JP2008003874A - Automatic transaction device - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To solve the problems that it is not considered that a dubious person attaches an information reading sheet, a sneaking camera, or the like to an automatic transaction device to skim a customer's password and card information from near a corner and that there is a possibility that an image for inputting the password is carelessly photographed, recorded and leaked out in the conventional technology even though it is effective to prevent the dubious person from stealing a glance at the password and the card information during transactions in the automatic transaction device in order to prevent a crime in relation to a cash card. <P>SOLUTION: In this technology, a camera provided in a camera installed panel projecting toward a customer over an ATM photographs a customer and the operation face of the ATM. Photographing persons are changed by panning the camera according to the customer's transaction progress to surely detect a false action and an unidentified object. Further, a rail for making the camera freely movable is provided to thereby be able to photograph a photographing target from an optimum position. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The technical field relates to an automated transaction apparatus (Automated-Teller-Machine: ATM) equipped with a surveillance camera for detecting a suspicious activity or a suspicious person.

  When a customer makes a transaction with an automatic transaction apparatus (ATM) installed in a financial institution, identification is performed by using a cash card and a personal identification number. As a countermeasure against suspicious persons, it is common to attach a surveillance camera in an ATM booth where an automatic transaction apparatus is installed and record an image taken by the surveillance camera. In recent years, in transactions at financial institutions, the damage caused by the use of stolen cards and counterfeit cards has increased, and there has been a strong demand for improved security. As a result, it is necessary to suspect all customers for the time being, not only to attach a surveillance camera to the automatic transaction device and record the image of the customer and the back in the device, but also to check the transaction operation status of the customer Technology to display the captured image on the monitoring center, and technology to detect that there is something left behind by image recognition when the customer leaves the touch panel or closes it after the transaction at the automatic transaction device Has been developed.

  In Patent Document 1, a plurality of monitoring cameras for photographing a customer who performs a transaction operation in front of an automatic transaction apparatus are attached to the upper part of the corner, and monitoring that can photograph the customer best in response to a change in the position operated by the customer. The camera is selected and switched to record the captured image efficiently.

  In Patent Document 2, an automatic transaction apparatus captures a bill deposit / withdrawal port with a monitoring camera attached to the top thereof, displays the image on a transaction screen, and records a moving image at the time of withdrawal.

  In Patent Document 3, an image of a surveillance camera that is attached to the upper part of an automatic transaction apparatus and photographs the back of the customer is displayed on the transaction screen to alert the suspicious person, and the customer himself operates the optical zoom of the surveillance camera. I can do it.

  In Patent Document 4, the customer is accurately photographed by moving the camera attached to the lower part of the operation standing surface up and down (swinging) according to the height of the customer's eyes (healthy person and wheelchair user). ing.

JP-A-9-325987 JP 2003-331339 A JP 2005-327144 A JP-A-9-147182

  Recently, a suspicious person is approaching an ATM and sticking an information reading sheet on the numeric keyboard or pasting a wireless device such as a voyeur camera on the card slot, and then wirelessly away from the ATM. There has also been a case where the data sent from the apparatus is received and the customer's personal identification number or card information is skimmed. Even monitoring by manned personnel at a monitoring center cannot cope with all ATMs, and there is a limit. In addition, there is a possibility that an image for inputting a personal identification number will be accidentally shot and recorded by the surveillance camera and leaked.

  By using the techniques disclosed in Patent Documents 1 to 4, a number of surveillance cameras are attached to the device and its surroundings, and the surveillance staff monitors the surveillance center, so that the suspicious person behind the A certain level of security can be secured, and information can be provided in the event of a crime.

  However, Patent Document 1 requires a plurality of cameras and is expensive. In addition, the target of photographing in Patent Document 3 is a customer, who recognizes a criminal act such as a customer trying to attach some suspicious object when inserting a card or reading information when inserting a card. I can't do that. At the camera installation location described in Patent Documents 2 and 4, only one of the ATM operation surface and the customer can be photographed, and it is not possible to realize both photographings with a single camera. Is possible.

  Therefore, in patent documents 1-4, it cannot be said that a suspicious act and a suspicious object detection are realizable reliably. There is a demand for a technique for further improving security in transactions in an automatic transaction apparatus.

  This technique is an upper part of the ATM, and is characterized by photographing the operation surface of the customer and the ATM with a camera provided on a camera installation panel protruding to the customer side. In addition, by changing the shooting target by swinging the camera according to the progress of the customer's transaction, unbelievable behavior and suspicious objects are reliably detected. Furthermore, by providing a rail that allows the camera to move freely, it is possible to photograph the object to be photographed from an optimum position.

  One surveillance camera attached to the top of the automatic transaction device is either (1) a person camera that captures the face of the customer, (2) a hand camera that captures a transaction operation centered on the customer's hand, or (3) a suspicious As a suspicious detection camera that detects actions and suspicious objects, it provides an automatic transaction device that can be used effectively and efficiently for multiple purposes, and can be safely used by wheelchair users as well as healthy people. can do.

