[github] Do not add plan: Pro and plan: Premium labels on pro / premium issue templates

[flaviendelangle]

This is a follow up on a conversation we had with @oliviertassinari a few weeks ago.

The labels plan: Pro and plan: Premium should refer to the content of the issue, not to the nature of the user creating it.
For example, an issue about row pinning should have plan: Pro even though its user has a premium license.

This is how the label is being used by @oliviertassinari and I agree that it make more sense because technically any issue can impact a Pro / Premium user.

I updated the label descriptions (feel free to improve them) and I'm removing them from the pro / premium issue templates since those are also used to create issues related to features not in the maximum available plan of the user.

[mui-bot]

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[LukasTy]

The solution and explanation does make sense to me. 👍

[cherniavskii]

I believe we need to reflect the user's plan in the issue somehow so that we can prioritize them accordingly.
Maybe keep the plan: ... labels and add scope: Pro and scope: Premium?

[flaviendelangle]

For me this is achieved by support: commercial and support: priority which are describing the level of priority we should apply (none < support: commercial < support: priority)

[cherniavskii]

@flaviendelangle Right, the only missing part is a differentiation between Pro and Premium, because Premium has higher priority:

[flaviendelangle]

Indeed, according to the pricing page we need a "support: commercial pro" and "support: commercial premium".
@oliviertassinari @joserodolfofreitas do you confirm?

[github-actions]

This pull request has conflicts, please resolve those before we can evaluate the pull request.

[oliviertassinari]

Indeed, according to the pricing page we need a "support: commercial pro" and "support: commercial premium". do you confirm?

@flaviendelangle Ah yes, sorry for the delay. I'm adding @michelengelen to this discussion, as I think responsible for this scope.

The changes proposed here make sense to me, they are aligned with step 5. of #10488.

Note that today, the templates are broken, we have this in GitHub: https://www.notion.so/mui-org/GitHub-labels-af1ef18d3f534f1dbc086aac87b819e8?p=5af1eb7e28eb4c9ebbe20b77cbfc9307&pm=s but this in the issue template:

mui-x/.github/ISSUE_TEMPLATE/3.pro-support.yml

Line 4 in 3f5d36d

labels: ['status: waiting for maintainer', 'pro plan', 'support: commercial']

I see 3 possible ways forward with this PR:

1. We fix the GitHub issue template by using the right labels
2. We update the GitHub issue template by removing the dead labels
3. We update the GitHub issue template and introduce these new labels (support: commercial pro" and "support: commercial premium") or (support: pro standard, support: premium standard)

I think they all make sense, they are all broken in their own ways. Maybe I would go with 2. just for the sake of being closer to the goal and creating an incentive to fix the workflow #whynot.

[michelengelen]

Indeed, according to the pricing page we need a "support: commercial pro" and "support: commercial premium". do you confirm?

@flaviendelangle Ah yes, sorry for the delay. I'm adding @michelengelen to this discussion, as I think responsible for this scope.

IMO this is a nice improvement, but I guess we can trim down the naming a bit:

(support: community <) support: pro < support: premium (< support: priority)

Adding support: community would help in filtering, searching and collecting metrics (TBD)

---

Additionally having a scoping label would be great, but this can probably only be added manually:

scope: community < scope: prop < scope: premium

The changes proposed here make sense to me, they are aligned with step 5. of #10488.

Note that today, the templates are broken, we have this in GitHub: https://www.notion.so/mui-org/GitHub-labels-af1ef18d3f534f1dbc086aac87b819e8?p=5af1eb7e28eb4c9ebbe20b77cbfc9307&pm=s but this in the issue template:

mui-x/.github/ISSUE_TEMPLATE/3.pro-support.yml

Line 4 in 3f5d36d

labels: ['status: waiting for maintainer', 'pro plan', 'support: commercial']

I see 3 possible ways forward with this PR:

1. We fix the GitHub issue template by using the right labels
2. We update the GitHub issue template by removing the dead labels
3. We update the GitHub issue template and introduce these new labels (support: commercial pro" and "support: commercial premium") or (support: pro standard, support: premium standard)

I think they all make sense, they are all broken in their own ways. Maybe I would go with 2. just for the sake of being closer to the goal and creating an incentive to fix the workflow #whynot.

In favor of my proposal I would go with option 3, but take in the labels mentioned above. They are a bit more precise and reduce noise.