Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

An FAQ module to manage FAQs and also used as knowledge base.

Znuny (Znuny-Sublime) is a Sublime Text 2/3 plugin that helps you to make Znuny development less painful.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

A new API for search within the Znuny framework.