CN115208710A - Clothes airing machine fault processing method and equipment based on intelligent sound box and storage medium - Google Patents
Clothes airing machine fault processing method and equipment based on intelligent sound box and storage medium Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
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- D—TEXTILES; PAPER
- D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
- D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
- D06F57/00—Supporting means, other than simple clothes-lines, for linen or garments to be dried or aired
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- G—PHYSICS
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- H04L12/00—Data switching networks
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- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
- H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
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- H—ELECTRICITY
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Abstract
The invention discloses a clothes airing machine fault processing method, equipment and a storage medium based on an intelligent sound box, wherein the method comprises the following steps: the method comprises the steps that a detection request sent by a user is obtained through a voice interaction function of an intelligent sound box, and a first detection instruction is sent to a clothes airing machine to trigger the clothes airing machine to execute fault detection operation; generating a maintenance work order based on a detection result fed back by the clothes airing machine executing the fault detection operation, and pushing the maintenance work order to a specified terminal for maintenance reminding; and determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box, and updating the maintenance work order according to the maintenance state of the clothes airing machine. According to the intelligent sound box, the clothes airing machine can be triggered to execute automatic fault detection through the voice interaction function of the intelligent sound box, the fault detection efficiency is improved, and the product experience of intelligent interaction of users is improved.
Description
Technical Field
The invention relates to the technical field of intelligent home furnishing, in particular to a clothes airing machine fault processing method and equipment based on an intelligent sound box and a computer readable storage medium.
Background
At present, with the continuous progress of science and technology, intelligent household products are continuously popularized in life, products related to the intelligent clothes airing machine also gradually become necessities in life, and household intelligent equipment is more and more accepted by people. However, the intelligent degree of the existing clothes drying machine still remains to be controlled according to an instruction manually sent by a user, and after the clothes drying machine breaks down, the user does not know how to overhaul and only can rely on professional maintenance personnel to overhaul.
Disclosure of Invention
In order to overcome the defects of the prior art, one of the purposes of the invention is to provide a clothes drying machine fault processing method based on an intelligent sound box, which can trigger a clothes drying machine to execute automatic fault detection through the voice interaction function of the intelligent sound box, so that the fault detection efficiency is improved, and the product experience of intelligent interaction of a user is improved.
Another object of the present invention is to provide an electronic device.
It is a further object of the present invention to provide a computer readable storage medium.
One of the purposes of the invention is realized by adopting the following technical scheme:
clothes drying machine fault processing method based on intelligent sound box includes:
the method comprises the steps that a detection request sent by a user is obtained through a voice interaction function of an intelligent sound box, and a first detection instruction is sent to a clothes airing machine to trigger the clothes airing machine to execute fault detection operation;
generating a maintenance work order based on a detection result fed back by the clothes airing machine executing the fault detection operation, and pushing the maintenance work order to a specified terminal for maintenance reminding;
and determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box, and updating the maintenance work order according to the maintenance state of the clothes airing machine.
Further, the method for acquiring the detection request includes:
and judging whether a preset fixed phrase exists in the one-way user instruction recorded by the intelligent sound box, and if so, generating and uploading the detection request.
Further, the method for acquiring the detection request includes:
and acquiring the voice interaction dialog recorded by the intelligent sound box in real time, identifying the language meaning of the voice interaction dialog, judging whether the language meaning contains a fault detection requirement, and if so, generating and uploading the detection request.
Further, the method for triggering the clothes airing machine to perform the fault detection operation comprises the following steps:
and issuing the first detection instruction to each functional module of the clothes airing machine, and marking the functional module which does not respond to the instruction or the functional module with abnormal running state when executing the instruction.
Further, the method of triggering the clothes drying machine to perform the fault detection operation comprises:
and calling an operation log of the clothes airing machine in response to the first detection instruction so as to obtain abnormal operation data of the clothes airing machine.
Further, after obtaining the testing result of airing machine feedback, still include:
and transmitting the detection result to the intelligent sound box for broadcasting, sending a demand confirmation instruction to the intelligent sound box, controlling the intelligent sound box to determine a fault detection demand through a voice interaction function, and automatically generating the maintenance work order after determining the fault detection demand.
