This system will be available on an online platform for 24x7 access to the employees, the engineers, the Head of the Department and the administration. It Helps keeping your IT staff productive with fast, accurate, remote technical support for your System environment. It provides defect support for a broad range of Products running on System hardware.
Factors to consider include cost of downtime, skills, retention, overheads, customer satisfaction, and many others. Employees of the organization uses IT based hardware for their daily work. If by some reason, these hardware goes down it is very important to take care of these hardware and in case of fault , that should be repaired in priority basis. To maintain and support these hardwares there exists a separate department, generally known as “SYSTEM ENGINEERS DEPARTMENT” . For any problem, concerned employee must report to this department. Engineers from this department take care of the problem.
• Login
• Register A New Engineer
• View List Of All The Registered Engineers
• Remove Any Engineer
• View All The Raised Problem
• Assign Any Problem To Any Engineer
• Login(credentials given by the HOD)
• View The Complaint Assigned To Him By HOD
• Update The Status Of The Complaint Addressed By Him
• View The List Of All The Problems Attended By Him/Her
• Change His/Her Password
• Register
• Login After Account Approved By HOD
• Register Any Complain (hardware / software ) through the system
• View The Status Of Their Complaint
• View Complain History Raised By Him/Her
• Change His/Her Password
