"The Mirth Connect Service could not be started." - how to start it?

[Coooz]

Hi,

I recently installed Mirth Connect 3.12 on the server of one of our customers (Windows Server 2019 Standard). I have OpenJDK version "18" installed as well. But when I start the Mirth Connect service, this message pops up: "The Mirth Connect Service could not be started. Please verify verify that it is installed and not already started." This verification shows the Mirth Connect Service being mentioned under the Services tab in the Task Manager so yes, it is installed. I just cannot get it to run.

Perhaps I also should mention that I haven't yet switched to a different database but for the moment still use Derby. Of course I will switch once Mirth Connect is up and running. I don't think this is relevant but well, you never know.

Anyone any ideas on how to get the Mirth Connect Service started or what could cause the issue? Thanks!

Edit:
When trying to start the Mirth Connect Service by means of services.msc, I get this message: "Windows could not start the Mirth Connect Service on Local Computer. Error 1067: The process terminated unexpectedly."

[jonbartels]

Before starting MC - look at running processes:

• Is MC already running? (it'll show up as a Java process)
• Are other services listening on the same ports as MC? 8080 and 8443 are the defaults, you can view these in mirth.properties

What, if anything, is in mirth.log?
Any errors from Windows service manager or system logs? (Excuse me for not knowing the right term, I'm a Linux+Mac admin)

If there is no useful information in mirth.log, try starting MC from the command line by running mcserver.exe . This runs MC like any other command line app and it will produce output to the console before the logging starts. Do not use this for normal execution of MC as a service, it is helpful to diagnose startup issues.

[siddharthsharma9258]

Open the command prompt under elevated role (administrator) and navigate to the folder where Mirth is installed. Try running mcserver.exe and see what happens. Most likely, if it is already running you will get message the ports are occupied.
Running in command prompt will hold the error message on screen.

If you don't get a response, then try recycling mirth services
I think the command is mcservice restart, if not then mcservice stop and mcservice start.

[Coooz]

@jonbartels @siddharthsharma9258

Thanks for replying!
Here are some findings:

"Is MC already running? (it'll show up as a Java process)" - No.
"Are other services listening on the same ports as MC?"- No.
"What, if anything, is in mirth.log?" - Nothing, mirth.log is empty.
"Any errors from Windows service manager..." - Yes but that is error 1067, which I've already mentioned.
"...or system logs?" - I found the relevant logging but it contained no new information.

But, starting mcservice. exe by means of a command prompt, which you both suggested, got me an error call stack. This does contain new information, and perhaps you - or someone - can make sense of it. I am no Java guy at all. This is what came up:

C:\WINDOWS\system32>"C:\Program Files\Mirth Connect\mcserver.exe
java.lang.ExceptionInInitializerError
at com.thoughtworks.xstream.XStream.setupConverters(XStream.java:990)
at com.thoughtworks.xstream.XStream.(XStream.java:593)
at com.thoughtworks.xstream.XStream.(XStream.java:515)
at com.thoughtworks.xstream.XStream.(XStream.java:484)
at com.thoughtworks.xstream.XStream.(XStream.java:430)
at com.thoughtworks.xstream.XStream.(XStream.java:397)
at com.mirth.connect.donkey.util.xstream.XStreamSerializer$1.(XStreamSerializer.java:58)
at com.mirth.connect.donkey.util.xstream.XStreamSerializer.(XStreamSerializer.java:58)
at com.mirth.connect.model.converters.ObjectXMLSerializer.(ObjectXMLSerializer.java:165)
at com.mirth.connect.model.converters.ObjectXMLSerializer.(ObjectXMLSerializer.java:157)
at com.mirth.connect.model.converters.ObjectXMLSerializer.(ObjectXMLSerializer.java:132)
at com.mirth.connect.server.ExtensionLoader.(ExtensionLoader.java:56)
at com.mirth.connect.server.ExtensionLoader.(ExtensionLoader.java:45)
at com.mirth.connect.server.controllers.DonkeyEngineController.getInstance(DonkeyEngineController.java:154)
at com.mirth.connect.server.controllers.DefaultControllerFactory.createEngineController(DefaultControllerFactory.java:34)
at com.mirth.connect.server.Mirth.(Mirth.java:81)
at java.base/jdk.internal.reflect.DirectConstructorHandleAccessor.newInstance(DirectConstructorHandleAccessor.java:67)
at java.base/java.lang.reflect.Constructor.newInstanceWithCaller(Constructor.java:499)
at java.base/java.lang.reflect.ReflectAccess.newInstance(ReflectAccess.java:128)
at java.base/jdk.internal.reflect.ReflectionFactory.newInstance(ReflectionFactory.java:341)
at java.base/java.lang.Class.newInstance(Class.java:677)
at com.mirth.connect.server.launcher.MirthLauncher.main(MirthLauncher.java:108)
at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104)
at java.base/java.lang.reflect.Method.invoke(Method.java:577)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:84)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.reflect.InaccessibleObjectException: Unable to make field private final java.util.Comparator java.util.TreeMap.comparator accessible: module java.base does not "opens java.util" to unnamed module @2ca923bb
at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(AccessibleObject.java:354)
at java.base/java.lang.reflect.AccessibleObject.checkCanSetAccessible(AccessibleObject.java:297)
at java.base/java.lang.reflect.Field.checkCanSetAccessible(Field.java:180)
at java.base/java.lang.reflect.Field.setAccessible(Field.java:174)
at com.thoughtworks.xstream.core.util.Fields.locate(Fields.java:40)
at com.thoughtworks.xstream.converters.collections.TreeMapConverter.(TreeMapConverter.java:50)
... 27 more

Any ideas? I'd be most grateful!

[siddharthsharma9258]

what does

java -version say?

[Coooz]

That's "OpenJDK version '18'", siddharthsharma9258.
Plus two other lines - but I just disconnected from the environment. If you think those two relevant I can of course look them up for you.
No sooner than next Monday, however.

[pacmano1]

What windows installer or process did you use for OpenJDK? Link please?

[jonbartels]

https://github.com/nextgenhealthcare/connect#java9 should entirely solve the problem

[pacmano1]

Please read README files, you did not add the extra options.

[Coooz]

Okay, thanks pacmano1. This indeed solved the issue.

[siddharthsharma9258]

You might have perform the install again.

…

On Tue., May 24, 2022, 11:01 Coooz, ***@***.***> wrote: That's "OpenJDK version '18'", siddharthsharma9258. Plus two other lines - but I just disconnected from the environment. If you think those two relevant I can of course look them up for you. No sooner than next Monday, however. — Reply to this email directly, view it on GitHub <#5211 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AE4HMDGISNYUDHUWEYDQ3R3VLTVOLANCNFSM5WY62EKQ> . You are receiving this because you were mentioned.Message ID: ***@***.*** com>