Revert "chore: remove patches"

This reverts commit d7fead5.

helpdesk/patches.txt

@@ -0,0 +1,36 @@
+helpdesk.patches.refactor_rout_path_for_articles_and_categories
+helpdesk.patches.add_support_redirect_to_tickets
+helpdesk.patches.add_default_ticket_template
+helpdesk.patches.add_default_ticket_types
+helpdesk.patches.add_default_ticket_priorities
+helpdesk.patches.add_default_agent_groups
+helpdesk.patches.add_system_manager_role_in_agent_profile
+helpdesk.patches.add_on_ticket_create_script
+helpdesk.patches.update_agent_role_permissions
+helpdesk.patches.remove_agent_role_profile
+helpdesk.patches.add_roles_to_agent_user
+helpdesk.patches.create_and_set_contact_using_user_who_created_the_ticket
+helpdesk.patches.refactor_ticket_activity_grammar
+helpdesk.patches.add_default_assignment_rule
+helpdesk.patches.add_support_redirect_to_tickets
+helpdesk.patches.set_initial_order_for_articles_and_categories
+helpdesk.patches.mark_track_service_level_agreement_true
+helpdesk.patches.add_description_for_tickets_created_via_email
+helpdesk.patches.update_agent_role_permissions_2
+helpdesk.patches.create_frappedesk_comments_from_ticket_comments
+helpdesk.patches.add_contact_and_email_account_permissions_for_agent_role
+helpdesk.patches.restructure_categories_hierarchy
+helpdesk.patches.set_satisfaction_rating_from_satisfied_field_in_tickets
+helpdesk.patches.create_assignment_rules_for_agent_groups
+helpdesk.patches.mark_categories_as_is_group
+helpdesk.patches.add_system_preset_filters #9/11/22
+helpdesk.patches.add_agent_group_to_agent_groups
+helpdesk.patches.set_assignment_rule_field_of_agent_groups
+helpdesk.patches.add_base_assignment_rule_to_frappe_desk_settings
+helpdesk.patches.add_all_tickets_system_preset_filter
+helpdesk.patches.mark_assignment_rule_disabled_if_no_agents_is_active
+helpdesk.patches.remove_support_redirects_from_website_settings
+helpdesk.patches.add_default_ticket_type
+helpdesk.patches.set_category_as_none_for_archived_articles
+helpdesk.patches.add_type_to_default_ticket_template
+execute:frappe.delete_doc("Workspace", "Frappe Desk", force=True)

helpdesk/patches/add_agent_group_to_agent_groups.py

@@ -0,0 +1,18 @@
+import frappe
+
+
+def execute():
+ frappe.reload_doc("Helpdesk", "doctype", "Agent")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group Item")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group")
+ frappe.reload_doc("Helpdesk", "doctype", "HD Settings")
+
+ agents = frappe.get_all("Agent", pluck="name")
+ for agent in agents:
+ agent_doc = frappe.get_doc("Agent", agent)
+ if agent_doc.group:
+ group_item = frappe.get_doc(
+ {"doctype": "Agent Group Item", "agent_group": agent_doc.group}
+ )
+ agent_doc.append("groups", group_item)
+ agent_doc.save()

helpdesk/patches/add_all_tickets_system_preset_filter.py

@@ -0,0 +1,13 @@
+import frappe
+
+
+def execute():
+ preset_filter_doc = frappe.get_doc(
+ {
+ "doctype": "FD Preset Filter",
+ "title": "All Tickets",
+ "reference_doctype": "HD Ticket",
+ "filters": [],
+ }
+ )
+ preset_filter_doc.insert()

