CN103731565A - Method, device and system for making high-definition video call - Google Patents

Method, device and system for making high-definition video call Download PDF

Info

Publication number
CN103731565A
CN103731565A CN201210387425.3A CN201210387425A CN103731565A CN 103731565 A CN103731565 A CN 103731565A CN 201210387425 A CN201210387425 A CN 201210387425A CN 103731565 A CN103731565 A CN 103731565A
Authority
CN
China
Prior art keywords
meeting
banquet
called
video
attending
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN201210387425.3A
Other languages
Chinese (zh)
Other versions
CN103731565B (en
Inventor
苏业刚
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Huawei Technologies Co Ltd
Original Assignee
Huawei Technologies Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Technologies Co Ltd filed Critical Huawei Technologies Co Ltd
Priority to CN201210387425.3A priority Critical patent/CN103731565B/en
Priority to PCT/CN2013/074765 priority patent/WO2014056320A1/en
Publication of CN103731565A publication Critical patent/CN103731565A/en
Application granted granted Critical
Publication of CN103731565B publication Critical patent/CN103731565B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
    • H04N7/148—Interfacing a video terminal to a particular transmission medium, e.g. ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/14—Systems for two-way working
    • H04N7/15—Conference systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
    • H04M7/0018—Computer Telephony Resource Boards

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention discloses a calling method, device and system of a call center. The method comprises the steps that a dialing terminal makes a call through a UAP module and a CTI module of a voice call center system and is routed into an assigned called seat; the dialing terminal is connected with the called seat in a voice calling mode; either the dialing terminal or the called seat applies to a high-definition video conference server for the high-definition video conference assembly room resource information and sends the information to the other party, and the high-definition video conference connection is established between the dialing terminal and the called seat. The invention further provides the calling device and system of the call center. According to the calling method, the high-definition video call between the dialing terminal and the called seat is achieved by fusing the call center and a high-definition video conference system; the third party can be allowed to participate in the calling while the conversation between the two parties is achieved; a user does not need to select the called seat after connection but be directly communicated with the selected called seat in the manner that a service type code for packaging the service which is transacted in a calling invitation message is sent.

