CN106649473A - Operational problem feedback query method - Google Patents
Operational problem feedback query method Download PDFInfo
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- CN106649473A CN106649473A CN201610861754.5A CN201610861754A CN106649473A CN 106649473 A CN106649473 A CN 106649473A CN 201610861754 A CN201610861754 A CN 201610861754A CN 106649473 A CN106649473 A CN 106649473A
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- prompt information
- operation prompt
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
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- Databases & Information Systems (AREA)
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- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
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Abstract
The embodiment of invention relates to an operational problem feedback query method. The method comprises the steps that a first user terminal receives a page change message of the application; the page change message includes a page identifier of the changed page; a problem feedback query instruction inputted by the first user through a query interaction portal; according to the page identifier, a query is implemented to check whether operation prompt information corresponding to the page identifier exists in the locally stored operation prompt information list; if the answer is negative, a problem feedback query request is generated and sent to a server; the question feedback query request includes the page identifier; the server queries whether an operation prompt information corresponding to the page identifier exists in the stored operation prompt information list based on the page identifier; if the answer is affirmative, the operation prompt information is sent to the first user terminal; the first user terminal displays the operation prompt information.
Description
Technical field
The present invention relates to communication technical field, more particularly to a kind of operational issue feedback query method.
Background technology
With being showing improvement or progress day by day for mobile communication technology, the use of intelligent terminal is increasingly popularized.With application
（Application, APP）The increase of quantity, is increased using the user group of intelligent terminal, and in use user runs into
Do not know that situation about how to operate also happens occasionally.
During the use of existing APP, when occur user have it is any will not operate where, needs this is found by user
Using user feedback page function, message is submitted to behind backstage, then carries out artificial treatment or by identifying user by backstage
Keyword in message is searched association and is replied automatically.User carries out operational issue inquiry and the flow process of feedback is cumbersome, increases
Feedback threshold, also can not be accurately positioned problem, so as to cannot provide the user needs because user's description is fuzzy simultaneously
Return information.
The content of the invention
The purpose of the present invention is the defect for prior art, there is provided a kind of operational issue feedback query method, to user
There is provided inquiry interactive entrance so that user easily trigger action problem can inquire about, by the page of automatic identification current page
Face identifier, the corresponding operation prompt information of the operational issue that Auto-matching user is likely encountered, is shown to user, and right
Problem without operation prompt information is recorded, so as to the user oriented application operating technical support of constantly improve.
In view of this, a kind of operational issue feedback query method is embodiments provided, including：
First user terminal receives the page change message of application；The page change message includes the page of the page after change
Face identifier；
Receive problem feedback query instruction of the first user by inquiry interactive entrance input；
Inquired about in locally stored operation prompt information list according to the page identifier and whether had and the page
The corresponding operation prompt information of face identifier；
If it is not, the feedback query request of the problem of generation is sent to server；The problem feedback query request includes
The page identifier；
The server inquired about in the operation prompt information list of storage according to the page identifier whether have with
The corresponding operation prompt information of the page identifier；
If it has, the operation prompt information is sent into the first user terminal；
Operation prompt information described in the first user terminal-pair is shown.
Preferably, before the first user terminal receives page change message, methods described also includes:
Set up the page identifier of each page and the corresponding relation of content of pages;
The operation prompt information is determined according to the content of pages;The operation prompt information and the page identifier
With corresponding relation；
The operation prompt information row are generated according to the page identifier and the corresponding relation of the operation prompt information
Table.
It is further preferred that described determine that the operation prompt information is specially according to the content of pages：
Receive the operation prompt information that second user is input into according to the content of pages.
Preferably, whether inquired about in locally stored operation prompt information list according to the page identifier described
After with the operation prompt information corresponding with the page identifier, methods described also includes：
If it has, then pair operation prompt information corresponding with the page identifier shows.
Preferably, in the server, according to the page identifier, the inquiry in the operation prompt information list of storage is
It is no with the operation prompt information corresponding with the page identifier after, methods described also includes：
If it did not, obtaining inquiry failure information, and the inquiry failure information is sent into described first
User terminal is shown.
It is further preferred that methods described also includes：
Inquiry failure record is generated according to the page identifier of the inquiry failure, and the information to the inquiry failure is entered
Row statistics.
It is further preferred that the inquiry failure record also includes：The user profile of the first user and/or described look into
The temporal information of inquiry.
Preferably, in the server, according to the page identifier, the inquiry in the operation prompt information list of storage is
It is no with the operation prompt information corresponding with the page identifier after, methods described also includes：
According to the page identifier inquired about in the server, operational issue inquiry record is generated.
It is further preferred that the operational issue inquiry record also includes：The user profile of the first user and/or institute
State the temporal information of inquiry.