helpdesk/patches/add_base_assignment_rule_to_frappe_desk_settings.py

@@ -0,0 +1,16 @@
+import frappe
+
+
+def execute():
+ frappe.reload_doc("Helpdesk", "doctype", "Agent")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group Item")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group")
+ frappe.reload_doc("Helpdesk", "doctype", "HD Settings")
+
+ settings = frappe.get_doc("HD Settings")
+ if not settings.base_support_rotation:
+ if frappe.db.exists("Assignment Rule", "Support Rotation"):
+ settings.base_support_rotation = "Support Rotation"
+ settings.save()
+ else:
+ settings.create_base_support_rotation()

helpdesk/patches/add_contact_and_email_account_permissions_for_agent_role.py

@@ -0,0 +1,8 @@
+import frappe
+from frappe.permissions import add_permission
+
+
+def execute():
+ if frappe.db.exists("Role", "Agent"):
+ add_permission("Contact", "Agent", 0)
+ add_permission("Email Account", "Agent", 0)

helpdesk/patches/add_default_agent_groups.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_default_agent_groups
+
+
+def execute():
+ add_default_agent_groups()

helpdesk/patches/add_default_assignment_rule.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_default_assignment_rule
+
+
+def execute():
+ add_default_assignment_rule()

helpdesk/patches/add_default_ticket_priorities.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_default_ticket_priorities
+
+
+def execute():
+ add_default_ticket_priorities()

helpdesk/patches/add_default_ticket_template.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_default_ticket_template
+
+
+def execute():
+ add_default_ticket_template()

helpdesk/patches/add_default_ticket_type.py

@@ -0,0 +1,8 @@
+import frappe
+
+
+def execute():
+ settings = frappe.get_doc("HD Settings")
+ if frappe.db.exists("HD Ticket Type", "Question"):
+ settings.default_ticket_type = "Question"
+ settings.save()

helpdesk/patches/add_default_ticket_types.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_default_ticket_types
+
+
+def execute():
+ add_default_ticket_types()

helpdesk/patches/add_description_for_tickets_created_via_email.py

@@ -0,0 +1,15 @@
+from helpdesk.helpdesk.doctype.hd_ticket.hd_ticket import (
+ set_descritption_from_communication,
+)
+import frappe
+
+
+def execute():
+ for ticket in frappe.get_all(
+ "HD Ticket", filters={"via_customer_portal": False}, fields=["name"]
+ ):
+ if frappe.db.exists("Communication", {"reference_name": ticket.name}):
+ communication_doc = frappe.get_doc("Communication", {"reference_name": ticket.name})
+ ticket_doc = frappe.get_doc("HD Ticket", ticket.name)
+ ticket_doc.description = communication_doc.content
+ ticket_doc.save()

helpdesk/patches/add_on_ticket_create_script.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_on_ticket_create_script
+
+
+def execute():
+ add_on_ticket_create_script()

helpdesk/patches/add_roles_to_agent_user.py

@@ -0,0 +1,8 @@
+import frappe
+
+
+def execute():
+ agents = frappe.get_all("Agent", fields=["user", "name"])
+ for agent in agents:
+ agent_doc = frappe.get_doc("Agent", agent)
+ agent_doc.set_user_roles()

helpdesk/patches/add_support_redirect_to_tickets.py

@@ -0,0 +1,5 @@
+from helpdesk.setup.install import add_support_redirect_to_tickets
+
+
+def execute():
+ add_support_redirect_to_tickets()

helpdesk/patches/add_system_manager_role_in_agent_profile.py

@@ -0,0 +1,7 @@
+import frappe
+
+
+def execute():
+ role_profile = frappe.get_doc("Role Profile", "Agent")
+ role_profile.append("roles", {"role": "System Manager"})
+ role_profile.save()

helpdesk/patches/add_system_preset_filters.py

@@ -0,0 +1,9 @@
+import frappe
+from helpdesk.setup.install import add_system_preset_filters
+
+
+def execute():
+ frappe.reload_doc("Helpdesk", "doctype", "FD Preset Filter")
+ frappe.reload_doc("Helpdesk", "doctype", "FD Preset Filter Item")
+
+ add_system_preset_filters()

