JP2019082905A - Information processor, information processing method and program - Google Patents

Abstract

To provide an information processor, an information processing method and a program which present appropriate waiting time to a user by performing appropriate turn waiting management in turn waiting of a shop.SOLUTION: An information processor manages a plurality of users standing in a queue waiting for its turn, and includes storage means, first management means, second management means and control means. The storage means stores turn waiting data for each of the plurality of users, a first list that manages turn waiting data corresponding to a user in a calling waiting state out of the plurality of users, and a second list that manages the turn waiting data corresponding to a user in an absent state out of the plurality of users. The first management means moves the turn waiting data from the first list to the second list. The second management means deletes the turn waiting data from the first list. The control means makes the first management means non-executable when the first management means is executed, and makes the first management means executable when the second management means is executed.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and a program that are applied to waiting for orders in a store.

  Users who use stores such as restaurants and facilities aiming to provide various other services (hereinafter referred to as stores etc.) are fully occupied at the time they visit the store In this case, it is necessary to wait in turn until the store becomes available.

  In recent years, a system has been developed to manage such a queue, and in this system, the management task of queue can be made efficient (for example, Patent Documents 1 and 2). Furthermore, there is disclosed a system for calculating the waiting time for the user to use the shop and notifying the user of the waiting time according to the usage of the service in the shop and the change in the waiting status (for example, patent) Literature 1).

Unexamined-Japanese-Patent No. 2003-271767 JP, 2017-004390, A

  In a general order waiting system, a numbered ticket having a call number etc. is issued to a user who is waiting for order, and the user is guided in the order of the call number at the store. Also, the approximate waiting time calculated based on the number of people waiting for the turn is presented to the user. If the user who received the call leaves the store and is temporarily absent, the user of the next call number will be guided, but in many cases, when the absent user returns to the store The user's convenience is improved by having them participate in the queue again. However, when the users who are temporarily absent concentrate, the number of users who are waiting for the queue temporarily increases and decreases greatly, and it becomes difficult to present the correct waiting time to other users.

  The present invention has been made in view of the above circumstances, and it is an object of the present invention to provide an information processing apparatus, an information processing method, and a program for presenting an appropriate waiting time to a user by performing an appropriate waiting management. .

  According to the embodiment of the present invention, the information processing apparatus manages a plurality of users who are queued in the order queue, and the order waiting data for each of the plurality of users and the call waiting state among the plurality of users A first list managing the waiting data corresponding to a certain user and a second list managing the waiting data corresponding to the user who is absent among the plurality of users are stored. Storage means, first management means for moving the waiting data from the first list to the second list, and second management means for deleting the waiting data from the first list; When the first managing means is executed, the first managing means is put into an unexecutable state, and when the second managing means is executed, the first managing means is put into an executable state. Control means.

  According to the present invention, the convenience of the user is improved by presenting an appropriate waiting time to the user based on the appropriate queue management in the store queue.

The block diagram showing an example of the information processing system concerning an embodiment. BRIEF DESCRIPTION OF THE DRAWINGS The conceptual diagram which shows an example of the information processing system which concerns on embodiment. The figure which shows an example of the data structure of the waiting data based on embodiment. The flowchart which shows an example of the update process of the status information which concerns on embodiment. The figure which shows an example of the call waiting screen which concerns on embodiment. The figure which shows an example of the absence screen which concerns on embodiment. The figure which shows an example of the guided screen which concerns on embodiment. The figure which shows an example of the canceled screen which concerns on embodiment. 7 is a flowchart showing an example of operation button control processing according to the embodiment. The figure which shows an example of the change of the state and waiting time of the order queue which concern on embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In this description, the same reference numerals are attached to the same parts throughout the drawings.

  In the present embodiment, the user refers to, for example, a person who has visited a store to use a service of a certain store, or a person who is waiting in turn to use a service of the store. In other words, the user is a customer of the store.

  In the present embodiment, the guidance indicates that, for example, a user who is waiting for a turn to use a service of a store receives a call from a store staff or the like and becomes ready to start using the service of the store.

  In the present embodiment, the waiting time refers to a time which is an indication of the time from when the user visits the store until the service can be provided. The waiting time is presented to the user in a display format such as "120 minutes remaining". The waiting time calculated in the present embodiment may not necessarily be the remaining time taken to provide the service. For example, the waiting time may be presented as a time obtained by adding the above-mentioned waiting time to the reception time or the like, that is, the scheduled time when the service can be provided. Further, in the present embodiment, when there is no need to wait for the turn, that is, when the waiting time is “0 minute”, it is treated as having “0 minute” waiting time.

  FIG. 1 is a block diagram showing an example of an information processing system 1 according to the present embodiment.

  FIG. 2 is a conceptual diagram showing an example of the information processing system 1 according to the present embodiment.

