add the 4 kpis

masci · Feb 11, 2022 · 1ab9f1f · 1ab9f1f
1 parent 1cf2aaf
commit 1ab9f1f
Showing 1 changed file with 9 additions and 0 deletions.
diff --git a/site/content/book/accelerate.md b/site/content/book/accelerate.md
@@ -54,6 +54,15 @@ Software delivery capabilities can be grouped in five categories:
  - Provide resources and tools that make work meaningful
  - Support and embody transformational leadership
 
+### The four KPIs of delivery performance
+
+- delivery lead time
+ - time from customer request to customer satisfaction
+ - time of design and validation + time to release
+- deployment frequency
+- MTTR (Mean Time To Restore)
+- Change fail rate
+
 ### Other notes
 
 - Improvements in software delivery are always possible as long as leadership provides consistent