  Hereinafter, preferred embodiments of the present invention will be described in detail, but the configuration and the like are not limited. The automatic transaction apparatus (ATM) of the present invention will be described with reference to FIGS. 1 and 2, and the angle and appearance of a camera attached to the ATM will be described with reference to FIGS. FIG. 1 is an external view of an ATM according to this embodiment.

  The ATM 101 is used to install a monitoring camera 102 that captures a still / moving image of the customer 120 and each part of the ATM 101, and is installed on the front panel of the ATM 101 so as to protrude from the front panel to the customer side. And a camera input panel 103 composed of plate-like members attached by welding, a display input unit (operation unit) composed of a touch panel that displays operation guidance, accepts an input operation of the customer 120 and detects it ) 104, a coin deposit / withdrawal port 105 for depositing / withdrawing coins, a banknote deposit / withdrawal port 106 for depositing / withdrawing banknotes, a passbook entry / exit 107 for accepting / ejecting bankbooks, accepting / ejecting cards, and ejecting transaction statements Card and statement entry / exit 108, detecting that customer 120 has approached ATM 101 and has left ATM 101 Customer detection unit 109, and voice guidance of the transaction induction, a speaker 110 for outputting voice guards to assist the operation from the monitoring center, is provided.

  In addition, although it is set as the display input part 104, it is good also as a display part and an input part separately. Also, there is no problem even if the card and statement slip entry / exit 108 are individually divided into a card entry / exit and a statement slip entry / exit.

  Here, an optimal place for installing the monitoring camera 102 will be described. In the present embodiment, the basic configuration is that the monitoring camera 102 is provided at the tip of the camera installation panel 103. If the mounting position of the camera installation panel 103 is determined, the position of the monitoring camera 102 is also determined accordingly. Therefore, the attachment position of the camera installation panel 103 will be described from various aspects. Note that the portion of the camera installation panel 103 that extends vertically from the top surface of the ATM 101 to a certain height is defined as the lower portion of the camera installation panel 103, and the portion that projects from there to the customer side is defined as the upper portion of the camera installation panel 103 (see FIG. 15).

  First, the arrangement position and angle of the camera installation panel 103 will be described.

  In general, the ATM 101 installed generally has a height of about 120 cm from the installation surface. In FIG. 1, the case where the height of the apparatus of ATM101 is 120 cm is assumed. The camera installation panel 103 extends vertically from the top surface of the ATM 101 to a certain height and projects from there to the customer side.

  This is provided so that when an average height adult operates the ATM 101, the surveillance camera 102 installed at the front end of the camera installation panel 103 can accurately photograph the face of the customer 120 with the customer facing the front. It is a thing. Assuming that the height of an adult is 150 cm to 180 cm, as shown in FIG. 15A, the length L at the bottom of the camera installation panel 103 is set to 30 to 60 cm. In other words, in order to match the height of the assumed adult, it is preferable to design by adjusting the shape of the camera installation panel 103 so that the upper part of the camera installation panel 103 is 150 cm to 180 cm above the ATM 101 installation surface. It is. Note that by extending the camera installation panel 103 upward in the vertical direction, there is an advantage that the customer 120 can perform a transaction operation without obstructing the line of sight.

  The camera installation panel 103 projects to the customer side because the upper part of the camera installation panel protrudes from the front panel of the ATM 101 by 1 cm or more to the customer side (however, the length does not hinder the operation of the customer 120). As well as a predetermined angle Y with respect to the front panel (lower part of the camera installation panel). The angle Y is suitably set to 60 to 135 degrees. However, since the camera installation panel 103 tilts downward when the angle Y is 60 to 90 degrees (see FIG. 15B), the underside of the camera installation panel 103 is a blind spot when the ATM 101 is viewed from the front. Since it is difficult to discover when attached, the angle Y of 90 to 135 degrees (see FIGS. 15A and 15C) is more suitable. 15A, 15B, and 15C show cases where the angles Y with respect to the front panel at the upper part of the camera installation panel projecting to the customer side are 90 degrees, 60 degrees, and 135 degrees, respectively.

  As described above, the camera installation panel 103 is designed such that the upper part of the camera installation panel 103 is 150 cm to 180 cm high from the installation surface of the ATM 101 and is 90 to 135 degrees with respect to the front panel of the ATM 101 (lower part of the camera installation panel 103). However, it is preferable to arrange the monitoring camera 102 at the tip of the camera installation panel 103.

  Next, the shape of the camera installation panel 103 will be described.

  As described above, when the height of the ATM 101 is 120 cm, the camera installation panel 103 is extended upward in the vertical direction so that the user's face image can be accurately taken.

