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Netcore Cloud's game-changing move to Halon Engage

Sending over 250 billion emails annually, Netcore Cloud has emerged as Asia's foremost email sender. Despite their pioneering efforts and unmatched excellence, the company recognized the necessity of upgrading their email infrastructure to align with their ambitious expansion goals. Read more below. 

Netcore Cloud is a leading provider of marketing tech solutions for B2C brands across the globe. With a staggering sending volume of over 250 Billion emails each year, they are also the biggest email sender in Asia. While they were leading in their innovation and excellence in digital communication, the company needed to upgrade their email infrastructure due to growing operational demands and new security challenges.

Problem

The rapid expansion of Netcore Cloud into global markets caused an exponential rise in email volumes. However, this growth has also exposed the limitations of their existing email infrastructure.

The infrastructure's inability to maintain the pace of email delivery disrupted customer engagement and hindered operations. The rigidity of the system, once sufficient for early stages, now struggled to adapt to the evolving needs of a global customer base. This inflexibility stifled innovation and responsiveness, compromising Netcore Cloud’s competitive edge. Inadequate support from the existing solution and escalating complexity of cyber threats further strained the existing infrastructure.

These challenges of balancing speed and reliability, coupled with the system's rigidity, inadequate support, and the growing sophistication of cyber threats, painted a clear picture: a transformation in the company's email delivery infrastructure was not just beneficial, but essential for sustaining its growth and maintaining its market position.

Solution deployed

Netcore Cloud selected Halon Engage after assessing several factors:

  • Blazing speed and scale: Handles massive email volumes flawlessly, ensuring critical deliveries fly.
  • Operational ease: Simplified configuration management system empowers teams, boosting their overall efficiency.
  • Granular insights: Deep monitoring helps team pinpoint issues faster, saving the day.
  • Seamless integration: Halon Engage's compatibility with existing systems ensured a smooth upgrade without overhauling the existing infrastructure.
  • Customizable plugin system: A standout feature of Halon Engage is its robust plugin system. By customizing plugins, Netcore Cloud was able to tailor Halon’s capabilities to meet their specific operational and security needs.
  • Proactive support system: The decisive factor was Halon's proactive support, essential in large-scale email delivery environments for maintaining service quality and security.

The migration to Halon has been a game-changer for us. We've not only scaled our operations effortlessly but have also enhanced our security and efficiency. The ability to quickly address issues through Halon's exceptional support has been invaluable. This transition has set a new benchmark in our journey towards delivering unparalleled email solutions.

vaibhav

VAIBHAV KULAWADE, Netcore Cloud

A seamless transition to Halon Engage

Netcore Cloud and Halon successfully collaborated to migrate Netcore Cloud’s email services to the robust Halon Engage platform, ensuring minimal disruption throughout the process.

  • Pre-migration planning: Both teams meticulously planned the project, understanding Netcore Cloud’s infrastructure, identifying integration points, and crafting a detailed migration strategy.
  • Customization and integration: Focusing on Netcore Cloud’s specific security and operational needs, Halon's plugin system was customized and seamlessly integrated within Netcore Cloud’s existing framework.
  • Rigorous testing and training: Extensive testing validated system compatibility, while comprehensive training ensured Netcore Cloud’s smooth transition and efficient utilization of Halon's capabilities.
  • Gradual rollout and monitoring: To prioritize stability, a controlled volume of email traffic was initially routed through the new system, allowing for close monitoring and adjustments before full-scale implementation.
  • Continuous support and review: Post-migration, ongoing support and review processes ensured the system's optimal performance and alignment with objectives.

This collaborative effort resulted in a successful migration with minimal disruption to Netcore Cloud’s email services. 

Joining forces with Halon propels us into a new era of email infrastructure, paired with unwavering support. This collaboration underscores our unwavering commitment to pushing boundaries in marketing automation. With Halon at our side, we are well-poised to further elevate our offerings to our growing global clientele.

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Kalpit Jain, Netcore Cloud

Impact

Post-migration, Netcore Cloud experienced a remarkable improvement in their operational capabilities. Today, the company delivers over 90% of time-sensitive emails within 4 seconds. The new system's robust security measures significantly reduced the risk of cyber threats, while the efficient administration tools allowed for more streamlined infrastructure management.

  • Scalability: The migration has seamlessly handled the company's massive email volume of 20 billion monthly emails, demonstrating Halon Engage's ability to service high-growth businesses.
  • Performance: Netcore Cloud now delivers over 90% of time-sensitive emails within 4 seconds, ensuring timely communication with customers and improving overall responsiveness.
  • Security: Halon Engage's advanced security measures provide robust protection against cyber threats, safeguarding Netcore Cloud’s sensitive information and customer data.
  • Management: The platform's efficient administration tools facilitate streamlined management of the infrastructure, reducing operational overhead and resource requirements.

Overall, the migration to Halon enabled them to handle their massive volume with unparalleled efficiency, security, and performance. This translates to significant benefits for both Netcore Cloud and their customers, creating a more rewarding and impactful customer experience.

Future outlook

Netcore Cloud is poised to continue its trajectory of growth and innovation. The partnership with Halon is seen as a long-term strategic move, promising continual advancements and improvements. For businesses looking to scale their email infrastructure while ensuring security and efficiency, Netcore Cloud serves as a compelling case. We invite you to explore how our solutions can transform your email infrastructure for better.

Halon Engage transformed our email operations, seamlessly integrating with existing systems for a smooth transition. The customizable plugin system enhanced security and addressed specific operational needs, while proactive support ensured prompt resolutions. Now, we effortlessly handle 20 billion monthly emails, achieving exceptional uptime, robust security, and streamlined infrastructure management.

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Chaitanya Chinta, Netcore Cloud