  The information processing system 1 includes a server device 2, a user terminal 4, and a shop terminal 6. The server device 2 and the user terminal 4, and the server device 2 and the shop terminal 6 are communicably connected to each other via the network N.

  The store terminal 6 is an information processing device installed in the store. The store staff and / or the user can transmit data, commands and the like to the server device 2 based on the screen data displayed on the store terminal 6. The shop terminal 6 can display the data on waiting for the turn received from the server device 2 on the display device provided in the shop terminal 6 via the network N.

  In one shop, two kinds of shop terminals 6 of the user terminal 6A of the use which a user operates, and the staff terminal 6B of the use which a store staff operates may be provided. The user can participate in the order queue by operating, for example, the touch panel of the user terminal 6A. In addition, the store staff operates the touch panel of the staff terminal 6B, for example, to manage the state of the users participating in the queue.

  The user terminal 4 is, for example, an information processing apparatus used by a user. The user terminal 4 receives screen data generated by the server device 2 via the network N using an application or a browser installed in the user terminal 4 and displays the screen data on the display of the user terminal 4 It is possible. In addition, the user can transmit data, an instruction, and the like to the server device 2 based on the screen data displayed on the user terminal 4. The user can, for example, operate the user terminal 4 to participate in the order queue or cancel the participation even if he is not in the store.

  The server device 2 communicates with the user terminal 4 and the shop terminal 6 by an application installed in the server device 2. The server device 2 updates and manages data related to the queue (hereinafter referred to as queued data) in accordance with the instruction of the user or store staff input to the user terminal 4 and the store terminal 6. If there are a plurality of stores, the waiting data is managed for each store.

  Further, the server device 2 creates a user interface for listing the above-mentioned queue data and displaying it on the staff terminal 6B, and controls the user interface.

  Hereinafter, the information processing system 1 will be described in detail.

  The server device 2 is, for example, an information processing device including a communication unit 21, a storage unit 22, and a control unit 23.

  The communication unit 21 connects the server device 2 to the network N by wired or wireless communication. The communication unit 21 controls transmission and reception of commands, addresses, data, signals and the like with the user terminal 4 and the shop terminal 6 via the network N. The network N is, for example, the Internet.

  The storage unit 22 configures a storage area by, for example, a hard disk, a solid state drive (SSD), a flash memory, or the like. The storage unit 22 stores various software or data. The various software includes an operating system (OS), a data management program, various application programs, and the like.

  The storage unit 22 stores, for example, queued data D and a program P for controlling the entire server device 2.

  The queued data D stores, for example, reception data R indicating the content of the queued queue and status information S indicating the queued queue state for each queued order. In addition, when the server apparatus 2 manages waiting for the turn of a plurality of stores, the waiting data D is managed separately for each store.

  The reception data R includes, for example, an identification number identifying the received waiting for the turn, user information of the user who received the waiting for the turn, and the like. The user information includes, for example, at least one or more data among a representative name, a gender, a contact address, a number of users, and a route (for example, the user terminal 4 and the shop terminal 6) for which waiting for order is received.

  In the status information S, the waiting status is recorded in real time. More specifically, the status information S indicates, for example, whether the waiting state of the waiting data D is a call waiting state, an absent state, a guided state, or a canceled state.

  The call waiting state is, for example, a state in which the user participates in the queue and is waiting for a call from a store.

  In the absence state, a user who is in a call waiting state is not guided because he was absent when the user received a call.

  The guided state is, for example, a state in which a user who is in a call waiting state is guided by a call and guided, and the waiting on a queue is finished.

  The canceled state is a state in which the store staff or the user himself has finished waiting for the turn by canceling the call waiting for the user.

  In addition, it is assumed that the user in the absent state can be guided again by the operation of the store staff or by returning to the call waiting state after a predetermined time has elapsed. In addition, the user in the absence state may be determined to have canceled without notice after a predetermined time has elapsed from the absence state, and may forcibly transition to the canceled state.

  Further, in the present embodiment, the server device 2 manages the state which may be guided among the states managed by the status information S as described above, that is, at least two types of states of the call waiting state and the absent state. Do. In other words, for example, the server apparatus 2 cancels the received data R and / or the status information S corresponding to the queued order ended by the guidance or the cancellation from the queued data D, thereby the above-mentioned guided state, canceled It is not necessary to manage the state.

  The control unit 23 executes various software (programs) to control the entire server device 2. The control unit 23 is, for example, a central processing unit (CPU), a micro processing unit (MPU), a digital signal processor (DSP), or the like.

  The control unit 23 is electrically connected to, for example, the communication unit 21 and the storage unit 22 by the internal bus B1, and controls various operations of each unit based on commands from each unit. The control unit 23 controls each unit based on the data input to the server device 2 or the calculation result of the data, and outputs a command or the like to each unit as necessary.

