing instruction is executed (step S16).

As described above, according to the embodiment of the present invention, the setting change request of the communication terminal 200 is easily transmitted to the service provider on the message application, and the processing instruction for executing the setting change process is transmitted. The terminal 200 is notified. In the communication terminal 200 that has received the processing command, the setting change application is activated and the setting change process of the communication terminal 200 is executed. Therefore, it is possible to change the setting of the communication terminal 200 easily and promptly without forcing the user to perform a complicated operation.

It should be noted that the processing command for executing the setting change processing can be adapted to the operation system, model, etc. of the user's communication terminal 200. For example, the provided API differs depending on the operation system of the communication terminal 200 and its version, and the range in which the setting can be changed also differs. According to the embodiment of the present invention, as shown in the user information table of FIG. 4, the first identifier in the service provider and the second identifier in the messaging application service are stored in association with each other, and the setting change request is transmitted. By acquiring the second identifier of the communication terminal 200 in the service provider server 100 together with the setting change request, it is possible to create a processing command that can be executed by the communication terminal 200.

The result of the setting change process in the communication terminal 200 may be displayed on the message application of the communication terminal 200. This aspect will be described with reference to the sequence diagram of FIG. 7. Similar to the case of FIG. 6, for the sake of explanation, the processing by the message application and the setting change application in the communication terminal 200 will be described as a message application 200M and a setting change application 200S, respectively. In the sequence diagram of FIG. 7, the processes of steps S21 to S26 are the same as steps S11 to S16 in the sequence diagram of FIG. In step S27, the setting change application 200S transmits result information about the result of the setting change processing by the setting change application to the service provider server 100 from the transmission control unit 213 of the communication terminal 200. The display information creation unit 115 of the service provider server 100 creates display information for displaying the result of the setting change process in the message application of the communication terminal 200 based on the result information, and the transmission control unit 113 creates the display information. , And the second identifier of the user together with the messaging application server 300 (step S28). The messaging application server 300 transmits a message including the execution result of the setting change process to the communication terminal 200 of the user to which the second identifier is added (step S29). A message including the execution result of the setting change process is displayed on the message application of the communication terminal 200 (step S30). Note that FIG. 8 illustrates an example of the communication terminal 200 in which a message including the execution result of the setting change process is displayed. As shown in the figure, when the setting change process is executed without any problem and the setting is changed, a message 12 such as "Enlarged characters" may be displayed. Depending on the execution result of the setting change processing, a message indicating that the setting cannot be changed or that the setting has failed may be displayed. In that case, the reason why the setting cannot be changed may be provided to the user.

As described above, according to the embodiment of the present invention, the result of the setting change process is provided to the user on the message application that has transmitted the setting change request. Therefore, the user can confirm the information as to whether or not the setting change has been executed in the series of messages from the transmission of the setting change request, and it is possible to provide a system with high usability.

Depending on the communication terminal 200, the message application may be installed, but the setting change application may not be installed. According to the embodiment of the present invention, the command creating unit 116 of the service provider server 100 is the communication terminal 200 in which the setting changing application is not installed, and cannot execute the setting changing process according to the processing command. In such a case, a processing command that causes the communication terminal 200 of the user to display information prompting the installation of the setting change application may be created. The instruction creating unit 116 can create a processing instruction by including it in a URL (Uniform Resource Locator) scheme. Therefore, as illustrated in FIG. 9A, when the URL is selected by the user, if the setting changing application is not installed in the communication terminal 200, the command creating unit 116 activates the browser to change the setting. The processing instruction may be created so that the link destination to the web page in which the application can be installed is displayed on the communication terminal 200. As a result, the existence of the setting change application can be made known to the user.

If the setting change application is not installed and the setting change process according to the processing command cannot be executed, the command creating unit 116 uses the instant application installed in the user's communication terminal 200. A processing instruction may be created to execute the setting change processing.