  On the other hand, in an ATM with a height of about 160 cm for convenience stores and overseas, the height of the ATM 101 device is the position of the adult's face, so the camera installation panel 103 does not extend upward from the top surface of the ATM 101, and the customer side You may make it overhang. That is, the lower part of the camera installation panel 103 may be omitted, and the camera installation panel 103 may be configured only by the upper part of the camera installation panel 103. What is important is whether or not the user's face image can be accurately taken, and it is not necessary to extend the camera installation panel 103 upward in the vertical direction.

  Furthermore, the aspect in the case of attaching the camera installation panel 103 in ATM101 provided with the front frame is demonstrated using FIG.

  There is a case where a front frame (which may be a part of a cache corner wall or covers a part of the upper part of the apparatus and a part of the side part) is attached to the ATM 101 and installed. In this case, the surveillance camera 102 may be mounted in the front frame that is an upper part of the ATM 101 and projects to the customer side, or may be provided externally on the front frame. The front frame may be called a part of the ATM 101.

  Thus, even if the surveillance camera 102 is attached to the front frame, the front frame corresponds to the camera installation panel 103 and has the same effect as when the surveillance camera 102 is attached to the camera installation panel 103 as shown in FIG. . Therefore, there is no problem even if the surveillance camera 102 is attached to the front frame.

  FIG. 2 is a block diagram of the ATM 101. In the ATM 101, a main control unit 201 that controls the entire ATM 101, a monitoring camera 102, a customer detection unit 109, a speaker 110, a display input unit 104, a card mechanism unit 210 that reads and writes card information, and a statement slip printing process are performed. Statement slip mechanism 211, banknote deposit / withdrawal mechanism 212 for processing banknote deposit / withdrawal, coin deposit / withdrawal mechanism 213 for processing coin deposit / withdrawal, bankbook mechanism 214 for printing to bankbook, surveillance camera 102 includes a camera driving unit 215 that drives 102, a communication unit 216 that performs transmission / reception of transaction data with the host computer 130 of the business center, and transmission / reception of monitoring data with the monitoring center, and a power source 217.

  The main control unit 201 includes a CPU 202 that controls each process, a memory 203 that stores a program for executing each process, a hard disk, an optical disk, and the like that sequentially records transaction information and the like with the customer 120. A configured storage unit 204 is provided.

  The main control unit 201 displays an image obtained by the monitoring camera 102 on the display input unit 104 and records the image in the storage unit 204 of the main control unit 201 in association with the transaction information. Further, the communication unit 216 transmits the data to an office center or a monitoring center connected to the ATM 101 via a network. The host computer 130 of the business center stores the received data in the database 131 and stores it for a certain period of time to confirm the fact when a criminal act occurs. It is assumed that a monitoring monitor 132 is provided in the monitoring center, and that the monitor can check the image at any time. When the main control unit 101 detects a suspicious action or a suspicious person, the main control unit 101 can display the fact on the display input unit 104 to call attention. In addition, the speaker 110 provided in the ATM 101 can be notified by automatic voice or the voice of a monitor at the monitoring center.

  The upper end of the camera installation panel 103 is positioned substantially at the height of the face of the customer 120, and a rail is incorporated at the tip of the camera installation panel 103. The surveillance camera 102 is driven by a camera driving unit 215, and can take a picture while freely moving left and right on the rail. The surveillance camera 102 has a function that allows the camera driving unit 215 to operate the shooting direction left and right (pan) and up and down (tilt), and an optical zoom function that can enlarge or reduce the shot image. With these functions, the monitoring camera 102 responds to transaction processing by checking the face image of the customer 120 and the suspicious person behind the ATM, the coin deposit / withdrawal port 105 of the ATM 101, the banknote deposit / withdrawal port 106, the passbook entry / exit 107, card Photographs can be taken by enlarging / reducing the vote entrance / exit 108 and the entire customer operation surface of the ATM 101 and the surrounding area.

  Cards, coins, banknotes, and bankbooks may be collectively referred to as a medium. In accordance therewith, the coin deposit / withdrawal port 105, the banknote deposit / withdrawal port 106, the passbook entrance / exit 107, and the card / detail slip entrance / exit 108 are collectively referred to as a medium entrance / exit.

  Even when the monitoring camera 102 is attached to the front frame as described above, the rail can be incorporated into the front frame.

  Next, taking the withdrawal transaction at the ATM 101 as an example, the operation of the surveillance camera 102 of the present invention will be described with reference to FIGS. It should be noted that high security can be ensured using the monitoring camera 102 even in transactions other than withdrawal transactions.