Description

A kind of method of calling, equipment and system that realizes HD video call
Technical field
The present invention relates to communication field, relate in particular to a kind of method of calling, equipment and system of call center.
Background technology
The fast development of scientific and technological information, user is more and more to the demand of communication, more and more higher to the experience requirements of communication, and traditional call center can only carry out the call of voice and realize the most basic and called interactive function of attending a banquet.
Along with the development of 3G, the function of prior art call center is enriched gradually.Prior art call center network element group network connect Please is with reference to figure 1.
The business such as user's access can be realized in existing call center, and IVR automatic voice responding is mutual, recording, CTI unifies according to user's selection or user's access code the route of queuing up, and is routed to the called of appointment and attends a banquet.And can realize the video calling with user.
But, in the process that inventor invents in realization, find, at least there is following problem in prior art:
1, can realize video calling and call out, still only limit to the definition of CIF form (352*288 pixel) and QCIF form (176*144 pixel);
2, can be routed to and specify called attending a banquet according to user's selection, but user needs manually to select by IVR system or other modes after call through, just can be routed to the called of appointment and attend a banquet;
3, the call center of prior art can only realize two square tube words.
Summary of the invention
Given this, be necessary to provide a kind of method of calling, equipment and system of call center.Solve the problems referred to above.
The embodiment of the present invention provides a kind of method of calling of call center, and the method comprises:
Called the attending a banquet of appointment called out and be routed to calling terminal by UAP module and the CTI module of audio call centring system;
Calling terminal is set up audio call and is connected with called attending a banquet;
A direction HD video Conference server application HD video meeting meeting-place resource information in calling terminal and called attending a banquet, sends described meeting-place resource information to an other side, and both sides set up HD video meeting and connect.
The embodiment of the present invention provides a kind of calling terminal of call center simultaneously, comprising:
The soft phone module of SIP, for carrying out audio call; Call HD video meeting module, application meeting-place, and encapsulate call information;
HD video meeting module, is connected with the soft phone module of described SIP, for to HD video Conference server application HD video meeting meeting-place resource information.
The embodiment of the present invention also provides a kind of system of call center, comprising:
Calling terminal, handles required business for user, carries out HD video voice call with called attending a banquet;
UAP module, is connected with calling terminal, a kind of unified queue machine, and all calling terminals are all registered in this module;
CTI module, is connected with UAP module, for being routed to, specifies called attending a banquet;
Called attending a banquet, is connected with CTI module, for teller, is user's transacting business, carries out HD video voice call with calling terminal;
HD video Conference server, is connected with calling terminal, called attending a banquet, and for calling terminal, sets up HD video meeting and is connected with described called attending a banquet.
The method of calling of the call center that the embodiment of the present invention provides, by call center and HD video conference system are merged, has been realized the HD video call between user and called attending a banquet; Realized outside both sides' call, allowed third party to join in calling; By sending the type of service code of the business that in calling invitation message, encapsulation is being handled, make user needn't after connection, select again called attending a banquet, but directly connect called attending a banquet to be selected;
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is the system construction drawing of background technology of the present invention;
Fig. 2 is system construction drawing of the present invention;
Fig. 3 is the equipment structure chart of the embodiment of the present invention two;
Fig. 4 is the method flow diagram of the embodiment of the present invention three;
Fig. 5 is the method structure chart of the embodiment of the present invention four;
Fig. 6 is the method structure chart of the embodiment of the present invention five;
Fig. 7 is the method structure chart of the embodiment of the present invention six.
Embodiment
For making object, technical scheme and the advantage of the embodiment of the present invention clearer, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
The embodiment of the present invention provides a kind of call center system, and HD video conference system is fused to traditional voice call center, please refer to Fig. 2, and Ben Liyi bank remote service call center system is example, illustrates, and system comprises:
Calling terminal 101, handles required business for user, carries out HD video voice call with called attending a banquet;
UAP (Universal Access Platform, Universal Access Platform) module 103, is connected with calling terminal 101, a kind of unified queue machine, and all calling terminals are all registered in this module;
CTI (Computer Telephony Integration, computer telephone integration) module 105, is connected with UAP module 103, for being routed to, specifies called attending a banquet;
Calledly attending a banquet 105, be connected with CTI module, is user's transacting business for teller, carries out HD video voice call with calling terminal;
HD video Conference server 107,105 is connected with calling terminal 101, called attending a banquet, and for calling terminal, sets up HD video meeting and is connected with called attending a banquet.
