Import GUI Whoops, looks like something went wrong.

[Jengah]

Expected Behavior (or desired behavior if a feature request)

Assets > Import should bring up import GUI

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Actual Behavior

Whoops, looks like something went wrong error page

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Please confirm you have done the following before posting your bug report:

• [* ] I have enabled debug mode
• [ *] I have read checked the Common Issues page

---

Please provide answers to these questions before posting your bug report:

• Version of Snipe-IT you're running - 3.6.4
• What OS and web server you're running Snipe-IT on - Centos EC2 instance
• What method you used to install Snipe-IT (install.sh, manual installation, docker, etc) - Docker
• WITH DEBUG TURNED ON, if you're getting an error in your browser, include that error attached
• What specific Snipe-IT page you're on, and what specific element you're interacting with to trigger the error - ** Side navigation Assets > Import. Instantly brings up Whoops, error page **
• If a stacktrace is provided in the error, include that too.
  DEBUGerror.txt

[2017-04-25 19:31:13] production.ERROR: exception 'ErrorException' with message 'mkdir(): File exists' in /var/www/html/app/Http/Controllers/AssetsController.php:843
Stack trace:
#0 [internal function]: Illuminate\Foundation\Bootstrap\HandleExceptions->handleError(2, 'mkdir(): File e...', '/var/www/html/a...', 843, Array)
#1 /var/www/html/app/Http/Controllers/AssetsController.php(843): mkdir('/var/www/html/s...', 493, true)
#2 [internal function]: App\Http\Controllers\AssetsController->getImportUpload()
#3 /var/www/html/bootstrap/cache/compiled.php(9424): call_user_func_array(Array, Array)
#4 /var/www/html/bootstrap/cache/compiled.php(9486): Illuminate\Routing\Controller->callAction('getImportUpload', Array)
#5 /var/www/html/bootstrap/cache/compiled.php(9466): Illuminate\Routing\ControllerDispatcher->call(Object(App\Http\Controllers\AssetsController), Object(Illuminate\Routing\Route), 'getImportUpload')
#6 [internal function]: Illuminate\Routing\ControllerDispatcher->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#8 /var/www/html/app/Http/Middleware/Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#9 [internal function]: App\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#10 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#11 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#13 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#14 /var/www/html/bootstrap/cache/compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#15 /var/www/html/bootstrap/cache/compiled.php(9467): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#16 /var/www/html/bootstrap/cache/compiled.php(9454): Illuminate\Routing\ControllerDispatcher->callWithinStack(Object(App\Http\Controllers\AssetsController), Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request), 'getImportUpload')
#17 /var/www/html/bootstrap/cache/compiled.php(8524): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request), 'App\Http\Contro...', 'getImportUpload')
#18 /var/www/html/bootstrap/cache/compiled.php(8511): Illuminate\Routing\Route->runController(Object(Illuminate\Http\Request))
#19 /var/www/html/bootstrap/cache/compiled.php(8225): Illuminate\Routing\Route->run(Object(Illuminate\Http\Request))
#20 [internal function]: Illuminate\Routing\Router->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#21 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#22 /var/www/html/app/Http/Middleware/CheckPermissions.php(28): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#23 [internal function]: App\Http\Middleware\CheckPermissions->handle(Object(Illuminate\Http\Request), Object(Closure), 'assets.create')
#24 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#25 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#26 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#27 /var/www/html/app/Http/Middleware/Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#28 [internal function]: App\Http\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#29 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#30 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#32 /var/www/html/app/Http/Middleware/CheckForTwoFactor.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#33 [internal function]: App\Http\Middleware\CheckForTwoFactor->handle(Object(Illuminate\Http\Request), Object(Closure))
#34 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#35 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#36 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#37 /var/www/html/app/Http/Middleware/CheckLocale.php(42): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#38 [internal function]: App\Http\Middleware\CheckLocale->handle(Object(Illuminate\Http\Request), Object(Closure))
#39 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#40 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#41 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#42 /var/www/html/bootstrap/cache/compiled.php(3225): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#43 [internal function]: Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#44 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#45 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#46 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#47 /var/www/html/bootstrap/cache/compiled.php(13213): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#48 [internal function]: Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#49 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#50 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#51 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#52 /var/www/html/bootstrap/cache/compiled.php(13150): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#53 [internal function]: Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#54 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#55 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#56 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#57 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#58 /var/www/html/bootstrap/cache/compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#59 /var/www/html/bootstrap/cache/compiled.php(8226): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#60 /var/www/html/bootstrap/cache/compiled.php(8217): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#61 /var/www/html/bootstrap/cache/compiled.php(8207): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#62 /var/www/html/bootstrap/cache/compiled.php(2419): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#63 [internal function]: Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http{closure}(Object(Illuminate\Http\Request))