  FIG. 3 shows the position, shooting target, shooting direction, and shooting specification of the monitoring camera 102 for each transaction processing status in the ATM 101. As the transaction proceeds, the transaction processing status changes from left to right in FIG. Correspondingly, the position, shooting target, shooting direction, and shooting specification of the monitoring camera 102 also change. For example, when there is no customer 120, the monitoring camera 102 shoots the position as “center”, the shooting target as “ATM and its surroundings”, the shooting direction as “downward”, and the shooting specification as “wide angle”. When the customer 120 was detected, as shown in FIG. 3, the shooting target was changed to “customer”, the shooting direction was set to “front”, and the shooting specification was changed to “standard”. The image is displayed on the upper right of the display input unit 104.

  Three, three, two, and three types are set for the position of the monitoring camera 102, the shooting target, the shooting direction, and the shooting specification, respectively. The camera position is “Left”, “Center”, “Right”, the shooting object is “ATM”, “Customer”, “Media (card, bill, transaction statement slip) outlet”, the shooting direction is “Front”, “ There are two types of “downward” and three types of shooting specifications: “wide angle”, “standard”, and “enlarged”. When photographing the customer 120 standing in front of the ATM 101 or photographing each entrance / exit provided in the ATM 101, set “standard” to such an extent that the face of the customer 120 and the state of each entrance / exit are clearly visible. Take a picture. This “standard” is used as a default, and “wide angle” and “enlarged” specifications are used as necessary. When using the “wide-angle” or “enlarged” specifications, they will be described below when necessary.

  As is apparent from FIG. 1, when the ATM 101 is viewed from the front from the customer side, the card / detail slip entrance / exit 108 and the banknote deposit / withdrawal port 106 are on the right side of the ATM 101, and the passbook entrance / exit 107 and the coin deposit / withdrawal port 105 are at the ATM 101. It is arranged on the left side. Therefore, by driving the surveillance camera 102 and moving left and right on the rail, the object is photographed from the completion of the movement just above each entry / exit (for example, when photographing the passbook entry / exit 107, move to the left side of the ATM 101). Yes, it is possible to accurately obtain images of the respective entrances and exits.

  Note that, as shown in FIG. 3 described above, the position of the monitoring camera 102 for each transaction processing status, the shooting target, the shooting direction, and shooting specification data are stored in the storage unit 204 in advance. The main control unit 201 refers to the storage unit 204 and moves the monitoring camera 102 in accordance with the transaction process to take an image.

  FIG. 4 shows the transaction flow of FIG. 3, and FIG. 5 shows the shooting direction and shooting specifications of the monitoring camera 102 attached to the ATM 101. An image obtained by the monitoring camera 102 may be configured to be displayed on the display input unit 104 or may not be displayed, but will be described as a display configuration here. When the transaction is not performed, that is, in the standby state where the customer 120 is not present, the monitoring camera 102 is positioned at the “center”, “downward (downward)”, and the operation surface of the ATM 101 and its surroundings are “wide-angle” shooting specifications. The obtained image is displayed on the upper right of the display input unit 104 (S401). At this time, in the “standard” shooting specification, only the operation surface of the ATM 101 is included in the shot image. In order to solve this, the photographing specification is set to “wide angle”, the viewing angle is widened, and the area around the ATM 101 is also included in the photographed image. Thereby, although it is not put in contact with ATM101, the forgotten thing and suspicious thing of the customer 120 set | placed by ATM101 can also be found.

  When the customer 120 approaches the ATM 101, the main control unit 201 detects this by the customer detection unit 109. At this time, the monitoring camera 102 faces the customer side (front side) and shoots the face of the customer 120 with “standard” shooting specifications, and displays the obtained image on the upper right of the display input unit 104 (S402).

  After the processing of S402, the main control unit 201 displays transaction selection guidance such as “withdrawal”, “deposit”, “balance inquiry”, and “passbook entry” on the display input unit 104, and implements it to the customer 120 from among these. Let them select the transaction you want to do. In response, while the customer 120 selects a transaction using the display input unit 104, the surveillance camera 102 takes a picture of the customer 120 and the background with the “wide angle” shooting specification while facing the customer side (front). The displayed image is displayed on the upper right of the display input unit 104 (S403). At this time, only the customer 120 enters the photographed image in the “standard” photographing specification. In order to solve this, the photographing specification is set to “wide angle”, the viewing angle is widened, and the back of the customer 120 is also included in the photographed image. As a result, a suspicious person who wants to look into the operation of the customer 120 after the customer 120 can be found.

  When the customer 120 selects and inputs “withdrawal”, the main control unit 201 displays guidance for prompting insertion of a card on the display input unit 104. When the card is inserted into the card / detail slip entry / exit 108, the main control unit 201 reads the account information of the customer 120 stored in the card by the card mechanism unit 210. At this time, the monitoring camera 102 moves the camera position to “right” when viewed from the front of the ATM 101 as shown in FIG. 1 and changes the shooting target to the card / detail slip entry / exit 108 and changes the shooting direction to “downward (diagonal)”. ”With the“ standard ”shooting specification, and the obtained image is displayed on the upper right of the display input unit 104 (S404).

