CN113747185B - Information interaction method, device, system, equipment and storage medium - Google Patents

Information interaction method, device, system, equipment and storage medium Download PDF

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Publication number
CN113747185B
CN113747185B CN202110938788.0A CN202110938788A CN113747185B CN 113747185 B CN113747185 B CN 113747185B CN 202110938788 A CN202110938788 A CN 202110938788A CN 113747185 B CN113747185 B CN 113747185B
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session
target object
information
consultation
information interaction
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CN113747185A (en
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郭宏磊
亢雄伟
虞启骋
王文举
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Beijing Dajia Internet Information Technology Co Ltd
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Beijing Dajia Internet Information Technology Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/21—Server components or server architectures
    • H04N21/218—Source of audio or video content, e.g. local disk arrays
    • H04N21/2187—Live feed
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
    • H04N21/431—Generation of visual interfaces for content selection or interaction; Content or additional data rendering
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/47815—Electronic shopping
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/4788—Supplemental services, e.g. displaying phone caller identification, shopping application communicating with other users, e.g. chatting

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Finance (AREA)
  • Accounting & Taxation (AREA)
  • Economics (AREA)
  • Development Economics (AREA)
  • General Engineering & Computer Science (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • User Interface Of Digital Computer (AREA)
  • Computer And Data Communications (AREA)

Abstract

The disclosure relates to an information interaction method, an information interaction device, an information interaction system, an information interaction device and an information interaction storage medium, relates to the technical field of computers, and is used for solving the technical problem that the customer consultation information cannot be timely replied, and further user experience is reduced. The information interaction method comprises the following steps: receiving a service session request; the service session request includes advisory information; determining a session object according to the consultation information; and sending a session interface of the session object to the session requester based on the session object so that the session requester and the session object can perform information interaction at the session interface.

Description

Information interaction method, device, system, equipment and storage medium
Technical Field
The disclosure relates to the field of computer technology, and in particular, to an information interaction method, an information interaction device, an information interaction system, an information interaction device and a storage medium.
Background
With the rapid development of information technology, new service modes for recommending commodities to viewers in live broadcast (also called live broadcast with goods) are becoming increasingly popular in social life.
During the live broadcast, the anchor may recommend merchandise from different merchants or brands to the audience. In the case of a large number of merchants or brands, if a consumer consults with a host to the related problems of a merchant or brand of merchandise, the host may not be able to timely answer the consumer's problems, thereby reducing the consumer's user experience.
Disclosure of Invention
The disclosure provides an information interaction method, an information interaction device, an information interaction system, an information interaction device and a storage medium, which are used for solving the technical problem that the consultation information of a consumer cannot be timely replied, and further the user experience is reduced.
The technical scheme of the embodiment of the disclosure is as follows:
according to a first aspect of embodiments of the present disclosure, there is provided an information interaction method, which may be applied to a server. The method may include: receiving a service session request; the service session request includes advisory information; determining a session object according to the consultation information; and sending a session interface of the session object to the session requester based on the session object so that the session requester and the session object can perform information interaction at the session interface.
Optionally, when the advisory information includes the target object, determining the session object according to the advisory information includes: and when the corresponding intelligent customer service exists in the target object, determining the intelligent customer service corresponding to the target object as a session object.
Optionally, determining the session object according to the consultation information includes: and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object.
Optionally, the information interaction method further includes: sending a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Optionally, when the advisory information does not include the target object, the information interaction method further includes: and sending an object consultation interface corresponding to the consultation information to the session requester so that the session requester selects an object displayed by the object consultation interface.
According to a second aspect of the embodiments of the present disclosure, an information interaction method is provided, which may be applied to a terminal. The method may include: responding to the consultation operation executed by the session request party on the target object, and generating a consultation instruction; responding to the consultation instruction, and sending a first service session request to a server; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the consultation information by the session requester so that the session requester can interact information with the session object at the session interface.
Optionally, when the advisory information does not include the target object, the information interaction method further includes: receiving an object consultation interface corresponding to the consultation information sent by a server; the object consultation interface includes at least one object; responsive to a selection operation performed by the session requester on a target object of the at least one object, sending a second service session request to the server; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of the session object corresponding to the target object by the session requester so that the session requester can interact with the session object in the session interface.
According to a third aspect of the embodiments of the present disclosure, an information interaction device is provided, which may be applied to a server. The information interaction device may include: the device comprises a receiving unit, a processing unit and a transmitting unit; a receiving unit, configured to receive a service session request; the service session request includes advisory information; the processing unit is used for determining a session object according to the consultation information; and the sending unit is used for sending the session interface of the session object to the session requester based on the session object so that the session requester can interact information with the session object at the session interface.
