JP2008217110A - Automobile sales support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automobile sales support system allowing a client to realistically acquire latest automobile information. <P>SOLUTION: When a stock of a desired automobile is absent in an automobile sales store to which a client 21 goes, the desired vehicle is photographed by a photographing camera in a state that the desired vehicle is illuminated in an indoor dedicate studio in another automobile store or in a stock field wherein the stock of the desired automobile is present in this automobile sales support system, image information and sound information of the desired automobile is sent to an information processor of the automobile store to which the client 21 goes in real time, the sound information and the image information of a full size of a tire 13A of the desired automobile, for example, are displayed and reproduced on a monitor television 9, and the desired automobile is viewed and confirmed. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to an automobile sales support system. More specifically, the present invention relates to a car sales support system that supports car sales in response to client requests.

  In conventional car sales, a car dealership displays cars that are going to be sold in the exhibition hall, and a client who wants to purchase a car that visits the exhibition hall likes the car from among the many cars that were exhibited. It was done by negotiating a contract with the store clerk.

  However, there were cases where there was no favorite car in the exhibition hall of the dealer that visited, and in this case, it was necessary to visit another exhibition hall. In addition, since there are many types of cars at a large store with a vast exhibition hall, there is less inconvenience that the client can not find a favorite car, but the client has a vast exhibition hall to find their favorite car. I had to walk around.

  In addition, automobile dealers record the inventory information of their own cars in a database, and by searching this database with a computer, the client can check the availability of the desired car inventory in a short time. Since the inventory owned by one dealer is limited, in this case as well, if the desired car was not found, it was necessary to go to another dealer.

  On the other hand, with the spread of the Internet, applications for business negotiations were made via the network, but when a client came to a store where business negotiation information was sent and started business negotiations, If the corresponding salesperson does not fully understand the requirements of the client's car, it will not be possible to provide equipment such as a car of the type that meets the client's actual needs and optional products for the car, or the client When a client visits a store, the salesperson asks the client for a request for a car or asks the client for a request. I was able to get these requests by filling out the documents.

  However, from the client's standpoint, there are complaints that the sales staff are bothered to ask such questions and to fill out documents. In particular, in the case of a client who applied for a business negotiation via the network, it is often felt that the customer service is troublesome compared to the client who goes directly to the sales outlet and starts a business negotiation immediately. When visiting a salesperson for a business talk with a salesperson, both the client and the salesperson requested that the salesperson listen in as short a time as possible.

  Therefore, in Patent Document 1, when there is a client who applied for a business negotiation via the Internet, the server reads the latest actual vehicle data from a customer-used vehicle that the client often uses recently, and from this actual vehicle data, , Usage change information that is information on changes in the usage state of the client vehicle used by the client, vehicle type correspondence usage information relating to a predetermined type of usage state stored in advance corresponding to the type of the vehicle to be negotiated, and a normal user By sending client-specific usage information to the dealer terminal when the customer is using the customer in a specific manner, the sales staff can be made aware of the client's request for automobiles. It is described that the troublesomeness felt by the client is reduced.

JP 2005-44061 A

However, the conventional method outputs information about the car from the database to the customer's terminal, thereby displaying the car information on the image of the display of the customer terminal. In such a method, the information may be outdated. In addition, it has not been sufficient to meet the demand from clients who have recently increased the number of customers who want to actually confirm the actual product.
In addition, when trying to display a wide variety of cars at dealers in order to meet the needs of clients, it was necessary to secure a vast area, and it was difficult for those with little resources to secure the land.

  The present invention has been made in view of the above points, and an object thereof is to provide an automobile sales support system in which a client can obtain the latest automobile information in a realistic manner.

  In order to achieve the above object, an automobile sales support system of the present invention includes a plurality of communicable information processing apparatuses used by a plurality of sellers who sell automobiles, and a client terminal used by a client who purchases automobiles. Thus, in the vehicle sales support system for supporting the sales of vehicles, at least one of the plurality of information processing devices includes a photographing unit that photographs a vehicle owned by the seller, image information obtained by the photographing unit, and Audio / video information transmitting means for transmitting audio information in real time to the client terminal and other information processing apparatus via a communication line, automobile information recording means for recording information about the automobile owned by the seller, and the automobile Defect information among the vehicle information recorded in the information recording means, the client terminal and Defect information transmitting means for transmitting to the information processing apparatus, display reproduction means for displaying the image information transmitted from the other information processing apparatus and reproducing the audio information, image information transmitted from the other information processing apparatus, and Request information transmitting means for transmitting request information for audio information to another information processing apparatus via a communication line in real time, and the client terminal displays the image information transmitted by the image audio information transmitting means Display reproduction means for reproducing audio information, and request information transmission means for transmitting request information for image information and audio information transmitted by the image / audio information transmission means to the information processing apparatus in real time via a communication line; It is characterized by providing.