  Next, the main control unit 201 displays on the display input unit 104 a guide prompting the input of a personal identification number and a withdrawal amount. When the personal identification number and the withdrawal amount are input, the communication unit 216 transmits these pieces of information to the office center. On the other hand, the host computer 130 of the business center collates the password entered by the customer 120 into the display input unit 104 with the password registered in advance in the business center, and if the collation is successful, the entered withdrawal amount is output. Information indicating that money is allowed is transmitted to the ATM 101, and the data of the customer 120 in the database 131 is updated. In the processing status of the password input, withdrawal amount input, and center communication, the monitoring camera 102 faces the front, photographs the back of the customer 120 with the imaging specification “wide angle”, and the obtained image is displayed on the upper right of the display input unit 104. indicate. Thereby, since it is not necessary to photograph personal information such as an account number and a personal identification number, the customer 120 can carry out the transaction with peace of mind (S405).

  When receiving information indicating that withdrawal is permitted from the office center, the main control unit 201 starts a withdrawal operation. The banknotes are withdrawn from the banknote deposit / withdrawal mechanism 212 and discharged from the banknote deposit / withdrawal port 106. At this time, the monitoring camera 102 becomes “downward (diagonal)”, the banknote deposit / withdrawal port 106 is photographed with the “enlarged” photographing specification, and the obtained image is displayed on the upper right of the display input unit 104 (S406). The reason why the photographing specification is changed from “standard” to “enlarged” is to acquire information inside the banknote deposit / withdrawal port 106 accurately.

  When the withdrawal operation is completed, the statement slip and the card are then discharged. The transaction content is printed on the statement slip by the statement slip mechanism unit 211, and the transaction statement slip is first discharged from the card and the statement slip entry / exit 108. Subsequently, the card of the customer 120 in the card mechanism unit 210 is discharged from the card / detail slip entry / exit 108. At this time, while the monitoring camera 102 is “downward (diagonal)”, the card and statement slip slot 108 are photographed with standard photographing specifications, and the obtained image is displayed on the upper right of the display input unit 104 (S407).

  When the transaction statement slip and the card are discharged, the customer 120 receives them and leaves the ATM 101. When the main control unit 201 detects the departure of the customer 120 by the customer detection unit 109, the monitoring camera 102 moves to “center”, changes the shooting direction to “downward (directly down)”, and operates the ATM operation surface (display input). From the difference image between the image obtained by photographing the vicinity of the unit 104) and the image obtained by photographing the operation surface in the normal state (near the display input unit 104) registered in advance, something is newly placed. Check if it is not. At this time, the monitoring camera 102 captures the operation surface (near the display input unit 104) (S408), and displays the obtained image on the upper right of the display input unit 104. Then, it returns to a standby state again (S409).

  If it can be recognized from the difference image that something is placed, a caution display by the display input unit 104 and an audio output by the speaker 110 are performed. Alternatively, the monitoring center is notified so that the monitoring person confirms the captured image.

  Specifically, first, since the forgotten thing of the customer 120 is placed in the vicinity of the operation surface of the ATM 101, a voice output or the like indicating that the customer 120 can take it home is performed. If the user continues to recognize that there is a foreign object (for example, the foreign object indicates a skimming device provided at the card entry / exit, a bag that the customer 120 has forgotten) in spite of this output, the next customer 120 7 is detected by the customer detection unit 109, the fact that there is a foreign object is notified on the initial screen of FIG. 7, and the customer 120 is well visually confirmed. If there is a foreign object as a result of the confirmation, the NG button 702 is pressed and notified to the monitoring center supervisor. On the other hand, the customer 120 receives a notification from the monitor and operates according to the instruction. If there is no foreign object, the user presses an OK button 701 to start a normal transaction.

  FIG. 7 is a screen display example when a foreign object is detected by the monitoring camera 102 before the customer 120 selects a transaction. An image captured by the monitoring camera 102 is always displayed on the upper right of the screen of the display input unit 104. Thereby, the customer 120 can recognize that the surveillance camera 102 is not improperly attached.

  In the above description, the withdrawal transaction has been described as an example. However, a transaction for entering a passbook will be briefly described. When “passbook entry” is selected in the transaction selection in step 403 of FIG. 4, the main control unit 201 displays guidance for prompting insertion of the passbook on the display input unit 104. When the customer 120 inserts a bankbook into the bankbook entry / exit 107, the main control unit 201 loads the bankbook into the bankbook mechanism unit 214. At this time, the surveillance camera 102 changes the subject to be photographed to the passbook entry / exit 107, and shoots with “standard” shooting specifications with the camera position set to “left” and the shooting direction set to “downward (diagonal)”.

  Then, the communication unit 216 is used to inquire the data to the host computer 130 of the business center, and the transaction information is entered in the passbook based on the data in the database 131 and discharged from the passbook entry / exit 107.

