The Campus Complaint Management System is a web-based application designed to streamline the process of lodging, monitoring, and resolving complaints within the IIT Bhilai campus community. The system provides an intuitive interface for both users and administrators to register complaints, track their status, and ensure timely resolution.
- User-friendly interfaces for complaint registration and monitoring.
- Comprehensive complaint details including category, priority, and status.
- Email notifications for institute and department heads based on complaint categories.
- Auto-acknowledgment of complaints to ensure prompt attention.
- Efficient complaint table with filtering options for easy management.
| Category | Technologies |
|---|---|
| Frontend | Svelte,HTML, CSS |
| Backend | Spring Boot, MongoDB |
| Api | Openapi, Swagger-ui |
| Machine Learning | Scikit-learn, Metaflow |
- Users can access the system through the provided URL and register complaints by filling out the complaint form.
- Administrators can monitor and manage complaints through the admin dashboard interface.
- Maintenance teams can address complaints and update their status accordingly.
We welcome contributions from the community. If you'd like to contribute to the project, please follow these steps:
- Fork the repository.
- Create a new branch for your feature or bug fix.
- Make your changes and commit them.
- Push your changes to your fork.
- Submit a pull request with a detailed description of your changes.
We value feedback from users to improve the system. If you encounter any issues or have suggestions for enhancements, please open an issue on GitHub.