Here, the client terminal is provided with request information transmitting means for transmitting request information for image information and audio information to the information processing apparatus in real time via the communication line, so that the client can be sent to the seller side even at home. It makes it easier to remember the presence as if you were there.
Each of the plurality of information processing apparatuses includes request information transmitting means for transmitting request information for image information and audio information transmitted from another information processing apparatus to the other information processing apparatus via a communication line in real time. As a result, the client can easily feel the presence as if the client is on one seller side but the other seller side.
In addition, the defect information transmitting means for transmitting defect information among the vehicle information recorded in the vehicle information recording means to the client terminal and other information processing devices via the communication line, together with improving mutual trust between the seller and the client. Clients will be able to choose a car that is convincing and overlooked.

  In the automobile sales support system according to the present invention, when the photographing by the photographing means is performed indoors and the illumination is applied to the automobile, it is not influenced by the weather, and a high-quality image can be photographed at night. It is possible to deal with time, and it is possible to capture detailed parts such as scratches and obtain detailed car information.

  In order to achieve the above object, the automobile sales support system of the present invention includes a plurality of information processing used by a plurality of sellers who sell automobiles, which can communicate with a client terminal used by a client purchasing a car. In the vehicle sales support system for supporting the sale of a vehicle having an apparatus, at least one of the plurality of information processing devices includes a photographing unit that photographs a vehicle owned by the seller, and an image obtained by the photographing unit. Image and audio information transmitting means for transmitting information and audio information to the client terminal and other information processing apparatus via a communication line in real time; and automobile information recording means for recording information about the automobile owned by the seller; Of the vehicle information recorded in the vehicle information recording means, defect information is sent to the client terminal via a communication line. Defect information transmitting means for transmitting to other information processing apparatuses, display reproduction means for displaying image information transmitted from other information processing apparatuses and reproducing audio information, and images transmitted from other information processing apparatuses Request information transmission means for transmitting request information for information and audio information to another information processing apparatus via a communication line in real time, and request information for image information and audio information transmitted by the image audio information transmission means, Request information receiving means for receiving from the client terminal and another information processing apparatus via a communication line in real time.

Here, the client terminal is provided with request information transmitting means for transmitting request information for image information and audio information to the information processing apparatus in real time via the communication line, so that the client can be sent to the seller side even at home. It makes it easier to remember the presence as if you were there.
Each of the plurality of information processing apparatuses includes request information transmitting means for transmitting request information for image information and audio information transmitted from another information processing apparatus to the other information processing apparatus via a communication line in real time. As a result, the client can easily feel the presence as if the client is on one seller side but the other seller side.
In addition, the defect information transmitting means for transmitting defect information among the vehicle information recorded in the vehicle information recording means to the client terminal and other information processing devices via the communication line, together with improving mutual trust between the seller and the client. Clients will be able to choose a car that is convincing and overlooked.

  With the automobile sales support system according to the present invention, the client can obtain the latest automobile information realistically.

Hereinafter, embodiments of the present invention will be described with reference to the drawings to facilitate understanding of the present invention.
FIG. 1 is a schematic diagram for explaining a configuration example of an automobile sales support system to which the present invention is applied. In FIG. 1, an automobile sales support system 1 according to the present invention includes a client terminal 15 and a plurality of information processing apparatuses 2 that can communicate with the client terminal 15 via the Internet (an example of a communication line) 10. ing.

