JP2013206314A - Web server, system and method for controlling synchronization of session - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a Web server, system and method for preventing a third person from impersonating the other party, and for establishing a session by a simple operation by simultaneously establishing Web session and speech session between the communication terminals of users.SOLUTION: A Web server 10 receives speech request information from a first communication terminal 50, and generates key information for synchronization, and makes a DB 31 for user information management store the key information for synchronization and the Web page of the first communication terminal 50 in association with a first user ID, and transmits speech request information as well as key information for synchronization to a speech server 40. The Web server 10 receives, from a second communication terminal 60 whose speech with the first communication terminal 50 is started by the speech server 40, and which has received the key information for synchronization from the speech server 40, Web page request information as well as the key information for synchronization, and acquires a Web page corresponding to the key information for synchronization by using the received key information for synchronization, and transmits it to the second communication terminal 60.

Description

  The present invention relates to a Web server, system, and method for controlling session synchronization.

  Conventionally, a browser synchronization technique for remotely controlling a Web browser is known. When this browser synchronization technology is used, for example, the operator's terminal is operated by operating the operator's terminal between the operator and the user, so that a user who cannot use the information technology can see the same display as the operator. Can teach.

  As such a synchronization technique, Patent Document 1 that discloses a technique for controlling an operation of a Web page distributed from a Web server between terminals is known. In the browser synchronization technology described in Patent Document 1, the control-side terminal acquires a control UI (User Interface) page including a synchronization control script to be transmitted to a synchronization control server for controlling the synchronization of event information, The controlled terminal acquires a controlled UI page including a synchronization control script that reflects the event information received from the synchronization control server on the page. When the control side terminal generates an event such as a page transition on the browser, the synchronization information script of the control UI page transmits the event information to the synchronization control script of the controlled UI page via the synchronization control server. Realize browser synchronization.

JP 2012-14635 A

  However, with the technology of Patent Document 1, it is impossible to prevent a third party from impersonating the other party by accessing the same URL (Uniform Resource Locator) (for example, a conference room) as the user. Further, when an access destination is communicated to a call partner, it is necessary to input a URL or the like by verbal or message tools, and the operation is complicated.

  Therefore, by simultaneously establishing a Web session and a call session between user communication terminals, it is possible to prevent a third party from impersonating the other party and to establish a session with an easy operation. A server is sought.

  The present invention prevents a third party from impersonating the other party and establishes a session with an easy operation by simultaneously establishing a Web session and a call session between user communication terminals. It is an object of the present invention to provide a Web server, a system, and a method capable of performing the above.

  Specifically, the following solutions are provided.

  (1) A web session between a first communication terminal of a first user and a second communication terminal of a second user that implement a web browser, and the first communication terminal and the second communication terminal via a call server A call server for controlling a call session between the first communication terminal, the call request information for making a call with the second communication terminal, and a synchronization key information that is a unique random value. A synchronization key information generating unit that generates and stores the synchronization key information and the web page of the first communication terminal in a user information management storage unit in association with the identification information of the first user; Call request transmitting means for transmitting the call request information to the call server together with the synchronization key information generated by the key information generating means, and the first communication terminal by the call server A second Web page request receiving means for receiving Web page request information together with the synchronization key information from the second communication terminal that has started the call and received the synchronization key information from the call server; and the second Web page User acquisition means for acquiring identification information of the first user corresponding to the synchronization key information from the user information management storage means using the synchronization key information received by the request reception means; and the user A Web server comprising: a second Web page transmitting unit that acquires the Web page associated with the identification information of the first user acquired by the acquiring unit, and transmits the acquired Web page to the second communication terminal. .

  That is, the Web server according to the present invention receives call request information for making a call with the second communication terminal from the first communication terminal, generates synchronization key information that is a unique random value, and In association with the identification information, the synchronization key information and the web page of the first communication terminal are stored in the user information management storage means. Then, together with the synchronization key information, the call request information is transmitted to the call server, the call server starts the call with the first communication terminal, and the second communication terminal receives the synchronization key information from the call server. The web page request information is received together with the key information, the web page corresponding to the synchronization key information is obtained from the user information management storage means using the received synchronization key information, and the obtained web page is transmitted to the second communication. Send to the terminal.

  Therefore, the Web server according to the present invention uses the synchronization key information that a third party impersonates the other party in simultaneously establishing a Web session and a call session between user communication terminals. The Web session and the call session can be established at the same time by an easy operation of simply causing the user to perform a call request operation.