Optionally, when the advisory information includes a target object, the processing unit is specifically configured to: and when the corresponding intelligent customer service exists in the target object, determining the intelligent customer service corresponding to the target object as a session object.
Optionally, the processing unit is specifically configured to: and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object.
Optionally, the sending unit is further configured to send a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Optionally, when the advisory information does not include the target object, the sending unit is further configured to send an object advisory interface corresponding to the advisory information to the session requester, so that the session requester selects an object displayed by the object advisory interface.
According to a fourth aspect of the embodiments of the present disclosure, an information interaction device is provided, which may be applied to a terminal. The information interaction device may include: a processing unit and a transmitting unit; the processing unit is used for responding to the consultation operation executed by the session request party on the target object and generating a consultation instruction; a sending unit, configured to send a first service session request to a server in response to the consultation instruction; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the consultation information by the session requester so that the session requester can interact information with the session object at the session interface.
Optionally, when the advisory information does not include the target object, the information interaction device further includes: a receiving unit; the receiving unit is used for receiving an object consultation interface corresponding to the consultation information, which is sent by the server; the object consultation interface includes at least one object; a sending unit, configured to send a second service session request to the server in response to a selection operation performed by the session requester on a target object of the at least one object; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of the session object corresponding to the target object by the session requester so that the session requester can interact with the session object in the session interface.
According to a fifth aspect of embodiments of the present disclosure, there is provided a server, which may include: a processor and a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement any of the optional information interaction methods of the first aspect described above.
According to a sixth aspect of embodiments of the present disclosure, there is provided a terminal, which may include: a processor and a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement any of the optional information interaction methods of the second aspect described above.
According to a seventh aspect of embodiments of the present disclosure, there is provided an information interaction system, including a server as described in the fifth aspect, and a terminal as described in the sixth aspect; the terminal is in communication connection with the server.
According to an eighth aspect of embodiments of the present disclosure, there is provided a computer-readable storage medium having instructions stored thereon, which when executed by a processor of a server, enable the server to perform any one of the above-mentioned optional information interaction methods of the first aspect.
According to a ninth aspect of embodiments of the present disclosure, there is provided a computer readable storage medium having instructions stored thereon, which when executed by a processor of a terminal, enable the terminal to perform any one of the above-mentioned optional information interaction methods of the second aspect.
According to a tenth aspect of embodiments of the present disclosure, there is provided a computer program product comprising computer instructions which, when run on a server, cause the server to perform the information interaction method according to any of the alternative implementations of the first aspect.
According to an eleventh aspect of embodiments of the present disclosure, there is provided a computer program product comprising computer instructions which, when run on a terminal, cause the terminal to perform the information interaction method according to any of the alternative implementations of the second aspect.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
The technical scheme provided by the embodiment of the disclosure at least brings the following beneficial effects:
Based on any one of the above aspects, in the present disclosure, after receiving a service session request sent by a session requester, the server may determine a session object according to the consultation information, and send a session interface of the session object to the session requester based on the session object, so that the session requester and the session object interact with each other at the session interface. In this way, the session object is the session object corresponding to the consultation information, so that after receiving the consultation information, the session object can timely answer the consultation information of the session requester, thereby enriching the user experience.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the disclosure and together with the description, serve to explain the principles of the disclosure and do not constitute an undue limitation on the disclosure.
Fig. 1 is a schematic diagram of a communication system according to an embodiment of the disclosure;
fig. 2 is a schematic flow chart of an information interaction method according to an embodiment of the disclosure;
FIG. 3 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
Fig. 4 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
FIG. 5 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
FIG. 6 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
fig. 7 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
FIG. 8 is a schematic flow chart of another information interaction method according to an embodiment of the disclosure;
fig. 9 is a schematic structural diagram of an information interaction device according to an embodiment of the present disclosure;
FIG. 10 is a schematic structural diagram of another information interaction device according to an embodiment of the present disclosure;
fig. 11 shows a schematic structural diagram of a terminal provided in an embodiment of the present disclosure;
fig. 12 shows a schematic structural diagram of a server according to an embodiment of the present disclosure.
Detailed Description
In order to enable those skilled in the art to better understand the technical solutions of the present disclosure, the technical solutions of the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings.
It should be noted that the terms "first," "second," and the like in the description and claims of the present disclosure and in the foregoing figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the disclosure described herein may be capable of operation in sequences other than those illustrated or described herein. The implementations described in the following exemplary examples are not representative of all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with some aspects of the present disclosure as detailed in the accompanying claims.