  Each of the plurality of information processing apparatuses 2 is installed in a car sales head office 11 and a car sales branch 12 which are product service providers. The information processing apparatuses 2 are respectively connected to the car sales head office 11 and the car sales branch 12. An imaging camera (which is an example of an imaging unit) 3 with a microphone 4 that captures each of the cars 13 that it owns, and image information and audio information (comments about the automobile, A distributor 5 for sending engine sound, horn sound, etc.) to a monitor TV (which is an example of a display reproduction means) 9 that displays the encoder 6 and image information in a wired or wireless manner and reproduces the audio information; The sent image information and audio information are transmitted through the router 10 in real time via the Internet 10 and the client terminal 15 and The image information and audio information of the vehicle 13 transmitted by the encoder 6 (which is an example of the image / audio information transmitting means) 6, the router 7, and the encoder 6, and the image information transmitted by the encoder 6. And request information for voice information, for example, "I want you to take a picture of the inside of a car" "I want you to take a picture of the front of the car" "I want you to take a picture closer to (or away from) the car" "I want comments on the interior of the car ”Etc. in real time via the Internet 10 and received from the information processing apparatus installed in another store, and the image information transmitted from the other information processing apparatus and received by the decoder 8 is displayed and voiced. Monitor TV 9 that reproduces information, and automobiles owned by the automobile sales head office 11 and the automobile sales branch 12 Information is (which is an example of providing goods information recording means.) Recorded inventory vehicles database and a 18.

Here, the encoder 6 also functions as request information transmitting means for transmitting request information for image information and audio information transmitted from another information processing apparatus to another information processing apparatus via the Internet 10 in real time.
In addition, in the stock vehicle database 18, out of the information related to automobiles recorded in the stock car database 18, defect information such as the scratch position and dirt of the automobile, the reduction of tires, and the defective part is transmitted to the client via the Internet 10. A function as defect information transmitting means for transmitting to the terminal 15 or other information processing apparatus is also added.
Further, according to the request information received by the decoder 8, the car sales branch 12 moves to the inside of the car to photograph the inside, moves to the front of the car to photograph the front, and comments about the interior of the car as character information. Or make a call. In addition, the salesperson may comment on the microphone 4.
Further, the dealers do not necessarily have the same equipment. For example, the dealer 8 where the photographing is performed does not have the decoder 8, while the dealer that receives the image information and the voice information does not have the encoder 6. The request information may be sent to the store where the image was taken by a fixed telephone or a mobile phone.

The automobile 13 to be photographed is placed in a dedicated indoor studio equipped with a lighting device 14 or the like or an all-weather car photography booth, and photographed with the automobile 13 illuminated.
In addition, the car is photographed according to a predetermined photographing order, and not only the appearance and interior, but also the car or the lift installed in the indoor studio lifts the car and illuminates the chassis part (back side) of the car. .

In addition, the client terminal 15 displays the image information transmitted by the encoder 6 of each information processing apparatus 2 and also reproduces the audio information, and the Internet 10 includes a display 16 (an example of a display reproduction unit) and a main body. And a telephone 17 that transmits request information for image information and audio information transmitted by the encoder 6 to the automobile sales branch 12 via a telephone line in real time.
In accordance with a request from the telephone 17, the car sales branch 12 moves to the inside of the car to photograph the inside, moves to the front of the car to photograph the front, and sends a comment about the interior of the car as text information. To do. In addition, the salesperson may comment on the microphone 4.

Here, the client terminal 15 displays the image information transmitted by the image / audio information transmitting unit and also reproduces the audio information, and the request information for the image information and the audio information transmitted by the image / audio information transmitting unit. May be a portable information terminal as long as it includes request information transmitting means for transmitting the information to the information processing apparatus via a communication line in real time.
The telephone 17 may be a fixed telephone or a mobile telephone.
Further, the communication line is not necessarily the Internet, and may be a LAN (private communication network) line, for example.

  The encoder used in the present invention compresses input video and audio in real time and distributes them via a network. For example, a trade name “XVD CamCast (registered trademark)” manufactured by BHA, Inc. Product number "XCC-1000SX-TX" is used. The decoder converts the compressed data transmitted from the encoder into analog video or audio and enables monitoring or television output. For example, a product name “XVD CamCast (registered trademark)” manufactured by BHA Co., Ltd. ) "Product number" XCC-1000SX-RX "is used.