  FIG. 6 shows an external view of the ATM 101 installed mainly in a cash corner of a convenience store or an overseas financial institution. The technique described above can also be applied to this type of ATM. The ATM 101 is characterized in that the display input unit 104 is first mounted on the apparatus in a standing state (substantially perpendicular to the installation surface of the ATM 101), and secondly, a numeric keyboard 601 for inputting a password is provided on the front surface. It is mounted in a recessed portion of the panel, and thirdly, the card and statement slip entry / exit are separately attached to the card entry / exit 108B and statement slip entry / exit 108A. Thus, even if the front panel has a different type of ATM 101, the surveillance camera 102 can be provided. Since the surveillance camera 102 is attached to the camera installation panel 103 projecting to the customer side and photographs the operation surface from the position, the object can be photographed in the same manner as the ATM 101 in FIG.

  In the ATM 101 in FIG. 5, when the statement slip and card are ejected in step 407, the transaction statement slip and the card are continuously ejected from the same location, so it is only necessary to photograph the same location, but the ATM 101 in FIG. Then, since the transaction statement slip and the card are continuously discharged from different places, it is desirable to immediately change the photographing target to the card entry / exit 108B after photographing the statement slip entry / exit 108A. This is in order not to miss criminal acts even temporarily.

  Since the surveillance camera 102 is provided for photographing a suspicious person or a suspicious activity, basically, the customer 120 cannot freely operate the surveillance camera 102. However, it is assumed that the customer 120 can also operate the monitoring camera 102 under certain conditions. Two periods in which manual operation is allowed are assumed. The first is steps 403 and 405 where the monitoring camera 102 is photographing the customer 120, and the second is step 406 of the withdrawal operation. These will be described with reference to FIGS.

  As shown in FIG. 8 (transaction selection screen), at the lower right of the screen of the display input unit 104, the camera movement button 703 for moving the shooting direction of the monitoring camera 102 and the optical zoom are used to enlarge / reduce the shot image. A screen zoom button 704 is provided. The captured image of the monitoring camera 102 changes in accordance with these button inputs. For example, when “down” of the camera movement button 703 is pressed, the main control unit 201 detects this by the display input unit 104, drives the monitoring camera 102 by the camera driving unit 215, and moves the monitoring camera 102 downward in FIG. 5. Control of changing the shooting direction. In addition, when “enlarge” of the screen zoom button 704 is pressed, the main control unit 201 similarly detects this and performs zoom-up control of the monitoring camera 102.

  Note that the camera movement button 703 and the screen zoom button 704 may be called camera operation buttons, respectively, or the camera movement button 703 and the screen zoom button 704 may be collectively called camera operation buttons.

  (1) When the customer 120 is photographed by the monitoring camera 102. This assumes that the customer 120 himself / herself performs a transaction operation on the ATM 101 while confirming whether or not there is a suspicious person behind. At this time, the customer 120 can use the camera movement button 703 and the screen zoom button 704 to view the image behind the customer 120 while changing the shooting target and direction of the monitoring camera 102. However, since the original purpose of the surveillance camera 102 during this period is to photograph the customer 120, it is necessary to prevent the customer 120 from disappearing from the image. In order to solve this problem, the moving range is limited so that the monitoring camera 102 cannot change the shooting direction beyond a certain angle. For example, the angle X that can be swung up and down of the surveillance camera 102 in the case of wide-angle, front-facing shooting shown in the lower left of FIG. 5 is set to plus or minus 40 degrees (the front is set to 0 degrees) to prevent further movement. . The same applies to the angle in the left-right direction.

  In FIG. 8, an image of the customer 120 who is operating the ATM 101 photographed by the monitoring camera 102 is displayed small in the upper right of the screen. At this time, when “right” movement is instructed by the camera movement button 703 and “enlargement” is instructed by the screen zoom button 704, an enlarged image is displayed while the photographing direction of the monitoring camera 102 moves to the right as shown in FIG. Thereby, since the customer 120 can monitor the presence or absence of a suspicious person behind, it can operate in comfort. If “Drawer” is selected in FIG. 9, the screen moves to the “Drawer” screen in FIG. 10, but the image of the customer 120 is displayed as it is (if “Drawer” is originally selected, the “Card insertion” screen is displayed next. However, for the sake of easy understanding, it is assumed that the “card insertion” screen is omitted and the screen is changed to the “password input” screen).

  (2) In the case of a withdrawal operation. This mainly assumes the transaction of the customer 120 of the wheelchair user. A wheelchair user has a line of sight at a position lower than that of a healthy person, and it is a very burdensome work to get on the ATM 101 and perform each operation. Therefore, there is a possibility that the inside of the banknote entrance / exit 106 and the coin entrance / exit 105 cannot be seen from above, and when the customer 120 receives the banknotes and coins, all cannot be collected, and some banknotes and coins are inserted into the banknote entrance / exit. It is also conceivable that the coin 106 is left in the coin slot 105. Therefore, while moving the surveillance camera 102 with the camera movement button 703 and the zoom button 704, images inside the banknote entrance / exit 106 and the coin entrance / exit 105 are acquired, so that it can be confirmed whether banknotes or coins remain inside. To.

