Exchanges & Returns

Returns and Exchange Policy

At Hanna Hats, we take pride in delivering high-quality products to our customers. We want you to be completely satisfied with your purchase, and we understand that sometimes things don't work out as planned. That’s why we have done our best to offer all our customers a convenient returns and exchange policy.

Christmas Extended Return Policy

We’re extending our returns period. Orders placed between the 8th of November 2024 to 31st December 2024 can be returned until 31st January 2025. Regular priced items can be returned or exchanged, while sale items are exchange-only. Full terms and conditions apply.

Europe, USA & Canada- Returns and Exchange

If for any reason you are not satisfied with your purchase, you can return your item within 30 days of receiving it. To be eligible for a refund, the item must be in its original condition, unworn, and with all original tags and labels still attached. Please note that we do not exchange or return custom-made items, (i.e., size or colour).

1. Please see prices below for Returns & Exchanges.
2. Email [email protected]to advise that you would like to return/exchange an item(s), along with the reason.
3. You will receive an email with return/exchange information and a payment link for the set charge.
4. Once payment is made for the requested return/exchange, you will receive a returns label via email within 24hrs.
5. Please select the link, and print out your returns label along with the 3 invoices attached to the link.
6. WARNING: To avoid duties and taxes, kindly attach the three invoices to the “outside” of the box.
7. Once we have received the item(s) back into Hanna Hats, they will be inspected, and we will notify you by email if your return/exchange item(s) have been rejected for a refund/exchange.
8. If your return item(s) have been approved, your refund for the item(s) will be processed, and it will automatically be applied to your original method of payment less the original shipping.
9. If your exchange item(s) have been approved, we will process your exchange and you will receive a confirmation email with the new tracking details when it has been dispatched.

Here is a table showing the delivery options and costs: (*Prices are subject to change)

 
Ireland/Northern Ireland/UK- Returns and Exchanges
For Ireland & UK customers, please contact [email protected] for a tailored returns and exchange policy.

Rest of the World- Returns and Exchanges
For returns and exchanges for the rest of the world, please contact our customer service team at [email protected]

Important Notes
Returns and exchanges are at the customers’ expense unless the exchange/return is due to an error made by Hanna Hats.

If the item is received back into Hanna Hats, without the Returns Form, we may not be able to process your return or exchange.

If the item is received in a condition that is not eligible for a return or exchange, we reserve the right to reject the return or exchange and return the item to you.

Hanna Hats will bare the cost of all, out-of-area surcharges on the original despatch of orders. If a customer's address is seen as an out-of-area and the customer wants to exchange or return an item they may incur additional shipping costs.

Where relevant, we would recommend you obtain a proof of postage. The exchange/return remains your responsibility until we have received it back into our workshop.

Contact Us
If you have any questions or concerns about our returns and exchange policy, please contact our customer service team at [email protected]. We are always happy to help!