Bank cashier service server 109,105 is connected with called attending a banquet, and for teller's searching user's information, is user's transacting business.
The embodiment of the present invention also provides a kind of calling terminal, for user, handles required business, carries out HD video voice call with called attending a banquet, and please refer to Fig. 3, specifically comprises:
The soft phone module 1011 of SIP, for carrying out audio call;
HD video meeting module 1013, for to HD video Conference server application meeting-place resource information, adds HD video meeting on-the-spot.
It should be noted that, the number of SIP soft call writes in configuration file, the number of default call appointment; The soft phone module of SIP can call video conference module interface, application meeting-place, and encapsulate message related to calls.
The embodiment of the present invention provides a kind of method of calling of call center simultaneously, and the bank's visual call center system of long-range high definition that has merged HD video conference system of take is example, specifically introduces the method 1 of this method, comprises the steps, please refer to Fig. 4:
S101: calling terminal application HD video meeting meeting-place resource;
Calling terminal, after user's click-to-dial button, calls HD video meeting module to HD video Conference server application meeting-place resource information; Obtain the type of service code of the type of service that user handling, user profile simultaneously;
It should be noted that, HD video meeting meeting-place resource information comprises Conference ID, meeting password, HD video Conference server server ID, server ip; Type of service code, for describing identification, calling terminal obtained before user calls out called attending a banquet, the type of service that user is handling; User profile comprises user identity card information and/or card number information;
S103: calling terminal receives the HD video meeting meeting-place resource information that HD video Conference server returns;
S105: calling terminal adds HD video meeting meeting-place;
S107: calling terminal sends INVITE call information to UAP module;
Calling terminal successfully adds behind HD video meeting meeting-place, by soft telephony feature, HD video meeting meeting-place resource information, type of service code, user profile is encapsulated in the INVITE call information of Session Initiation Protocol, sends to UAP module;
S109:UAP module sends to CTI module by SP_Setup call information;
UAP module receives after the INVITE call information that calling terminal sends, by HD video meeting meeting-place resource information, type of service, user profile resolves also blotter; To CTI module, send SP_Setup call information, and type of service code is encapsulated in SP_Setup call information;
S111:UAP module receives the SP_Setupack response message of CTI module feedback;
In this SP_Setupack information, carry the called identifying information of attending a banquet.
S113:CTI module is routed to the called of appointment according to type of service code and attends a banquet, and sends call information and attends a banquet to the called of appointment;
S115:CTI module receives called ACK information of attending a banquet;
S117:UAP module sends INVITE message related to calls to called the attending a banquet of appointment;
UAP receives that the appointment that CTI module is returned attends a banquet after identifying information, sends INVITE message related to calls to called the attending a banquet of appointment, and HD video meeting meeting-place resource information, user profile are encapsulated in INVITE message related to calls;
S119:UAP module receives the called ACK information of attending a banquet of appointment;
Called the attending a banquet of appointment receives after the INVITE call information of UAP module, returns to ACK information; Resolve HD video meeting meeting-place resource information, user profile simultaneously;
S121: calling terminal receives the called ACK information of attending a banquet that UAP module sends;
S123:UAP module receives the called offhook message 200OK attending a banquet of appointment;
The called teller who attends a banquet of appointment obtain phone ringing or the prompting of the bar of attending a banquet after, carry out off-hook action; After teller's off-hook, called the attending a banquet of appointment returned to offhook message 200OK to UAP;
It should be noted that, the bar of attending a banquet is called operation interface of attending a banquet or operating equipment;
S125: calling terminal receives the 200OK response message that UAP module is returned, and learns the called off-hook of attending a banquet;
S127:CTI module receives appointment called attend a banquet answer message;
Attend a banquet bar auto-pickup or manually click and receive calls of the called teller of the attending a banquet operation of appointment, calls OCX control, sends and answers message to CTI module;
It should be noted that OCX control refers to OLE (Object Linking and Embedding) Custom Control control;
The SP RescourceConnect that S129:UAP module receives the transmission of CTI module answers information;
S131:UAP module sends SP RescourceConnectRES response message to CTI module;
S131:UAP module sends reINVITE message to calling terminal; Sending reINVITE message attends a banquet to the called of appointment;
S133:UAP module receives the ACK information that calling terminal sends; Receive the called ACK information of attending a banquet and sending of appointment;
S133:UAP module is set up the double-directional speech passage between called the attending a banquet of calling terminal and appointment;
S135: called the attending a banquet of appointment joins HD video meeting meeting-place, sets up HD video call with calling terminal;
After the called teller who attends a banquet of appointment answers, according to the HD video meeting meeting-place resource information of obtaining, with chairman's identity, join HD video meeting meeting-place, set up HD video call with calling terminal.
The called of appointment attended a banquet setting up after HD video call with calling terminal, can call bank cashier service server, by the essential information of user profile inquiring user.