  It should be noted that a camera movement button 703 and a screen zoom button 704 are also provided on the monitoring monitor 132 of the monitoring center, and the monitoring camera 102 is operated from the monitoring person side so as to enlarge and confirm a foreign substance that seems to be pasted. Any configuration may be used.

  Here, the principle of movement of the monitoring camera 102 will be described together. 11 and 12 are overhead views of the operation surface of the ATM 101. FIG.

  In the transaction processing status of FIG. 3, in the customer visit, transaction selection, password input, money amount input, and center communication, the monitoring camera 102 faces the front and photographs the customer 120 and the back thereof. In a general surveillance system, the surveillance camera 102 is installed at a certain location, and the surveillance camera 102 itself does not move at that location, and the shooting direction is changed left and right and up and down. However, when the surveillance camera 102 is photographed by the conventional method, there is a drawback that the photographing range is limited. On the other hand, in the monitoring camera 102 of the present embodiment, a camera drive unit 215 that drives the monitoring camera 102 and a rail for moving the monitoring camera 102 to the left and right are provided. With these configurations, the surveillance camera 102 moves to the left and right on the rail of the camera installation panel 103 while taking the customer 120 at the center position of the photographed image, and continuously photographs a plurality of positions. As a result, the image face of the customer 120 can be taken from various angles, and an accurate image can be acquired. Also, by moving left and right using the rail, you can clearly see the numeric keypad at the back of the cut and the corner inside the coin slot.

  In addition, as shown in FIG. 12, a concealing cover 1201 made of smoke glass or a half mirror may be attached in front of the monitoring camera 102 on the camera installation panel 103 so as to cover the moving range of the monitoring camera 102. . As a result, even if a suspicious person covers the lens of the monitoring camera 102 with his / her hand and disturbs shooting, it is not possible to know where the monitoring camera 102 is located, so this disturbing action can be prevented in advance. In addition, when the customer 120 trades, consideration is given so that the customer 120 can trade without being aware of the presence of the monitoring camera 102.

  It is assumed that even if shooting is performed while moving the surveillance camera 102 while hiding the position of the surveillance camera 102 by the concealment cover 1201, if the entire moving range of the surveillance camera 102 is covered with paper or cloth, it is assumed that nothing can be taken. Is done. In order to solve this problem, a camera shooting disturbance detection unit is provided over the entire surface of the concealing cover, and always checks whether paper or cloth that interferes with camera shooting is stuck on the front surface of the surveillance camera 102 lens. . If paper or cloth is pasted, the transaction is forcibly canceled. The security can be improved by allowing the transaction on condition that the monitoring camera 102 shoots.

  In the above description, the rail is provided in the left-right direction as viewed from the customer 120, and the surveillance camera 102 is moved only in the left-right direction. You may install so that the camera 102 can move freely. Thus, it is possible to eliminate the blind spot of photography that occurs due to the restriction of movement.

  FIG. 13 shows a block diagram of the camera driving unit 215. The drive source used for camera movement (left and right), pan (up and down), tilt (left and right), and optical zoom is a pulse motor. Needless to say, if the rotation direction of the pulse motor is set to normal rotation / reverse rotation = + / −, the pulse motor rotates in proportion to the number of input pulses and the rotation angle per pulse becomes constant. In FIG. 14A showing this relationship, the moving distance of the monitoring camera 102 that moves to the right and left on the rail and the magnification (enlargement / standard / wide angle) of the optical zoom are shown. In FIG. Shows the turning angle of the rotating tilt.

  Immediately after the power is turned on, initial values of the movement distance 0 and the turning angle 0 degree are set. After that, when +/− settings and the number of pulse inputs from the main control unit 201 are sequentially stored, the current value is added and subtracted. Know the position and angle. In accordance with the photographing target of the monitoring camera 102 corresponding to each transaction processing status in FIG. 3, instruction signals from the main control unit 201 to the rail, pan, tilt, and zoom motors are preset and stored, and sequentially By reading out, the camera position, direction, and specifications are automatically determined.

  As described above, this embodiment describes the case where the surveillance camera 102 is attached to the ATM 101. However, the installation of the surveillance camera 102 is not limited to the ATM 101, and is remotely operated from a vending machine such as a ticket vending machine or the center. It can also be used for consulting terminals and automatic contract machines. In addition, for the detection of suspicious objects, if the recognition algorithm built into the ATM 101 is made high-performance, and the ATM 101 itself is judged to be placed as a suspicious object and automatically operates, it is monitored by the monitoring center. There is no need to place a member.

