[Live Trains] Short platforms

[davwheat]

Hello!

Thanks for wanting to give feedback about short platform announcements for Live Trains. I really appreciate your help! :)

As a reminder, at this time we are only interested in short platform information for Govia Thameslink Railway and Southeastern served stations. There will be a future opportunity to expand this feature, but we want to make sure it's working well before rolling it out to the entire network.

It'd really help if your feedback follows a consistent structure to make resolving issues quicker and simpler.

Hit the copy button below and paste it into the textbox at the bottom of the page to get started.

<!-- Delete as appropriate -->
**Issue type:** Missing short platform / Wrong short platform information / Other

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**Station affected:** 

<!-- List the TOCs affected by your issue -->
**TOC(s) affected:**

<!-- Explain the problem in detail. For example, if the info is correct for some rolling stock but not others, this is an important detail to mention. -->
**Detailed info:**

Example:

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**Issue type:** Missing short platform

<!-- Please write the station name *and* station CRS code below -->
**Station affected:** Balcombe (BAB)

<!-- List the TOCs affected by your issue -->
**TOC(s) affected:** Southern, Thameslink

<!-- Explain the problem in detail. For example,
if the info is correct for some rolling stock but
not others, this is an important detail to mention. -->
**Detailed info:**

Platform 2 is a short platform. Both Southern and
Thameslink only open doors on the front 8 coaches
at this station on all of their rolling stock.

375 SDO Database Extract.xlsx

[davwheat]

Issue type: Missing short platform information

Station affected: Norwood Junction

TOC(s) affected: Thameslink and Southern

Detailed info:

Norwood Junction - Front 10 coaches

Already implemented for Southern:

rail-announcements/src/data/liveTrains/shortPlatforms.ts

Lines 855 to 877 in 9680d02

	NWD: {
	'1': {
	SN: southernTurboElectro('front.7', 'front.10'),
	},
	'2': {
	SN: southernTurboElectro('front.7', 'front.10'),
	},
	'3': {
	SN: southernTurboElectro('front.7', 'front.10'),
	},
	'4': {
	SN: southernTurboElectro('front.7', 'front.10'),
	},
	'5': {
	SN: southernTurboElectro('front.7', 'front.10'),
	},
	'6': {
	SN: southernTurboElectro('front.7', 'front.9'),
	},
	'*': {
	SE: 'front.8',
	},
	},

Issue type: Wrong short platform information allocated

Station affected: Dover Priory

TOC(s) affected: Southeastern

Detailed info:

Dover Priory front 10 not front 8 as announced

@EWSTrains This depends on the rolling stock and the platform.

The sectional appendix states that platform 3 only fits 8 coaches and 2 will fit 10 coaches.

Class 375s open the same number of doors at every platform of every station by default, so 8 coaches would be correct for these units no matter which platform they use.

I appreciate that the data for Class 395s is, however, incorrect.

[EWSTrains]

I know Dover has front 8 on 375 as the system cant manage several short platforms hence Westenhanger being short both ways with the Dover platform able to take 8

I know alot about Dover Deal lines as im local to the line and my dad worked at Dover

Im gaining the Short Platform info from Tiger which then operates the Short Platform info for Anne

[davwheat]

I've sent an FOI to Southeastern for their info.

[davwheat]

I've sent an FOI to Southeastern for their info.

Apparently the short platform info is the same for all rolling stock.