No Deployed Sites Will Load

[benpersitz-airship]

None of my deployed sites will load. They all time out when and return a site cannot be reached error in Chrome.

[sseeaann]

➕ 1️⃣ Same for my sites now.

[aloha45]

Mine as well.

[benpersitz-airship]

@sintaxi, surge is awesome, and totally appreciate your support on this free service. Is this something the team is aware of and working on?

[sintaxi]

I need more info to diagnose. You may have been incorrectly identified as abuse. Please email me your account info at ***@***.*** and I’ll look into it.

…

-b

On Fri, Jun 21, 2024 at 2:51 PM benpersitz-airship ***@***.***> wrote: @sintaxi <https://github.com/sintaxi>, surge is awesome, and totally appreciate your support on this free service. Is this something the team is aware of and working on? — Reply to this email directly, view it on GitHub <#531 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAAAGY57IQDFWZECEIXH2T3ZISN5VAVCNFSM6AAAAABJWXPWAWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCOBTGUYDSNRWGQ> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[benpersitz-airship]

Thanks Brock. Your email came through as censored, but assuming it's the email on your profile. I'll send that over now. Thanks!

[mattgrosso]

I'm having the same issue. None of my surge.sh site are loading. They've been out since last night. Is this widespread or is it just me?

[mykolarositskyi]

Same issue. It worked for a few hours today and then went off again

[DennisJDufrene]

Same here. Been timing out since yesterday. No access.

[rkaufman13]

Same here. Hard to believe all our sites were flagged as abuse at the same time?

[mykolarositskyi]

I noticed that I cannot access my website through home wifi even tho it was accessible 2 days ago, however using mobile internet (different internet providers) it works. What could it be?

[Saul-Garcia]

I noticed that I cannot access my website through home wifi even tho it was accessible 2 days ago, however using mobile internet (different internet providers) it works. What could it be?

Same here, accessing by different internet provider works!

[benpersitz-airship]

All of my sites are now working again as of this afternoon.

[sintaxi]

As of this afternoon our SFO region is back online. We know this outage took longer than expected to fix. The issue was caused by an undetected abuse report that cause our upstream provider to disable our network. Honestly, I did a poor job of diagnosing the issue which caused delay in its resolution. 3 days is too long for a fix of this nature and steps will be taken to reduce time of detection, impact, and mitigation moving forward. Big shoutout to everyone who reported the issue and helped us diagnose the problem. Much appreciated.