Next, the flow until the negotiation is completed in the automobile sales support system of the present invention will be schematically described.
First, a client who wants to purchase a car accesses a car dealer's home page from a client terminal owned by the client or visits a car dealer nearby.
Next, the car dealer who has obtained information about the desired car from the client searches the stock car database of the own shop and other shops for the presence or absence of the car (desired car) desired by the client via the network.
When it is confirmed that the desired vehicle is in stock, if the client who accesses the homepage desires, the client can view the desired vehicle that was shot in the indoor dedicated studio with the shooting camera. Image information and audio information are transmitted to the client terminal in real time via the Internet by the encoder, and according to the request information from the client terminal received by telephone, car images from various angles, comments of sales staff, etc. Send to the client terminal in real time via the Internet. In addition, defect information among the information on the automobile recorded in the stock vehicle database is also transmitted to the client terminal via the Internet.

  On the other hand, if it is confirmed that the desired car is in stock, the client who went to the car dealership will check the desired car on the spot if there is a desired car at the car dealership. If there is not, the desired car at another dealership is taken by the client's request, and the other shop where the desired car is shooting with the camera for shooting in the indoor dedicated studio, lighting the desired car, and an image of the desired car Information and audio information is transmitted in real time via the Internet to the store where the client is sent by the encoder, and the car video and sales from various angles according to the request information received by the decoder from the store where the client is sent The salesclerk's comments and the like are transmitted via the Internet in real time to the store where the client is sent by the encoder. In addition, defect information among the information on the automobile recorded in the stock vehicle database is also transmitted via the Internet to the information processing apparatus of the store where the client has visited.

  In addition, the image information and audio information of the desired vehicle are transmitted in real time via the Internet to the store where the client is sent by the encoder, and at the same time, the Internet is also connected to the client terminal at the client's home and the terminal at the client's home. It can also be transmitted in real time via For example, when a student goes to a dealer and purchases a car, the parents of the parents can see the car at the same time, and when a husband goes to the dealer and purchases a car, A wife staying at home without going out can also see the car at the same time.

In addition, when a client who accesses the homepage or a client who goes to a dealer who does not have a desired car wishes to test ride the desired car, he / she transports the desired car to the client's home or the dealer to which the client has visited. Ask the client to test drive.
When the client decides to purchase, the business negotiation is concluded.

  FIG. 2 is a diagram for simply explaining another configuration example of the automobile sales support system to which the present invention is applied. In FIG. 2, one of the car dealerships is a stock field 19 having a vast area that can accommodate about 60 cars or more, and an information processing device installed in the stock field 19 and information installed in the car sales head office 11. Information processing apparatuses installed in the processing apparatus and the automobile sales branch 12 can communicate with each other via the Internet 10.

  FIG. 3 is a schematic diagram for explaining an example of the state of automobile sales by the automobile sales support system to which the present invention is applied. When there is no stock of the desired car at the car store where the client 21 is sent, the product service providing system of the present invention illuminates the desired car in a dedicated indoor studio at another car store or stock place where the desired car is in stock. In this state, the image information and audio information of the desired vehicle are transmitted in real time to the information processing device of the car store to which the client 21 is sent. The actual size image information and audio information of the tire 13A are displayed and reproduced, and the desired vehicle is visually confirmed. In addition, the image information and audio information of the desired vehicle are transmitted in real time to the terminal at the client's home, the terminal at the client's home, and the like at the same time as transmitting to the information processing device of the car store where the client 21 is sent.

  Also, “I want to see the car image from various angles”, “I want to see the car image taken from near”, “I want to see the car image taken from a distance”, “I want the comment of the sales clerk” Request information from the client 21 is transmitted in real time through the encoder 6 to the other car dealers and stock stores that have the desired car in stock, and requests the car video and comments according to the request. It is received in real time from other car dealers and stock fields where the car is in stock, and is displayed and reproduced on the monitor TV 9. In addition, you may get a comment from the salesclerk 22 in the spot. In addition, the request information may be sent using a telephone or a mobile phone at a store.

As described above, the automobile sales support system of the present invention takes a picture of a car owned by a seller, and obtains image information and audio information obtained by taking a picture in real time via a communication line as a client terminal and other sellers. To the other information processing device used by the client, and the information processing device used by the client terminal or the seller further sends the request information for the transmitted image information and audio information via the communication line in real time. Since the voice information is sent to the information processing device that sent it, it is easy for the client to be at home or one of the sellers, but feels as if it is on the other seller, and the client is realistic and up-to-date Car information can be obtained.
Further, each of the plurality of information processing apparatuses is sold by the defect information transmitting unit that transmits the defect information among the vehicle information recorded in the vehicle information recording unit to the client terminal and other information processing apparatuses via the communication line. With the improvement of mutual trust between clients and clients, it becomes possible for clients to choose cars that are satisfactory and without oversight.