It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, and/or components.
The data referred to in this disclosure may be data authorized by the user or sufficiently authorized by the parties.
As described in the background section, a host may recommend merchandise from different merchants or brands to a viewer during a live broadcast. In the case of a large number of merchants or brands, if a consumer consults with a host to the related problems of a merchant or brand of merchandise, the host may not be able to timely answer the consumer's problems, thereby reducing the consumer's user experience.
Based on this, the embodiment of the disclosure provides an information interaction method, after receiving a service session request sent by a session requester, a server may determine a session object according to the consultation information, and send a session interface of the session object to the session requester based on the session object, so that the session requester and the session object interact information on the session interface. In this way, the session object is the session object corresponding to the consultation information, so that after receiving the consultation information, the session object can timely answer the consultation information of the session requester, thereby enriching the user experience.
The following is an exemplary description of an information interaction method provided by an embodiment of the present disclosure with reference to the accompanying drawings:
fig. 1 is a schematic diagram of a communication system according to an embodiment of the disclosure, as shown in fig. 1, where the communication system may include: server 110 and terminal 120. Server 110 may establish a connection with terminal 120 over a wired network or a wireless network.
The server 110 may be a data server of some multimedia resource service platform, and may be used to store and process multimedia resources. For example, the multimedia asset service platform may be a short video application service platform, a news service platform, a live broadcast service platform, a shopping service platform, a take-away service platform, a sharing service platform, a functional website, and the like. The multimedia resources provided by the short video application service platform can be some short video works, the multimedia resources provided by the news service platform can be some news information, the multimedia resources provided by the live broadcast service platform can be live broadcast works and the like, and the rest is not described in detail. The present disclosure is not limited to a particular type of multimedia asset service platform.
In this disclosure, the server 110 may include a plurality of short video application service platforms, each of which uniquely corresponds to an application program. The application program is installed on the terminal and displays the multimedia resources on a content display interface of the terminal. The server 110 is mainly configured to store related data of a content community application installed on the terminal 120, and may send corresponding data to the terminal when receiving a data acquisition request sent by the terminal 120.
In some embodiments, the server 110 may be a single server, or may be a server cluster formed by a plurality of servers. In some implementations, the server cluster may also be a distributed cluster. The present disclosure is also not limited to a particular implementation of server 110.
In still other embodiments, the server 110 may further include or be connected to a database, and the multimedia resources of the multimedia resource service platform may be stored in the database. The terminal 120 may implement an access operation to the multimedia resources in the database through the server 110.
The terminal 120 may be a mobile phone, a tablet computer, a desktop, a laptop, a handheld computer, a notebook, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a netbook, a cellular phone, a personal digital assistant (personal digital assistant, PDA), an augmented reality (augmented reality, AR), a Virtual Reality (VR) device, or the like, that may install and use a content community application (e.g., a express hand), and the specific form of the terminal is not particularly limited by the present disclosure. The system can perform man-machine interaction with a user through one or more modes of a keyboard, a touch pad, a touch screen, a remote controller, voice interaction or handwriting equipment and the like.
Alternatively, in the communication system shown in fig. 1 described above, the server 110 may be connected to at least one terminal 120. The present disclosure is not limited in the number and type of terminals 120.
The terminal 120 in the embodiment of the present disclosure is also referred to as a session requester, and is configured to send a service session request to a server to request that the session requester interact with a session object.
The information interaction method provided by the embodiment of the disclosure can be applied to the server in the application scene shown in fig. 1.
As shown in fig. 2, when the information interaction method is applied to a server, the information interaction method may include: S201-S203.
S201, the server receives a service session request.
Wherein the service session request includes advisory information; the service session request is triggered by a consultation operation performed by the terminal for the target object in response to an account of the login terminal.
Specifically, in the process of displaying the multimedia resources, if the audience account is interested in the target object in the displayed multimedia resources, the terminal can send the consultation information to the server. In this case, the terminal transmits a service session request to the server in response to a consultation operation performed by the account of the login terminal with respect to the target object. Accordingly, the server receives a service session request.
Alternatively, the consultation information may or may not include the target object.
Optionally, the multimedia resource may be a live broadcast resource, the target object may be a commodity in a live broadcast process, and the consultation information may be a related problem of the commodity.
Illustratively, the anchor is teaching an article of clothing during a live broadcast. When the viewer wants to purchase the clothing, the size of the clothing is not known. Therefore, the audience can execute triggering operation on the customer service control corresponding to the clothing commodity on the terminal and input consultation information for consulting the clothing size. In this case, the terminal transmits a service session request including the consultation information to the server.
