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Add sync status to FAQ #4953

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May 13, 2021
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Add sync status to FAQ #4953

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Add sync status/missing item FAQ
JackGruber May 12, 2021
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Add background info
JackGruber May 12, 2021
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13 changes: 13 additions & 0 deletions readme/faq.md
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Expand Up @@ -73,6 +73,19 @@ You may use a special keyboard such as [Multiling O Keyboard](https://play.googl

Whenever importing a large number of notes, for example from Evernote, it may take a very long time for the first sync to complete. There are various techniques to speed thing up (if you don't want to simply wait for the sync to complete), which are outlined in [this post](https://discourse.joplinapp.org/t/workaround-for-slow-initial-bulk-sync-after-evernote-import/746?u=laurent).

## Not all notes, folders or tags are displayed on Mobile App

Joplin does not have a background sync on Mobile devices. When Joplin is closed, send in background or the device is put into sleep (display off), the sync is interrupted.

## How can I check the sync status?

Got to the syncronisation page, you can find it on the Desktop App under `Help > Syncronisation status` and on Mobile App under `Configuration > SYNC STATUS`.

`total items` = How many items there are in total to sync.
`synced items` = How many items have already been uploaded or downloaded.

If `total items` and `synced items` are equal, all data has been synced. Also all devices should have the same `total items`.

## Is it possible to use real file and folder names in the sync target?

Unfortunately it is not possible. Joplin synchronises with file systems using an open format however it does not mean the sync files are meant to be user-editable. The format is designed to be performant and reliable, not user friendly (it cannot be both), and that cannot be changed. Joplin sync directory is basically just a database.
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