Further, the pushing method of the maintenance work order comprises the following steps:
calling user information bound with the clothes airing machine to construct the maintenance work order of the current user, analyzing a fault reason according to the detection result, and writing the fault reason and the maintenance suggestion corresponding to the fault reason into the maintenance work order of the current user;
and acquiring a target address where the clothes airing machine is located according to the user information, screening the maintenance personnel with the highest matching degree by combining the target address and the fault reason, and pushing the maintenance work order containing the target address, the fault reason and the maintenance suggestion information to the mobile terminal of the maintenance personnel with the highest matching degree for maintenance reminding.
Further, the method for determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box comprises the following steps:
generating a second detection instruction according to the voice interaction conversation recorded by the intelligent sound box, sending the second detection instruction to the clothes airing machine, and triggering the clothes airing machine to carry out maintenance progress detection so as to obtain a maintenance progress detection result; and sending the maintenance progress detection result to the intelligent sound box for broadcasting, and updating the maintenance work order in real time according to the maintenance progress detection result.
The second purpose of the invention is realized by adopting the following technical scheme:
an electronic device comprises a processor, a memory and a computer program which is stored on the memory and can run on the processor, wherein when the processor executes the computer program, the intelligent sound box-based clothes airing machine fault processing method is realized.
The fourth purpose of the invention is realized by adopting the following technical scheme:
a computer readable storage medium having stored thereon a computer program which, when executed, implements the smart speaker-based clothes airing machine fault handling method as described above.
Compared with the prior art, the invention has the beneficial effects that:
the clothes airing machine is triggered to perform fault detection by utilizing the voice interaction function of the intelligent sound box, and a maintenance work order is automatically generated according to the fault detection result and used for informing related maintenance personnel to perform maintenance; the user still can acquire the maintenance completion condition of airing machine through the voice interaction of intelligent audio amplifier, terminates or updates the maintenance work order according to the maintenance completion condition, carries out real time monitoring to the maintenance condition, effectively shortens the repair time of trouble, promotes user's intelligent interactive product experience.
Drawings
Fig. 1 is a schematic flow chart of a fault handling method executed by a cloud server according to the present invention;
FIG. 2 is a schematic diagram of an intelligent home system of the present invention;
fig. 3 is a schematic diagram of an overall fault processing flow of the smart home system of the present invention.
Detailed Description
The present invention will be further described with reference to the accompanying drawings and the detailed description, and it should be noted that any combination of the embodiments or technical features described below can be used to form a new embodiment without conflict.
The embodiment provides a clothes drying machine fault processing method based on an intelligent sound box, and as shown in fig. 2, the method is applied to an intelligent home system composed of the intelligent sound box, a cloud server and a clothes drying machine; the intelligent sound box and the clothes airing machine are respectively connected with the cloud server, so that information transmission between the intelligent sound box and the cloud server and between the cloud server and the clothes airing machine is achieved. As shown in fig. 1, the cloud server executes a fault handling method including the following steps:
step S1: the method comprises the steps that a detection request sent by a user is obtained through a voice interaction function of an intelligent sound box, and a first detection instruction is sent to a clothes airing machine to trigger the clothes airing machine to execute fault detection operation;
step S2: generating a maintenance work order based on a detection result fed back by the clothes airing machine executing the fault detection operation, and pushing the maintenance work order to a specified terminal for maintenance reminding;
and step S3: and determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box, and updating the maintenance work order according to the maintenance state of the clothes airing machine.
Referring to fig. 3, in the process of voice interaction between the user and the smart speaker, the user may directly speak a fixed phrase to the smart speaker, and the smart speaker may generate a detection request and send the detection request to the cloud server after recognizing the fixed phrase; the fixed phrases can be set according to the requirements of users, and the fixed phrases can contain words such as 'fault detection' and the like, or can not contain words such as 'fault detection' and the like, but are indicated by other words or sounds.