S202, the server determines a session object according to the consultation information.
The session object is intelligent customer service or manual customer service corresponding to the consultation information.
Specifically, after receiving the service session request, the server may determine the session object according to the advisory information.
In connection with the above example, since the number of items taught by the anchor may be large and the number of viewers is large, the anchor may not be able to timely answer the consultation information of the viewers. In this case, the server, after receiving the service session request, may determine the session object according to the counseling information so that the session object (intelligent customer service or manual customer service) timely replies to the counseling information of the audience.
And S203, the server sends the session interface of the session object to the session requester based on the session object so that the session requester can interact information with the session object at the session interface.
Specifically, after determining the session object according to the consultation information, the server sends the session interface of the session object to the session requester based on the session object, so that the session requester can interact with the session object at the session interface. In this way, the session object is the session object corresponding to the consultation information, so that after receiving the consultation information, the session object can timely answer the consultation information of the session requester, thereby enriching the user experience.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S201-S203, after receiving the service session request sent by the session requester, the server determines a session object according to the consultation information, and sends a session interface of the session object to the session requester based on the session object, so that the session requester and the session object interact with each other at the session interface. In this way, the session object is the session object corresponding to the consultation information, so that after receiving the consultation information, the session object can timely answer the consultation information of the session requester, thereby enriching the user experience.
In one embodiment, referring to fig. 2, as shown in fig. 3, when the advisory information includes the target object, in S202, the method for determining the session object by the server according to the advisory information specifically includes: s301.
S301, when the corresponding intelligent customer service exists in the target object, the server determines the intelligent customer service corresponding to the target object as a session object.
Specifically, when the server determines the session object according to the consultation information, the server can first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. And when the corresponding intelligent customer service exists in the target object, the server determines the intelligent customer service corresponding to the target object as a session object.
Optionally, the server stores a correspondence between the target object and the session object. After receiving the consultation information, the server can read the pre-stored corresponding relation and judge whether the corresponding intelligent customer service exists in the target object or not because the consultation information comprises the target object.
Optionally, when the server determines that the intelligent customer service corresponding to the target object is the session object, the intelligent customer service corresponding to the merchant may be determined as the session object according to the merchant corresponding to the target object.
Illustratively, the consultation information is related information that the consultation target object is commodity a. In this case, the server determines the intelligent customer service corresponding to the commodity a as the session object.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S301, when the server determines the session object according to the advisory information, the server can determine whether the target object has a corresponding intelligent customer service. When the target object has the corresponding intelligent customer service, the server determines the intelligent customer service corresponding to the target object as a session object, so that the intelligent customer service can timely answer the consultation information of the session requester, and the efficiency of information interaction is improved.
In one embodiment, referring to fig. 3, as shown in fig. 4, when the advisory information includes the target object, in S202, the method for determining the session object by the server according to the advisory information specifically includes: s401.
S401, when the target object does not have the corresponding intelligent customer service, the server determines the artificial customer service corresponding to the target object as a session object.
Specifically, when the server determines the session object according to the consultation information, the server can first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. And when the corresponding intelligent customer service does not exist in the consultation information, the server determines the artificial customer service corresponding to the target object as the session object.
Optionally, when the server determines the manual customer service as the session object, the server may determine, according to a merchant corresponding to the target object, the manual customer service corresponding to the merchant as the session object.
Illustratively, the consultation information is related information that the consultation target object is commodity a. In this case, the server determines the manual customer service corresponding to the commodity a as the session object.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S401, when the server determines the session object according to the advisory information, the server can determine whether the target object has a corresponding intelligent customer service. When the target object does not have the corresponding intelligent customer service, the server determines the artificial customer service corresponding to the target object as the session object, so that the artificial customer service can timely answer the consultation information of the session requester, and the user experience of logging in the account of the terminal is enriched.
In one embodiment, in conjunction with fig. 4, as shown in fig. 5, the information interaction method further includes:
s501, the server sends a prompt message to a management account corresponding to the target object.
The prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Specifically, when the target object does not have the corresponding intelligent customer service, the server may send a prompt message to the management account corresponding to the target object, so as to prompt the merchant or the operation and maintenance personnel corresponding to the target object to create the intelligent customer service corresponding to the target object.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as shown in S501, if the target object does not have a corresponding intelligent customer service, the server sends a prompt message for prompting to create the intelligent customer service to the management account corresponding to the target object, so that the server can answer the consultation information of the session requester through the intelligent customer service, thereby improving the efficiency of information interaction.