  (2) Second information stored in the user information management storage means in association with the identification information of the second user of the second communication terminal to the identification information of the first user acquired by the user acquisition means. In response to a web page request from the first communication terminal or the second communication terminal, a user information storage control unit, a communication terminal that requested a web page, and a communication terminal that requested a web page in the user information management storage unit The web server according to (1), further comprising: a web page synchronization unit that transmits the same web page to a communication terminal associated with.

  Therefore, the Web server according to (2) can continue the established Web session and call session with an easy operation.

  (3) The call request transmission means establishes a secure communication path with the call server, and transmits the call request information together with the synchronization key information to the call server. Web server as described in 2).

  Therefore, the Web server according to (3) can reliably prevent a third party from impersonating the other party by transmitting the synchronization key information via a secure communication path.

  (4) A session synchronization control system including a web server, a call server, and a first communication terminal of a first user and a second communication terminal of a second user that implement a web browser, wherein the first communication terminal Log in to the web server, display a first web page including call means for requesting a call by the web browser, accept an operation on the displayed call means, and make a call with the second communication terminal. Call request means for transmitting call request information for requesting to the Web server, wherein the Web server receives login information including identification information of the first user from the first communication terminal. And based on the login information received by the login receiving means, the first Web page including the calling means is User information management by associating the first Web page transmitting means to be transmitted to one communication terminal and the first Web page transmitted by the first Web page transmitting means with the identification information of the first user included in the login information First user information storage control means to be stored in the storage means, receiving the call request information from the first communication terminal, generating synchronization key information which is a unique random value, and identifying the first user The synchronization key information generating means for storing in the user information management storage means in association with the communication server and establishing a secure communication path between the call server and the synchronization key information generating means Call request transmission means for transmitting the call request information to the call server together with synchronization key information, and the call server includes the Web Call request receiving means for receiving the call request information together with the synchronization key information from a server, and based on the call request information received by the call request receiving means, the first communication terminal and the second communication terminal, And a synchronization information transmitting means for establishing a secure communication path with the second communication terminal and transmitting the Web server information and the synchronization key information to the second communication terminal. The second communication terminal includes synchronization information receiving means for receiving the Web server information and the synchronization key information from the call server, and information on the Web server received by the synchronization information receiving means. Second web page request information for requesting a second web page based on the received synchronization key information is transmitted to the web server. Web page request transmission means, wherein the Web server receives second Web page request information together with the synchronization key information from the second communication terminal, and receives the second Web page request. User acquisition means for acquiring identification information of the first user corresponding to the synchronization key information from the user information management storage means using the synchronization key information received by the means, and the user acquisition means A second Web page transmitting unit that acquires the first Web page associated with the identification information of the first user acquired by the step, and transmits the acquired first Web page to the second communication terminal; and the user acquiring unit The identification information of the second user of the second communication terminal corresponds to the identification information of the first user acquired by Only in further and a second user information storage control means for storing in the user information managing storage means, the session synchronization control system.

  According to the configuration of (4), in the session synchronization control system according to the present invention, the Web server receives a call request with the second communication terminal from the first communication terminal displaying the first Web page, and performs synchronization. Key information is generated, a secure communication path is established, a call request is transmitted to the call server together with the generated synchronization key information, and the first Web page and synchronization are associated with the first user identification information of the first communication terminal The key information is stored in the user information management storage means. The call server starts a call between the first communication terminal and the second communication terminal, establishes a secure communication path, and transmits Web server information and synchronization key information to the second communication terminal. The second communication terminal transmits a Web page request to the Web server together with the synchronization key information based on the Web server information. Then, the Web server transmits the first Web page associated with the first user identification information of the first communication terminal corresponding to the received synchronization key information to the second communication terminal.

That is, the session synchronization control system generates synchronization key information by a call request from the first communication terminal displaying the first Web page, and call request information together with the synchronization key information generated through the secure communication path. To the call server to start a call with the second communication terminal, receive the Web page request together with the synchronization key information transmitted from the call server to the second communication terminal via the secure communication path, 2 Send the first web page to the communication terminal.
Therefore, the session synchronization control system prevents the third party from impersonating the other party by using the synchronization key information in establishing the web session and the call session at the same time between the user communication terminals. At the same time, the Web session and the call session can be established at the same time with an easy operation of simply allowing the user to perform a call request operation.

  (5) In response to a web page request from the first communication terminal or the second communication terminal, the communication terminal that requested the web page and the user information management storage unit are associated with the communication terminal that requested the web page. The session synchronization control system according to (4), further comprising Web page synchronization means for transmitting the same Web page to the communication terminal.

  Therefore, the session synchronization control system according to (5) can continue the established Web session and call session with an easy operation.