The method of calling of the call center that the embodiment of the present invention provides, by call center and HD video conference system are merged, has been realized the HD video call between user and called attending a banquet; By sending the type of service code of the business that in calling invitation message, encapsulation is being handled, make user needn't after connection, select again called attending a banquet, but directly connect called attending a banquet to be selected.
The embodiment of the present invention also provides a kind of method 2 of method of calling of call center, be still the bank's visual call center system of long-range high definition that has merged HD video conference system be example, comprise the steps, please refer to Fig. 5:
S201: calling terminal sends INVITE call information to UAP module;
Calling terminal obtains the traffic type information that user is handling, after user's click-to-dial button, by soft telephony feature by type of service, in user profile encapsulation INVITE call information, send to UAP module;
It should be noted that, type of service code, for describing identification, calling terminal obtained before user calls out called attending a banquet, the type of service that user is handling; User profile comprises user identity card information and/or card number information;
S203:UAP module sends to CTI module by SP Setup call information;
UAP module receives after the INVITE call information that calling terminal sends, by type of service, user profile resolves also blotter; To CTI module, send SP Setup call information, and type of service code is encapsulated in SP Setup call information;
S205:UAP module receives the SP Setupack information of CTI module feedback;
In this SP_Setupack information, carry the called identifying information of attending a banquet;
S207:CTI module is routed to the called of appointment according to type of service code and attends a banquet, and sends call information and attends a banquet to the called of appointment;
S209:CTI module receives called ACK information of attending a banquet;
S211:UAP module sends INVITE message related to calls to called the attending a banquet of appointment;
UAP receives after the identification that appointment that CTI module is returned attends a banquet, sends INVITE message related to calls to called the attending a banquet of appointment, and user profile is encapsulated in INVITE message related to calls;
S213: called the attending a banquet of appointment sends ACK information to UAP module; Call HD video meeting module to HD video Conference server application HD video meeting meeting-place resource information simultaneously;
It should be noted that, HD video meeting meeting-place resource information comprises Conference ID, meeting password, HD video Conference server server ID, server ip;
S215: called the attending a banquet of appointment receives the HD video meeting meeting-place resource information that HD video Conference server returns, and adds HD video meeting meeting-place;
S217: calling terminal receives the ACK information that UAP module sends;
It should be noted that, S115, S117 do not have clear and definite order, can carry out simultaneously yet and can successively carry out.
S219:UAP module receives the called offhook message 200OK attending a banquet of appointment;
The called teller who attends a banquet of appointment obtain phone ringing or the prompting of the bar of attending a banquet after, carry out off-hook action; After teller's off-hook, called the attending a banquet of appointment encapsulates HD video meeting meeting-place resource information in 200OK message, and returns to offhook message 200OK to UAP module;
HD video meeting meeting-place resource information in S221:UAP module parses 200OK message; And the 200OK message after resolving is sent to calling terminal;
S223: the 200OK message parse HD video meeting meeting-place resource information that calling terminal sends according to UAP module;
S225: calling terminal adds HD video meeting meeting-place;
S223:CTI module receives appointment called attend a banquet answer message;
Attend a banquet bar auto-pickup or manually click and receive calls of the called teller of the attending a banquet operation of appointment, calls OCX control, sends and answers message to CTI module;
It should be noted that OCX control refers to OLE (Object Linking and Embedding) Custom Control control;
The SP_Setup that S225:UAP module receives the transmission of CTI module answers information;
S227:UAP module is returned to SP_Setupack information;
S229:UAP module sends reINVITE message to calling terminal; Sending reINVITE message attends a banquet to the called of appointment;
S231:UAP module receives the ACK information that calling terminal sends; Receive the called ACK information of attending a banquet and sending of appointment;
S233:UAP module is set up the double-directional speech passage between called the attending a banquet of calling terminal and appointment;
S235: calling terminal adds HD video meeting on-the-spot, sets up HD video call with terminal called.
The method of calling of the call center that the embodiment of the present invention provides, by call center and HD video conference system are merged, has been realized the HD video call between user and called attending a banquet; By sending the type of service code of the business that in calling invitation message, encapsulation is being handled, make user needn't after connection, select again called attending a banquet, but directly connect called attending a banquet to be selected.
The present embodiment also provides a kind of call forwarding method of call center, be based upon in a kind of method 1 of method of calling or the basis of method 2 of call center: called the attending a banquet of calling terminal and appointment set up after normal HD video call, the called teller who attends a banquet, when calling terminal user need to handle other business, is transferred to other called methods of attending a banquet by the calling terminal of conversing.Please refer to Fig. 6, specifically comprise:
