index kb articles and show in search

desk/src/components/command-palette/CP.vue

@@ -67,12 +67,13 @@ import {
  ComboboxOptions,
  ComboboxOption,
 } from "@headlessui/vue";
-import CPItem from "./CPItem.vue";
-import CPTicket from "./CPTicket.vue";
+import CPGroup from "./CPGroup.vue";
+import CPGroupResult from "./CPGroupResult.vue";
 import LucideLayoutGrid from "~icons/lucide/layout-grid";
 import LucideSearch from "~icons/lucide/file-search";
 import LucideTicket from "~icons/lucide/ticket";
 import LucideUser from "~icons/lucide/user";
+import LucideBookOpen from "~icons/lucide/book-open";
 
 let show = ref(false);
 
@@ -95,8 +96,8 @@ export default {
  ComboboxInput,
  ComboboxOptions,
  ComboboxOption,
- CPTicket,
- CPItem,
+ CPGroup,
+ CPGroupResult,
  },
  setup() {
  return { show };
@@ -118,8 +119,9 @@ export default {
  transform(groups) {
  for (let group of groups) {
  if (group.title === "Tickets") {
- group.component = "CPTicket";
+ group.component = "CPGroupResult";
  group.items = group.items.map((item) => {
+ item.showName = true;
  item.route = {
  name: "TicketAgent",
  params: {
@@ -128,6 +130,18 @@ export default {
  };
  return item;
  });
+ } else if (group.title === "Articles") {
+ group.component = "CPGroupResult";
+ group.items = group.items.map((item) => {
+ item.subject = item.payload.category + " / " + item.subject;
+ item.route = {
+ name: "DeskKBArticle",
+ params: {
+ articleId: item.name,
+ },
+ };
+ return item;
+ });
  }
  }
  return groups;
@@ -139,17 +153,23 @@ export default {
  navigationItems() {
  return {
  title: "Jump to",
- component: "CPItem",
+ component: "CPGroup",
  items: [
  {
  title: "Tickets",
  icon: () => h(LucideTicket),
  route: { name: "TicketsAgent" },
  },
+ // {
+ // title: "Agents",
+ // icon: () => h(LucideUser),
+ // route: { name: "AgentList" },
+ // condition: () => true,
+ // },
  {
- title: "Agents",
- icon: () => h(LucideUser),
- route: { name: "AgentList" },
+ title: "Knowledge Base",
+ icon: () => h(LucideBookOpen),
+ route: { name: "DeskKBHome" },
  condition: () => true,
  },
  ].filter((item) => (item.condition ? item.condition() : true)),
@@ -159,7 +179,7 @@ export default {
  return {
  title: "Search",
  hideTitle: true,
- component: "CPItem",
+ component: "CPGroup",
  items: [
  {
  title: `Search for "${this.query}"`,

desk/src/components/command-palette/CPTicket.vue → desk/src/components/command-palette/CPGroupResult.vue

@@ -9,12 +9,8 @@
  class="mr-3 h-4 w-4 text-gray-700"
  />
  <span class="overflow-hidden text-ellipsis whitespace-nowrap">
- <span class="text-sm">
- #
- {{ item.name }}
- </span>
- &nbsp;
  {{ item.subject }}
+ <span v-if="item.showName" class="text-sm">(#{{ item.name }})</span>
  </span>
  <span
  v-if="item.modified"

helpdesk/search.py

@@ -133,13 +133,18 @@ class HelpdeskSearch(Search):
  {"name": "creation", "sortable": True},
  ]
 
+ DOCTYPE_FIELDS = {
+ "HD Ticket": ["name", "subject", "description", "agent_group", "modified", "creation",],
+ "HD Article": ["name", "category", "title", "content", "modified", "creation", "author", "category.category_name as category"],
+ }
+
  def __init__(self):
  super().__init__("helpdesk_idx", "search_doc", self.schema)
 
  def build_index(self):
  self.drop_index()
  self.create_index()
- records = self.get_records()
+ records = self.get_records("HD Ticket") + self.get_records("HD Article")
  total = len(records)
  for i, doc in enumerate(records):
  self.index_doc(doc)
@@ -161,27 +166,32 @@ def index_doc(self, doc):
  "subject": doc.subject,
  "team": doc.agent_group,
  }
+ if doc.doctype == "HD Article":
+ fields = {
+ "doctype": doc.doctype,
+ "name": doc.name,
+ "subject": doc.title,
+ "description": doc.content,
+ "modified": doc.modified,
+ }
+ payload = {
+ "author": doc.author,
+ "category": doc.category,
+ }
  if fields and payload:
  self.add_document(id, fields, payload)
 
  def remove_doc(self, doc):
  key = f"{doc.doctype}:{doc.name}"
  self.remove_document(key)
 
- def get_records(self):
+ def get_records(self, doctype):
  records = []
  for d in frappe.db.get_all(
- "HD Ticket",
- fields=[
- "name",
- "subject",
- "description",
- "agent_group",
- "modified",
- "creation",
- ],
+ doctype,
+ fields=self.DOCTYPE_FIELDS[doctype]
  ):
- d.doctype = "HD Ticket"
+ d.doctype = doctype
  records.append(d)
  return records
 
@@ -205,6 +215,9 @@ def search(query):
  r.name = name
  if doctype == "HD Ticket":
  groups.setdefault("Tickets", []).append(r)
+ elif doctype == "HD Article":
+ groups.setdefault("Articles", []).append(r)
+
  out = []
  for key in groups:
  out.append({"title": key, "items": groups[key]})