In addition, depending on the user, the third identifier in the push notification server 500 may not be registered. In this case, as shown in FIG. 9B, in the communication terminal 200 of the user, information prompting the acquisition of the third identifier (in the example of the figure, “the setting change application transmits a notification. Are you sure?”) The message 13) may be displayed on the message application. This is because the display information creation unit 115 creates display information for displaying information prompting the user to acquire the third identifier on the message application, and the display information is transmitted to the messaging application server 300 by the transmission control unit 113. It can be realized by doing. Note that, as shown in FIG. 9B, information (for example, OK button 14, cancel button 15, etc.) for selecting whether to acquire the third identifier may be displayed. Then, a token issuance request may be transmitted to the push notification server 500 according to the user's selection. A URL scheme for the setting change application is embedded in the OK button 14, and the setting change application can be activated when the OK button 14 is selected. After being started, the setting change application can execute a token issuance request to the push notification server 500.

In the above description, the mode in which the setting change request by the user is transmitted from communication terminal 200 has been described. However, the setting change request may be input via the smart speaker. This aspect will be described with reference to FIG. The user 600 is associated with the communication terminal 200 whose settings are to be changed and the smart speaker 200SP. The smart speaker 200SP is a communication terminal including an input unit that receives an instruction input based on voice information and an output unit that outputs voice information according to the instruction input. In this embodiment, the messaging application server 300 preferably has a function as a voice processing server. The user 600 may send a setting change request such as “enlarge the text” via the smart speaker 200SP, and the messaging application server 300 may extract the content of the setting change request through natural language processing. .. As the user information, information about the communication terminal 200 and the smart speaker 200SP is stored in the service provider server 100, the communication terminal that determines which user has input the voice from the smart speaker 200SP, and requests the setting change. The processing instruction may be notified to 200.

If the first identifier associated with the second identifier is not stored in step S13 of FIG. 6 or step S23 of FIG. 7, the user is presented with information prompting the association between the first identifier and the second identifier. can do. In this case, the display information creation unit 115 creates display information for displaying the information prompting the association of the first identifier and the second identifier, and the transmission control unit 113 sends the display information to the messaging application server 300. To do. The messaging application server 300 may send information to the user to prompt the association as a message. Note that FIG. 11 shows an example of the display screen of the communication terminal 200 on which the information prompting the association between the first identifier and the second identifier is displayed. As shown in Fig. 11, the message 16 "If the ID of the message application (that is, the second identifier) is linked to the service ID (that is, the first identifier), the setting can be changed more accurately") The buttons 17 and 18 for selecting necessity may be displayed on the message application of the communication terminal 200.

As described above, according to one embodiment of the present invention, information prompting the user to associate the messaging application service with the service provided by the service provider is presented to the user. Therefore, it is possible to inform the user that the messaging application service and the service provided by the service provider can be linked with each other, and thereby the more appropriate service is provided to the user, which is highly convenient for the user.

Next, another embodiment of the present invention will be described. Although the mode in which the processing instruction is transmitted from the push notification server 500 has been described above, in another embodiment of the present invention, a session is established between the communication terminal 200 and the service provider server 100 by a predetermined communication method. However, the processing command may be transmitted from the service provider server 100 to the communication terminal 200. This aspect will be described with reference to the sequence diagram of FIG.

First, a session according to a predetermined communication method (communication protocol) is established between the communication terminal 200 (setting change application 200S) and the service provider server 100 (step S41). Note that the session may be established in step S41 at any time, for example, when the communication terminal 200 is activated or in response to a request from the service provider server 100. Here, the predetermined communication method enables mutual communication between the communication terminal 200 and the service provider server 100, and examples thereof include MQTT (Message Queue Telemetry Transport) and Websocket. Steps S42 to S44 in the sequence diagram of FIG. 12 are the same as steps S11 to S13 in the sequence diagram of FIG. 6 and steps S21 to S23 in the sequence diagram of FIG. Unlike the sequence diagrams of FIG. 6 and FIG. 7, the created processing instruction may be directly transmitted from the service provider server 100 to the setting change application 200S of the communication terminal 200 via the session established in step S41. Yes (step S45). Then, in the communication terminal 200, the setting changing application executes the setting changing process according to the processing instruction (step S46). In the case of the above embodiment, there is an advantage that the user does not need to register the third identifier.

The processing command may be transmitted to a short mail service (SMS) addressed to the telephone number of the communication terminal 200 or to a mail address. This aspect will be described with reference to the sequence diagram of FIG.