  (6) The session synchronization control method executed in the session synchronization control system according to (4), wherein the call request unit logs into the Web server, and the login reception unit includes the first communication. A login reception step for receiving login information including identification information of the first user from a terminal, and the first Web page transmission means includes the call means based on the login information received in the login reception step. A first Web page transmission step of transmitting the first Web page to the first communication terminal; A user information tube is associated with the identification information of the first user included. First user information storage control step to be stored in the storage means, and the call request means displays a first web page including a call means for requesting a call by the web browser, and an operation for the displayed call means And a call request step for transmitting call request information for requesting a call with the second communication terminal to the Web server, and the synchronization key information generating means receives the call request from the first communication terminal. A synchronization key information generation step of receiving information, generating synchronization key information that is a unique random value, and storing it in the user information management storage means in association with the identification information of the first user; The request transmission means establishes a secure communication path with the call server, and is generated by the synchronization key information generation step. A call request transmitting step for transmitting the call request information to the call server together with the synchronization key information, and a call request for the call request receiving means to receive the call request information together with the synchronization key information from the Web server. The receiving step and the synchronization information transmitting means start a call between the first communication terminal and the second communication terminal based on the call request information received by the call request receiving step, and the second A synchronization information transmitting step of establishing a secure communication path with the communication terminal and transmitting the Web server information and the synchronization key information to the second communication terminal; and the synchronization information receiving means includes the call A synchronization information receiving step for receiving the Web server information and the synchronization key information from a server; and the second Web page request transmitting means. Second Web page request information for requesting a second Web page based on the Web server information received in the synchronization information receiving step is transmitted to the Web server together with the received synchronization key information. A page request transmitting step; a second Web page request receiving step in which the second Web page request receiving unit receives the second Web page request information together with the synchronization key information from the second communication terminal; and the user acquiring unit, User acquisition step of acquiring identification information of the first user corresponding to the synchronization key information from the user information management storage means using the synchronization key information received in the second Web page request reception step. And the second Web page transmitting means performs the user acquisition step. A second Web page transmitting step of acquiring the first Web page associated with the acquired identification information of the first user and transmitting the acquired first Web page to the second communication terminal; User information storage control means associates the identification information of the second user of the second communication terminal with the identification information of the first user acquired by the user acquisition step, and stores the identification information of the second user in the user information management storage means. And a second user information storage control step for storing the session synchronization control method.

  Therefore, in the session synchronization control method according to (6), the synchronization key information indicates that a third party impersonates the other party in simultaneously establishing a Web session and a call session between user communication terminals. The Web session and the call session can be established at the same time by an easy operation of simply causing the user to perform a call request operation.

According to the present invention, by simultaneously establishing a web session and a call session between user communication terminals, it is possible to prevent a third party from impersonating the other party and to establish a session with an easy operation. can do.
Furthermore, the present invention can be used for user support at a call center. For example, when the user does not know the operation or view of the Web page, when the operator is inquired on the Web page, synchronization of the browser screen on the terminal starts simultaneously with the start of the call with the operator, and the terminal screen It is possible to actually confirm the contents of the explanation.

It is a figure which shows the structure of the session synchronous control system which concerns on one Embodiment of this invention, and the process step between each structure. It is a figure which shows the structure of the web server of the session synchronous control system which concerns on one Embodiment of this invention. It is a figure which shows the structure of the telephone call server of the session synchronous control system which concerns on one Embodiment of this invention, and the structure of a communication terminal. It is a figure which shows the example of DB for user information management which concerns on one Embodiment of this invention. It is a sequence diagram which shows the processing content with the web server in the session synchronous control system which concerns on one Embodiment of this invention, a telephone call server, a 1st communication terminal, and a 2nd communication terminal. It is a figure which shows the example of a synchronization with the web session and telephone call session of a communication terminal in the session synchronous control system which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a configuration of a session synchronization control system 1 according to an embodiment of the present invention and processing steps between the configurations. The session synchronization control system 1 includes a Web server 10, a call server 40, and a first communication terminal 50 of a first user and a second communication terminal 60 of a second user that implement a Web browser.