  The control unit 23 functions as, for example, the reception unit 231, the order management unit 233, and the UI management unit 237 by executing the program P stored in the storage unit 22, for example.

  The reception unit 231 receives a request for participation in the turn queue, which is performed via the user terminal 4 and / or the shop terminal 6. The reception unit 231 generates reception data R and status information S based on the participation request, and sets the status information S in a call waiting state. In addition, when the reception unit 231 receives a cancellation request for waiting for a turn regarding a user who has received a turn for waiting, for example, the reception unit 231 updates the status information S of the user included in the waiting data D to a canceled state. The setting and updating of the status information S may be performed by the order management unit 233.

  When the order management unit 233 receives various requests for updating the status information S, the order management unit 233 updates the status information S based on the requests. For example, when the head user of the turn queue is guided, the turn management unit 233 updates the status information S of the head user included in the turn queue data D to the guided state. For example, when the first user of the order queue is called and absent, the order management unit 233 updates the status information S of the first user included in the waiting data D to an absent state.

  Further, the order management unit 233 generates a list in which the order waiting data D is sorted according to the state included in the status information S. For example, the order management unit 233 is a call waiting list in which the status information S tabulates users in a call waiting state, an absence list in which users in an absent state are tabulated, and a guide in which users in a guided state are tabulated Generate a list, a canceled list that summarizes the users who are in a canceled state, etc. Each list mentioned above is preferably arranged based on the identification number contained in the respective reception data R, but may be arranged according to other criteria.

  For example, when the status information S of the waiting data D1 included in the waiting data D is in a call waiting state, if the status information S is updated to an absent state, the waiting data D1 is deleted from the call waiting list. , Will be registered in the absence list. That is, the waiting data D1 moves from the call waiting list to the absence list. The same applies to the case where the status information S is updated to another state.

  The UI management unit 237 generates display data including a user interface displayed by the user terminal 4 and the shop terminal 6 based on the request of various processing units included in the control unit 23, and the user terminal via the communication unit 21 The display data is transmitted to the terminal 4 and the shop terminal 6.

  The UI management unit 237 generates, for example, a user interface for displaying the various lists generated by the order management unit 233 as described above on the staff terminal 6B so that the store staff can visually recognize and operate them. More specifically, the UI management unit 237 displays a call waiting screen U1 for displaying a call waiting list, an absence screen U2 for displaying an absence list, a guided screen U3 for displaying a guided list, and cancellation. A canceled screen U4 or the like for displaying the completed list is generated. The UI management unit 237 causes the staff terminal 6B to display the generated various lists.

  The UI management unit 237 detects an operation performed on the user interface, and transmits the content of the operation and / or an instruction based on the operation to the reception unit 231, the order management unit 233, and the like.

  Further, the UI management unit 237 includes an operation button control unit 237A. The operation button control unit 237A mainly controls the state of the operation button capable of operating the status information S, which is displayed on the call waiting screen U1 and the absence screen U2 described above. The operation button, for example, updates a guide button V1 for updating the status information S to the guided state, an absence button V2 for updating the status information S to the absence state, and updates the status information S from the absence state to the call waiting state And a cancel button V4 for updating the status information S to a canceled state. Details of the process performed by the operation button control unit 237A will be described later with reference to FIG.

  The user terminal 4 may be, for example, a mobile terminal such as a smartphone, a tablet computer, or a notebook computer, or may be a stationary terminal such as a desktop computer.

  The user terminal 4 includes, for example, a communication unit 41, a storage unit 42, a control unit 43, an input unit 44, and a display unit 45.

  The communication unit 41 connects the user terminal 4 to the network N by wired or wireless communication. The communication unit 41 controls transmission and reception of commands, addresses, data, signals and the like with the server device 2 via the network N.

  Similar to the storage unit 22, the storage unit 42 configures a storage area of the user terminal 4.

  The control unit 43 executes various software (programs) similarly to the control unit 23 and controls the entire user terminal 4. The control unit 43 is electrically connected to the communication unit 41, the storage unit 42, the input unit 44, the display unit 45, and the internal bus B2, for example, and controls various operations of each unit based on commands from each unit. Do.

  The control unit 43 performs processing necessary for causing the user terminal 4 to function as a client of the server device 2. In the present embodiment, the server device 2 has, for example, a web server function, and the control unit 43 has, for example, a browser function. That is, the control unit 43 receives the display data generated by the UI management unit 237 of the server device 2 and displays the received display data on the display unit 45 using the browser, or the display data rewritten on the browser Is sent to the server device 2. The display data includes, for example, a user interface, data included in the waiting data D, and the like. The user of the user terminal 4 can confirm the display data received from the server device through the display unit 45. Furthermore, the user can rewrite the display data displayed on the display unit 45 via the input unit 44.

  The control unit 43 receives the latest display data from the UI management unit 237 of the server device 2 by transmitting an update request to the server device 2 via the communication unit 41, and based on the received display data. Refresh the browser display.