Steps S51 to S53 in the sequence diagram of FIG. 13 are the same as steps S11 to S13 in the sequence diagram of FIG. 6, steps S21 to S23 in the sequence diagram of FIG. 7, and steps S42 to S44 in the sequence diagram of FIG. Is omitted. Unlike the sequence diagrams of FIG. 6 and FIG. 7, the created processing instruction is directly sent from the service provider server 100 to the setting change application 200S of the communication terminal 200 using the SMS addressed to the telephone number of the communication terminal 200. It can be transmitted (step S54). Then, the communication terminal 200 displays the SMS message including the processing instruction (step S55). The message including the processing instruction may be a message that prompts the user to execute the setting process. Then, the setting change process is executed according to the user's selection (steps S56 and S57).

For example, the user may make a call from the communication terminal 200 of the user to the call center of the service provider to inquire about a setting change. In such a case, the service provider side can send a processing instruction for the setting change inquired by telephone using the SMS addressed to the telephone number. Therefore, it is possible to provide a simple and highly convenient system for both the user and the service provider.

When the setting change request is transmitted by the smart speaker described with reference to FIG. 10, it may be possible to notify the user of the information prompting the installation when the setting change application has not been installed. In this case, the information may be transmitted to the user using SMS, email, or the like as described above.

Although the present invention has been described based on the drawings and the embodiments, it should be noted that those skilled in the art can easily make various variations and modifications based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, the functions and the like included in each means and each step can be rearranged so as not to logically contradict each other, and a plurality of means and steps can be combined or divided into one. .. In addition, the configurations described in the above embodiments may be combined as appropriate. For example, each component described as being included in the service provider server 100 may be realized by being distributed by a plurality of servers. The processing described as the function of the service provider server 100 may be performed by the communication terminal 200. On the contrary, the processing performed by the communication terminal 200 may be performed by the service provider server 100, and the processing performed by the messaging application server 300 may be performed by the service provider server 100. ..

If the first identifier and the second identifier are not associated with each other and a processing command suitable for the operation system of the communication terminal 200 cannot be created, the command creating unit 116 performs processing that does not depend on the operation system of the communication terminal 200. Instructions may be created. Here, the processing instruction that does not depend on the operation system or the like is created by including a plurality of commands, and the command suitable for the operation system of the communication terminal 200 is selected by the setting change application installed in the communication terminal 200. May be done.

Further, when the information regarding the communication terminal 200 can be acquired, the determination unit 117 may be able to determine whether or not the setting change according to the setting change request from the user is possible. This can be performed by, for example, storing a list of functions whose settings can be changed according to the operation system, version, model, sales time, etc. of the communication terminal 200 as a database and making a determination based on the database. Then, when it is determined that the setting change requested by the user cannot be changed depending on the communication terminal 200 of the user, the display information creating unit 115 causes the communication terminal 200 to display information indicating that the setting change is impossible. You may create display information.

After the setting change process is executed, a message confirming whether the setting change process was as requested by the user is displayed, and it is possible to return to the state before the immediately previous setting change process by the user's selection. Good.

Further, when the setting change application is not installed in the communication terminal 200, a transition may be made to a predetermined web page on which a moving image or a sentence explaining a setting method in response to a setting change request from the user is displayed.

Further, a plurality of communication terminals 200 in which the message application is installed may be associated with the user. At this time, the contents of the message application in the plurality of communication terminals 200 are synchronized, and, for example, the processing command for the setting change request transmitted from one of the plurality of communication terminals 200 is executed in the other communication terminal. Good.

In the above, the aspect which changes a setting using API was demonstrated. However, the setting change application may operate the application installed in advance to change the setting of the communication terminal 200 when activated. In this case, the service provider may be a provider of an application program (application software) installed in advance.

Each functional unit of the service provider server 100 may be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like, It may be realized by software using a CPU (Central Processing Unit). Further, each functional unit may be realized by one or a plurality of integrated circuits, and the functions of a plurality of functional units may be realized by one integrated circuit.