In one embodiment, referring to fig. 2, when the advisory information does not include the target object, as shown in fig. 6, the information interaction method further includes:
s601, the server sends an object consultation interface corresponding to the consultation information to the session requester so that the session requester can select an object displayed by the object consultation interface.
Specifically, when the advisory information does not include the target object, the server may transmit an object advisory interface corresponding to the advisory information to the session requester, so that the session requester selects an object displayed by the object advisory interface. So that the session requester selects the target object to be consulted, enriching the user experience.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S601, when the counseling information does not include the target object, the server may transmit an object counseling interface corresponding to the counseling information to the session requester, so that the session requester selects an object displayed by the object counseling interface. Therefore, the session requester selects the target object to be consulted, the efficiency of information interaction is improved, and the user experience is enriched.
The information interaction method provided by the embodiment of the disclosure can also be applied to a terminal.
As shown in fig. 7, when the information interaction method is applied to the terminal, the information interaction method may include S701 to S702.
S701, the terminal responds to the consultation operation executed by the session request party on the target object, and generates a consultation instruction.
Specifically, in the process of displaying the multimedia resources, if the audience account is interested in the target object in the displayed multimedia resources, the terminal can perform the consultation operation aiming at the target object. In this case, the viewer account is the session requester. And the terminal responds to the consultation operation executed by the session request party on the target object, and generates a consultation instruction.
Illustratively, the anchor is teaching an article of clothing during a live broadcast. When the viewer wants to purchase the clothing, the size of the clothing is not known. Therefore, the audience can execute triggering operation on the customer service control corresponding to the clothing commodity on the terminal and input consultation information for consulting the clothing size. In this case, the terminal generates a counseling instruction in response to the counseling operation performed by the session requesting party with respect to the target object.
S702, the terminal responds to the consultation instruction and sends a first service session request to the server.
Wherein the first service session request includes advisory information; the first session creation request is used for requesting to create a session interface of a session object corresponding to the consultation information by the session requester so that the session requester can interact information with the session object at the session interface.
Specifically, after generating a consultation instruction in response to a consultation operation performed by the session request party on the target object, the terminal transmits a first service session request to the server in response to the consultation instruction.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S701-S702, in the process of displaying the multimedia resource, if the viewer account is interested in the target object in the displayed multimedia resource, the terminal can perform the consulting operation with respect to the target object. In this case, the viewer account is the session requester. And the terminal responds to the consultation operation executed by the session request party on the target object, and generates a consultation instruction. Subsequently, the terminal responds to the consultation instruction and sends a first service session request to the server so that the session request party and the session object interact with each other in the session interface, and the session object replies the consultation information of the session request party in time, thereby enriching the user experience.
In one embodiment, as shown in fig. 8, when the advisory information does not include the target object, the information interaction method further includes:
s801, the terminal receives an object consultation interface corresponding to the consultation information sent by the server.
Wherein the object consultation interface includes at least one object.
Specifically, when the advisory information does not include the target object, the server may transmit an object advisory interface corresponding to the advisory information to the session requester, so that the session requester selects an object displayed by the object advisory interface. In this case, the terminal receives the object consultation interface corresponding to the consultation information transmitted from the server.
S802, the terminal responds to the selection operation of the session requester on the target object in the at least one object, and sends a second service session request to the server.
Wherein the second service session request includes a target object; the second service session request is used for requesting to create a session interface of the session object corresponding to the target object by the session requester so that the session requester can interact with the session object in the session interface.
Specifically, after receiving the object consulting interface corresponding to the consulting information sent by the server, the terminal may send the second service session request to the server in response to a selection operation performed by the session requester on a target object in the at least one object, because the object consulting interface includes the at least one object. In this way, the server can determine the customer service corresponding to the target object according to the target object selected by the terminal, so that the customer service can timely reply the consultation information of the session requester, the information interaction efficiency is improved, and the user experience is enriched.
The technical scheme provided by the embodiment at least brings the following beneficial effects: as can be seen from S801 to S802, when the counseling information does not include the target object, the server may transmit an object counseling interface corresponding to the counseling information to the session requester, so that the session requester selects an object displayed by the object counseling interface. In this case, the terminal receives the object consultation interface corresponding to the consultation information transmitted from the server. After receiving the object consulting interface corresponding to the consulting information sent by the server, the terminal may send a second service session request to the server in response to a selection operation performed by the session requester on a target object of the at least one object, because the object consulting interface includes the at least one object. In this way, the server can determine the customer service corresponding to the target object according to the target object selected by the terminal, so that the customer service can timely reply the consultation information of the session requester, the information interaction efficiency is improved, and the user experience is enriched.