In addition, the intelligent sound box can perform bidirectional voice interaction with the user for multiple times, during the bidirectional voice interaction, the intelligent sound box can record each sentence of words spoken by the user in the bidirectional voice interaction process, the real meaning of the words spoken by the user is identified through a natural language processing system arranged in the intelligent sound box, whether the real meaning contains the content which is required to initiate the fault detection requirement or not is judged, and if yes, a detection request is generated and sent to the cloud server; in addition, the intelligent sound box can upload the interactive words recorded in real time to the cloud server, and the cloud server calls the natural language processing system to identify the real meanings of the users in the interactive process, so that the data processing amount of the intelligent sound box is reduced, and the quick interactive response of the intelligent sound box is maintained.
During the period, when the fault detection requirement is detected in the interactive voice conversation, the cloud server or the intelligent sound box can automatically send a requirement confirmation instruction, the intelligent sound box inquires whether the user has the fault detection requirement or not in a voice interaction mode, and when the user confirms the requirement through voice, the detection request is sent to the clothes airing machine; if the demand is not confirmed by the user, the sending of the detection request is stopped, and the clothes drying machine does not execute the fault detection operation.
The bidirectional interaction process of the intelligent sound box can be automatically initiated by an appointed sentence, and can also be automatically ended after the appointed sentence is received; for example, the user may preset a specific sentence for triggering the start and the end of the two-way interaction function, and when the smart speaker receives the specific sentence, the user records each sentence spoken by the user and all responses made by the smart speaker, so as to analyze the real meaning of the user in the two-way interaction more accurately.
When the clothes airing machine receives the detection request, the fault detection operation is executed, and the method for the fault detection operation comprises the following steps:
each functional module of the clothes airing machine issues a first detection instruction, for example: sending a first detection instruction to an illumination module of the clothes airing machine, wherein the illumination module can automatically change the current state of the illumination module after receiving the first detection instruction, namely, the illumination module in the original closed state is turned on, and the illumination module feeds back a message of switching the illumination module to the on state; if a functional module executes corresponding control operation according to the first detection instruction, and the message fed back by the functional module conforms to the control operation corresponding to the first detection instruction, the functional module can be judged to be in a normal state; if a functional module does not respond to the first detection instruction, or the feedback message of the functional module indicates that the control operation currently executed by the functional module does not conform to the control operation corresponding to the first detection instruction, it is determined that the functional module is abnormal.
And acquiring a running log of the clothes airing machine system through calling to acquire whether the detection functional module executes corresponding control operation according to the first detection instruction. In addition, the system can also directly detect the fault through the system operation log of the clothes airing machine, namely after the clothes airing machine receives the first detection instruction, the operation log of the clothes airing machine system is automatically called, the operation log is traversed to search whether the log has the abnormal operation data of the clothes airing machine, if so, the fault exists in the log, the fault exists in the clothes airing machine, and the fault information such as the position, time, fault type and the like of the fault can be obtained according to the abnormal operation data in the operation log.
When the airing machine automatically carries out fault detection and obtains a detection result, the detection result is sent to the intelligent loudspeaker box through the cloud server to be broadcasted, so that a user is informed of the fault condition of the airing machine, meanwhile, the cloud server also sends a demand confirmation instruction to the intelligent loudspeaker box, after the intelligent loudspeaker box receives the demand confirmation instruction, the intelligent loudspeaker box starts a voice interaction function to inquire whether the user needs to overhaul the airing machine, the voice interaction function of the intelligent loudspeaker box can confirm the fault detection demand, and the cloud server receives a feedback message of the user for confirming the fault detection demand and then automatically generates a corresponding maintenance work order according to the detection result.
The maintenance work order can be constructed according to user information bound to the clothes airing machine, and fault information such as fault reasons, fault positions, fault time and fault types are written into the maintenance work order according to detection results; meanwhile, a maintenance suggestion corresponding to the fault reason pre-stored in the database is called and written into the maintenance work order.