FIG. 14 shows a hardware configuration showing an example of a computer 20 that can realize the service provider server 100 according to this embodiment. When each functional unit of the service provider server 100 is implemented by software, the service provider server 100 executes a command of a program that is software that implements each function, and the program and various data are stored in a computer (or CPU). A ROM (Read Only Memory) 26 or a storage device (these are referred to as a “recording medium”) 27 that is recorded so as to be readable by a computer, a RAM (Random Access Memory) 25 that develops the above program, and the like are provided. Then, the computer 20 (or the CPU 24) reads the program from the recording medium and executes the program to achieve the object of the present invention. That is, in the information processing apparatus 100 according to the present invention, the CPU 24 executes the program loaded on the RAM 25, so that the communication control unit 111, the acquisition unit 114, the display information creation unit 115, the command creation unit 116, and the determination unit 117. And functions as the input/output control unit 118. As the recording medium, a "non-transitory tangible medium" such as a semiconductor memory or a programmable logic circuit can be used. Further, the program may be supplied to the computer via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program. The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the above program is embodied by electronic transmission.

The above programs and programs for realizing chatbots are, for example, script languages such as ActionScript, JavaScript (registered trademark), Python, Ruby, C language, C++, C#, Objective-C, Swift, Java ( It can be implemented using an object-oriented programming language such as registered trademark) or a markup language such as HTML5.

100 Service provider server (information processing device)
200 communication terminal 200SP smart speaker 300 messaging application server 400 network 600 user 700 information processing system 110 control unit 111 communication control unit 112 reception control unit 113 transmission control unit 114 acquisition unit 115 display information generation unit 116 command generation unit 117 determination unit 118 input Output control unit 120 Communication I/F unit 130 Input/output I/F unit 140 Storage unit 141 User information table 210 Control unit 211 Communication control unit 212 Reception control unit 213 Transmission control unit 214 Display processing unit 215 Information processing unit 216 Judgment unit 220 Communication I/F unit 230 Input acceptance unit 240 Storage unit 241 User information 242 Messaging application program 243 Setting change application program 250 Display unit 260 Imaging unit 270 Audio I/F unit

Claims (13)