Preferably, it is described the operation prompt information is sent to the first user terminal after, methods described is also
Including：
The page identifier and the corresponding operation prompt information are stored in into local operation prompt information row
In table.
Operational issue feedback query method provided in an embodiment of the present invention, provides a user with inquiry interactive entrance so that use
Family easily trigger action problem can be inquired about, and by the page identifier of automatic identification current page, Auto-matching user can
The corresponding operation prompt information of operational issue that can be run into, is shown to user, and to the problem without operation prompt information
Recorded, so as to the user oriented application operating technical support of constantly improve.In addition the page of user's inquiry can also be carried out
Record, so as to obtain the use habit of user, is easy to that application is further optimized and improved.
Description of the drawings
Fig. 1 is the method flow diagram of operational issue feedback query method provided in an embodiment of the present invention；
Fig. 2 is the statistics schematic diagram of inquiry failure record provided in an embodiment of the present invention.
Specific embodiment
Below by drawings and Examples, technical scheme is described in further detail.
The operational issue feedback query method that the present embodiment is provided, it is adaptable to the right operational issue feedback query control of various loadings
The application of part, also, for application should be provided with based on the operation prompt information list of the application in advance by application developer,
To the returning result for providing operational issue feedback query.
Fig. 1 be operational issue feedback query method flow diagram provided in an embodiment of the present invention, perform Fig. 1 shown in flow process it
Before, need the process for completing to arrange operation prompt information list first.
Specifically, it is right with content of pages for the page identifier that each page is set up in application in application database
Should be related to, operation prompt information is determined according to content of pages, be given birth to according to the corresponding relation of page identifier and operation prompt information
Into operation prompt information list.
Page identifier, is the mark using each page for providing, and each page has different display informations, root
According to these display informations, the operation that user may be carried out is also what is anticipated that, therefore can be according to the different pages, to user
Different operation prompt informations are provided.
Determine operation prompt information, the content of pages that the exploitation attendant that can specifically apply provides according to application,
It is determined that the operational issue being likely to occur, and the operation prompt information being input into.Operation prompt information can be obtained by server calls,
User terminal is sent to, specifically user is presented in forms such as picture, text prompts.User terminal is to the operation indicating that receives
Information is locally being also carried out storage record.
The implementation procedure of the operational issue feedback query method that the present embodiment is provided is as shown in figure 1, comprise the steps：
Step 100, first user terminal is received and applies enabled instruction, and loads operational issue feedback query control；
Specifically, first user terminal is started corresponding by input equipment, the application enabled instruction of receiving user's input
Using.While application starts, operational issue feedback query control is loaded.It is supplied to user's inquiry interaction to enter by control
Mouthful, specifically can show in suspension ball form on a user interface.
Step 101, receives the page change message of application；
Specifically, when the page of application is changed, such as user clicks on page turning, and the page is redirected automatically, page
Face identifier also can accordingly change.The page change message that first user terminal is received includes the page iden-tity of the page after change
Symbol, so as to ensure that, when user needs to carry out operational issue feedback query, that what is inquired about when being initiated and inquired about by user terminal asks
Topic is corresponding with the page that user checks.
Step 102, receives the problem feedback query of the inquiry interactive entrance input that first user is provided by the control
Instruction；
Specifically, when user needs to carry out problem inquiry or feedback, suspension ball is clicked on, generates the instruction of problem feedback query.
Whether step 103, inquire about in locally stored operation prompt information list according to page identifier and have and page
The corresponding operation prompt information of face identifier；
Specifically, first user terminal local has memory, is cached with therefore front inquiry and receives from server
Operation prompt information, can be specifically with the storage of operation prompt information tabular form.
Record has the data and corresponding relation of page identifier and operation prompt information in operation prompt information list.One
In a little applications, the application displayed page and content towards different user is also otherwise varied, therefore operation prompt information is also
Can with it is user-dependent, therefore the ID of user can also be recorded in operation prompt information list, it is true according to ID
Determine the corresponding corresponding operating information of page identifier.
If not having corresponding operating information, execution step 105 locally stored；If it has, then execution step
104。
Step 104, pair operation prompt information corresponding with page identifier shows.
Specifically, operate accordingly for being obtained from locally stored operation prompt information list according to page identifier
Information is shown.
Operation prompt information can be stored with picture format, it is also possible to be displayed in list according to the display of setting with text formatting
In only page.
Additionally, operation prompt information can also be the path of picture described above, word storage in the user terminal.
Step 105, generates the request of problem feedback query and is sent to server；
Specifically, there is corresponding operating information locally stored if do not found, first user terminal is generated
Problem feedback query is asked, and is sent to application server.
The request of problem feedback query includes page identifier, can additionally include the user profile of first user, such as uses
Family ID, and the temporal information of inquiry etc..