It will be appreciated that, in actual implementation, the terminal/server according to the embodiments of the present disclosure may include one or more hardware structures and/or software modules for implementing the foregoing corresponding information interaction method, where the executing hardware structures and/or software modules may constitute an electronic device. Those of skill in the art will readily appreciate that the algorithm steps of the examples described in connection with the embodiments disclosed herein may be implemented as hardware or a combination of hardware and computer software. Whether a function is implemented as hardware or computer software driven hardware depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
Based on such understanding, the embodiment of the disclosure correspondingly provides an information interaction device, which can be applied to a server. Fig. 9 shows a schematic structural diagram of an information interaction device provided by an embodiment of the present disclosure. As shown in fig. 9, the information interaction device may include: a receiving unit 901, a processing unit 902 and a transmitting unit 903.
A receiving unit 901, configured to receive a service session request; the service session request includes advisory information. For example, in connection with fig. 2, the reception unit 901 is for executing S201.
A processing unit 902, configured to determine a session object according to the advisory information. For example, in connection with fig. 2, the processing unit 902 is configured to execute S202.
And the sending unit 903 is configured to send the session interface of the session object to the session requester based on the session object, so that the session requester performs information interaction with the session object at the session interface. For example, in connection with fig. 2, the transmitting unit 903 is used to perform S203.
Optionally, when the advisory information includes a target object, the processing unit 902 is specifically configured to:
and when the corresponding intelligent customer service exists in the target object, determining the intelligent customer service corresponding to the target object as a session object. For example, in connection with fig. 3, the processing unit 902 is configured to execute S301.
Optionally, the processing unit 902 is specifically configured to:
and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object. For example, in connection with fig. 4, the processing unit 902 is configured to execute S401.
Optionally, the sending unit 903 is further configured to send a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object. For example, in connection with fig. 5, the transmitting unit 903 is used to execute S501.
Optionally, when the advisory information does not include the target object, the sending unit 903 is further configured to send an object advisory interface corresponding to the advisory information to the session requester, so that the session requester selects an object displayed by the object advisory interface. For example, in connection with fig. 6, the processing unit 902 is configured to execute S601.
In addition, the embodiment of the disclosure also provides an information interaction device which can be applied to the terminal. Fig. 10 shows still another schematic structural diagram of an information interaction device provided by an embodiment of the present disclosure. As shown in fig. 10, the information interaction device may include: a processing unit 1001 and a transmitting unit 1002.
The processing unit 1001 is configured to generate a consultation instruction in response to a consultation operation performed by the session requesting party with respect to the target object. For example, in connection with fig. 7, the processing unit 1001 is configured to execute S701.
A sending unit 1002, configured to send a first service session request to a server in response to the consultation instruction; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the consultation information by the session requester so that the session requester can interact information with the session object at the session interface. For example, in connection with fig. 7, the transmission unit 1002 is configured to perform S701.
Optionally, when the advisory information does not include the target object, the information interaction device further includes: a receiving unit 1003;
a receiving unit 1003, configured to receive an object consultation interface corresponding to the consultation information, which is sent by the server; the object consulting interface includes at least one object. For example, in connection with fig. 8, the receiving unit 1003 is configured to execute S801.
A sending unit 1002, configured to send a second service session request to the server in response to a selection operation performed by the session requester on a target object of the at least one object; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of the session object corresponding to the target object by the session requester so that the session requester can interact with the session object in the session interface. For example, in connection with fig. 8, the transmission unit 1002 is configured to perform S802.
As described above, the embodiments of the present disclosure may divide functional modules of a server/terminal according to the above-described method examples. The integrated modules may be implemented in hardware or in software functional modules. In addition, it should be further noted that the division of the modules in the embodiments of the present disclosure is merely a logic function division, and other division manners may be implemented in practice. For example, each functional module may be divided corresponding to each function, or two or more functions may be integrated in one processing module.
The detailed description of the specific manner in which each module performs the operation and the beneficial effects of the information interaction device in the foregoing embodiment of the method are described in the foregoing embodiment, and are not repeated here.
The embodiment of the disclosure also provides a terminal, which can be a user terminal such as a mobile phone, a computer and the like. Fig. 11 shows a schematic structural diagram of a terminal provided by an embodiment of the present disclosure. The terminal may be an information interaction device and may include at least one processor 61, a communication bus 62, a memory 63 and at least one communication interface 64.