Example of external view of automatic transaction equipment Example of block diagram of automatic transaction equipment Example of a table showing the position, subject, direction, and specifications of the surveillance camera corresponding to the transaction processing status Example of flowchart of transaction by automatic transaction device Example of a diagram showing the shooting direction and shooting specifications of a surveillance camera Example of a diagram showing the shooting direction and shooting specifications of the surveillance camera in the automatic transaction apparatus with the display input unit standing Example of screen display when a foreign object is detected by a surveillance camera Example of screen display during a transaction incorporating images taken by a surveillance camera (1) Example of a screen display during a transaction incorporating an image taken by a surveillance camera (2) Example of screen display during a transaction incorporating images taken by a surveillance camera (3) Example of a diagram of automatic transaction equipment viewed from directly above Example of a diagram of an automatic transaction device with a concealment cover as seen from directly above Example of block diagram of surveillance camera drive unit Example of a diagram showing the distance and turning angle of the surveillance camera Example of the figure where the camera installation panel upper part is installed at various angles with respect to the camera installation panel lower part (front panel) Example of a figure with a surveillance camera installed on the front frame of an automatic transaction device

Explanation of symbols

DESCRIPTION OF SYMBOLS 101 ... ATM, 102 ... Surveillance camera, 103 ... Camera installation panel, 104 ... Display input part, 105 ... Coin deposit / withdrawal port, 106 ... Banknote deposit / withdrawal port, 107 ... Passbook entry / exit, 108 ... Card and statement slip entry / exit, DESCRIPTION OF SYMBOLS 109 ... Customer detection part, 110 ... Speaker, 120 ... Customer, 201 ... Main control part, 202 ... CPU, 203 ... Memory, 204 ... Memory | storage part, 210 ... Card mechanism part, 211 ... Statement slip mechanism part, 212 ... Bill entry / exit Gold mechanism part, 213 ... Coin deposit / withdrawal mechanism part, 214 ... Passbook mechanism part, 215 ... Camera drive part, 216 ... Communication part, 217 ... Power source

Claims (7)

In automatic transaction equipment that handles cash,
A camera installation panel installed overhanging on the customer side from the top of the front panel of the automatic transaction apparatus;
A camera installed at the tip of the camera installation panel to acquire an image or a moving image;
A camera driving unit that supports the camera and enables a change in the shooting direction of the camera;
A media entry / exit for media input / output;
An automatic transaction apparatus comprising: a control unit that operates the camera driving unit to control the camera so as to photograph a customer, a customer's surroundings, or the medium entrance / exit. In an automatic transaction apparatus that handles customer desired transactions,
A camera that has an enlargement or reduction zoom function and shoots an object;
A media entry / exit for media input / output;
A display input unit for displaying the operation content to the customer and receiving input from the customer;
The transaction processing status is determined based on the input from the customer received by the display input unit, the medium entry / exit is photographed when the transaction processing status is related to the medium, and the medium when the transaction processing status is not related to the medium. An automatic transaction apparatus, comprising: a control unit that controls the camera so as to capture images other than the entrance / exit. In an automatic transaction apparatus that performs transactions based on customer operations,
A camera installation panel installed overhanging on the customer side from the top of the front panel of the automatic transaction apparatus;
A camera that is installed at the tip of the camera installation panel and shoots an object with an enlargement or reduction zoom function;
A camera driving unit that supports the camera and enables a change in the shooting direction of the camera;
A media entry / exit for media input / output;
A display input unit for displaying the operation content to the customer and receiving input from the customer;
By determining the transaction processing status based on the input from the customer received by the display input unit and operating the camera driving unit, when the transaction processing status is related to the medium, the medium entrance / exit is photographed, An automatic transaction apparatus comprising: a control unit that controls the camera so as to capture images other than the medium entry / exit when the processing status is not related to the medium. The automatic transaction apparatus according to claim 3,
Having a rail at a predetermined position of the camera installation panel,
The control unit controls the camera to move in the horizontal direction on the rail by the camera driving unit in accordance with the content of the transaction processing status so as to photograph the customer, the customer's surroundings, or the medium entrance / exit. An automatic transaction apparatus characterized by: In the automatic transaction device according to claims 1 to 4,
The automatic transaction apparatus, wherein the medium includes a bill, a coin, a card, or a transaction statement. The automatic transaction apparatus according to claim 1, wherein
A display input unit for displaying the operation content to the customer and receiving input from the customer;
The said control part displays the image image | photographed with the said camera on the said display input part, The automatic transaction apparatus characterized by the above-mentioned. The automatic transaction apparatus according to claim 6,
The automatic transaction apparatus, wherein the display input unit includes a camera operation button that changes a shooting direction of the camera or switches between an enlarged display and a reduced display of an image captured by the camera.

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