In processing step S <b> 1 from the first communication terminal 50 to the Web server 10, the Web server 10 receives login information from the first communication terminal 50.
Next, in processing step S <b> 2 from the Web server 10 to the first communication terminal 50, the Web server 10 transmits a first Web page to the first communication terminal 50.
Next, in processing step S3 from the first communication terminal 50 to the Web server 10, the Web server 10 receives a call request from the first communication terminal 50, and generates synchronization key information that is a unique random numerical value.
Next, in processing step S 4 from the Web server 10 to the call server 40, the Web server 10 transmits a call request to the call server 40 together with the synchronization key information to the call server 40 via the secure communication path 71.
Next, in processing step S5 from the call server 40 to the first communication terminal 50, the call server 40 causes the first communication terminal 50 to start a call with the second communication terminal 60.
Next, in processing step S6 from the call server 40 to the second communication terminal 60, the call server 40 causes the second communication terminal 60 to start a call with the first communication terminal 50, and for information and synchronization of the Web server 10 The key information is transmitted to the second communication terminal 60 via the secure communication path 72.
Next, in processing step S7 from the second communication terminal 60 to the Web server 10, the Web server 10 receives a Web page request from the second communication terminal 60 that has received the synchronization key information.
Next, in processing step S <b> 8 from the Web server 10 to the second communication terminal 60, the Web server 10 transmits the same first Web page as the first communication terminal 50 to the second communication terminal 60 based on the synchronization key information. To do.
The session synchronization control system 1 executes processing steps S1 to S8 in order, and synchronizes a Web session and a call session between the first communication terminal 50 and the second communication terminal 60 via a secure communication path. Established by sending information to prevent third party impersonation. In addition, the session synchronization control system 1 establishes the call session and the Web session by synchronizing with a simple operation of requesting a call from the first communication terminal 50.

  FIG. 2 is a diagram showing a configuration of the Web server 10 of the session synchronization control system 1 according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of the user information management DB 31 according to an embodiment of the present invention. The Web server 10 includes a login reception unit 11, a first Web page transmission unit 12, a first user information storage control unit 13, a synchronization key information generation unit 14, a call request transmission unit 15, and a second Web page request reception. Unit 16, user acquisition unit 17, second Web page transmission unit 18, second user information storage control unit 19, Web page synchronization unit 20, and user information management DB 31 (database).

  FIG. 3 is a diagram showing the configuration of the call server 40 and the configuration of the communication terminal of the session synchronization control system 1 according to an embodiment of the present invention. The call server 40 includes a call request receiving unit 41 and a synchronization information transmitting unit 42. The first communication terminal 50 includes a call request unit 51. The second communication terminal 60 includes a synchronization information reception unit 61 and a second Web page request transmission unit 62. Hereinafter, each part will be described in detail.

  The first communication terminal 50 includes a web browser and includes a call request unit 51. The call request unit 51 of the first communication terminal 50 logs into the Web server 10 and displays and displays the first Web page including a call means (for example, a call request button) for requesting a call using the Web browser. An operation for a call means (for example, a call request button) is accepted, and call request information for requesting a call with the second communication terminal 60 is transmitted to the Web server 10.

Specifically, the first communication terminal 50 receives the selection of the web page and the input of login information from the first user, and transmits the user ID and password that are the accepted login information to the web server 10. The login information transmitted from the first communication terminal 50 to the Web server 10 may not have a password if there is identification information such as a user ID that can identify the user.
Next, the first communication terminal 50 displays a web page including call means (for example, a call request button) received from the web server 10 by the web browser. And the 1st communication terminal 50 receives operation (for example, clicking a call request button etc.) which requests a call from the 1st user. In an operation for requesting a call, a second communication terminal 60 (for example, a user ID of a second user of the second communication terminal 60 or a specific partner such as an operator) can be designated as a call partner. The first communication terminal 50 transmits call request information including information related to the call partner to the Web server 10.

  The login receiving unit 11 of the Web server 10 receives login information including identification information of the first user from the first communication terminal 50. Specifically, the login receiving unit 11 receives the first user's user ID and the like from the first communication terminal 50.

  The first web page transmission unit 12 of the web server 10 transmits a first web page including call means (for example, a call request button) to the first communication terminal 50 based on the login information received by the login reception unit 11. . Specifically, the first Web page transmission unit 12 performs user confirmation using user management information or the like based on the received user ID of the first user. The user is confirmed by the user confirmation, and the information of the first communication terminal 50 associated with the user ID is acquired, and the first Web page transmission unit 12 displays the first Web page including a call means (for example, a call request button). Transmit to the first communication terminal 50.

  The first user information storage control unit 13 of the Web server 10 stores the first Web page transmitted by the first Web page transmission unit 12 in the user information management DB 31 in association with the first user ID included in the login information. Let Specifically, as shown in FIG. 4, the first user information storage control unit 13 associates, for example, a URL (Uniform Resource Locator) of the Web page with the first user ID in the user information management DB 31. Remember me.