  The input unit 44 receives an input to the user terminal 4 as input data. The input unit 44 includes at least one of input devices such as a keyboard, a mouse, a touch panel, and a microphone. Further, the input unit 44 may include an imaging device such as a camera or a reading device.

  The display unit 45 outputs screen data and other data generated by an instruction of the control unit 43 in a format that can be viewed by the user of the user terminal 4. The display unit 45 is, for example, a display.

  In the present embodiment, when the user has been registered as a member in the server device 2, it may be possible to participate in the order queue via the user terminal 4. In this case, when the reception unit 231 of the server device 2 receives the queue waiting request via the user terminal 4, it is preferable to acquire member information (for example, a member name, a member number, etc.) of the user.

  Similarly to the user terminal 4, the shop terminal 6 includes a communication unit 61, a storage unit 62, a control unit 63, an input unit 64, and a display unit 65.

  The functions and configurations of the communication unit 61, the storage unit 62, the control unit 63, and the display unit 65 are equivalent to the roles of the communication unit 41, the storage unit 42, the control unit 43, and the display unit 45 of the user terminal 4.

  The input unit 64 receives an input to the shop terminal 6 as input data. In the present embodiment, the input unit 64 preferably includes, for example, a touch panel provided on a display. When the display on the display is touched, the input unit 64 detects the touched position on the touch panel, and outputs the position information to the control unit 63 as input data. The input unit 64 may include another input device. For example, the input unit 64 may be an input device such as a keyboard, a mouse, or a microphone. The input unit 64 may include, for example, an imaging device such as a camera or a reading device.

  The store terminal 6 may include, for example, a speaker for providing voice guidance to the user.

  Moreover, it is preferable that the shop terminal 6 be connected to the output device 8. The output device 8 is, for example, a printer. The output device 8 receives, for example, a command for issuing a reception slip from the user terminal 6A according to the user's operation, and outputs a reception slip indicating that the user has been waiting for the turn based on the command. . The output device 8 may be included in the shop terminal 6.

  In the present embodiment, the shop terminal 6 accepts the participation of the user in the turn queue regardless of whether the user is registered as a member. When the reception unit 231 of the server device 2 receives a turn-waiting request via the shop terminal 6, information necessary for specifying whether the user is a member (for example, member name, member number) Etc.) may be input by the user.

  FIG. 3 is a view showing an example of the data structure of the queued data D according to the present embodiment.

  The waiting data D includes the acceptance data R and the status information S as described above, and the acceptance data R and the status information S are linked and managed. In the example shown in FIG. 3, the storage unit 22 stores six order waiting data D1 to D6 in the order in which the order waiting is received. The reception data R includes the reception number (identification number), the number of persons, the registration time, the route for which the waiting for the order has been received, and the like.

  The waiting data D1 is waiting information indicating waiting for the user of the reception number "1", the number of people using the store is 3, and the time when the waiting data D1 is registered (registration time) Indicates that "registration time 1".

  The queue data D3 and D5 indicate that the route for which queue waiting has been received is "Web" and is reserved by the user terminal 4.

  Further, the status information S of the waiting data D1 is canceled, and the status information S of the waiting data D2 is guided. That is, the users of the reception numbers "1" and "2" have all finished waiting for their turn. Furthermore, the status information S of the waiting data D3 is absent. This indicates that the user of the reception number "3" was absent when receiving a call once.

  Although only the order waiting data D1 to D6 are shown as an example in FIG. 3, the order waiting data D stores all the reception data R and the status information S received by the reception unit 231. Further, the order waiting data D may be divided, for example, for each of the stator information S, and stored in the storage unit 22 in a list format or the like.

  Hereinafter, the update process of the status information S performed by the order management unit 233 and the call waiting screen U1 generated by the UI management unit 237, the absent screen U2, the guidance completed screen U3, and the cancellation are performed using FIGS. The details of the completed screen U4 will be described. The update process of the status information S is executed when an operation button displayed on the call waiting screen U1, the absent screen U2 or the like is pressed by the store staff or the like. Note that generation of various screens and pressing detection of the operation button are executed by the UI management unit 237. The update process of the status information S is executed by the order management unit 233.

  FIG. 4 is a flowchart showing an example of the process of updating the status information S according to the present embodiment.

  The store staff can freely select, for example, on the staff terminal 6B which screen (call waiting screen, absent screen, guided screen, canceled screen, etc.) is displayed on the staff terminal 6B. preferable. When the store staff makes the selection, a screen display instruction is transmitted from the staff terminal 6B to the server device 2.

  In step S101, the UI management unit 237 receives the screen display instruction, and determines the type of screen to be displayed.

  When the UI management unit 237 receives an instruction to display the call waiting screen U1, the UI managing unit 237 displays the call waiting screen U1 in step S102. Here, FIG. 5 is a diagram showing an example of the call waiting screen U1 according to the present embodiment.