S301: specify the called identifying information of attending a banquet, the user profile that the called teller who attends a banquet need to transfer user to send to CTI module;
It should be noted that, user profile comprises user identity card information and/or card number information;
S303:CTI module sends SP Setup call information to UAP module, and the called of call diversion attended a banquet;
S305:UAP module sends SP Setupack response message to CTI module;
S307:CTI module sends to the called of switching to attend a banquet user profile;
S309:UAP sends INVITE call information to called the attending a banquet of switching, and HD video meeting meeting-place resource information is encapsulated in this call information;
It should be noted that, HD video meeting meeting-place resource information comprises Conference ID, meeting password, HD video Conference server server ID, server ip;
S311: called the attending a banquet of switching sends ACK information to UAP module; And resolve HD video meeting meeting-place resource information, user profile;
S313:UAP module receives the called offhook message 200OK attending a banquet of switching;
Switching the called teller who attends a banquet obtain phone ringing or the prompting of the bar of attending a banquet after, carry out off-hook action; After teller's off-hook, called the attending a banquet of switching returned to offhook message 200OK to UAP module;
S315:CTI module receives switching called attend a banquet answer message;
Attend a banquet bar auto-pickup or manually click and receive calls of the called teller of the attending a banquet operation of switching, calls OCX control, sends and answers message to CTI module;
It should be noted that OCX control refers to OLE (Object Linking and Embedding) Custom Control control;
The SP ResourceConnect that S317:UAP module receives the transmission of CTI module answers information;
S319:UAP module is returned to SP ResourceConnectRes response message;
S321:UAP module sends reINVITE message to calling terminal; Send reINVITE message to called the attending a banquet of switching;
S323:UAP module receives the ACK information that calling terminal sends; Receive the called ACK information of attending a banquet and sending of switching;
S325:UAP module is set up the double-directional speech passage between called the attending a banquet of calling terminal and switching;
S327: after the called teller who attends a banquet of switching answers, call HD video meeting module, join HD video meeting meeting-place according to the HD video meeting meeting-place resource information obtaining with chairman's identity, set up video calling with calling terminal; Calling bank cashier service server, is user's transacting business; Meanwhile, called the attending a banquet of appointment exited video meeting-place.
The method of calling of the call center that the embodiment of the present invention provides, by call center and HD video conference system are merged, has been realized the HD video call between user and called attending a banquet; By sending the type of service code of the business that in calling invitation message, encapsulation is being handled, make user needn't after connection, select again called attending a banquet, but directly connect called attending a banquet to be selected.
The present embodiment also provides a kind of third party of call center to add the method for calling, to be based upon in a kind of method 1 of method of calling or the basis of method 2 of call center equally: called the attending a banquet of calling terminal and appointment set up after normal HD video call, the called teller who attends a banquet is responsible for while carrying out authorization tasks needs third party, invite third party supervisor to add meeting-place, and the method that current business is authorized.After mandate completes, supervisor is hung up, and teller continues the transacting business to user.Please refer to Fig. 7, specifically comprise:
S401: specify the called teller who attends a banquet to add the called identifying information of attending a banquet of third party, the user profile of call to send to CTI module needs;
It should be noted that, user profile comprises user identity card information and/or card number information;
S403:CTI module sends SP_Setup call information to UAP module, and third party is called attends a banquet in calling;
S405:UAP module sends SP_Setupack response message to CTI module;
S407:CTI module sends to user profile that third party is called to attend a banquet;
S409:UAP sends INVITE call information and attends a banquet to third party is called, and HD video meeting meeting-place resource information is encapsulated in this call information;
It should be noted that, HD video meeting meeting-place resource information comprises Conference ID, meeting password, HD video Conference server server ID, server ip;
S411: called the attending a banquet of switching sends ACK information to UAP module; And resolve HD video meeting meeting-place resource information, user profile;
The method of calling of the call center that the embodiment of the present invention provides, by call center and HD video conference system are merged, has been realized the HD video call between user and called attending a banquet; Realized outside both sides' call, allowed third party to join in calling; By sending the type of service code of the business that in calling invitation message, encapsulation is being handled, make user needn't after connection, select again called attending a banquet, but directly connect called attending a banquet to be selected;
Finally it should be noted that: above embodiment only, in order to technical scheme of the present invention to be described, is not intended to limit; Although the present invention is had been described in detail with reference to previous embodiment, those of ordinary skill in the art is to be understood that: its technical scheme that still can record aforementioned each embodiment is modified, or part technical characterictic is wherein equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution depart from the spirit and scope of various embodiments of the present invention technical scheme.