Step 106, server inquired about in the operation prompt information list of storage according to page identifier whether have with
The corresponding operation prompt information of page identifier；
Specifically, application server is received after the request of problem feedback query, and the request of problem feedback query is parsed,
Obtain page identifier, and ID, temporal information of inquiry etc..
The operation prompt information list query matching stored in database according to page identifier and page identifier pair
The operation prompt information answered.
If it has, execution step 107,108；If it did not, execution step 109；
Step 107, by operation prompt information first user terminal is sent to；
Specifically, if finding corresponding operation prompt information, first user terminal is returned to by application server.
Step 108, first user terminal-pair operation prompt information is shown.
Shown that the user that can be can be viewed operated by him by first user terminal-pair operation prompt information
The operation method presentation of various problems that is likely to occur of five application page.User only needs to be grasped according to corresponding prompting explanation
Make.
Additionally, after step 107, operation prompt information of the first user terminal also to receiving is pointed out in local operation
Stored in information list, so when the inquiry request of user is received next time, you can from locally directly invoking caching
In local operation prompt information, without the need for again to server request inquiry.
Additionally, application server can be counted to the inquiry content and frequency of the user using the application.Specifically may be used
To be server according to the page identifier inquired about, operational issue inquiry record is generated.Operational issue inquiry note
Can include in record：Page identifier, the user profile for initiating inquiry user, the temporal information of inquiry, can also include the page
The corresponding content of pages of identifier.
If very many for the inquiry times of certain page in application, illustrate the Pages Design for user is using causing
Inconvenience, or content of pages is indefinite etc., application developer just can develop changing for design according to statistics
Enter.
Step 109, obtains inquiry failure information, and inquiry failure information is sent into first user terminal
Row shows.
Specifically, if the result of inquiry is not inquire the operation prompt information with page identifier Corresponding matching,
Then return to the information of first user terminal inquiry failure.Such as displayed to the user that by user terminal and " do not find related behaviour
Point out ".
Meanwhile, for the ease of sustained improvement of the developer to applying, it is also desirable to by letter of the server to inquiry failure
Breath is recorded.
Can be specifically that inquiry failure record is generated according to the page identifier of inquiry failure, and to inquiring about the information of failure
Counted.What is recorded simultaneously can also have user profile, the temporal information of inquiry for initiating inquiry user, can also wrap
Include corresponding content of pages of page identifier etc..
Fig. 2 show the statistics schematic diagram that server generates inquiry failure record according to the page identifier of inquiry failure.
As illustrated, in this example, five application page is 5, respectively the page 1- pages 5.In data statistics stage, application server system
Meter is received the user of application and is instructed by the problem feedback query that user terminal sends, and carries out the inquiry of operation prompt information.
In the data statistics stage, inquiry times statistics of the application developer only to receiving reaches a number of page addition and is directed to
The operation prompt information of its content of pages, for the statistics that the page that inquiry is not up to the quantity then persistently keeps inquiry times.
The quantity for such as setting is that application developer receives addition when 800 inquiry time books are reached 800 times
The startup prompting of operation prompt information.Afterwards, systems stay proceeds statistics to inquiry times.In this example the page 1 has been
846 action queries are there occurs, also without operation prompt information in application database, developer needs to add in database
The operation prompt information of the page 1.
For the page 2, the page 3, the page 5, persistently counted.
The page 4 has occurred that 1007 action queries, and corresponding operation indicating is also already had in application database
Information, developer gives more sustained attention the action queries carried out for the page 4 in follow-up needs, it is determined whether with what is can improved
Content, if having any problem to cause user frequently to be inquired about, to reduce user's inquiry times in use, increasing should
With fluency and operability during use.
Operational issue feedback query method provided in an embodiment of the present invention, is carried by shirtsleeve operation mode directly perceived to user
For inquiring about interactive entrance so that user easily trigger action problem can inquire about, by the page of automatic identification current page
Identifier, the corresponding operation prompt information of the operational issue that Auto-matching user is likely encountered, is shown to user, and to not having
The problem for having operation prompt information is recorded, so as to the user oriented application operating technical support of constantly improve.
Professional should further appreciate that, with reference to each example of the embodiments described herein description
Unit and algorithm steps, can with electronic hardware, computer software or the two be implemented in combination in, it is hard in order to clearly demonstrate
The interchangeability of part and software, according to function has generally described the composition and step of each example in the above description.
These functions are performed with hardware or software mode actually, depending on the application-specific and design constraint of technical scheme.
Professional and technical personnel can use different methods to realize described function to each specific application, but this realization
It is not considered that beyond the scope of this invention.
