fix(ux): use template only if raised via customer portal (#1147)

frappe · May 3, 2023 · cd9fd9b · cd9fd9b
1 parent fac209d
commit cd9fd9b
Showing 1 changed file with 6 additions and 2 deletions.
diff --git a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -445,7 +445,11 @@ def reply_via_agent(
  frappe.throw(_("Can not send email. No sender email set up!"))
 
  reply_to_email = sender_email.email_id
- template = "new_reply_on_customer_portal_notification"
+ template = (
+ "new_reply_on_customer_portal_notification"
+ if self.via_customer_portal
+ else None
+ )
  args = {
  "message": message,
  "portal_link": self.portal_uri,
@@ -476,7 +480,7 @@ def reply_via_agent(
  sender=reply_to_email,
  subject=subject,
  template=template,
- with_container=True,
+ with_container=False,
  )
  except Exception as e:
  frappe.throw(_(e))