Claims (10)

  1. The method of calling of 1.Yi Zhong call center, is characterized in that, described method of calling comprises the following steps:
    Called the attending a banquet of appointment called out and be routed to calling terminal by UAP module and the CTI module of audio call centring system;
    Described calling terminal is set up audio call and is connected with described called attending a banquet;
    A direction HD video Conference server application HD video meeting meeting-place resource information in described calling terminal and described called attending a banquet, sends described meeting-place resource information to an other side, and both sides set up HD video meeting and connect.
  2. 2. method of calling according to claim 1, is characterized in that, called the attending a banquet of appointment called out and be routed to described calling terminal by UAP and the CTI of call center system, comprising:
    Calling terminal sends to UAP by calling message request;
    UAP resolves described calling message request, and the type of service code parsing is sent to CTI;
    CTI is routed to and specifies called attending a banquet according to described type service code, and beams back feedback information to UAP, and described feedback information comprises the called identifying information of attending a banquet of described appointment;
    UAP receives after described feedback information, sends UAP call information and calls out that described appointment is called attends a banquet.
  3. 3. method of calling according to claim 2, is characterized in that,
    Described calling message request, comprising:
    INVITE signaling information;
    Type of service code, for describing identification, calling terminal obtained before user calls out called attending a banquet, the type of service that user is handling;
    User profile, comprises subscriber identity information and/or business information;
    Described UAP call information, comprising:
    INVITE signaling message;
    User profile, comprises subscriber identity information, business information.
  4. 4. method of calling according to claim 1, is characterized in that, described calling terminal is set up audio call and is connected with called attending a banquet, and comprising:
    Called attending a banquet receives after the described UAP call information of UAP transmission, returns to response message; Resolve user profile;
    The called teller's off-hook of attending a banquet, returns to offhook message to UAP;
    The called teller of attending a banquet receives calls, and sends and answers message to CTI;
    UAP receives answering after message that CTI sends, initiates media re-negotiation signaling, sets up double-directional speech passage after consulting successfully.
  5. 5. according to the method for calling described in claim 3 or 4, it is characterized in that, when calling terminal is to HD video Conference server application HD video meeting meeting field information, while sending described meeting field information to called attending a banquet, also comprise:
    Before calling terminal sends to UAP by calling message request, calling terminal calls HD video meeting module to HD video Conference server application HD video meeting meeting-place ID, encrypted message;
    Calling terminal is received HD video meeting meeting-place ID, the encrypted message that HD video Conference server that HD video meeting module is returned provides; Add HD video meeting on-the-spot;
    The calling message request that described calling terminal sends comprises: INVITE signaling message, type of service code, user profile and HD video meeting meeting-place ID, encrypted message;
    Described UAP receives after described feedback information, sends to the UAP call information of the called number of attending a banquet of described appointment, comprising:
    INVITE signaling message, user profile and HD video meeting meeting-place ID, encrypted message.
    Described called attending a banquet receives after the described UAP call information of UAP transmission, when returning to response message, also resolves HD video meeting meeting-place ID, encrypted message;
    Described set up double-directional speech passage after, calledly attend a banquet that according to the HD video meeting meeting-place ID that obtains, encrypted message, with chairman's identity, to join HD video meeting on-the-spot, set up HD video call with calling terminal.
  6. 6. according to the method for calling described in claim 3 or 4, it is characterized in that, when called, attend a banquet to HD video Conference server application HD video meeting meeting field information, while sending described meeting field information to calling terminal, also comprise:
    Described called attending a banquet receives after the described UAP call information of UAP transmission, returns to response message; When resolving user profile, call HD video meeting module to HD video Conference server application HD video meeting meeting-place ID, encrypted message;
    Called attending a banquet obtained after described HD video meeting meeting-place ID, encrypted message, adds HD video meeting meeting-place;
    Described relatively attending a banquet after teller's off-hook, the offhook message of returning comprises: high definition conference video meeting-place ID, encrypted message;
    UAP receives after described offhook message, resolves high definition conference video meeting-place ID, encrypted message wherein;
    Described media re-negotiation signaling, comprises high definition conference video meeting-place ID, encrypted message;
    Calling terminal is received after described media re-negotiation signaling, resolves high definition conference video meeting-place ID, encrypted message wherein, and adds HD video meeting on-the-spot, sets up HD video call with called attending a banquet.
  7. 7. method of calling according to claim 1, is characterized in that, after described both sides set up HD video meeting connection, makes third party add HD video call, comprising:
    The called teller of attending a banquet sends relayed call information to the selected third party teller that need to add;
    Third party teller receives described relayed call information, and UAP sets up tripartite's voice channel;
    Third party teller resolves HD video meeting meeting-place ID, the encrypted message in described relayed call information, adds HD video meeting on-the-spot.
  8. 8. method of calling according to claim 1, is characterized in that, it is terminal based on HD video conference system and the high definition of the HD video server transmittability of decoding that described both sides set up HD video call.
  9. The calling terminal of 9.Yi Zhong call center, comprising:
    The soft phone module of SIP, for carrying out audio call; Call HD video meeting module, application meeting-place, and encapsulate call information;
    HD video meeting module, is connected with the soft phone module of described SIP, for to HD video Conference server application HD video meeting meeting-place resource information.
  10. 10. a call center system, comprising:
    Calling terminal, handles required business for user, carries out HD video voice call with called attending a banquet;
    UAP module, is connected with described calling terminal, a kind of unified queue machine, and all calling terminals are all registered in this module;
    CTI module, is connected with described UAP module, for being routed to, specifies called attending a banquet;
    Called attending a banquet, is connected with described CTI module, for teller, is user's transacting business, carries out HD video voice call with calling terminal;
    HD video Conference server, is connected with described calling terminal, called attending a banquet, and for described calling terminal, sets up HD video meeting and is connected with described called attending a banquet.
CN201210387425.3A 2012-10-12 2012-10-12 A kind of method of calling, equipment and system realizing HD video call Active CN103731565B (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201210387425.3A CN103731565B (en) 2012-10-12 2012-10-12 A kind of method of calling, equipment and system realizing HD video call
PCT/CN2013/074765 WO2014056320A1 (en) 2012-10-12 2013-04-26 Calling method, device and system for achieving high-definition video calls