  On the call waiting screen U1, a call waiting list is displayed in which the users whose status information S is in a call waiting state are summarized in order of identification number. In the example of FIG. 5, among the waiting data D shown in FIG. 3, the waiting data D4, D5 and D6 in which the status information S indicates the calling waiting state are displayed.

  The call waiting screen U1 includes, for example, identification buttons I, waiting times T, acceptance data R, and operation buttons (guidance button V1, absence button V2) for updating status information S of the waiting data for each order waiting data. Etc) is displayed. The waiting time T is calculated, for example, by multiplying a predetermined waiting time per set in order on the call waiting list. In FIG. 5, for example, since the waiting data D6 is the third on the call waiting list, the waiting time T of the waiting data D6 is calculated to be 21 minutes, assuming that the predetermined waiting time per set is seven minutes. .

  In step S103 in FIG. 4, the UI management unit 237 detects pressing of the operation button. When pressing of the guidance button V1 is detected, the order management unit 233 updates the status information S of the waiting data corresponding to the pressed guidance button V1 to the guided state in step S104. When pressing of the absence button V2 is detected, the order management unit 233 updates the status information S of the waiting data corresponding to the pressed absence button V2 to an absent state in step S105. When the operation button is not pressed, the update process of the status information S is not performed.

  When the status information S is updated and is in a state other than the call waiting state, the waiting data corresponding to the status information S is not displayed on the call waiting screen U1.

  In addition, on the call waiting screen U1, a cancel button V4 described later may be displayed for each of the order waiting data. By pressing the cancel button V4, the store staff can perform the cancel operation without passing through the absent screen U2.

  When the UI management unit 237 receives an instruction to display the absence screen U2, the UI management unit 237 displays the absence screen U2 in step S106. Here, FIG. 6 is a view showing an example of the absent screen U2 according to the present embodiment.

  On the absence screen U2, an absence list is displayed in which users whose status information S is absent are added up in order of identification number. In the example of FIG. 5, among the waiting data D shown in FIG. 3, the waiting data D3 in which the status information S indicates an absent state is displayed.

  In the absence screen U2, for example, identification numbers I, acceptance data R, and operation buttons (a return button V3, a cancel button V4, etc.) for updating the status information S of the waiting data are displayed for each waiting data. Ru.

  In step S107 in FIG. 4, the UI management unit 237 detects pressing of the operation button. When pressing of the return button V3 is detected, the order management unit 233 updates the status information S of the waiting data corresponding to the pressed back button V3 to a call waiting state in step S108. When pressing of the cancel button V4 is detected, the order management unit 233 updates the status information S of the queue data corresponding to the pressed cancel button V4 to a canceled state in step S109. When the operation button is not pressed, the update process of the status information S is not performed.

  As in the case of the call waiting screen U1, when the status information S is updated and is in a state other than the absent state, the waiting data corresponding to the status information S is not displayed on the absent screen U2.

  Further, on the absence screen U2, the guidance button V1 may be displayed for each of the waiting data. By pressing the guidance button V1, the store staff can perform guidance operation without passing through the call waiting screen U1.

  When the UI management unit 237 receives an instruction to display the guidance completed screen U3, the UI management unit 237 displays the guidance completed screen U3 in step S110. Here, FIG. 7 is a diagram showing an example of the guided screen U3 according to the present embodiment.

  On the guided screen U3, a guided list is displayed in which the users whose status information S is in the guided state are added up in order of identification number. In the example of FIG. 5, among the waiting data D shown in FIG. 3, the waiting data D2 in which the status information S indicates a guidance completed state is displayed.

  For example, the identification number I, the acceptance data R, and the like are displayed on the guidance completed screen U3 for each of the waiting data.

  When the UI management unit 237 receives an instruction to display the canceled screen U4, the UI management unit 237 displays the canceled screen U4 in step S111. Here, FIG. 8 is a diagram showing an example of the canceled screen U4 according to the present embodiment.

  The canceled screen U4 displays a canceled list in which the users whose status information S is in the canceled state are totaled in order of identification number. In the example of FIG. 5, among the waiting data D shown in FIG. 3, the waiting data D1 whose status information S indicates a canceled state is displayed.

  For example, an identification number I, acceptance data R, and the like are displayed on the canceled screen U4 for each of the queue data.

  The status information S may be changed by pressing other than the above-described operation buttons. For example, the order management unit 233 may change the status information S to a canceled state by determining that cancellation without permission has occurred when the status information S is absent and a predetermined time has elapsed.

  FIG. 9 is a flowchart showing an example of the operation button control process according to the present embodiment. More specifically, FIG. 9 shows a process in which the operation button control unit 237A mainly causes the absence button V2 to change state (enable or disable) when the store staff H presses the various operation buttons.