The maintenance work order can acquire the current target address of the user according to the user information, and the maintenance personnel with the highest matching degree are screened by combining the target address and the fault reason, namely the maintenance personnel who are close to the target address and can maintain the type of fault are screened; and pushing the maintenance work order containing the target address, the fault reason and the maintenance suggestion information to a mobile terminal of a maintenance worker with the highest matching degree for maintenance reminding so as to inform the maintenance worker to get on the spot for maintenance as soon as possible.
After the maintenance personnel arrive at the site for maintenance, the maintenance personnel or the user can actively trigger the intelligent sound box to carry out voice interaction in the maintenance process or after the maintenance is finished, so that the maintenance state of the clothes airing machine is confirmed; for example, a maintenance worker or a user can send out voice similar to 'whether maintenance is finished', and the intelligent sound box identifies an interactive voice conversation through the voice identification and interaction function and then sends the interactive voice conversation to the cloud server; the cloud server generates a second detection instruction at the moment, and sends the second detection instruction to the clothes airing machine to trigger the clothes airing machine to perform maintenance progress detection again, the maintenance progress detection is similar to the fault detection method, whether the abnormal condition still exists in the clothes airing machine can be detected in a mode of running logs or functional module testing, and if the abnormal condition is not found in the maintenance progress detection process, the completion of maintenance can be judged; if the fault still exists or a new fault occurs in the maintenance schedule detection process, the maintenance schedule is not completed.
Meanwhile, the cloud server sends the maintenance progress detection result to the intelligent sound box for broadcasting, so that a user or maintenance personnel can know the maintenance completion condition of the clothes airing machine; meanwhile, the maintenance work order is updated in real time according to the detection result of the maintenance progress, namely, if the maintenance is finished through detection, the maintenance work order is ended, and the maintenance operation is ended; if the maintenance is not completed, the fault information such as the fault position, the fault reason and the like in the maintenance work order and the corresponding maintenance suggestions are modified according to the detected result, so that maintenance personnel can maintain the clothes airing machine more accurately. Meanwhile, the cloud server stores the modification records of each maintenance work order, so that a user or maintenance personnel can know the whole maintenance process.
The whole control process of this embodiment goes on between intelligent audio amplifier, high in the clouds server, intelligence airing machine, through the voice interaction and airing machine communication of intelligent audio amplifier, the automatic triggering airing machine carries out fault detection to monitor the maintenance condition, effectively shorten the repair time of trouble, promote the interactive product experience of user intelligence.
In some embodiments, an electronic device is provided, which includes a processor, a memory, and a computer program stored on the memory and executable on the processor, and when the processor executes the computer program, the processor implements the smart speaker-based clothes airing machine fault handling method in the first embodiment; in addition, the present embodiment also provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed, the method for processing the fault of the clothes airing machine based on the smart sound box is implemented.
The device and the computer-readable storage medium are based on two aspects of the same inventive concept, and the method implementation process has been described in detail in the foregoing, so that those skilled in the art can clearly understand the structure and implementation process of the device and the storage medium in this embodiment according to the foregoing description, and for the sake of brevity of the description, no further description is provided here.
The above embodiments are only preferred embodiments of the present invention, and the scope of the present invention should not be limited thereby, and any insubstantial changes and substitutions made by those skilled in the art based on the present invention are intended to be covered by the claims.
Claims (10)
1. Clothes drying machine fault processing method based on intelligent sound box is characterized by comprising the following steps:
the method comprises the steps that a detection request sent by a user is obtained through a voice interaction function of an intelligent sound box, and a first detection instruction is sent to a clothes airing machine to trigger the clothes airing machine to execute fault detection operation;
generating a maintenance work order based on a detection result fed back by the clothes airing machine executing the fault detection operation, and pushing the maintenance work order to a specified terminal for maintenance reminding;
and determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box, and updating the maintenance work order according to the maintenance state of the clothes airing machine.
2. The clothes airing machine fault handling method based on the intelligent sound box according to claim 1, wherein the method for obtaining the detection request comprises the following steps:
and judging whether a preset fixed phrase exists in the one-way user instruction recorded by the intelligent sound box, and if so, generating and uploading the detection request.