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201210387425.3A CN103731565B (en) 2012-10-12 2012-10-12 A kind of method of calling, equipment and system realizing HD video call

Publications (2)

Publication Number Publication Date
CN103731565A true CN103731565A (en) 2014-04-16
CN103731565B CN103731565B (en) 2016-12-21

Family

ID=50455483

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201210387425.3A Active CN103731565B (en) 2012-10-12 2012-10-12 A kind of method of calling, equipment and system realizing HD video call

Country Status (2)

Country Link
CN (1) CN103731565B (en)
WO (1) WO2014056320A1 (en)

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107241519A (en) * 2017-06-12 2017-10-10 刘志 A kind of audio call centered video householder method and system
CN108965778A (en) * 2017-09-14 2018-12-07 北京视联动力国际信息技术有限公司 A kind of method of video conference and a kind of view networked terminals
CN109862306A (en) * 2019-01-14 2019-06-07 平安科技（深圳）有限公司 Image display method, electronic device, computer equipment and storage medium
CN110392223A (en) * 2019-08-05 2019-10-29 广东交通职业技术学院 A method of it is conversed during the journey with designated user by earphone
CN112969203A (en) * 2021-01-30 2021-06-15 上海浦东发展银行股份有限公司 Method for integrating multiple call modes based on android system platform
CN113225512A (en) * 2021-04-26 2021-08-06 北京新方通信技术有限公司 Audio and video distribution method and system for seat terminal of video call center

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6205412B1 (en) * 1997-07-09 2001-03-20 Genesys Telecommunications Laboratories, Inc. Methods in computer simulation of telephony systems
CN101478613A (en) * 2009-02-03 2009-07-08 中国电信股份有限公司 Multi-language voice recognition method and system based on soft queuing call center
CN102244702A (en) * 2010-05-11 2011-11-16 中兴通讯股份有限公司 Audio/video processing method based on call centre, seat module and call centre system

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030202088A1 (en) * 2002-04-25 2003-10-30 Knight Timothy D. Videoconference with a call center
EP1650969A1 (en) * 2004-10-25 2006-04-26 Alcatel Method for establishing an IP video-conference using a telephone network for voice transmission
CN101090417A (en) * 2007-07-13 2007-12-19 中兴通讯股份有限公司 Method and system for constructing multimedium calling centre on gateway by parlay
CN101931714A (en) * 2009-06-19 2010-12-29 中兴通讯股份有限公司 Call center system and method thereof for implementing service call
CN102215238B (en) * 2011-07-27 2013-12-18 中国电信股份有限公司 Service processing method and system fused with video conference and user terminal