  In the present embodiment, the waiting time T is calculated based on the number of sets registered in the call waiting list as described above, and this waiting time T is presented to the shop user. When the user who received the call is absent, the store staff H presses the absence button V2 on the call waiting screen U1, and the waiting data corresponding to the user is moved to the absence list. As a result, the waiting time T decreases by the time corresponding to the number of sets reduced from the call waiting list.

  In addition, when the user registered in the absence list returns to the store, the store staff H presses the return button V3 on the absence screen U2 to re-select the queue data corresponding to the user. Return to the call waiting list. As a result, the waiting time T is increased by the time corresponding to the number of sets returned to the call waiting list.

  Here, when the users who have received the call but are absent continue, the waiting time T is greatly reduced because the movement from the call waiting list to the absent list is continued. When the waiting time T suddenly decreases, the user who has left the store with the waiting time T as a guide can not follow the decreased waiting time T in many cases and can not return to the shop immediately, so it is not received It becomes. Due to this repetition, the number of absent users increases in cascade, and the waiting time T further decreases. Also, a user who has left the store temporarily in this way often returns to the store later. For this reason, the waiting time T is greatly increased as the users return to the store one after another and the movement from the absence list to the call waiting list continues.

  Under the circumstances as described above, that is, when the movement of waiting data is frequently performed between the call waiting list and the absence list, there is a problem that the waiting time T greatly increases and decreases. For example, when the notification that the calling time is approaching from the server device 2 to the user terminal 4 when the waiting time T falls below a predetermined time, the waiting time T increases largely after the notification. , The significance of the notification will be lost.

  On the other hand, managing the queuing using the paging list and the absence list is more efficient than, for example, managing the queuing using only the paging list. More specifically, the order management unit 233 can manage only users who are likely to be called by omitting from the call waiting list those users who are not present at the time of the call and do not return to the store later. In other words, the order management unit 233 may leave the order waiting data of the user who is temporarily absent in the call waiting list, and move the user's order waiting data to be canceled later to the absence list. However, it is difficult to predict whether the user will return to the store later.

  Therefore, in the present embodiment, a restriction is provided so that frequent movement of waiting data does not occur between the call waiting list and the absence list. More specifically, operation button control unit 237A sets a period during which absence button V2 can not be pressed (is invalidated) under a predetermined condition described below, and from the call waiting list to the absence list Restrict migration of pending data to

  In step S301, the store staff H checks whether a vacant seat has occurred. If no vacancies have occurred, check for vacancies repeatedly. If a vacant seat has occurred, the process proceeds to step S302.

  In step S302, the shop staff H confirms the call waiting screen U1 of the staff terminal 6B, and calls the user to be called.

  In step S303, the shop staff H determines whether the user called in step S302 is absent. When the store staff H determines that the user is not present, the store staff H presses the absence button V2 of the queue data corresponding to the user included in the call queue screen U1, and the process proceeds to step S304. On the other hand, when the store staff H determines that the user is not absent, the store staff H presses the guidance button V1 of the waiting data corresponding to the user, and the process proceeds to step S308.

  In step S304, operation button control unit 237A confirms the state of absent button V2 (whether it is valid or invalid). If the absence button V2 is valid, that is, if the absence button V2 can be pressed by the store staff H, the process proceeds to step S305. If the absence button V2 is invalid, that is, if the absence button V2 is in a state in which the store staff H can not press it, the process proceeds to step S307.

  In step S305, the operation button control unit 237A causes the order management unit 233 to execute control of pressing the absent button V2 (see step S105 in FIG. 4).

  In step S306, operation button control unit 237A invalidates absent button V2.

  In step S307, the store staff H confirms the call waiting screen U1 of the staff terminal 6B, and calls the user who waits for the next turn. Thereafter, the process returns to step S301.

  In step S308, the operation button control unit 237A causes the order management unit 233 to perform control of pressing the guidance button V1 (see step S104 in FIG. 4).

  In step S309, operation button control unit 237A enables absence button V2 when absence button V2 is disabled.

  In step S310, the store staff H guides the user corresponding to the pressed guidance button V1. Thereafter, the process returns to step S301.

  As described above, when the absence button V2 is pressed once, the operation button control unit 237A deactivates the absence button V2 until the guidance button V1 is next pressed. As a result, for example, even when a user who has received a call but is absent continues, the absence button V2 is not continuously pressed, so that frequent waiting is performed between the call waiting list and the absence list. No data movement will occur.

  In the present embodiment, in addition to the timing when the guidance button V1 is pressed as described above, it is preferable to validate the absence button V2 also at the timing when the return button V3 is pressed on the absence screen U2.

  Further, in the flowchart shown in FIG. 9, the processing described as being performed by the store staff H may be performed automatically or mechanically by the server device 2 and / or another information processing device.