  The synchronization key information generation unit 14 of the Web server 10 receives call request information for requesting a call with the second communication terminal 60 from the first communication terminal 50, and receives the synchronization key information that is a unique random value. It is generated and stored in the user information management DB 31 in association with the first user ID. Specifically, the synchronization key information generation unit 14 generates, as a unique random value, for example, a value obtained by combining the time when the call request information is received and the generated random number. As shown in FIG. 4, the synchronization key information generation unit 14 stores the generated synchronization key information in the user information management DB 31 in association with the first user ID.

  The call request transmission unit 15 of the Web server 10 establishes a secure communication path with the call server 40 and sends the call request information to the call server together with the synchronization key information generated by the synchronization key information generation unit 14. 40. Specifically, the call request transmission unit 15 encrypts a communication path with the call server 40 by using, for example, SSL (Secure Socket Layer) between the call server 40 and the secure call communication. Establish a route. Then, the call request transmission unit 15 transmits the synchronization key information and the call request information to the call server 40 via a secure communication path established between the Web server 10 and the call server 40. The call request information includes, for example, first communication terminal information, second communication terminal information, and a call request start command.

  The call request receiving unit 41 of the call server 40 receives the call request information from the Web server 10 together with the synchronization key information.

  The synchronization information transmitting unit 42 of the call server 40 starts a call between the first communication terminal 50 and the second communication terminal 60 based on the call request information received by the call request receiving unit 41, and the second communication terminal. A secure communication path is established with the second communication terminal 60, and the information of the Web server 10 and the synchronization key information are transmitted to the second communication terminal 60. Specifically, the synchronization information transmitting unit 42 encrypts the communication path with the second communication terminal 60 using, for example, SSL (Secure Socket Layer) with the second communication terminal 60. Establish a secure communication path. And the synchronous information transmission part 42 performs the call for starting the telephone call with the 1st communication terminal 50 and the 2nd communication terminal 60 by the received call request information. Then, for example, when SIP (Session Initiation Protocol) is used as the call protocol, the synchronization information transmitting unit 42 receives the synchronization received from the Web server 10 in the body part in the call request message in accordance with SDP (Service Description Protocol). Embed key information.

  The synchronization information receiver 61 of the second communication terminal 60 receives the information of the Web server 10 and the key information for synchronization from the call server 40. Specifically, the synchronization information receiving unit 61 receives information on the Web server 10 and synchronization key information, which are information for acquiring the same Web page as that of the first communication terminal 50, from the call server 40, for example, Extracts the synchronization key information embedded in the call request message.

  The second web page request transmission unit 62 of the second communication terminal 60 has received the second web page request information for requesting the second web page based on the information of the web server 10 received by the synchronization information receiving unit 61. It is transmitted to the Web server 10 together with the key information for synchronization. Specifically, the second Web page request transmission unit 62 transmits the Web page request information together with the received synchronization key information to the Web server 10 indicated by the received Web server 10 information.

  The second Web page request receiving unit 16 of the Web server 10 receives the second Web page request information from the second communication terminal 60 together with the synchronization key information.

  The user acquisition unit 17 of the Web server 10 acquires the first user ID corresponding to the synchronization key information from the user information management DB 31 using the synchronization key information received by the second Web page request reception unit 16. . Specifically, the user acquisition unit 17 searches the user information management DB 31 using the synchronization key information, and acquires the first user ID corresponding to the searched synchronization key information.

  The second Web page transmission unit 18 of the Web server 10 acquires the first Web page associated with the first user ID acquired by the user acquisition unit 17 and transmits the acquired first Web page to the second communication terminal 60. . Specifically, the second Web page transmission unit 18 acquires a first Web page (for example, URL) associated with the acquired first user ID in the user information management DB 31, and the acquired first Web page is The page shown is transmitted to the second communication terminal 60.

  The second user information storage control unit 19 of the Web server 10 associates the second user ID of the second communication terminal 60 with the first user ID acquired by the user acquisition unit 17 and stores it in the user information management DB 31. Let Specifically, as shown in FIG. 4, the second user information storage control unit 19 stores the second user ID in association with the first user ID.

  The web page synchronization unit 20 transmits a web page to the first communication terminal 50 in response to a web page request from the first communication terminal 50, and the second user associated with the first user in the user information management DB 31. The same web page is also transmitted to the second communication terminal 60 and the web page is synchronized. Similarly, the Web page synchronization unit 20 transmits a Web page to the second communication terminal 60 in response to a Web page request from the second communication terminal 60, and is associated with the second user in the user information management DB 31. The same Web page is transmitted to the first communication terminal 50 of the first user, and the Web page is synchronized.