Can be with hardware, computing device with reference to the method for the embodiments described herein description or the step of algorithm
Software module, or the combination of the two is implementing.Software module can be placed in random access memory（RAM）, internal memory, read-only storage
（ROM）, electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technical field
In any other form of storage medium well known to interior.
Above-described specific embodiment, has been carried out further to the purpose of the present invention, technical scheme and beneficial effect
Describe in detail, should be understood that the specific embodiment that the foregoing is only the present invention, be not intended to limit the present invention
Protection domain, all any modification, equivalent substitution and improvements within the spirit and principles in the present invention, done etc. all should include
Within protection scope of the present invention.
Claims (10)
1. a kind of operational issue feedback query method, it is characterised in that methods described includes：
First user terminal receives the page change message of application；The page change message includes the page mark of the page after change
Know symbol；
Receive problem feedback query instruction of the first user by inquiry interactive entrance input；
Inquired about in locally stored operation prompt information list according to the page identifier and whether had and the page mark
Know the corresponding operation prompt information of symbol；
If it is not, the feedback query request of the problem of generation is sent to server；The problem feedback query request includes described
Page identifier；
The server inquired about in the operation prompt information list of storage according to the page identifier whether have with it is described
The corresponding operation prompt information of page identifier；
If it has, the operation prompt information is sent into the first user terminal；
Operation prompt information described in the first user terminal-pair is shown.
2. operational issue feedback query method according to claim 1, it is characterised in that connect in the first user terminal
Before receiving page change message, methods described also includes:
Set up the page identifier of each page and the corresponding relation of content of pages；
The operation prompt information is determined according to the content of pages；The operation prompt information has with the page identifier
Corresponding relation；
The operation prompt information list is generated with the corresponding relation of the operation prompt information according to the page identifier.
3. operational issue feedback query method according to claim 2, it is characterised in that described according to the content of pages
Determine that the operation prompt information is specially：
Receive the operation prompt information that second user is input into according to the content of pages.
4. operational issue feedback query method according to claim 1, it is characterised in that described according to the page mark
Whether knowing to accord with being inquired about in locally stored operation prompt information list, there is the operation corresponding with the page identifier to carry
After showing information, methods described also includes：
If it has, then pair operation prompt information corresponding with the page identifier shows.
5. operational issue feedback query method according to claim 1, it is characterised in that in the server according to described
Whether page identifier is inquired about in the operation prompt information list of storage has the operation corresponding with the page identifier
After information, methods described also includes：
If it did not, obtaining inquiry failure information, and the inquiry failure information is sent into the first user
Terminal is shown.
6. operational issue feedback query method according to claim 5, it is characterised in that methods described also includes：
Inquiry failure record is generated according to the page identifier of the inquiry failure, and the information to the inquiry failure is united
Meter.
7. operational issue feedback query method according to claim 6, it is characterised in that the inquiry failure record is also wrapped
Include：The user profile of the first user and/or the temporal information of the inquiry.
8. operational issue feedback query method according to claim 1, it is characterised in that in the server according to described
Whether page identifier is inquired about in the operation prompt information list of storage has the operation corresponding with the page identifier
After information, methods described also includes：
According to the page identifier inquired about in the server, operational issue inquiry record is generated.
9. operational issue feedback query method according to claim 8, it is characterised in that the operational issue inquiry record
Also include：The user profile of the first user and/or the temporal information of the inquiry.
10. operational issue feedback query method according to claim 1, it is characterised in that carry the operation described
Show that information is sent to after the first user terminal, methods described also includes：
The page identifier is stored in local operation prompt information list with the corresponding operation prompt information.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610861754.5A CN106649473B (en) | 2016-09-28 | 2016-09-28 | Operational issue feedback query method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610861754.5A CN106649473B (en) | 2016-09-28 | 2016-09-28 | Operational issue feedback query method |
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| Publication Number | Publication Date |
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| CN106649473A true CN106649473A (en) | 2017-05-10 |
| CN106649473B CN106649473B (en) | 2019-11-19 |
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ID=58853479
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| Application Number | Title | Priority Date | Filing Date |
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| CN201610861754.5A Active CN106649473B (en) | 2016-09-28 | 2016-09-28 | Operational issue feedback query method |
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Cited By (1)
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| CN109782987A (en) * | 2019-01-21 | 2019-05-21 | 维沃移动通信有限公司 | A kind of message display method and mobile terminal |
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Address after: 100020 Beijing, East Third Ring Road, North Road, a building, floor 1702, room 17, room 26 Patentee after: Beijing Borui Tongyun Technology Co.,Ltd. Address before: 100020 Beijing, East Third Ring Road, North Road, a building, floor 1702, room 17, room 26 Patentee before: BEIJING BRAY TONGYUN CULTURE COMMUNICATION Co.,Ltd. |