The processor 61 may be a processor (central processing units, CPU), micro-processing unit, ASIC, or one or more integrated circuits for controlling the execution of the programs of the present disclosure.
Communication bus 62 may include a path to transfer information between the aforementioned components.
The communication interface 64 uses any transceiver-like means for communicating with other devices or communication networks, such as servers, ethernet, radio access network (radio access network, RAN), wireless local area network (wireless local area networks, WLAN), etc.
The memory 63 may be, but is not limited to, a read-only memory (ROM) or other type of static storage device that can store static information and instructions, a random access memory (random access memory, RAM) or other type of dynamic storage device that can store information and instructions, or an electrically erasable programmable read-only memory (electrically erasable programmable read-only memory, EEPROM), a compact disc (compact disc read-only memory) or other optical disk storage, optical disk storage (including compact disc, laser disc, optical disc, digital versatile disc, blu-ray disc, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. The memory may be stand alone and be connected to the processing unit by a bus. The memory may also be integrated with the processing unit.
Wherein the memory 63 is used for storing application program codes for executing the disclosed scheme and is controlled to be executed by the processor 61. The processor 61 is operative to execute application code stored in the memory 63 to thereby implement the functions in the methods of the present disclosure.
In a particular implementation, processor 61 may include one or more CPUs, such as CPU0 and CPU1 of FIG. 11, as an example.
In a specific implementation, as an embodiment, the information interaction device may include a plurality of processors, such as the processor 61 and the processor 65 in fig. 11. Each of these processors may be a single-core (single-CPU) processor or may be a multi-core (multi-CPU) processor. A processor herein may refer to one or more devices, circuits, and/or processing cores for processing data (e.g., computer program instructions).
In a specific implementation, as an embodiment, the information interaction apparatus may further include an input device 66 and an output device 67. The input device 66 and the output device 67 communicate and may accept user input in a variety of ways. For example, the input device 66 may be a mouse, keyboard, touch screen device, or sensing device, among others. The output device 67 communicates with the processor 61, and information may be displayed in a variety of ways. For example, the output device 67 may be a liquid crystal display (liquid crystal display, LCD), a light emitting diode (light emitting diode, LED) display device, or the like.
Those skilled in the art will appreciate that the structure shown in fig. 11 is not limiting of the terminal and may include more or fewer components than shown, or may combine certain components, or may employ a different arrangement of components.
The embodiment of the disclosure also provides a server. Fig. 12 shows a schematic structural diagram of a server provided by an embodiment of the present disclosure. The server may be an information interaction device. The server may vary considerably in configuration or performance and may include one or more processors 71 and one or more memories 72. The memory 72 stores at least one instruction, and the at least one instruction is loaded and executed by the processor 71 to implement the information interaction method provided in the above-mentioned method embodiments. Of course, the server may also have a wired or wireless network interface, a keyboard, an input/output interface, and other components for implementing the functions of the device, which are not described herein.
The disclosure also provides an information interaction system, which comprises a terminal and a server;
the server is configured to execute the information interaction method shown in fig. 2-6.
The terminal is configured to execute the information interaction method shown in fig. 7-8.
The present disclosure also provides a computer-readable storage medium including instructions stored thereon, which when executed by a processor of a computer device, enable the computer to perform the information interaction method provided by the above-described illustrated embodiments. For example, the computer readable storage medium may be a memory 63 comprising instructions executable by the processor 61 of the terminal to perform the above-described method. For another example, the computer readable storage medium may be a memory 72 comprising instructions executable by the processor 71 of the server to perform the above-described method. Alternatively, the computer readable storage medium may be a non-transitory computer readable storage medium, for example, a ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage device, and the like.
The present disclosure also provides a computer program product comprising computer instructions which, when run on a server, cause the server to perform the information interaction method shown in any of the above figures 2-6.
The present disclosure also provides a computer program product comprising computer instructions which, when run on a terminal, cause the terminal to perform the information interaction method shown in any of the above figures 7-8.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This disclosure is intended to cover any adaptations, uses, or adaptations of the disclosure following the general principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It is to be understood that the present disclosure is not limited to the precise arrangements and instrumentalities shown in the drawings, and that various modifications and changes may be effected without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims (14)

1. An information interaction method, comprising:
in the live broadcast process, receiving a service session request; the service session request includes consultation information;
When the consultation information comprises a target object, determining corresponding customer service of a merchant corresponding to the target object as a session object, wherein the session object comprises intelligent customer service or manual customer service; the target object is a commodity in the live broadcast process;
when the consultation information does not comprise the target object, an object consultation interface corresponding to the consultation information is sent to a session requester, so that the session requester selects the target object in at least one object displayed by the object consultation interface, and corresponding customer service of a merchant corresponding to the target object is determined to be the session object;
and sending a session interface with the session object to the session requester based on the session object so that the session requester and the session object perform information interaction on the session interface.
