Summer 2015 Customer Satisfaction Report
The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
Spring 2014 Customer Satisfaction Report
(Spring 2014) The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
2011 Regional Transportation Authority Customer Satisfaction Study
Download RTA Regional Report Here
The 2011 Regional Transportation Authority Customer Satisfaction Survey summarizes the aggregated regional findings of the 2011 RTA Customer Satisfaction studies conducted on behalf of CTA, Metra, and Pace. The Pace study was conducted in the spring of 2011 and the CTA and Metra studies were conducted in the fall and early winter of 2011. The combined results of these surveys help to evaluate RTA, and Metra, system performance and to prioritize future service adjustments with regional mobility and accessibility in mind.