#64 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#65 /var/www/html/vendor/barryvdh/laravel-debugbar/src/Middleware/Debugbar.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#66 [internal function]: Barryvdh\Debugbar\Middleware\Debugbar->handle(Object(Illuminate\Http\Request), Object(Closure))
#67 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#68 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#69 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#70 /var/www/html/app/Http/Middleware/CheckForDebug.php(25): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#71 [internal function]: App\Http\Middleware\CheckForDebug->handle(Object(Illuminate\Http\Request), Object(Closure))
#72 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#73 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#74 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#75 /var/www/html/vendor/fideloper/proxy/src/TrustProxies.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#76 [internal function]: Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#77 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#78 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#79 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#80 /var/www/html/app/Http/Middleware/CheckForSetup.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#81 [internal function]: App\Http\Middleware\CheckForSetup->handle(Object(Illuminate\Http\Request), Object(Closure))
#82 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#83 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#84 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#85 /var/www/html/app/Http/Middleware/NosniffGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#86 [internal function]: App\Http\Middleware\NosniffGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#87 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#88 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#89 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#90 /var/www/html/app/Http/Middleware/XssProtectHeader.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#91 [internal function]: App\Http\Middleware\XssProtectHeader->handle(Object(Illuminate\Http\Request), Object(Closure))
#92 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#93 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#94 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#95 /var/www/html/app/Http/Middleware/FrameGuard.php(17): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#96 [internal function]: App\Http\Middleware\FrameGuard->handle(Object(Illuminate\Http\Request), Object(Closure))
#97 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#98 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#99 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#100 /var/www/html/bootstrap/cache/compiled.php(13474): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#101 [internal function]: Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#102 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#103 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#104 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#105 /var/www/html/bootstrap/cache/compiled.php(11964): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#106 [internal function]: Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#107 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#108 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#109 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#110 /var/www/html/vendor/misterphilip/maintenance-mode/src/MisterPhilip/MaintenanceMode/Http/Middleware/CheckForMaintenanceMode.php(145): Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#111 [internal function]: MisterPhilip\MaintenanceMode\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#112 /var/www/html/bootstrap/cache/compiled.php(9963): call_user_func_array(Array, Array)
#113 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline{closure}(Object(Illuminate\Http\Request))
#114 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#115 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing{closure}(Object(Illuminate\Http\Request))
#116 /var/www/html/bootstrap/cache/compiled.php(9948): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#117 /var/www/html/bootstrap/cache/compiled.php(2366): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#118 /var/www/html/bootstrap/cache/compiled.php(2350): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#119 /var/www/html/public/index.php(60): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#120 {main}

• Any errors that appear in your browser's error console.
• Confirm whether the error is reproduceable on the demo. - ** not reproduceable **
• Include any additional information you can find in app/storage/logs and your webserver's logs.
• Include what you've done so far in the installation, and if you got any error messages along the way.
• Indicate whether or not you've manually edited any data directly in the database - Nope

[Jengah]

I am using Docker and have run the container with a mounted storage volume.

at mkdir('/var/www/html/storage/private_uploads/imports/assets', '493', true) in AssetsController.php line 843

The error is 'mkdir(): File exists', however, private_uploads directory on the mounted volume is empty.

Have verified that /data directory and all directories within have 755 for permissions.

[Jengah]

Figured out my problem.

Mounted volume directory needs 755. I had it set a 750.

[uberbrady]

@Jengah is that something we should document better? If so, would you care to propose an update to our documentation at https://snipe-it.readme.io/docs/docker ?

[Jengah]

@uberbrady Already did :)

[uberbrady]

@Jengah Thanks!!!