2. The information interaction method according to claim 1, wherein the determining the corresponding customer service of the merchant corresponding to the target object as the session object includes:
and when the intelligent customer service corresponding to the target object exists, determining the intelligent customer service corresponding to the target object as the session object.
3. The information interaction method according to claim 2, wherein the determining the corresponding customer service of the merchant corresponding to the target object as the session object includes:
and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as the session object.
4. The information interaction method according to claim 3, further comprising:
sending a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
5. An information interaction method, comprising:
in the live broadcast process, a consultation instruction is generated in response to the consultation operation executed by the session request party on the target object;
responding to the consultation instruction, and sending a first service session request to a server; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the consultation information of the session requester so that the session requester and the session object perform information interaction on the session interface; the consultation information comprises the target object, wherein the target object is a commodity in a live broadcast process; the session object is customer service corresponding to a merchant corresponding to the target object; the session object comprises intelligent customer service or artificial customer service;
When the consultation information does not comprise the target object, receiving an object consultation interface corresponding to the consultation information, which is sent by the server; the object consultation interface includes at least one object;
transmitting a second service session request to the server in response to a selection operation performed by the session requester on the target object of the at least one object; the second service session request includes the target object; the second service session request is used for requesting to create a session interface between the session requester and the session object so that the session requester and the session object can perform information interaction on the session interface.
6. An information interaction device, comprising: the device comprises a receiving unit, a processing unit and a transmitting unit;
the receiving unit is used for receiving a service session request in the live broadcast process; the service session request comprises consultation information, wherein the consultation information comprises a target object, and the target object is a commodity in a live broadcast process;
the processing unit is used for determining the corresponding customer service of the merchant corresponding to the target object as a session object when the consultation information comprises the target object; the target object is a commodity in the live broadcast process; the session object comprises intelligent customer service or artificial customer service;
The processing unit is further configured to send, when the advisory information does not include the target object, an object advisory interface corresponding to the advisory information to a session requester, so that the session requester selects the target object from at least one object displayed on the object advisory interface, and determines a corresponding customer service of a merchant corresponding to the target object as the session object;
the sending unit is used for sending a session interface with the session object to the session requester based on the session object so that the session requester and the session object perform information interaction on the session interface.
7. The information interaction device of claim 6, wherein when the advisory information includes a target object, the processing unit is specifically configured to:
and when the intelligent customer service corresponding to the target object exists, determining the intelligent customer service corresponding to the target object as the session object.
8. The information interaction device according to claim 7, wherein the processing unit is specifically configured to:
and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as the session object.
9. The information interaction device of claim 8, wherein the information interaction device,
the sending unit is further used for sending a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
10. An information interaction device, comprising: the device comprises a processing unit, a sending unit and a receiving unit;
the processing unit is used for responding to the consultation operation executed by the session request party on the target object in the live broadcast process and generating a consultation instruction;
the sending unit is used for responding to the consultation instruction and sending a first service session request to the server; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the consultation information of the session requester so that the session requester and the session object perform information interaction on the session interface; the consultation information comprises the target object, wherein the target object is a commodity in a live broadcast process; the session object is customer service corresponding to a merchant corresponding to the target object; the session object comprises intelligent customer service or artificial customer service;
The receiving unit is used for receiving an object consultation interface corresponding to the consultation information sent by the server when the consultation information does not comprise the target object; the object consultation interface includes at least one object;
the sending unit is further configured to send a second service session request to the server in response to a selection operation performed by the session requester on the target object of the at least one object when the advisory information does not include the target object; the second service session request includes the target object; the second service session request is used for requesting to create a session interface between the session requester and the session object so that the session requester and the session object can perform information interaction on the session interface.
11. An information interaction system, the information interaction system comprising: a server and a terminal;
the server is configured to perform the information interaction method according to any one of claims 1 to 4;
the terminal is configured to perform the information interaction method according to claim 5.
12. A server, the server comprising:
A processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information interaction method of any of claims 1-4.
13. A terminal, the terminal comprising:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information interaction method of claim 5.
14. A computer readable storage medium having instructions stored thereon, which, when executed by a processor of a server, enable the server to perform the information interaction method of any of claims 1-4;
or,
the instructions in the computer-readable storage medium, when executed by a processor of a terminal, enable the terminal to perform the information interaction method of claim 5.
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