  FIG. 5 is a sequence diagram showing processing contents of the Web server 10, the call server 40, the first communication terminal 50, and the second communication terminal 60 in the session synchronization control system 1 according to the embodiment of the present invention. . The Web server 10, the call server 40, the first communication terminal 50, and the second communication terminal 60 are configured by hardware included in a computer and its peripheral devices, and software that controls the hardware. For example, the CPU is a process executed according to predetermined software.

  In step S101, the first communication terminal 50 logs in. More specifically, the first communication terminal 50 transmits the first user ID, which is the received login information, to the Web server 10.

  In step S <b> 102, the web server 10 transmits a web page to the first communication terminal 50. More specifically, the Web server 10 transmits a first Web page including a call request button to the first communication terminal 50 based on the received login information.

  In step S103, the first communication terminal 50 makes a call request. More specifically, the first communication terminal 50 receives an operation of clicking a call request button from the first user, and transmits call request information including information regarding the received call partner to the Web server 10.

  In step S <b> 104, the Web server 10 generates synchronization key information and stores it in association with the first communication terminal 50. More specifically, the Web server 10 generates synchronization key information (for example, a value obtained by combining the time when the call request information is received and the generated random number) and generates the key information in association with the first user ID. The synchronized key information is stored in the user information management DB 31.

  In step S105, the Web server 10 transmits call request information together with synchronization key information. More specifically, the Web server 10 establishes a secure communication path with the call server 40 and transmits synchronization key information and call request information to the call server 40.

  In step S <b> 106, the call server 40 starts a call and transmits synchronization key information to the second communication terminal 60. More specifically, the call server 40 starts a call between the first communication terminal 50 and the second communication terminal 60 based on the received call request information, and is secure between the second communication terminal 60. A communication path is established, and information on the Web server 10 and key information for synchronization are transmitted to the second communication terminal 60.

  In step S107, the second communication terminal 60 transmits Web page request information together with synchronization key information. More specifically, the second communication terminal 60 transmits the Web page request information together with the received synchronization key information to the Web server 10 indicated by the received Web server 10 information.

  In step S108, the Web server 10 specifies the first communication terminal 50 by using the synchronization key information. More specifically, the Web server 10 acquires the first user ID corresponding to the synchronization key information from the user information management DB 31 using the received synchronization key information.

  In step S <b> 109, the web server 10 transmits the same web page as that of the first communication terminal 50. More specifically, the Web server 10 acquires the first Web page associated with the acquired first user ID in the user information management DB 31, and displays the page indicated by the acquired first Web page in the second communication terminal 60. Send.

  In step S110, the second communication terminal 60 displays a web page. More specifically, the second communication terminal 60 displays the same web page as the first communication terminal 50 by displaying the received web page.

  In step S111, the web server 10 synchronizes the web page. More specifically, the Web server 10, in response to the Web page request, communicates with a communication terminal that makes a Web page request and a communication terminal associated with the communication terminal that makes the Web page request in the user information management DB 31. The same web page is transmitted, and the web page is synchronized.

  FIG. 6 is a diagram illustrating an example of synchronization between a web session and a call session of a communication terminal in the session synchronization control system 1 according to an embodiment of the present invention.

  In the example of FIG. 6A, the first communication terminal 50 receives the login information of the first user, and displays a Web page (for example, a search page) logged in using the received user ID or the like on the display unit 501. This is an example. The first communication terminal 50 accepts an operation on the call button 201 as a call means from a first user who does not know how to view the Web page, and requests a call to the second user (for example, an operator) by the accepted call operation. Call request information is transmitted to the Web server 10 to indicate that a call session with the second user (for example, an operator) has been established and a call has been received from the second user (for example, the operator). Further, the first communication terminal 50 indicates that a response from the first user is transmitted to the call server 40.

  In the example of FIG. 6B, the second communication terminal 60 receives the synchronization key information from the call server 40, and the same Web page (first communication terminal 50 as the first communication terminal 50) is received from the received synchronization key information. For example, the search page) is received and displayed on the display unit 601. Further, in the example of FIG. 6B, the second communication terminal 60 transmits the voice in response to the response from the first communication terminal 50 to the call server 40 while displaying the same Web page as the first communication terminal 50. Then, the transmitted voice is received by the first communication terminal 50, and as a result, the Web session and the call session are synchronized, indicating that a quick understanding has been obtained.