  In addition, since the photographing by the photographing means is performed indoors and the illumination is applied to the automobile, it is not influenced by the weather, and high-quality images can be photographed even at night and can be handled for 24 hours. It is possible to capture detailed car information and obtain detailed car information, and the client can select a satisfactory car.

  In addition, there is a stock area with a vast area that can accommodate about 60 cars, and information processing devices installed in the stock field and information processing devices installed in each store can communicate with each other via the Internet. Therefore, several popular car models are selected at each dealer's store and displayed as model cars, and other models can be dealt with by images from other dealers and stock shops. The store only needs to secure the minimum display area, and can achieve a significant reduction in the maintenance cost of the store and the rent cost.

  In addition, the car is photographed according to a predetermined photographing order, and not only the appearance and interior, but also the car or the lift installed in the indoor studio lifts the car and illuminates the chassis part (back side) of the car. Therefore, it is possible to shoot almost all the parts that the client wants to see, and to send confirmation images of oil leaks, rust, etc. and inspection and maintenance, leading to a sense of security and trust that can be confirmed to the client side at the time of purchase.

It is the schematic for demonstrating the example of 1 structure of the motor vehicle sales support system to which this invention is applied. It is a figure explaining simply another example of composition of a car sales support system to which the present invention is applied. It is the schematic explaining an example of the mode of the automobile sales by the automobile sales support system to which this invention is applied.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automobile sales support system 2 Information processing apparatus 3 Camera for photography 4 Microphone 5 Distributor 6 Encoder 7 Router 8 Decoder 9 Monitor television 10 Internet 11 Automobile sales head office 12 Automobile sales branch 13 Automobile 13A Tire 14 Lighting equipment 15 Client terminal 16 Display 17 Telephone 18 Stock car database 19 Stock field 20 Wireless microphone 21 Client 22 Sales clerk

Claims (4)

In a car sales support system that supports car sales by a plurality of communicable information processing devices used by a plurality of sellers who sell cars and a client terminal used by a client purchasing a car,
At least one of the plurality of information processing devices includes a photographing unit that photographs a car owned by the seller;
Image and audio information transmitting means for transmitting image information and audio information obtained by the imaging means to the client terminal and other information processing apparatus via a communication line in real time;
Vehicle information recording means for recording information about the vehicle owned by the seller;
Defect information transmission means for transmitting defect information among the vehicle information recorded in the vehicle information recording means to the client terminal and other information processing devices via a communication line;
Display reproduction means for displaying image information transmitted from another information processing apparatus and reproducing audio information;
Request information transmission means for transmitting request information for image information and audio information transmitted from another information processing apparatus to the other information processing apparatus via a communication line in real time,
The client terminal displays the image information transmitted by the image and sound information transmitting means and displays and reproduces the sound information;
A vehicle sales support system comprising: request information transmission means for transmitting request information for image information and audio information transmitted by the image / audio information transmission means to the information processing apparatus in real time via a communication line. . The automobile sales support system according to claim 1, wherein photographing by the photographing means is performed indoors and illumination is applied to the automobile. In a car sales support system for supporting car sales, having a plurality of information processing devices used by a plurality of sellers selling cars, which can communicate with a client terminal used by a client purchasing a car,
At least one of the plurality of information processing devices includes a photographing unit that photographs a car owned by the seller;
Image and audio information transmitting means for transmitting image information and audio information obtained by the imaging means to the client terminal and other information processing apparatus via a communication line in real time;
Vehicle information recording means for recording information about the vehicle owned by the seller;
Defect information transmission means for transmitting defect information among the vehicle information recorded in the vehicle information recording means to the client terminal and other information processing devices via a communication line;
Display reproduction means for displaying image information transmitted from another information processing apparatus and reproducing audio information;
Request information transmission means for transmitting request information for image information and audio information transmitted from another information processing apparatus to the other information processing apparatus via a communication line in real time;
Request information receiving means for receiving, in real time, request information for image information and sound information transmitted by the image / audio information transmitting means from the client terminal and another information processing apparatus via a communication line. Auto sales support system. 4. The automobile sales support system according to claim 3, wherein photographing by the photographing means is performed indoors and illumination is applied to the automobile.

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