  For example, in step S301, the information processing apparatus provided in the store checks the availability of the inside of the store with the in-store information obtained from a camera, a sensor, another information processing apparatus, etc. The number of seats, the number of remaining seats, etc. may be notified to the server device 2. More specifically, in-store information obtained from another information processing apparatus is, for example, information on accounting obtained from an information processing apparatus (for example, a tablet type terminal) used at the time of POS or ordering, information on last order , Bashing information (information on tidying up of the seat, information indicating whether or not guidance is possible), and the like. In this case, in step S302, the server device 2 may call the user based on the number of remaining seats obtained in step S301. More specifically, for example, the server device 2 may transmit a call instruction of the user to the staff terminal 6B, and the staff terminal 6B receiving the instruction may announce to the user using a speaker.

  Furthermore, in step S303, the server device 2 may determine, for example, whether or not the called user responds within a predetermined time, that is, whether or not the user is absent. If it is determined that the user is absent, the server device 2 calls the next user (corresponding to step S307) using the staff terminal 6B as in the case of step S302, for example. If it is determined that the user is not absent, a guidance announcement (corresponding to step S310) may be performed similarly using the staff terminal 6B.

  FIG. 10 is a diagram showing an example of the change of the state of the queue and the waiting time according to the present embodiment. In FIG. 10, it is assumed that the users E1 to E5 have joined the queue, and the states of the call waiting list, the absence list, the guided list, and the absence button V2 on the call waiting screen U1 in each state are shown. The state of the absence button V2 changes in accordance with the process of the operation button control unit 237A shown in FIG.

  State S501 indicates the initial state of the order queue. In state S501, it is assumed that one vacant seat has been generated, and the users E1, E2, and E3 are out of the store. In this case, five pairs of users (users E1 to E5) are registered in the call waiting list, and the absence list and the guided list are empty. In the initial state, it is assumed that the absence button is valid.

  The parenthesized user in the call waiting list of FIG. 10 indicates that the user is out. Also, in the following, the predetermined waiting time per set is 6 minutes. That is, the waiting time T in the state S501 is calculated to be 30 minutes.

  In state S502, since one vacant seat is generated in state S501, the store staff H calls the user. The store staff H calls the user E1 registered at the top of the call waiting list. Since the called user E1 is absent, the store staff H presses the absence button V2 corresponding to the user E1. As a result, the user E1 is registered in the absence list, and the absence button is invalidated. In addition, since the call waiting list is reduced to four, the waiting time T in the state S502 is 24 minutes.

  In the state S503, the shop staff H confirms the call waiting list, and calls the user E2 in the next order. Although the called user E2 is absent, the store staff H does nothing because the absent button V2 is invalid. Therefore, the waiting time T does not change from the state S502.

  In the state S504, the shop staff H confirms the call waiting list and calls the user E3 in the next order. Although the called user E3 is absent, the store staff H does nothing because the absent button V2 is invalid. Therefore, the waiting time T does not change from the state S502 and the state S503.

  In the state S505, the store staff H confirms the call waiting list, and calls the user E3 in the next order. The store staff H presses the guide button V1 corresponding to the user E4. As a result, the user E1 is registered in the guided list, and the absence button becomes valid. In addition, since the call waiting list is reduced to three, the waiting time T in the state S505 is 18 minutes.

  In the state S506, since the users E1, E2 and E3 outside the house have returned to the store, the store staff H presses the return button V3 corresponding to the user E1. As a result, the user E1 call waiting list registered in the absence list is registered. As a result, since the call waiting list increases to four, the waiting time T in the state S506 is 24 minutes.

  When the user who has received a call but is absent as in the above-mentioned users E1, E2 and E3 continues and returns to the store later, the waiting time T is 18 minutes (state S505) to 24 minutes (state S506) To increase. That is, the waiting time T is increased by only one set.

  On the other hand, changes in the state of the order queue and the waiting time when the absent button V2 is always in the enabled state will be described. In the states S501 to S504, since the absent button V2 is always in the valid state, all the users E1, E2, and E3 are registered in the absent list. As a result, in the state S505, since the call waiting list is only the user E5, the waiting time T is 6 minutes. Furthermore, when the users E1, E2 and E3 who are out in the state go back to the store in the state S506, the call waiting list is displayed by pressing the return button V3 corresponding to each of the users E1, E2 and E3. The waiting time T is 24 minutes since the users E1, E2, E3 and E5 are used. Therefore, the waiting time T increases from 6 minutes (state S505) to 24 minutes (state S506). That is, the waiting time T increases by three sets.

  Therefore, as described above, the change of the waiting time T can be significantly suppressed by disabling the state of the absent button V2 until the guidance button V1 is pressed after the absent button V2 is pressed.