According to the present embodiment, in the session synchronization control system 1, the Web server 10 receives a call request with the second communication terminal 60 from the first communication terminal 50 displaying the first Web page, and receives synchronization key information. Is generated, a secure communication path is established, a call request is transmitted to the call server 40 together with the generated synchronization key information, and the first Web page and the synchronization key are associated with the first user ID of the first communication terminal 50. Information is stored in the user information management DB 31. The call server 40 initiates a call between the first communication terminal 50 and the second communication terminal 60, establishes a secure communication path, and transmits the Web server 10 information and synchronization key information to the second communication terminal 60. To do. The second communication terminal 60 transmits a web page request together with the synchronization key information to the web server 10 based on the information of the web server 10. Then, the Web server 10 transmits the first Web page associated with the first user ID of the first communication terminal 50 corresponding to the received synchronization key information to the second communication terminal 60.
Further, the Web server 10 sends a Web page request to the communication terminal that requested the Web page in response to the Web page request from the first communication terminal 50 or the second communication terminal 60 and the communication terminal that requested the Web page in the user information management DB 31. The same web page is transmitted to the associated communication terminal.
Therefore, the session synchronization control system 1 uses the synchronization key information that a third party impersonates the other party in establishing a web session and a call session at the same time between user communication terminals. A Web session and a call session can be established at the same time with an easy operation that prevents the user from making a call request operation. Furthermore, the session synchronization control system 1 can continue the established Web session and the call session with an easy operation, and transmits the synchronization key information via a secure communication path, so that the third party It is possible to reliably prevent impersonation.

  In the present embodiment, the Web server 10 and the call server 40 are separate servers, but they may be the same hardware. For example, a web unit as the web server 10 and a call unit as the call server 40 may be provided in one web call server.

  In the present embodiment, the first communication terminal 50 and the second communication terminal 60 are each described as one unit, but a plurality of units may be used. For example, a web session and a call session are simultaneously established between all the communication terminals in the first communication terminal group and the second communication terminal 60 by a call request from one communication terminal in the first communication terminal group. In doing so, it is possible to prevent a third party from impersonating the other party and to establish a session with an easy operation.

  As mentioned above, although embodiment of this invention was described, this invention is not restricted to embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

DESCRIPTION OF SYMBOLS 1 Session synchronization control system 10 Web server 11 Login reception part 12 1st Web page transmission part 13 1st user information storage control part 14 Synchronization key information generation part 15 Call request transmission part 16 2nd Web page request reception part 17 User acquisition part 18 Second Web page transmission unit 19 Second user information storage control unit 20 Web page synchronization unit 31 User information management DB
40 Call Server 41 Call Request Receiving Unit 42 Synchronization Information Transmitting Unit 50 First Communication Terminal 51 Call Requesting Unit 60 Second Communication Terminal 61 Synchronization Information Receiving Unit 62 Second Web Page Request Transmitting Unit

Claims (6)