An information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal,
The first identifier of the service provider of the user is set to the second identifier of the predetermined messaging application of the user and the third identifier of the communication server in which the setting change application of the user is installed, in the predetermined notification server. An acquisition unit that can access a storage unit that is stored in association with each other,
A setting change to change the setting of the communication terminal of the user, which is transmitted from the at least one communication terminal of the user in which the messaging application is installed, as a message addressed to the service provider in the messaging application. A receiver for receiving a request from the server of the messaging application together with the second identifier of the user;
An instruction creating unit that creates a processing instruction that causes the setting changing application to execute a setting changing process according to the setting changing request;
A notification unit for transmitting a notification including the processing instruction to the communication terminal of the user, together with the third identifier of the user specified based on the second identifier of the user, to the notification server,
An information processing system including. The storage unit further stores the first identifier of the user in association with information about a communication terminal associated with the third identifier of the user,
The command creating unit can be executed by the communication terminal based on information about a communication terminal of the user identified by the first identifier associated with the second identifier of the user and associated with the third identifier of the user. A new processing instruction,
The information processing system according to claim 1, wherein: The receiving unit receives, from the communication terminal, result information about a result of the setting change process in the communication terminal associated with the third identifier of the user,
Display information for displaying the result of the setting change process on the messaging application based on the result information is transmitted to the server of the messaging application together with the second identifier of the user.
The information processing system according to claim 1, wherein: The command creating unit is a communication terminal in which the setting changing application is not installed, and when the setting changing process corresponding to the processing command cannot be executed, information for prompting the installation of the setting changing application is displayed. Creating the processing instructions to be displayed on the communication terminal associated with the user,
The information processing system according to claim 1, wherein: When the transmission unit receives the setting change request from a user in which the third identifier is not associated with the first identifier in the storage unit, the transmission unit transmits information prompting acquisition of the third identifier to the user. Transmitting display information to be displayed in a messaging application to a server of the messaging application,
The information processing system according to any one of claims 1 to 4, characterized in that: The command creating unit is a communication terminal in which the setting changing application is not installed, and when the setting changing process according to the processing command cannot be executed, the command creating unit is added to the communication terminal associated with the user. Create the processing instruction to execute the setting change processing using the installed instant application,
The information processing system according to any one of claims 1 to 5, characterized in that. The communication terminal of the user who has transmitted the setting change request is a communication terminal including an input unit that receives an instruction input based on voice information and an output unit that outputs voice information according to the instruction input, and the setting change The request is entered by the voice of the user,
The information processing system according to claim 1, wherein: When the first identifier is not stored in the storage unit in association with the second identifier of the user who has transmitted the setting change request, the transmission unit stores the user in the second identifier of the user. The display information that causes the messaging application to display information prompting the user to perform registration processing for associating the first identifier with the server of the messaging application,
The information processing system according to any one of claims 1 to 7, characterized in that. A control method of an information processing system according to a service provider providing a setting change application, which is an application capable of changing various settings in an installed communication terminal,
The first identifier of the service provider of the user is set to the second identifier of the predetermined messaging application of the user and the third identifier of the communication server in which the setting change application of the user is installed, in the predetermined notification server. An acquisition step of accessing a storage unit which is associated with each other and stored;
A setting change to change the setting of the communication terminal of the user, which is transmitted from the at least one communication terminal of the user in which the messaging application is installed, as a message addressed to the service provider in the messaging application. Receiving a request from the server of the messaging application with the second identifier of the user;
An instruction creating step of creating a processing instruction for causing the setting changing application to execute a setting changing process according to the setting changing request,
A transmission step of transmitting a notification request for transmitting a notification including the processing instruction to the communication terminal of the user to the notification server together with the third identifier of the user identified based on the second identifier of the user,
A method for controlling an information processing system including the. A control program for an information processing system relating to a service provider that provides a setting change application, which is an application that can change various settings in an installed communication terminal,
In the information processing device,
The first identifier of the service provider of the user is set to the second identifier of the predetermined messaging application of the user and the third identifier of the communication server in which the setting change application of the user is installed, in the predetermined notification server. An acquisition function that can access the storage unit that stores them in association with each other,
A setting change to change the setting of the communication terminal of the user, which is transmitted from the at least one communication terminal of the user in which the messaging application is installed, as a message addressed to the service provider in the messaging application. A receiving function for receiving a request from the server of the messaging application together with the second identifier of the user;
An instruction creating function for creating a processing instruction for causing the setting changing application to execute a setting changing process according to the setting changing request,
A transmission function of transmitting a notification request for transmitting a notification including the processing instruction to the communication terminal of the user to the notification server together with the third identifier of the user specified based on the second identifier of the user,
A control program for an information processing system that realizes An information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal,
An acquisition unit accessible to a storage unit that stores a first identifier of the user in the service provider in association with a second identifier of the user's predetermined messaging application;
A setting change request for changing the setting of the user's communication terminal, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of the user in which a predetermined messaging application is installed. A receiver for receiving from the server of the messaging application together with the second identifier of the user,
An instruction creating unit that creates a processing instruction that causes the setting changing application to execute a setting changing process according to the setting changing request;
A transmission unit that transmits the processing instruction to the communication terminal via a session established with the communication terminal of the user associated with the first identifier in the service provider;
An information processing system including. Another transmission unit that transmits display information for displaying a message regarding the setting change processing in response to the setting change request in the messaging application of the communication terminal of the user to the server of the messaging application,
The information processing system according to claim 11, further comprising: An information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal,
An acquisition unit accessible to a storage unit that stores the first identifier of the user in the service provider in association with the information about the communication terminal of the user and the second identifier in the predetermined messaging application of the user, respectively.
A setting change request for changing the setting of the user's communication terminal, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of the user in which a predetermined messaging application is installed. A receiver for receiving from the server of the messaging application together with the second identifier of the user,
An instruction creating unit that creates a processing instruction that causes the setting changing application to execute a setting changing process according to the setting changing request;
A transmission unit for transmitting a message including the processing instruction to the communication terminal of the user based on information about the communication terminal of the user, which is specified from the first identifier associated with the second identifier of the user,
An information processing system including.

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