helpdesk/patches/add_type_to_default_ticket_template.py

@@ -0,0 +1,21 @@
+import frappe
+
+
+def execute():
+ if not frappe.db.exists("HD Ticket Template", "Default"):
+ return
+
+ t = frappe.get_doc("HD Ticket Template", "Default")
+ t.append(
+ "fields",
+ {
+ "label": "Type",
+ "fieldname": "ticket_type",
+ "fieldtype": "Link",
+ "options": "HD Ticket Type",
+ "reqd": False,
+ },
+ )
+
+ t.save()
+ frappe.db.commit()

helpdesk/patches/create_and_set_contact_using_user_who_created_the_ticket.py

@@ -0,0 +1,24 @@
+import frappe
+
+
+def execute():
+ for ticket in frappe.db.get_all(
+ "HD Ticket",
+ filters={"contact": "", "owner": ["!=", "Administrator"]},
+ fields=["name", "owner"],
+ ):
+ user_doc = frappe.get_doc("User", ticket.owner)
+ new_contact_doc = frappe.get_doc(
+ doctype="Contact",
+ email_id=user_doc.email,
+ full_name=user_doc.full_name,
+ first_name=user_doc.first_name,
+ last_name=user_doc.last_name,
+ user=user_doc.name,
+ )
+ new_contact_doc.append("email_ids", {"email_id": user_doc.email, "is_primary": True})
+ new_contact_doc.insert()
+
+ ticket_doc = frappe.get_doc("HD Ticket", ticket.name)
+ ticket_doc.contact = new_contact_doc.name
+ ticket_doc.save()

helpdesk/patches/create_assignment_rules_for_agent_groups.py

@@ -0,0 +1,20 @@
+import frappe
+
+
+def execute():
+ frappe.reload_doc("Helpdesk", "doctype", "Agent")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group Item")
+ frappe.reload_doc("Helpdesk", "doctype", "Agent Group")
+ frappe.reload_doc("Helpdesk", "doctype", "HD Settings")
+
+ all_groups = frappe.get_all("Agent Group", fields=["name"])
+ for group in all_groups:
+ group_doc = frappe.get_doc("Agent Group", group.name)
+ group_doc.create_assignment_rule()
+ group_doc.save()
+
+ agents = frappe.get_all("Agent")
+ for agent in agents:
+ agent_doc = frappe.get_doc("Agent", agent.name)
+ agent_doc.is_active = True
+ agent_doc.save()

helpdesk/patches/create_frappedesk_comments_from_ticket_comments.py

@@ -0,0 +1,18 @@
+import frappe
+
+
+def execute():
+ all_ticket_comments = frappe.get_all(
+ "Comment",
+ filters={"comment_type": "Comment", "reference_doctype": "HD Ticket"},
+ fields=["reference_name", "name", "content", "comment_email"],
+ )
+ for ticket_comment in all_ticket_comments:
+ frappe.get_doc(
+ {
+ "doctype": "HD Ticket Comment",
+ "reference_ticket": ticket_comment.reference_name,
+ "content": ticket_comment.content,
+ "commented_by": ticket_comment.comment_email,
+ }
+ ).insert()