A web session between a first communication terminal of a first user and a second communication terminal of a second user that implements a web browser, and between the first communication terminal and the second communication terminal via a call server A web server for controlling a call session,
Call request information for making a call with the second communication terminal is received from the first communication terminal, synchronization key information that is a unique random value is generated, and associated with the identification information of the first user Synchronization key information generating means for storing synchronization key information and the web page of the first communication terminal in a user information management storage means;
Call request transmission means for transmitting the call request information to the call server together with the synchronization key information generated by the synchronization key information generation means;
A second Web that receives a Web page request information together with the synchronization key information from the second communication terminal that has started a call with the first communication terminal by the call server and has received the synchronization key information from the call server. A page request receiving means;
User acquisition means for acquiring identification information of the first user corresponding to the synchronization key information from the user information management storage means using the synchronization key information received by the second Web page request reception means. When,
Second web page transmission means for obtaining the web page associated with the identification information of the first user obtained by the user obtaining means and transmitting the obtained web page to the second communication terminal;
A web server comprising: Second user information storage for storing the second user identification information of the second communication terminal in association with the identification information of the first user acquired by the user acquisition means and storing it in the user information management storage means Control means;
In response to a web page request from the first communication terminal or the second communication terminal, the communication terminal that requested the web page, and the communication terminal associated with the communication terminal that requested the web page in the storage unit for user information management And a web page synchronization means for transmitting the same web page;
The web server according to claim 1, further comprising:   3. The call request transmission unit according to claim 1, wherein the call request transmission unit establishes a secure communication path with the call server, and transmits the call request information to the call server together with the synchronization key information. Web server. A session synchronization control system including a web server, a call server, and a first communication terminal of a first user and a second communication terminal of a second user that implement a web browser,
The first communication terminal is
Log in to the web server, display a first web page including call means for requesting a call by the web browser, accept an operation on the displayed call means, and request a call with the second communication terminal Call request means for transmitting call request information to the Web server,
The web server
Login receiving means for receiving login information including identification information of the first user from the first communication terminal;
First web page transmitting means for transmitting the first web page including the calling means to the first communication terminal based on the login information received by the login receiving means;
First user information storage control means for storing the first Web page transmitted by the first Web page transmission means in the user information management storage means in association with the identification information of the first user included in the login information. When,
Synchronization that receives the call request information from the first communication terminal, generates synchronization key information that is a unique random value, and stores it in the user information management storage means in association with the identification information of the first user Key information generating means,
A call request transmission unit that establishes a secure communication path with the call server and transmits the call request information to the call server together with the synchronization key information generated by the synchronization key information generation unit; With
The call server
Call request receiving means for receiving the call request information together with the synchronization key information from the Web server;
Based on the call request information received by the call request receiving means, a call between the first communication terminal and the second communication terminal is started, and a secure communication path is established between the second communication terminal. Synchronization information transmitting means for establishing and transmitting the Web server information and the synchronization key information to the second communication terminal,
The second communication terminal is
Synchronization information receiving means for receiving the Web server information and the synchronization key information from the call server;
A second Web page for transmitting second Web page request information for requesting a second Web page based on the Web server information received by the synchronization information receiving means to the Web server together with the received synchronization key information. A request transmission means,
The web server
Second web page request receiving means for receiving the second web page request information together with the synchronization key information from the second communication terminal;
User acquisition means for acquiring identification information of the first user corresponding to the synchronization key information from the user information management storage means using the synchronization key information received by the second Web page request reception means. When,
Second web page transmitting means for obtaining the first web page associated with the identification information of the first user obtained by the user obtaining means and transmitting the obtained first web page to the second communication terminal;
Second user information storage for storing the second user identification information of the second communication terminal in association with the identification information of the first user acquired by the user acquisition means and storing it in the user information management storage means And a control means,
Session synchronization control system. The web server
In response to a web page request from the first communication terminal or the second communication terminal, the communication terminal that requested the web page, and the communication terminal associated with the communication terminal that requested the web page in the storage unit for user information management The session synchronization control system according to claim 4, further comprising Web page synchronization means for transmitting the same Web page. A session synchronization control method executed in the session synchronization control system according to claim 4,
The call request means logging into the web server;
A login receiving step in which the login receiving means receives login information including identification information of the first user from the first communication terminal;
A first Web page transmitting step in which the first Web page transmitting means transmits the first Web page including the calling means to the first communication terminal based on the login information received in the login receiving step;
The first user information storage control means associates the first Web page transmitted in the first Web page transmission step with the identification information of the first user included in the login information, and stores the user information management storage means. A first user information storage control step to be stored in
The call request means displays a first Web page including a call means for requesting a call by the Web browser, accepts an operation for the displayed call means, and requests a call with the second communication terminal. A call requesting step for transmitting call request information for the communication to the Web server;
The synchronization key information generating unit receives the call request information from the first communication terminal, generates synchronization key information that is a unique random value, and associates the user with the first user identification information. A synchronization key information generation step to be stored in the information management storage means;
The call request transmission means establishes a secure communication path with the call server, and sends the call request information to the call server together with the synchronization key information generated by the synchronization key information generation step. A call request sending step for sending;
A call request receiving step in which the call request receiving means receives the call request information together with the synchronization key information from the Web server;
The synchronization information transmitting means starts a call between the first communication terminal and the second communication terminal based on the call request information received by the call request receiving step, and with the second communication terminal. A synchronization information transmission step of establishing a secure communication path between them and transmitting the Web server information and the synchronization key information to the second communication terminal;
A synchronization information receiving step in which the synchronization information receiving means receives the Web server information and the synchronization key information from the call server;
The second Web page request transmitting means sends second Web page request information for requesting a second Web page based on the information of the Web server received by the synchronization information receiving step together with the received synchronization key information. A second web page request sending step for sending to the web server;
A second Web page request receiving step in which the second Web page request receiving means receives the second Web page request information together with the synchronization key information from the second communication terminal;
The user acquisition means uses the synchronization key information received in the second Web page request reception step to identify the first user identification information corresponding to the synchronization key information from the user information management storage means. A user acquisition step of acquiring
The second Web page transmission means acquires the first Web page associated with the identification information of the first user acquired by the user acquisition step, and transmits the acquired first Web page to the second communication terminal. A second web page transmission step,
The second user information storage control means associates the identification information of the second user of the second communication terminal with the identification information of the first user acquired by the user acquisition step, and manages the user information A second user information storage control step to be stored in the storage means;
A session synchronization control method comprising:

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