Fast and simple Telegram Support Bot 🤖. It will help to connect the user and the support agent quickly and conveniently
- All message types are forwarded
- Message replies work
- Editing text/caption work
- Full message editing in queue work
- Adding/Removing support agents by a special command
- List of all support agents
- Post a support request in a separate chat
- Multilingualism and the ability to easily add your own language
- Error logging
| Command | Description |
|---|---|
set_group |
Set a group to receive notifications there |
add_support |
Gives the user agent rights |
del_support |
Removes agent rights from the user |
get_supports |
Gets the current list of agents |
| Command | Description |
|---|---|
break |
Stop current conversation with user |
| Command | Description |
|---|---|
start |
Get start message |
get_id |
Corresponds to your user ID |
- Your client send question to your bot
- The bot sends a notification request to your group or admin PM
- Admin or Agents can confirm or decline appeal
- If the appeal is declined, the user will receive a special message
- If the request is confirmed, the user and the agent are connected to the joint chat
- Ukrainian
- English
If you want to add another language, copy any relevant language, translate it and name the directory with your language and country code. For example: uk-UA
- Docker
(or golang) - Docker-Compose
(or golang) - Makefile
- Clone this repository
git clone https://github.com/samarets/support-bot.git - Create .env file
cp .env.example .env - Paste your Bot Token and User ID to
.env. Set default language - Run Bot:
- With Docker:
make build - Local with Go:
go mod downloadgo run cmd/bot/main.go
- With Docker:
Any contributions are welcome, also if there are problems in the process, then create an issue