helpdesk/patches/mark_assignment_rule_disabled_if_no_agents_is_active.py

@@ -0,0 +1,40 @@
+import frappe
+
+
+def execute():
+ # Disable the base support rotation rule if no agents are active
+ base_support_rotation_rule = frappe.get_doc(
+ "HD Settings"
+ ).get_base_support_rotation()
+ if frappe.db.count("Agent", {"is_active": 1}) == 0:
+ base_support_rotation_rule_doc = frappe.get_doc(
+ "Assignment Rule", base_support_rotation_rule
+ )
+ base_support_rotation_rule_doc.disabled = 1
+ base_support_rotation_rule_doc.save(ignore_permissions=True)
+
+ # Disable the group support rotation rule, if no agents are active in an agent group
+ # Get all agent group docs
+ all_agent_groups = frappe.get_all(
+ "Agent Group", fields=["name"], limit_page_length=9999
+ )
+ all_agent_group_docs = [
+ frappe.get_doc("Agent Group", group.name) for group in all_agent_groups
+ ]
+
+ # Check if for each agent group, there are active agents, if not, disable the group support rotation rule
+ for agent_group_doc in all_agent_group_docs:
+ # Get the group support rotation rule
+ agent_group_assigmnent_rule_doc = frappe.get_doc(
+ "Assignment Rule", agent_group_doc.get_assignment_rule()
+ )
+ # filter out agnets that are not active and has the current agent group in the agent group list
+ filters = [
+ ["Agent Group Item", "agent_group", "=", agent_group_doc.name],
+ ["Agent", "is_active", "=", 1],
+ ]
+ if frappe.db.count("Agent", filters=filters) == 0:
+ agent_group_assigmnent_rule_doc.disabled = 1
+ else:
+ agent_group_assigmnent_rule_doc.disabled = 0
+ agent_group_assigmnent_rule_doc.save(ignore_permissions=True)

helpdesk/patches/mark_categories_as_is_group.py

@@ -0,0 +1,9 @@
+import frappe
+
+
+def execute():
+ categories = frappe.get_all("Category", pluck="name")
+ for category in categories:
+ category_doc = frappe.get_doc("Category", category)
+ category_doc.is_group = 1
+ category_doc.save()

helpdesk/patches/mark_track_service_level_agreement_true.py

@@ -0,0 +1,8 @@
+import frappe
+from helpdesk.setup.install import (
+ enable_track_service_level_agreement_in_support_settings,
+)
+
+
+def execute():
+ enable_track_service_level_agreement_in_support_settings()

helpdesk/patches/refactor_rout_path_for_articles_and_categories.py

@@ -0,0 +1,17 @@
+# Copyright (c) 2017, Frappe and Contributors
+# License: GNU General Public License v3. See license.txt
+
+
+import frappe
+
+
+def execute():
+ for category in frappe.get_all("Category", pluck="name"):
+ category_doc = frappe.get_doc("Category", category)
+ category_doc.route = category_doc.get_page_route()
+ category_doc.save()
+
+ for article in frappe.get_all("Article", pluck="name"):
+ article_doc = frappe.get_doc("Article", article)
+ article_doc.route = article_doc.get_page_route()
+ article_doc.save()

helpdesk/patches/refactor_ticket_activity_grammar.py

@@ -0,0 +1,12 @@
+import frappe
+
+
+def execute():
+ activities = frappe.get_all("Ticket Activity", pluck="name")
+ for activity in activities:
+ a_doc = frappe.get_doc("Ticket Activity", activity)
+ if "Create" in a_doc.action:
+ a_doc.action = "created"
+ else:
+ a_doc.action = a_doc.action[0].lower() + a_doc.action[1:]
+ a_doc.save()

helpdesk/patches/remove_agent_role_profile.py

@@ -0,0 +1,10 @@
+import frappe
+
+
+def execute():
+ if frappe.db.exists("Role Profile", "Agent"):
+ for user in frappe.get_all("User", {"role_profile_name": "Agent"}):
+ user_doc = frappe.get_doc("User", user)
+ user_doc.role_profile_name = ""
+ user_doc.save()
+ frappe.delete_doc("Role Profile", "Agent")

helpdesk/patches/remove_support_redirects_from_website_settings.py

@@ -0,0 +1,16 @@
+import frappe
+
+
+def execute():
+ website_settings = frappe.get_doc("Website Settings")
+ if website_settings.home_page in ["/", ""]:
+ website_settings.home_page = "home"
+
+ for route_redirect in website_settings.route_redirects:
+ if route_redirect.source in ["/", ""] and route_redirect.target in [
+ "support/kb",
+ "/support/kb",
+ ]:
+ website_settings.remove(route_redirect)
+
+ website_settings.save()