  In the present embodiment described above, the server device 2 manages users who participate in the order queue by dividing them into a call waiting list and an absence list. A guidance button V1 and an absence button V2 are arranged on the call waiting list. When the absent button V2 is pressed, the operation button control unit 237A of the server device 2 deactivates the absent button V2, and when the guidance button V1 is pressed, the absent button V2 is activated. As a result, for example, when a user who has received a call but is absent continues, the absence button V2 is not continuously pressed, so frequent movement of waiting data to the absence list does not occur. Also, when the user who is absent returns to the store, frequent movement of waiting data from the absence list to the call waiting list does not occur. That is, the server apparatus 2 can prevent a drastic change of the waiting time T by not moving the waiting data of the user who is absent at the time of calling but is likely to return to the store in the future to the absent list. User convenience improves.

  Furthermore, when the operation button control unit 237A validates the absence button V2 when the guidance button V1 is pressed, for example, a user who has been absent for a long time is gradually registered in the absence list. Therefore, the server device 2 can manage, in the absence list, the waiting data of the user who is absent at the time of the call and is likely to cancel in the future. Thereby, the server apparatus 2 can manage the user more efficiently using the absence list.

  In this embodiment, when the user who is absent returns to the store and the waiting data corresponding to the user is returned from the absence list to the call waiting list, the absence button V2 is activated. Therefore, for example, even when the absence button V2 is pressed immediately thereafter, the number of waiting data registered in the absence list and the call waiting list can be kept constant. As a result, since the server apparatus 2 can prevent a significant change in the waiting time T, the convenience of the user is improved.

  In the present embodiment, each operation button (guidance button V1, absent button V2, return button V3, cancel button V4) has been described as a button displayed on the screen, but each operation button is operated by a user interface other than the above. The same function may be realized. More specifically, a special operation such as touch, flick, or swipe is executed on the touch panel of the shop terminal 6, or the shop terminal 6 receives an audio input for operating the operation button, etc. Thus, commands, data, and the like equivalent to those in the case where each operation button is operated may be transmitted from the shop terminal 6 to the server device 2.

  As mentioned above, although this invention was demonstrated using this embodiment, this invention is not limited to said each embodiment, In an implementation phase, a component is changed and embodied in the range which does not deviate from the summary. it can. In addition, various inventions can be formed by appropriate combinations of a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

1 ... information processing system, 2 ... server device, 4 ... user terminal, 6 ... terminal for store, 8 ... output device, 21, 41, 61 ... communication unit, 22, 42, 62 ... storage unit, 23, 43, 63 ... control unit, 44, 64 ... input unit, 45, 65 ... display unit, 231 ... reception unit, 233 ... order management unit, 237 ... UI management unit, 237 A ... operation button control unit, B1, B2, B3 ... internal bus , D: order waiting data, N: network, P: program, R: reception data, S: status information.

Claims (5)

An information processing apparatus for managing a plurality of users lined up in a queue
A first list for managing the waiting data corresponding to the users waiting for calling among the plurality of users, and the absence among the plurality of users Storage means for storing a second list for managing the waiting data corresponding to the user who is in a state;
First managing means for moving the waiting data from the first list to the second list;
Second managing means for deleting the queued data from the first list;
When the first managing means is executed, the first managing means is put into an unexecutable state, and when the second managing means is executed, the first managing means is put into an executable state. Control means,
An information processing apparatus comprising: The information processing apparatus further comprises third management means for moving waiting data from the second list to the first list;
The information processing apparatus according to claim 1, wherein the control unit enables the first management unit in an executable state when the third management unit is executed. The order waiting data indicates state information indicating whether the user corresponding to the order waiting data is the call waiting state, the absent state, or the call waiting state or any other state that is not the absent state. Including
The first management means moves the waiting data from the first list to the second list by updating the status information from the call waiting state to the absent state.
The second management means deletes the waiting data from the first list by updating the state information from the call waiting state to the other state. The information processing apparatus according to 2. An information processing method executed by an information processing apparatus that manages a plurality of users lined up in a queue.
A first list for managing turn-waiting data for each of the plurality of users, a turn-on data corresponding to a user who is in a call waiting state among the plurality of users, and an absence state among the plurality of users Storing a second list that manages queued data corresponding to the user who is
When the first managing means for moving the queued data from the first list to the second list is executed, the first managing means can not be executed;
When the second management means for deleting the queued data from the first list is executed, the first management means is made executable.
Information processing method comprising. A program executed by a computer of an information processing apparatus that manages a plurality of users lined up in a queue.
The computer,
A first list for managing turn-waiting data for each of the plurality of users, a turn-on data corresponding to a user waiting for a call among the plurality of users, and an absence state among the plurality of users Storage means for storing a second list that manages queued data corresponding to the user who is
First managing means for moving waiting data from the first list to the second list;
A second management means for deleting queued data from the first list;
When the first managing means is executed, the first managing means is put into an unexecutable state, and when the second managing means is executed, the first managing means is put into an executable state. Control means,
Program to make it work.

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