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6205412B1 (en) * 1997-07-09 2001-03-20 Genesys Telecommunications Laboratories, Inc. Methods in computer simulation of telephony systems
CN101478613A (en) * 2009-02-03 2009-07-08 中国电信股份有限公司 Multi-language voice recognition method and system based on soft queuing call center
CN102244702A (en) * 2010-05-11 2011-11-16 中兴通讯股份有限公司 Audio/video processing method based on call centre, seat module and call centre system

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN107241519A (en) * 2017-06-12 2017-10-10 刘志 A kind of audio call centered video householder method and system
CN108965778A (en) * 2017-09-14 2018-12-07 北京视联动力国际信息技术有限公司 A kind of method of video conference and a kind of view networked terminals
CN109862306A (en) * 2019-01-14 2019-06-07 平安科技（深圳）有限公司 Image display method, electronic device, computer equipment and storage medium
CN109862306B (en) * 2019-01-14 2022-10-14 平安科技（深圳）有限公司 Video display method, electronic device, computer apparatus, and storage medium
CN110392223A (en) * 2019-08-05 2019-10-29 广东交通职业技术学院 A method of it is conversed during the journey with designated user by earphone
CN112969203A (en) * 2021-01-30 2021-06-15 上海浦东发展银行股份有限公司 Method for integrating multiple call modes based on android system platform
CN113225512A (en) * 2021-04-26 2021-08-06 北京新方通信技术有限公司 Audio and video distribution method and system for seat terminal of video call center
CN113225512B (en) * 2021-04-26 2023-07-25 北京新方通信技术有限公司 Audio and video distribution method and system for seat terminal of video call center

Also Published As

Publication number Publication date
WO2014056320A1 (en) 2014-04-17
CN103731565B (en) 2016-12-21

Similar Documents

Publication Publication Date Title
US9219820B2 (en) Method and apparatus for providing voice control for accessing teleconference services
CN103731565B (en) A kind of method of calling, equipment and system realizing HD video call
US9712674B2 (en) Third-party call control over secure duplex communication channel
US20200045182A1 (en) Method and system for automating conferencing in a communication session
US20070111716A1 (en) Mobile-device directed conference calling
US20120023167A1 (en) Method, apparatus, and computer readable medium for transferring a collaboration session
US20190007806A1 (en) Call Routing Using Call Forwarding Options In Telephony Networks
EP2266304B1 (en) Method and system for directing media streams during a conference call
US9258134B2 (en) System and method for recording communication interaction over a mobile device
CN112040073B (en) Intelligent directory assistance server, directory assistance system and directory assistance method
US9571788B2 (en) Communication systems, communication devices, and related methods for routing calls between communication devices having users with different abilities
EP2381623B1 (en) System and method for call queuing and preoccupying outbound calling
US7970117B2 (en) Method and system for handling calls at an automatic call distributor
US20180013893A1 (en) Computerized simultaneous interpretation system and network facilitating real-time calls and meetings
US7583286B2 (en) System and method for collection and redistribution of video conferences
CA3032799A1 (en) System and method for facilitating setup and joining of conference calls
EP2019557A1 (en) Method and apparatus for implementing multi-party communication
CA2898604A1 (en) Systems and methods of conducting conference calls
US20110150201A1 (en) Apparatus and method for operating a conference assistance system
KR101772093B1 (en) Method for providing video consulting service of intelligent network call center
KR101127667B1 (en) System and method for providing video contents with video IP phone during audio-only communication
CN108111700A (en) Calling back when busy method, apparatus and server
EP2736212B1 (en) Method and system for implementing broadcast group call in click to dial service
CN114285945B (en) Video interaction method and device and storage medium
CN107018243A (en) A kind of call information processing method and device

Legal Events

Date Code Title Description
C06 Publication
PB01 Publication
C10 Entry into substantive examination
SE01 Entry into force of request for substantive examination
C14 Grant of patent or utility model
GR01 Patent grant