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Carrots that Look Like Sticks: Toward an Understanding of Multitasking Incentive Schemes

Author

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  • Omar Al-Ubaydli
  • Steffen Andersen
  • Uri Gneezy
  • John A. List

Abstract

Constructing compensation schemes for effort in multi-dimensional tasks is complex, particularly when some dimensions are not easily observable. When incentive schemes contractually reward workers for easily observed measures, such as quantity produced, the standard model predicts that unrewarded dimensions, such as quality, will be neglected. Yet, there remains mixed empirical evidence in favor of this standard principal-agent model prediction. This paper reconciles the literature by using both theory and empirical evidence. The theory outlines conditions under which principals can use a piece rate scheme to induce higher quantity and quality levels than analogous fixed wage schemes. Making use of a series of complementary laboratory and field experiments we show that this effect occurs because the agent is uncertain about the principal's monitoring ability and the principal's choice of a piece rate signals to the agent that she is efficient at monitoring.

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  • Omar Al-Ubaydli & Steffen Andersen & Uri Gneezy & John A. List, 2012. "Carrots that Look Like Sticks: Toward an Understanding of Multitasking Incentive Schemes," NBER Working Papers 18453, National Bureau of Economic Research, Inc.
    • Handle: RePEc:nbr:nberwo:18453
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    Cited by:

    1. Katharina Laske & Marina Schroeder, 2016. "Quantity, Quality, and Originality: The Effects of Incentives on Creativity," Cologne Graduate School Working Paper Series 07-01, Cologne Graduate School in Management, Economics and Social Sciences.
    2. Ro’i Zultan & Eldar Dadon, 2023. "Missing the forest for the trees: when monitoring quantitative measures distorts task prioritization," Working Papers 2319, Ben-Gurion University of the Negev, Department of Economics.
    3. Roman M. Sheremeta, 2016. "The pros and cons of workplace tournaments," IZA World of Labor, Institute of Labor Economics (IZA), pages 302-302, October.
    4. Christiane Bradler & Robert Dur & Susanne Neckermann & Arjan Non, 2013. "Employee Recognition and Performance: A Field Experiment," Tinbergen Institute Discussion Papers 13-038/VII, Tinbergen Institute.
    5. Gosnell, Greer & Metcalfe, Robert & List, John A, 2016. "A new approach to an age-old problem: solving externalities by incenting workers directly," LSE Research Online Documents on Economics 84331, London School of Economics and Political Science, LSE Library.
    6. Jared Rubin & Anya Samek & Roman M. Sheremeta, 2018. "Loss aversion and the quantity–quality tradeoff," Experimental Economics, Springer;Economic Science Association, vol. 21(2), pages 292-315, June.
    7. Rubin, Jared & Samek, Anya & Sheremeta, Roman, 2016. "Incentivizing Quantity and Quality of Output: An Experimental Investigation of the Quantity-Quality Trade-off," MPRA Paper 69080, University Library of Munich, Germany.
    8. Karlan, Dean & List, John A., 2020. "How can Bill and Melinda Gates increase other people's donations to fund public goods?," Journal of Public Economics, Elsevier, vol. 191(C).
    9. Yan Chen & Peter Cramton & John A. List & Axel Ockenfels, 2021. "Market Design, Human Behavior, and Management," Management Science, INFORMS, vol. 67(9), pages 5317-5348, September.
    10. Eric Floyd & John A. List, 2016. "Using Field Experiments in Accounting and Finance," Journal of Accounting Research, Wiley Blackwell, vol. 54(2), pages 437-475, May.
    11. Stefano DellaVigna & John A. List & Ulrike Malmendier & Gautam Rao, 2022. "Estimating Social Preferences and Gift Exchange at Work," American Economic Review, American Economic Association, vol. 112(3), pages 1038-1074, March.
    12. Gall, Thomas & Hu, Xiaocheng & Vlassopoulos, Michael, 2023. "Incentivizing Team Leaders: A Firm-Level Experiment on Subjective Performance Evaluation of Leadership Skills," IZA Discussion Papers 16123, Institute of Labor Economics (IZA).
    13. Daniel Jones & Mirco Tonin & Michael Vlassopoulos, 2018. "Paying for what kind of performance? Performance pay and multitasking in mission-oriented jobs," Working Papers 123, "Carlo F. Dondena" Centre for Research on Social Dynamics (DONDENA), Università Commerciale Luigi Bocconi.
    14. David Huffman & Michael Bognanno, 2018. "High-Powered Performance Pay and Crowding Out of Nonmonetary Motives," Management Science, INFORMS, vol. 64(10), pages 4669-4680, October.
    15. Zahra Murad & Charitini Stavropoulou & Graham Cookson, 2019. "Incentives and gender in a multi-task setting: An experimental study with real-effort tasks," PLOS ONE, Public Library of Science, vol. 14(3), pages 1-18, March.
    16. Dolan, Paul & Galizzi, Matteo M., 2015. "Like ripples on a pond: Behavioral spillovers and their implications for research and policy," Journal of Economic Psychology, Elsevier, vol. 47(C), pages 1-16.
    17. Jones, Daniel B. & Tonin, Mirco & Vlassopoulos, Michael & Winichakul, K. Pun, 2023. "Paying for what kind of performance? Performance pay, multitasking, and sorting in mission-oriented jobs," Games and Economic Behavior, Elsevier, vol. 142(C), pages 480-507.

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    More about this item

    JEL classification:

    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments
    • D01 - Microeconomics - - General - - - Microeconomic Behavior: Underlying Principles

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