3. The clothes airing machine fault handling method based on the intelligent sound box according to claim 1, wherein the method for obtaining the detection request comprises the following steps:
and acquiring the voice interaction dialog recorded by the intelligent sound box in real time, identifying the language meaning of the voice interaction dialog, judging whether the language meaning contains a fault detection requirement, and if so, generating and uploading the detection request.
4. The intelligent loudspeaker box-based clothes airing machine fault handling method according to claim 1, wherein the method for triggering the clothes airing machine to execute the fault detection operation comprises the following steps:
and issuing the first detection instruction to each functional module of the clothes airing machine, and marking the functional module which does not respond to the instruction or the functional module with abnormal running state when executing the instruction.
5. The intelligent loudspeaker box-based clothes airing machine fault handling method according to claim 4, wherein the method for triggering the clothes airing machine to perform the fault detection operation comprises the following steps:
and calling an operation log of the clothes airing machine in response to the first detection instruction so as to obtain abnormal operation data of the clothes airing machine.
6. The intelligent sound box based clothes airing machine fault handling method according to claim 1, wherein after the detection result fed back by the clothes airing machine is obtained, the method further comprises the following steps:
and transmitting the detection result to the intelligent sound box for broadcasting, sending a demand confirmation instruction to the intelligent sound box, controlling the intelligent sound box to determine a fault detection demand through a voice interaction function, and automatically generating the maintenance work order after determining the fault detection demand.
7. The intelligent sound box based clothes airing machine fault handling method according to claim 1 or 6, wherein the pushing method of the maintenance work order is as follows:
calling user information bound with the clothes airing machine to construct the maintenance work order of the current user, analyzing a fault reason according to the detection result, and writing the fault reason and the maintenance suggestion corresponding to the fault reason into the maintenance work order of the current user;
and acquiring a target address where the clothes airing machine is located according to the user information, screening the maintenance personnel with the highest matching degree by combining the target address and the fault reason, and pushing the maintenance work order containing the target address, the fault reason and the maintenance suggestion information to the mobile terminal of the maintenance personnel with the highest matching degree for maintenance reminding.
8. The clothes airing machine fault handling method based on the intelligent sound box according to claim 1, wherein the method for determining the maintenance state of the clothes airing machine based on the voice interaction function of the intelligent sound box comprises the following steps:
generating a second detection instruction according to the voice interaction conversation recorded by the intelligent sound box, sending the second detection instruction to the clothes airing machine, and triggering the clothes airing machine to carry out maintenance progress detection so as to obtain a maintenance progress detection result; and sending the maintenance progress detection result to the intelligent sound box for broadcasting, and updating the maintenance work order in real time according to the maintenance progress detection result.
9. An electronic device, comprising a processor, a memory and a computer program stored in the memory and capable of running on the processor, wherein the processor implements the method for handling the failure of the smart speaker-based clothes drying machine according to any one of claims 1 to 8 when executing the computer program.
10. A computer-readable storage medium, wherein a computer program is stored thereon, and when executed, the computer program implements the smart speaker-based clothes airing machine fault handling method according to any one of claims 1 to 8.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202210806379.XA CN115208710A (en) | 2022-07-08 | 2022-07-08 | Clothes airing machine fault processing method and equipment based on intelligent sound box and storage medium |
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| CN202210806379.XA CN115208710A (en) | 2022-07-08 | 2022-07-08 | Clothes airing machine fault processing method and equipment based on intelligent sound box and storage medium |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20190139547A1 (en) * | 2017-11-08 | 2019-05-09 | Alibaba Group Holding Limited | Interactive Method and Device |
| CN113838231A (en) * | 2021-09-10 | 2021-12-24 | 九牧厨卫股份有限公司 | Intelligent lock fault processing method and device based on intelligent sound box and readable medium |
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Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20190139547A1 (en) * | 2017-11-08 | 2019-05-09 | Alibaba Group Holding Limited | Interactive Method and Device |
| CN113838231A (en) * | 2021-09-10 | 2021-12-24 | 九牧厨卫股份有限公司 | Intelligent lock fault processing method and device based on intelligent sound box and readable medium |
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